788 comments found.
Hi, I have two questions: 1.) I need the German language of this theme => where can I change language? 2.) I need sidebars on pages => I viewed your videos, but I was not able to show sidebar e.g. on the start page. Would be kind if you could help. Thank you Greetings Sascha
Hi Sascha,
1.) Theme has translation ready .pot file which you can use to translate in any language. We suggest you to use ”Loco Translate” plugin ( https://wordpress.org/plugins/loco-translate/ ) to translate it in German language. You have to use theme’s language file and shortcode plugin “Pre school shortcodes” language file for complete or specific strings translation.
Video tutorial : https://www.youtube.com/watch?v=3Fohy96uSzY
2.) You can enable sidebar by selecting “Content Layout” dropdown “Sidebar Right” in “Page Content” metabox. ( Go to Edit Home Page > “Page Options” metabox below main editor > First dropdown – Content Layout). You can select any sidebar from right side “Sidebar” box.
Thank you.
Hi and thank you for helping. Language is solved 
But sidebar is not displayed => I followed your instructions, but it did not work.
Greetings Sascha
Hi Sascha,
Please contact us via our profile page form ( https://themeforest.net/user/softwebmedia ) so we can send you screenshot with steps.
Thank you.
Hello, Do you sell “Half Background and Content” element for composer separately ? Thank you.
Hello Serg1140,
We don’t sell this element seperately. You can buy any of our theme which is compatible with visual composer ( KidsWorld, EcoWorld, YogaClub, TheActivism, GodGrace, Elvotics ) to get this element.
Thank you.
my page opens too late on mobile. What should I do. I’m waiting for your help.
http://prntscr.com/ozykor % 24 http://prntscr.com/ozykta % 79Hi eneimam,
You can refer this video tutorial to increase page speed score : https://www.youtube.com/watch?v=iENKDhZcwmk
Below are few suggestions.
1. Use jpg image instead of png image. For example in home page “Osmanlı Isıtma Neler Yapıyor?” section – middle image is png.
2. Compress all image with image compression plugin like smush it : https://wordpress.org/plugins/wp-smushit/
3. Use less slides in header slider, if possible avoid png images in slides.
4. Deactivate all plugins which are not used.
5. Remove all revisions, unapproved comments etc. to reduce database size. ( https://wordpress.org/plugins/advanced-database-cleaner/ ). Be careful during this step because when anything will be deleted, it can’t be back, you can take webiste backup before this step.
6. Use child theme and add custom css in child theme style.css instead of customizers custom css.
7. Server speed is also important to load website faster, you can review WordPress hosting as per your website traffic. ( https://wordpress.org/hosting/ ).
Thank you.
I don’t understand it when I say sub-theme, how should I do it. In addition, mobile can not pass the slider.
You can refer this video tutorial for child theme setup and use : http://tiny.cc/3520bz
Thank you very much
The menus are shifting since what could be the problem.
Please disable autoptimize plugin because this plugin setting is creating javascript error. Or you can enable/disable this plugin option and find which option of this plugin is creating this issue.
Hi! I just purchased and installed the theme. After installing the Pre School Shortcodes plugin, it asked to be updated. After I clicked update, it went through the messages including “Plugin updated successfully.” But after I click, Return to Required Plugins Installer, it still shows that it needs to be updated. Please help! Thank you!
Hi JamieChenDesigns,
We are extremely sorry for the inconvenience.
We fixed Pre School Shortcodes plugin version name issue and re-uploaded yesterday.
You can send your website admin login details from our profile page form ( https://themeforest.net/user/softwebmedia ) so we can fix it, or you can download theme and replace current theme with re-uploaded theme version.
Thank you.
Hi there. Having a problem with the Pre School Shortcodes plugin – it says it needs to update to 2.31 but every time I click update it goes through the motions, but never actually updates. The version it updates it to is still 2.30. Can you help? Thanks.
Hi jaz_design,
Please send your website admin login details from our profile page form our profile page form ( https://themeforest.net/user/softwebmedia ) so we can check and fix the issue.
Thank you.
Dear Support, The Visual Composer does not install or activate in the plugins so I cannot use the plugin. I try to update the Visual composer and this happens. Please advise. E Bentgen
Updating Plugin: Visual Composer Unpacking the update…
Installing the latest version…
Removing the old version of the plugin…
Plugin updated successfully.
Then I go back to the plugins and this is the screen. Visual Composer Update Visual Composer Pre-Packaged Required 6.0.2Installed version:
6.0.3Minimum required version:
6.0.3Available version:
Installed But Not Activated, Requires Update
Hello embentgen,
Please send your website admin login details from our profile page form our profile page form ( https://themeforest.net/user/softwebmedia ) so we can check and fix the issue.
Thank you.
Hi. I have a somewhat silly question. Where do I register my license? I never found where to register, activate my theme.
Can someone with a copy of the theme use it, without buying it?
REGARDS
Hi SitiosWebPeru,
You don’t need to register any license or code to use KidsWorld theme because we added simple theme setup system to install theme and start theme customization.
Thank you.
Hello, I want buy this theme but I have a big question. If the next update is May 30, 2019 : Version 2.5.6, does it mean that plugins will not be updated anymore?
Hello waldette,
We regularly update included plugins like WPBakery page builder, Slider Revolution etc. Our next update is coming soon in next week which has both sliders latest version.
Thank you.
Thanks for answer me. Only one thing: Is that going to be for a lifetime or just during the development or improvement of the theme? I need to know because I already bought a theme that stopped supporting the plugins update and now I can’t use it without buy them… (Sorry my english. I hope it understood)
Plugin update is life time. We will never discontinue any included (with theme ) and recommended plugin support.
Dear Author, My client purchased Kidsworld yesterday and I’m the person who is setting up the website. The issue I’m having is the Virtual Composer won’t update and I’m unable to set up the pages properly. I can send you the license number but I don’t want it to be public. Thank you for any help you can offer. Emily B
Hello Emily,
Please send your client website admin login details from our profile page form ( https://themeforest.net/user/softwebmedia ) so we can fix plugin update issue.
Thank you.
sent
Thank you for your assistance in updating the plugin.
Thank you Emily for your feedback
I,d like update WPBakery Page Builder and is necessary a code.
This plugin was in the template. how can I do?
Thaks
Hello veneciacatering,
When you update theme with latest version, you will find plugin update message white box at top of the page. Click on update plugin link to update WPBakery and other included plugins.
Thank you.
Hello,
I bought the Kidsworld (0a9139d1-f0fd-4d06-a32a-617de9865c99 – 28 Sep 2017 ) for my website woocommerce in 2017.
It seems some design doesn’t not work well with the wordpress 5.2.2 and woocommerce 3.6.4. Is it normal ?
Could you tell me how to update the Kidsworld ? If is it possible ?
Thank you
Laurence Couasnon educalangues@gmail.comHello educalangues,
Please update current theme with latest version because we regularly updating theme with included/supported plugins updates.
Manual Update : Delete current theme and upload latest version of the theme from Admin > Appearance > Themes > Add New.
Theme Update with Envato Market plugin : https://www.youtube.com/watch?v=aPm3D78rJDY
Theme update will not change or delete post, pages, media, customizer settings, widgets etc. but it will only replace theme’s folder with latest theme version folder.
If you did any changes in theme’s file like header.php, footer.php or any other css or javascript file then you have to take backup of those changes.
If above detail doesn’t help to fix the issue then please send your website admin login detail from our profile page form ( https://themeforest.net/user/softwebmedia ) with details like which section has display issue etc.
Thank you.
Do you have a video or online tutorial anywhere on the step by step procedure of updating WP Bakery? Every theme seems to be different in terms of updating this plugin. Thanks.
Hello cledob,
KidsWorld theme’s plugin update is very simple.
When you update theme with latest version, you will find plugin update message white box at top of the page. Click on update plugin link to update WPBakery and other included plugins.
We regularly updating WPBakery plugin latest version with theme update. If plugin has new version then it will display message for updating after theme activation on top of the page.
Thank you.
What would be the safest way of updating the theme if I’ve given the theme folder a custom name? Thank you.
You can rename custom name, upload theme and edit it with custom name.
For example custom name is “cledob-kidstheme” then you can rename it with “old-version-cledob-kidstheme”.
Now raneme latest kidsworld theme to “cledob-kidstheme” name. This way you can have copy of custom theme name.
If latest theme update is working perfect then you can delete “old-version-cledob-kidstheme” theme folder.
My purchase code is 9eec568a-2f70-4bd3-8b13-bded7c290aab
can I hace contact us 2 and contact us 3 code
Thankas
Hello veneciacatering,
Thank you for purchasing the theme.
We updated demo xml file in our server which has contact us 2 and 3. You can add it from Admin > Setup Option > Import Demo Data > click on “Import Demo Data” button. Don’t worry about “already exist” message. This import will not delete anything but add contact us 2 and 3 pages. Go to Admin > Pages section after import process and you will find both new contact pages in pages list.
If above step dosn’t help you then we can help you to add contact us 2 and 3 with your website admin login details or you can get contact us 2 and 3 files. Please contact us via our profile page contact form ( https://themeforest.net/user/softwebmedia ) so we can do as per your suggestion.
Thank you.
Hi,
Classes are not sorting correctly using defined categories. I did use a “cloning,” plugin to duplicate classes, however, I am still running into problems after disabling said plugin. In addition, when I try and change individual classes using shortcodes, the screen is greyed out (like with lightbox) and will not let me make any changes.
Please advise.
Thank You
Hi eriktalmage,
Please send your website admin login details from our profile page form ( https://themeforest.net/user/softwebmedia ) so we can check classes pages display issue and help to fix it.
Thank you.
I have WordPress 5.2.1 and the install dont work. I need downgrade to 5.1??
thanks
Hello veneciacatering,
Theme is Working with WordPress latest version 5.2.1
Please send your website admin login details from our profile page form ( https://themeforest.net/user/softwebmedia ) so we can check the issue and fix it.
Thank you.
Hi guys, congratulations for the theme. It’s really very beautiful. I imported the demo content, but can’t find the various Contact pages as well as the demo.
Did I do something wrong? Thank you so much for your help.
Hello Prof77,
Thank you for purchasing the theme.
We added minimum required pages in one click demo install because approx 80%+ buyers has less server response time ( server timeout ) issue and creates error during import process. Please contact us via our profile page contact form ( https://themeforest.net/user/softwebmedia ) so we can give you both Contact and any other specific pages content in reply email.
Thank you.
Hello, I just updated the theme and it’s showing the slider revolution isn’t up-to-date. It’s showing that I have 5.4.7.4 installed but the latest version is 5.4.8.3 I didn’t install the update you did from March 3rd but I did just install the May 30th update. I’m using a child theme so what I’m doing is uploading the parent files to my theme folder using ftp. Is 5.4.7.4 the latest version in the theme or am I doing something wrong when updating the theme? Thank you
Hello MySmartHands,
We regularly update theme with latest version of Slider Revolution and WPBakery plugins so after latest version activation it will display update message on page top section. You can click update link of white update notice box and update plugin or close message box if you don’t want to update plugins.
Thank you.
How do you get the circles with the symbols in them to appear above the labels on the top navigation in Kidsworld (14851297?
Hello TFAF,
We already answered this question in previous support posts. You can view it from this link : https://bit.ly/2QD6qVK
Thank you.
Hi,
I currently have KidsWorld 2.5.5 installed and would like to update to 2.5.6, could you tell me if there is a simple way to do this without breaking my site?
Thanks, Chris
Hi Chris,
Manual Update : Delete current theme and upload latest version of the theme from Admin > Appearance > Themes > Add New.
Theme Update with Envato Market plugin : https://www.youtube.com/watch?v=aPm3D78rJDY
Theme update will not change or delete post, pages, media, customizer settings, widgets etc. but it will only replace theme’s folder with latest theme version folder.
If you did any changes in theme’s file like header.php, footer.php or any other css or javascript file then you have to take backup of those changes.
Thank you.
Hello, Does your theme work with MySQL 5.6? I have to upgrade my site to that but my hosting company said once I do I can’t go back to older versions and to make sure my theme works with that version. Thank you
Hello MySmartHands,
Theme is compatible with MYSQL 5.6 so you can upgrade your site with this version.
Thank you.
