23242 comments found.
Hi, I bought the theme and install shop6 demo but my website is different isnot the same typography and elements are in diferent position, on fact in bad position. Thank you waiting for your comments.
Hi,
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well: https://wordpress.org/plugins/really-simple-ssl/
Thanks.
Thank you! now is ok 
Most Welcome!.. 
Can this template be installed in several domains?
Hi,
No, Sorry to say that but this is not possible as if you want to use the same Theme on 10 different sites/domains you have to purchase the 10 different licenses of the Theme, this is Envato policy you may wish to confirm from them as well.
Thanks.
Good afternoon,
I need to buy a new license for another project and I’m not allowed, what should I do?
Thank you
Hi,
Please contact Envato asap: https://help.market.envato.com/hc/en-us
they will help you and provide you the solution in this case.
Thanks.
hello i installed this template on https://juicetv.app/ its corporate11 but it says ””PORTO WORDPRESS”” on top of the menu how do i change this ? i checked in theme options >> menu its not there ?? can you tell me the php file to edit this ? i dont require paid support i just need to change that text
Hi,
I am not able to see the ” PORTO WORDPRESS” written on your site: https://pasteboard.co/IhNZy0w.png
Can you please provide me the screenshot where it is on your site so that I’ll provide you the exact solution for it.
Thanks.
Hello I updated the theme and i have some problems regarding the updated theme at the last update. First the customize option does not appear anymore. In the Advanced option the woocommerce settings disapear. In Skin section the compile CSS does not apear anymore. I have a problem also with woocommerce in the website like i cannot asign new atributes to the products,when i select atributes to the product page and i save the option,the atribute disapear.
Hi,
1. Regarding the customize options, It is not disappeared, you just hide it and you can easily take it back again, Now if you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot: https://pasteboard.co/IhNS4ld.png
and under Live Theme Options Panel you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot: https://pasteboard.co/IhNSSiI.png
that is all, the customize options are not disappeared but only changed its places, But if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot: https://pasteboard.co/IhNV6gj.png
Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot: https://pasteboard.co/IhNVJZD.png
and now if you want the Live Theme Options back again then you can simply switch it by cliking on the Live options as showing in this screenshot: https://pasteboard.co/IhNWdHP.png
This is how it workes, Hope its all clear now.
2. Regarding assign new attributes to the products, I have just tested it at my end and it is working perfectly fine at my end, Please make sure that you have updated the Theme required/recommended plugins as well and also updated the WooCommerce database as well, If not then please update those, and also please once check after deactivating all the third party plugins and check your site after removing the browser cache, hope you will not finds the issue otherwise we have to debug your site and for that you have to contact us via our support system with your site WP Admin Login details but after extending your support extension your 6 months of support period is expired from 16/06/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello again, The problem is that the Live Theme Options Panel does not appear after i hover the Porto and select Theme option, a blank page opens in browser without any settings and stays like that .The images you sent me there are not available anymore when i open the links you provide .
Hi,
Please make sure that you are using the very latest version of the Theme and Plugins and if not then please update it or it may be the third party plugin confliction issue, Please once check after deactivating all the third party plugins and check your site after removing the server, site and browser cache hope you will not find the issue and then again activate all the third party plugins one by one and check which one is creating an issue on your site.
Otherwise, we have to debug your site and for that, you have to contact us via our support system with your site WP Admin Login details but after extending your support extension your 6 months of support period is expired from 16/06/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Good theme. We are just wandering if you have support for imagekit (imagekit.io) or a similar image service on your list. We have a large number of product images with differences in aspect ratio and quality. Today, Woocommerce requires a lot of manual image workover, so we intend to use imagekit. Do you have such a service on the roadmap or will we need to find a different solution?
Hi,
Sorry to say that but we have not tested this with the latest Theme nor this is included in the third party plugins list confirmed from our end, So you have to make it possible using Customization, or you can finds any other way if possible, If you want us to Customize the Theme files for you then you have to contact our Customization team for paid Customization services.
Thanks.
Hello, I already buy porto and I have a question, how do I modify the porto shop demo 6 popup? I hope your answer soon, thanks
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Thanks.
Hi My Purchase Code is invalid and I try to login to support it is in use. Please Reset Purchase Code.
Solved Thanks
Sound’s Good!..
You are the best .
Thanks.
Hi,
Is Porto Version 4.11.4 compatible with WooCommerce 3.6.4
Cheers,
Hi,
Yes, The latest Porto WordPress Theme version 4.11.4 is fully compatible with the latest version of WooCommerce 3.6.4
Thanks.
Hi
Porto doesn’t support social login feature yet. So please add support / compatibility at least one social login plugin like “codecanyon WooCommerce Social Login”. I assume that will be a great help of your all porto customers.
Thank you
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello,
if I buy this: https://preview.themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/full_screen_preview/9207399, I can use this https://www.portotheme.com/wordpress/porto/ shop6 / such as with images included to start from there to start my new virtual store with wordpress and woocommerce?I need to know by being interested and not knowing about that theme.
I hope your answer as soon as possible.a cordial greeting
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily Import any of the Demo after Installing the Theme on your site as per your requirements, Please see this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Thanks.
Thanks.
Most Welcome!..
Hi, how can i change my licence domain? I dont use old domain.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
I have a problem with my page since I updated the latest version WpBakery, I stopped working certain features of the page as the background image of some sections.
Hi,
Please first check your site after removing the server, site and browser cache, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Hope your issue will solve and if not then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, how can i change my licence domain? I dont use old domain.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hello, I bought this theme for this website “waohosting.net” But project did not start on that domain, another site will be use virginiawave.com. How can I activate this theme for new site ?. the previous domain is also expired Thanks you!
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hello, I know that this question could be asked in the past but I cannot find it. My main page layout is – WIDE BOTH SIDEBARS. Now I wont to make one additional page that will have page layout – WIDE WIDTH.
Is it possible to set only one page to required layout?
Thank you. I just purchesed this theme so I am n newbie.
BR
Hi,
Yes, you can set only one page to the required layout. Please edit the particular page and scroll below you will find view options, under view options you will find “Layout & Sidebar” option, Just check it true, and then a new Option will appear named as “Layout” and you can choose/set the particular page Layout as per your requirements from there, Please see this screenshot: https://pasteboard.co/IhEpAST.png
Thanks.
Thank you it works 
Most Welcome!..
i have purchased your theme, it have one issue in count down timer for woocommerce products. it is not showing the timer for products with variants(only in home page), pls resolve this issue.
Hi,
Can you please contact us via our support system with your site WP Admin Login details so we will check and try to solve it for you or provides you the solution for it.
Thanks.
I just purchased the theme and when i install wpbakerybuilder then after install there is no any activate button showing ? Showing This Message – Delete | Update Required
Hi,
Please go to WP-Dashboard >> Plugins and delete the plugin from there and then go to Appearance >> Install Plugins and Install and Activate the latest plugin from there, I am sure your issue will solve, Otherwise, Please contact us via our support system with your site WP Admin Login details so we will solve it for you.
Thanks.
Hi. Why is it that i can now purchase entire new licence for 30 USD, but to extend support on my current i have to pay 20 USD? Shouldn’t there be a discount for your existing customers as well?
Hi,
No, Sorry to say that but this has been set/handled by Envato, Please contact Envato for getting help on this.
Thanks for your understanding.
i have activation problem i submitted ticket please reset my activation key
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
