28306 comments found.
my logo is super small
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
ok, so sorry. I just did a ticket
np 
In my sitemap I fount the following url: website.com/2013/08/29/new-client-landed/ and website.com/2013/08/11/welcome-to-flatsome-an-amazing-responsive-and-retina-ready-theme/
How can i remove this form my website so it will not be copied to the sitemap?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, I use to call widgets in custom template php files. But with Flatsome can I just call UX Block? How? Thanks
Hi,
You can call a UX Block with its shortcode by using the do_shortcode function.
Hi, Awesome! That’s easyyyy guys. Thanks for UX BLOCK, it’s very useful…
Hi, thanks for this wonderful theme. What´s the best way to add a xing-icon to your social-icons? Thanks a lot, nice greetings Sandra
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
how to set that only main picture will be visible (in product gallery i can only chose main picutre with 4 thumbnail pictures below or at left side) this sistem takes too much space.
I would just like to have main picture, that you can than slide it to next picture.
Hi,
You can hide them via Custom CSS
body.woocommerce.single-product .product-thumbnails {
display: none;
}
Greetings, I had purchased and downloaded this theme a while back, however, just having time to build my site.
While installing plugins, I am getting the following error:
Nextend Social Login ajax error
Your help would greatly be appreciated.
Thank you! -Serkan
Hi,
That’s not an actual error. It happens on some hosts but Nextend Social Plugin works fine if installed and activated.
Hello. It is Flatsome compatibile with Wordpress 5.2.1 (On themeforest is info about WordPress 5.1.x)?
Hi,
Yes, Flatsome is fully compatible with Wordpress 5.2.x.
Hi..I like to buy this plugin.. But i like to know, whether it has woocommerce product booking… Example : https://www.rentjewels.com/product/924/
Hi,
No booking plugin bundled with Flatsome. You’ll need to use a 3rd party booking plugin.
Hi guys, does the theme support “homepage action hook” ? Thanks!
Hi, we are getting alot of these errors:
The WC_Cart->taxes function is deprecated since version 3.2. Replace with getters (WC_Cart::get_cart_contents_taxes()) and setters (WC_Cart::set_cart_contents_taxes()).
Hi,
Flatsome doesn’t have control over taxes. Please check plugins and custom codes.
Hello,
I use your theme for several months.
It is very good, for cons I can not do something good with the homepage.
Do you have the opportunity if you have designers to make me a custom page while staying on Wordpress?
And if so, what is the price?
Best regards
Hi,
Sorry, but we don’t offer such design services.
Any updates around the corner?
Hi,
There is no ETA but we’re still working on the v3.9.
Hi, pre-sale question: I only have 5 products and was wondering if the Vendor Shop top 5 images can be used to show those 5 products with links going to each product page?
Wow 8 hours and still no response – not very good customer service
Hi,
Yes, it’s possible. About the response time, there may be some delay due to the time zone difference.
Hello! Can we play music demo from Quick View somehow?
Hi,
Quick View is not designed for that. But you can do that with custom coding I think.
I’m a dumb in this 
Soundcloud embed player maybe? We need to add preview but how..
Can you sugessting to us any plugin maybe for this? Thanks for answer.
I can not figure out how can I change text on “Thank You Page”. I have changed it once and can not figure out anymore where it is. Any hints? Previous comments here refer to Theme Option> HTML Blocks > Thank You Page but there really is no such path anywhere.
Bookmark for myself. Flatsome → Advanced → Woocommerce → Thank You Page Content / Scripts
Good to hear you found it
hello, i’m very happy with your topic, my premium support ticket has just expired. but I can get your folding support with custom CSS code to frame the shop page’s sidebar and product-catelogy, specifically to distinguish the left column as the filter and the right is the Products . Please support me? Thank you and the topic is great
Hi,
Can you share a screenshot of what you really want to do? As far as I understand, you want a category page has a left sidebar and put a category filter in it. Also, want the products will be displayed on the right side. Right?
Yes, this is my Category URL: https://tido247.com/product-category/do-dung-du-lich-va-da-ngoai/ I can distinguish two sections (sidebar filter on the left) from the 5-product box displayed with a light gray vertical line (to make it easy to differentiate customers from product filters). Problem 2: Can I ask CSS code to change the filter color number by price with color code # EE4D2D? The last problem: I don’t know how to figure out how to handle HD images in its original form. URL: blurred product image https://tido247.com/product/minnow-moi-cau-ca-5-cm-4g-noi-isca-nhan-tao-nhat-ban/
I am very grateful and thank you and the team. Very awesome theme! Wish the team fun
body.woocommerce.archive .shop-container {
border-left: 2px solid #ccc;
padding-left: 23px;
}
2. I can’t understand but this CSS is for price color
body.woocommerce.archive #shop-sidebar aside.widget_price_filter .price_label span {
color: #EE4D2D;
}
This is for price filter slider
body.woocommerce.archive #shop-sidebar aside.widget_price_filter .price_slider .ui-corner-all {
background-color: #EE4D2D !important;
}
3. You need to use double-sized images. If the container is 600×600px, use 1200×1200px (for retina support).
Thank you for the custom css, it’s very good. having fun !
does google map api require money now? I’m very confused, please help.
Hi,
Google changed the Maps API from free to paid after July 16th, 2018. As far as I know, 1.000 views cost $0.50. But you’ll get $200 free credits every month. That equals 400.000 views per month for free.
Please take a look at this link for more information: https://cloud.google.com/maps-platform/pricing/sheet/
ajax=update_order_review keeps loading and refreshing on checkout page no cache modules installed.
Hi,
Can you submit a support ticket here?
PRE-SALES Question
Is possible with your theme to customize category page like this: http://www.romastucci.it/IT/prodotti/astucci-per-gioielli-gioiellerie/astucci-in-cartoncino
In this page when you click on a parent category the site show you all son categories with image and description and if you click for example on subcategory “Linea Berlino” theme now show all products udner thsi subcategory.
it’s possible with Flatsome?
Tnx a lot in advice, Max
Hi,
Flatsome uses the default Woocommerce Product Category Filter widget as you can see here. Seems you’ll need to use a 3rd party plugin if you want to achieve the exact result in the link you shared.
Hi, after adding ajax filter, ajax does not get the JavaScript binding, I have added
Flatsome.behaviors[“quick-view”].attach(); Flatsome.behaviors[“wishlist”].attach();
on ajax plugin manually which solved the problem for quick view and wishlist. But the image is still not showing. what is the javascript binding for image?
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Our support team will be happy to assist.
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