22359 comments found.
Hello. I have a question. How can we disable the page header Thumbnail in custom taxonomies or set the default to “No”. Currenly is “Yes”. Please see the screenshots. https://snag.gy/joeK3Y.jpg https://snag.gy/FeO7Cs.jpg Thank you for your help!!
Hi,
If you want to disable the thumbnails completely you can do it in the Theme Panel : https://cl.ly/467dec (for anyone wondering).
Now, if what you wanted to do disable the Page Header images but still be able to select thumbnails there isn’t a built-in setting for this but it can be done with a little code either in your child theme or a custom snippets plugin and you have 2 options. Please see here: https://wpexplorer-themes.com/total/snippets/disable-term-page-header-image/
Let me know if you have any followup questions.
- AJ
Hi AJ,
I would like to replace the value of the variable $read_more_text in de Post Types Grid block for some content types. I have been searching in de great snippets, but I can’t find/create the solution with help of it. I have been looking at these snippets:
https://wpexplorer-themes.com/total/snippets/display-modified-data-in-post-types-grid/ https://wpexplorer-themes.com/total/snippets/post-types-grid-blocks/I would like to just edit the value of this variable because the rest of the button is ok. The only solution I see for now is rebuilding the whole button in my custom code but can’t get it work…
Bjorn
Hi Bjorn,
You can definitely filter out the read_more_text before the loop but that’s not what you need because you need to be able to check the current post type. This will require an update in the shortcode itself which I just finished adding. Basically the file already has some code to pass all attributes into a vcex_shortcode_loop_atts filter, the issue is the read_more_text is currently being pulled outside the filter. Thanks for the heads up!
Here is the fixed file: https://cl.ly/9b55a3
If your site is up to date replace under plugins/total-theme-core/inc/wpbakery/templates/
Then your child theme code would look like this: https://wpexplorer-themes.com/total/snippets/post-types-grid-read-more-text/
Let me know if you have any issues or questions.
- AJ
Hi AJ, Thanks for the great support again. Works like a charm! Bjorn
Hi! Just a small question. Is it possible to show the mobile menu on a desktop site? So I want to show a hamburger menu on a desktop..How can i do that? Thanks!
Hi,
I hope you had a nice weekend!
It’s possible, but it would display instead of the default menu. The way to do this would be like this: https://wpexplorer-themes.com/total/snippets/mobile-menu-always/
Or you can simply alter the mobile menu breakpoint to make it a very large number like 99999px – https://wpexplorer-themes.com/total/docs/alter-mobile-menu-breakpoint/
- AJ
Hi,
Congratulations on 4.9, I understand there is a huge amount of work behind that!
I plan to start upgrading sites next week and I’m really looking forward to start implementing those awesome additions/optimizations I’m reading about in the changelog 
Sounds like it’s more optimized/slimmer than ever (yet full featured), thank you for your amazing work!
…I did have a question also for certain pages (where we do not use WP Bakery) we are using wpex_hook_page_header_inner to customize the page title a little.
Would it be possible to add CSS Animation (otherwise found in WP Bakery Text block settings, ”fadeinLeft” etc.) on text blocks that we create here? …or does the page need to use WP Bakery for those to work?
Thanks!
Hi,
Thanks! It’s nice to hear from you again, I hope you’ve been doing well and had a nice weekend.
Regarding the animation, it’s definitely possible! You just need to load the animation script on those pages as well which is very easy. So inside the function you are using hooked into wpex_hook_page_header_inner you would do something like this:
$css_class = '';
if ( function_exists( 'vcex_get_css_animation' ) ) {
$css_class = vcex_get_css_animation( 'the_animation_name_here' );
}
Then you would add the $css_class variable as a classname to the element you are inserting into the page header. This is the array pulled from the WPBakery plugin with a list of all the animations available – https://gist.github.com/wpexplorer/6656d1a55df4867ad1e58772c7d911a7 – so you can use any “value” from this array in the code where it says “the_animation_name_here”.
The Total vcex_get_css_animation function loads the necessary scripts for animations and also returns the correct classname to be used.
- AJ
Thank you AJ, the code snippet works great! ...but it only works if I have WP Bakery installed and activated for the site? I´m using the “mu plugin” -way to disable WP Bakery completely for some parts of the site but I guess I can´t have text animtations on those pages? Thanks!
Hi,
So if you have WPBakery disabled on parts it’s still possible to do what you want but the code would be a bit different and requires a little more work.
1. First you will want to add your own function in your child theme’s functions.php file:
function aggky_get_css_animation( $css_animation = '' ) {
$css_animation = esc_attr( $css_animation );
if ( function_exists( 'vcex_get_css_animation' ) ) {
return vcex_get_css_animation( $css_animation );
}
wp_enqueue_script(
'vc_waypoints',
get_stylesheet_directory_uri() . '/js/vc-waypoints.min.js',
array( 'jquery' ),
'4.0.1',
true
);
wp_enqueue_style(
'vc_animate-css',
get_stylesheet_directory_uri() . '/css/vc-waypoints.min.js',
array(),
'1.0'
);
return ' wpb_animate_when_almost_visible wpb_' . $css_animation . ' ' . $css_animation;
}
2. You want to locate the two scripts defined in the function to add to your child theme. These are located at:
- js_composer/assets/lib/bower/animate-css/animate.min.css - js_composer/assets/lib/vc_waypoints/vc-waypoints.min.js
Place the CSS file in a css folder in your child theme and the js folder in a js folder in your child theme.
3. Edit the code provided originally to change “vcex_get_css_animation” for “aggky_get_css_animation”
If you have any issues with that let me know!
- AJ
ps: I do remember know you were disabling WPBakery on parts of the site, sorry, with so many customers I do forget these things so for any future questions related to code snippets like this please remind me so I can give you the right code to start – thanks!
Edit: I modified the code a bit above so if you pulled it from the email where you are notified of replies please grab from the comment here instead.
Hi AJ, thank you so much I really appreciate it!
I completely understand, it would be impossible to keep track of all customers related questions, I will try to to be more clear in the future
…but both of these different ways of ”manually” integrating text animations outside of WP Bakery elements are actually useful for us 
As for the latest one, I did follow your instructions but could not get it to work, I’m sure I have missed something. It’s still on a localhost but I will look into it again… …possibly it´s better to just have WP Bakery activated for pages that need animations since I guess I would need to pay attention to future updates regarding the included js/css -files to my child theme.
I did want to ask you something regarding the 4.9.x update, I was under the impression that the ”mu plugin” -way of disabling WP Bakery would not be needed anymore because Total would now only load files that was actually used by the page, by default (WP Bakery files only for pages that used it)?
Thanks!
Hi,
- Ah shoot, you are correct, the core WPBakery js and CSS files must also be loaded for the animations to work unless these scripts were also loaded. Which as you said, can be a bit of a pain to update manually when the plugin updates. Another idea, is to simply have a few CSS animations manually on your site that you can use. Personally I find animations to be a little “oldschool” and annoying so maybe just not use them?
- Now, in terms of the 4.9 update. What gets loaded conditionally is certain javascript files for things like carousels, countdown module, sliders, masonry grids. Previously these scripts were all in the total.min.js file but have been extracted and are loaded only if needed so if there is a carousel on the page the carousel script will load if not, then it won’t.
The MU plugin you are using actually disables the plugin completely which is impossible to do in the theme – it prevents the entire WPBakery plugin from even “existing” on the site when defined. This can only be done before the plugin actually loads (obviously) and plugins load before themes so it’s not possible to prevent a plugin from loading via a theme or child theme code (all plugins have already been loaded when the theme files are loaded in WP).
- AJ
Ok that makes sense, thank you for explaining that
...yeah, we are only using animations very subtle and no big movements.
However, for an upcoming project we are considering using anime.js for some simple svg-morphing animations https://animejs.com/documentation/#morphing now from what I can tell in order for it to work I would only need to enqueue a small min.js -file in our Total child theme? https://github.com/juliangarnier/anime/ I realize of course that this is outside the scope of Total support but just wanted to quickly check with you if there is any reason you would advise against using this with Total?Thanks!
Hey,
I honestly have no idea what is going on but I just saw this pop up on my recent comments! So sorry for never getting back to you.
But yes, I don’t see any issues with using the 3rd party script. If you do have any issues or need some guidance let me know.
i hope you’ve been doing well and enjoying your summer a bit.
- AJ
Hi AJ, No problem, but thanks for following up! I did try animejs with Total and it worked just fine (as I expected). I think svg is a great “tool” to have…
Yeah I have been trying to take a few days of during summerholidays. I hope you are have a great summer also!
Hi,
A while I had mentioned an issue with losing my design layouts after updating the theme.
I sorted the issue then and set up the websites well for update. Unfortunately this last update has not gone well seeing that my website designs have been altered.
Kindly check out: inkedhubwriters.com
Let me know what I did wrong.
Thanks!
Hi,
I hope you had a nice weekend, thank you for your patience.
When I look at your site everything looks very nice – https://cl.ly/b3f5b2
What issue are you seeing?
- AJ
Hi AJ,
Thanks for reaching out. I was able to fix it before you made your response. There was a new plugin that was required apparently with the new update.
Sorry for taking longer to respond.
No problem, if you do have any issues though or questions let me know!
- AJ
HI AJ Is it possible to link the image caption text on image captions . If so how ?
For example http://bddev.co.uk/cds/services/ KR Andrew
Hi AJ We have completed a theme update on http://bddev.co.uk/cds/ and now elements are missing and are now showing short codes. For example milestones have disappeared. If we revert back we lose all the work we have been doing
Help please KR Andrew
HI AJ – any progress / update on these please
Hi,
Thanks you for your patience over the weekend.
1. Right now it’s not possible because it would require a theme update but it’s a great idea. It should work like this by default. I have updated the theme for the next 4.9.3 update. Here is the updated file if you want to replace via FTP under Total/framework/vendor/wpbakery/shortcode-mods/ for the meantime: https://cl.ly/773074
Let me know if you have any issues with that update file.
2. Regarding missing shortcodes you simply need to install and activate the new Total Theme Core plugin as mentioned on the changelog for 4.9 – https://wpexplorer-themes.com/total/changelog/ – you should also see a notice in your WP admin to activate this.
Make sure you don’t edit any pages while this plugin isn’t active or WPBakery will dump this modules into textboxes (as they aren’t defined without the Total Theme Core plugin active).
- AJ
Hi AJ Thanks the update worked perfectly for bringing back the theme elements.
However when we try “save” slider revolution it still tells us that the field id cant be blank ( when its not we have information in there) KR Andrew
Hi Andrew,
I am not aware of any current issue with Slider Revolution (saving is working fine for me and no one else has reported the problem). Have you tried changing the ID? Maybe if it’s improperly formatted it’s throwing this error.
Does it happen on all sliders or just a specific one? If you can export your slider and send me the zip I can try locally as well. Thanks!
- AJ
Hi AJ,
I am hoping that you can answer a question for me even though my support for the last group of themes that I purchased just expired. I was wondering if there is a way to have the local scrolling initiate with mouse or keyboard instead of just links, similar to fullPage.js (https://alvarotrigo.com/fullPage/). If you could let me know, I would really appreciate it.
Hi,
I hope you had a nice weekend. And no worries, I always reply to all comments
There isn’t any built-in way to achieve this in Total at this time. The main reason is this sort of function generally requires disabling the header/footer (or having a fixed header position) so that they can work correctly so it’s not something I’ve wanted to mess with quite yet in the theme until I have the time to develop my own script which will allow for the theme topbar/header/footer/copyright…etc to work correctly will full-scroll sections inside it.
That’s why a lot of the other theme’s you see with this functionality are showing it on a demo with a fixed header and not the standard theme header. As you can see from the script you mentioned (this is the one everyone is using) to have a header/footer they must be set in a fixed location with known heights: https://alvarotrigo.com/fullPage/examples/fixedHeaders.html – this makes things more complex when it comes to placing it inside a theme where I know customers are going ask about having these sections inside their page with the header/footer around it and I hate to tell customers it’s not possible when a function is built-into the theme it’s expected to work with all elements.
That said, there are some plugins you could try like this – https://codecanyon.net/item/fullpage-for-visual-composer/13112364 (but it doesn’t have very good ratings and I haven’t tested it myself so maybe be a bit careful and ask some questions before hand if considering).
I do welcome any thoughts you have on this. Maybe I could make a simple free addon plugin for Total to enable these FullPage sections for those looking to use it, but it won’t work by default with the header/footer ?
- AJ
I can’t believe I’m asking this, but where/how do I click the button to update the theme within Wordpress? I’ve successfully entered my license, but there appears to be no button anywhere to get latest version. I’ve read this https://wpexplorer-themes.com/total/docs/update-theme/ but all it says it just enter the license.
Never mind. I was previously toying around with a bunch of different security plugins and I think I blocked outgoing requests. I turned it off, rebooted my system and there’s the link.
Hi AJ, just updated to 4.9.2 – I notice the (total – business info) widget was removed from all the places i had it, like the footer and sidebar. Any reason that would happen?
Hi,
I hope you had a nice weekend. Sorry for any confusion with the update.
To fix, simply make sure to install and activate the new Total Theme Core plugin as noted on the changelog – https://wpexplorer-themes.com/total/changelog/
You should see a notice in the WP dashboard as well to activate the plugin.
- AJ
I tried installing and activating the plugin before updating the theme. That worked better for me. Thanks!
Hi AJ, long time no problems. Everything ok with my installs but I want to update from version 4.7.1 to 4.9.2. I have updated wpbakery and everything else but even if I have enabled recommended plugins in theme panel, as mentioned in changelog document, I do not see/find the theme core plugin. The notice for install recommended plugins contains only one plugin I didn’t updated(contact form). I also have wordpress 4.9.1. Please give me a hint what can I do to update and not break the website. Thank you!
Hi there,
I hope you had a nice weekend. So the notice to install the plugin won’t show up until after you have updated the theme to 4.9.2 – you need to first update the theme so that the new functions/notices show up.
If you have done that and don’t see the notice to install/activate the plugin there are 2 possibilities:
- Depending on the server setup the plugin may have been installed and activated automatically for you.
- It’s possible a child theme modification is preventing this notice. You can download the latest version 1.0.3 here: https://cl.ly/e1825b (this link will expire in a few days)
Let me know if you have updated the theme and still can’t get the plugin enabled or have any other issues. This is a fairly big jump from 4.7.1 to 4.9.2 you may want to check out the changes for 4.8 and 4.8.5 which were also somewhat large updates – https://wpexplorer-themes.com/total/changelog/ – to see what may have been added/changed.
- AJ
Hello AJ,
I’m “unorthodoxically” adding to the homepage a visible link BELOW one of the top menu items directing to a “Quick site overview” page – as there are already 7 top-level menu items :
https://a.peponi.fr/link-below-menu.pngThis link is a VC Heading module with pseudo elements before/after.
I think useful that this link would also appear in blog/portfolio single posts (which are “landing pages” from my social networks updates …).
Could you please kindly recommend me a best way for it among these from Total documentation (or another) :
– Insert Template Content via Theme Hooks – Correct Way Of Adding Extra Content To Header – Add Custom HTML/PHP inside Page Header Title
Michel
Hi Michel,
First of all, if all you are adding is a simple link why use a VC module? Just use some standard HTML.
Now…I’m honestly not quite sure what you are trying to accomplish here, it seems a bit confusing to me to have a link “floating” like this in the menu, why not just place the link in your site footer area where it’s most commonly added?
In terms of the best way to add it…Did you want it directly under the menu item? If so, this can be quite a challenge as there isn’t a best way to do this besides maybe hooking into the WordPress menu system to create a custom output for the specific link (kind of the like how Total has a search icon in the menu with a dropdown attached to it).
I don’t mind helping with a good solution but honestly not sure what you are doing exactly and not sure if it’s even such a good idea to be honest (but maybe im misunderstanding)
- AJ
Thank you for your recommendation AJ, I’ll then rather use a simple sub-menu item. Michel
Since the last update both the image carousel and the portfolio carousel are broken. Does anybody else experience this issue or have I done something dumb myself?
Hi,
This is AJ the theme author.
There isn’t any known issue with the module but the javascript has been updated. The two reasons for them not working would be:
- The theme was updated via FTP incorrectly so you have old files inside the theme at vcex_templates/ which are no longer a part of the theme and should be deleted. (this is more common as it seems quite a few customers like to update via FTP but they don’t actually delete the theme files before uploading the new ones)
- You have modified the modules via a child theme so they need to be updated accordingly.
- AJ
Thanks AJ, deleting the files in the vcex_templates/ folder fixed the issue. And I’ve learned the valuable lesson to not update via FTP Thanks for your quick help!
Great, I’m glad it was an easy fix! If you need anything else please let me know
I think I broke my site again. I have help from my hosting party, but they request an older version of the theme to try to fix it. Can you help me with that? The version before the new one, or even the one before would be a great help!
Hi,
I do have old versions available and if you submit a private ticket I can send that over. But your hosting company should never ask for an “old” version of the theme. If you manually edited a theme file causing things to break rather than installing an old version you should simply delete and re-install a fresh copy of the latest version of the theme.
There is no point to installing an old version of the theme simply to then go a head and update it again…doesn’t make any sense.
Now, if you can share the actual error you are having I’m sure I can provide much better support then your hosting company and let you know exactly how to fix it.
- AJ
Hi, thanks again for your help. It begun with updating Slider Revolution. That seemed to break the site. I deactivated it. I got the site back up agin, but now I cannot install Total Theme Core. Istallation failed of version-1-0-3/total-theme-core.zip. Error messages: Map already exists (and I cant’t delete it, not even via FTP) and “Plugin not activated. A higher version of Total Theme Core is needed for this theme. Please update the plugin.” But that is what I am trying to do in the first place.
I can send you a login if you want to check it yourself, but maybe the mistake I made is obvious to you
Hi,
If you are getting the “already exist” error it means the plugin is already on your server but it sounds like it’s not fully installed which is why it still is being recommended. Generally this is a server issue and the fact that you can not delete it via FTP is extremely strange and even more prof that there is a server issue.
First I would recommend you reach out to your webhost and ask why you can’t delete files via FTP so they can fix that for you (you should always be able to – it’s possible it is just an issue with your FTP account which would be an easy fix).
Now, since your support license has expired you can’t open a private ticket. You can renew support to open a private ticket or simply provide me with an email address so I can reach out to you for more info if you want me to log in and have a look.
- AJ
Thanks again AJ. I had contact with the webhost and they deleted the folder, I reinstalled the plugin and that fixed the issue. So your help has again been invaluable. For my next issue (which I will undoubtedly create) I will renew my support license. Thanks!
Awesome! I’m glad it was an easy fix!
Some of my items are all same height but I removed that option but still all same height. This was after the recent update. http://debsdezigns.co.za/testimonials/
Hi,
This is AJ the theme author.
When I look at the page I don’t see the equal height being added to the items in the code and they all also look different, so I’m not sure what you mean. Can you please explain?
My video test: https://cl.ly/e8e76a
And actually testimonials don’t have an “Equal Height” option so it wouldn’t even be possible.
If you can share a screenshot of the issue maybe I can understand better, thanks!
- AJ
See the screenshot to see how the page looked before the template update: http://debsdezigns.co.za/wp-content/uploads/2019/06/DebsDezigns02.jpg
Hi,
Oh ok, so this is a masonry layout. What’s happening is your template hasn’t been updated correctly so the masonry scripts aren’t being loaded on the site which are needed to generate the layout via javascript/
This would happen for 2 reasons:
1. You updated the theme via FTP but didn’t delete the old theme before uploading the new files (whenever you update via FTP you must first delete the theme). So you have old files under wp-content/themes/Total/vcex_templates/ that need removing.
2. You have placed the file from Total/vcex_templates/vcex_testimonials_grid.php into your child theme and it needs updating to include the new vcex_enqueue_isotope_scripts function so that it loads the scripts needed for the masonry/isotope layout.
- AJ
Possible bug in latest release 4.9.2
After updating to the latest version, the social icons on top of the page broke, instead of being aligned horizontally as they should, now they are hanging vertically. No other changes have been made to the site. Cache and all have been deleted. This ONLY happens for non-logged-in users. Once I login as admin, the icons are again fine. Core plugin has been updated to 1.0.3 version too. Is this a bug? Thank you.
Screenshot attached here: https://snag.gy/2WAEFG.jpgHi,
This is definitely a caching issue and it’s mostly evident since the issue doesn’t happen when you are logged (when logged in your plugin/WordPress site caching isn’t active).
The social items are now inside a UL list and there is custom CSS to make them display inline, so if they show vertically the new CSS isn’t being loaded on the site. Please double check all caching plugins and purge them as well as if you are using a CDN such as CloudFlare to purge it.
Additionally if you are using minify plugins like Autoptimize or your caching plugin has functions to combine/minify scripts these need to be purged as well and regenerated.
- AJ
Hello, I am getting this error that someone else had before “Okay, now I can’t install WPBakery Page Builder. I receive the following error: Plugin installation failed. Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.”
Hi,
This is AJ the theme author. This is a strange error I haven’t seeing it before. My guess is there is some sort of error with the WordPress update caching which you should be able to bypass by deactivating the plugin temporarily. Can you try de-activating the plugin and then going to Appearance > Install Plugins and see if it’s possible to update and then install from there?
- AJ
It tells me this
Minimum required version: 6.0.2 Available version: 6.0.2 Status: Not Installed
When I go to press the install, this is what I get,
Destination folder already exists. /home/uXXXXXXX/domains/WEBSITE/public_html/wp-content/plugins/js_composer/
Plugin installation failed.
Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.
OK I fixed it, newbie mistake
I went into cpanel > file manager to remove the old “Js_composer”
Great, I’m glad you got it fixed!
But you shouldn’t have to delete the folder via cpanel, you should always be able to install via WordPress. The next time you try and update if you have issues let me know so we can actually fix them. It sounds like maybe your server permissions are a bit too strict so it’s not allowing WordPress to delete the old version (which is why you had to do it manually).
- AJ
Is there a global setting in the theme to set the responsive text? I know I could do this with custom css, but it seems if would be GREAT to have something exactly like in the Custom Header responsive text section. If I set all my responsive settings using that element on like 50 pages, it’s going to be a pain resetting it in future if I need to.
Hi again,
Sorry I’m not sure what you mean by “responsive text”. Do you mean you want to set your body font size to something else at different screen sizes?
If so, this isn’t something built-in yet, but I’m working on an update so in the Customizer > Typography panel for each setting you can change your font-size based on different screen sizes (the only thing you would change is the font size so the options will be only for that field).
Now, in general my recommendation would be to use a fixed px value for your body font size (if you are changing it) and for any other settings you change use an EM font size this way if you do want to adjust things on different screen sizes all you need to do is modify the body font size and all other em sizes will change accordingly. In fact the theme is already built-in this way so if you go to Appearance > Customize > Typography > Body and change the body font size all other font sizes should increase/decrease accordingly.
- AJ
responsive, meaning, desktop, tablet, phone, etc,. all have different sizes. this is already built into the Custom Header section. but that’s an element, so if i have 50 pages, and next month i want to change the size, then i’ll have to go in and change all 50 pages. also, this is for H1-4, etc. When do you thnk your update would be ready?
Hi,
I’m not sure when the update will be ready as I also plan on making a new Typography panel in the backend for choosing what Google fonts are available and uploading custom fonts as well as the ability to create “custom styles” you can apply to modules and in the Customizer so instead of inserting a heading and tweaking all the settings there would be a dropdown to select a “custom typography style” that you can manage globally.
Now, for the Heading module for example, if you are inserting the heading module in many places I would recommend giving it a custom classname and not using the built-in settings this way you can easily control all the headings with the same classname via custom CSS. Most people are creating sites with maybe 5-10 pages for their small business so it’s not a big deal to tweak things manually, but if you plan on inserting the exact same heading design on 50 pages then using a custom classname would be best.
In fact I can even give you some code for your child theme if you wanted to tweak the preset styles to add your own from the dropdown in the heading module: https://cl.ly/679dc8 (when you select a custom style it adds the classname to the element, it’s possible to add more choices here and get your custom classname added to the elements in this way).
No…if you planning on using the Heading module in the same exact location for all 50 pages to create a custom page header, some customers hide the default page header and use the module instead, not sure if this is what you are doing, but if so…there isa better solution by using a dynamic template assigned to your pages – https://www.youtube.com/watch?v=eGYuBjqkj8Q – so you can create a template under WPBakery > Templates insert your heading module (you can select in the “Text Source” dropdown to display the current page title if that’s what you are doing) and then you only need to manage the heading in a single place.
- AJ
Hi AJ – Just noticed some IE11 issues. Not sure if these are since the most recent update or not. Have a few pages where rows with teaser boxes or fixed images set to contain just simply don’t show at all in IE11 only. Is this an issue that you are aware of? Cheers. Jon
.....the rows not displaying are all set to ‘stretch’ if that helps
Hi Jon,
It’s possible this could be javascript related issue. I have an account at crossbrowsertesting.com which works fairly good but looking at the real things is best. Any chance you can do me a big favor? First go to the main Theme Panel and disable the minify javascript option. Then reload the page in IE 11 with the console open and let me know if there are any errors?
IE 11 will throw errors in the javascript for really dumb things, like an extra comma (that doesn’t give an error anywhere else since it’s correct) so sometimes code needs to be tweaked specifically for IE 11.
If you can share the URL as well I will test also. Thanks!
- AJ
https://www.moflash.co.uk/
https://www.moflash.co.uk/company/
https://www.ridgewaycommunitychurch.org.uk/statement-of-faith/
JS minify still enabled.
Thanks for your ongoing help
Jon
Hi Jon,
Ok, so by default stretched rows are “hidden” briefly and then displayed when the doc is loaded to prevent a “flash” as the row stretches. This is done by having CSS to set the rows to visibility hidden and then one doc ready they get visibility: visible. When the document is ready the Total javascript adds the “wpex-docready” classname to the body tag. When inspecting your site via IE11 I’m not seeing this classname added to the body tag.
The strange part is this code has not changed at all in a while and also there are no errors in the console. It’s almost as if the document isn’t loading completely on IE11 and thus never firing on doc ready. Without any errors in the console it’s nearly impossible to troubleshoot.
Any chance I can get FTP and WP login to one of the sites like moflash so I can pass stuff over into the console part by part and maybe figure out where things are breaking?
If possible you have 2 options:
- Renew your license (theme is 40% off now) so you can submit a ticket and request it be assigned to me.
- Provide me with an email address where I can contact you privately.
- AJ
Now…you could always just add this CSS to your site:
.wpex-vc-row-stretched,
.vc_row-o-full-height { visibility: visible; }
But there is something weird in IE 11 which would be best to fix.
Hi AJ – I will forward ftp details. Will renew licence now.
support ticket now submitted
Awesome. I have a couple more comments here, then I’m going to eat lunch then I will crank through tickets. Thank you for your patience!
- AJ
Hello, AJ. After the last update, the template was replaced by the language in the template and the WP Bakery Page builder changed to English, but was completely Russian. How to get the Russian translation again?
Hi,
Sorry I don’t understand what you mean by “the template was replaced by the language in the template” – what template are you referring to? Or do you mean the theme?
WPBakery does have a Russian translation file in the plugin by default (I just checked the latest version – it is missing a few strings but there is one in there). Had you created your own translation file for the plugin and replaced it manually? If so, this would be overritten when updating – you need to put your custom translation files in a child theme. If you did this, I’m not sure why it wouldn’t be working correctly, I’d have to look and see.
Now, have you already installed and activated the new Total Theme Core plugin as noted on the changelog for Total 4.9? https://wpexplorer-themes.com/total/changelog/
- AJ
Hi,
So these sections have been moved into the Total Theme Core Plugin. I just checked the language file and it does appear to still have these translations. For example: https://cl.ly/416879 and https://cl.ly/1b77f7
I tested locally but it seems the files aren’t being used for some reason 
Let me investigate and I will push out a fix when I release Total 4.9.2 later today. Thanks for the heads up.
If you want I can let you know when the fix is ready as well and send over the fix.
- AJ
Hi,
I fixed the issue. I forgot that when moving the translations from the theme to the plugin I had to rename the files so they look like total-theme-core-ru_RU.mo instead of just ru_RU.mo
Thanks again for letting me know of the problem!
- AJ
Thanks for the new update 4.9.2. The problem with the translation is gone. Now everything is good!
Awesome. Thank you again for reporting the bug!
Hello AJ,
Hope you’re fine
Since the last update, 4.9.1, i can’t edit my home page with Testimonials in it. When i clic to edit the page it load and after 5 seconds i have an error and instead of my real page i have a blank page.
I update the Js_composer to version 6.0.3 and the problem remain.
My home page can’t show my testimonial carrousel, i have blanck space instead.
Any idea?
Thank you.
Carmin.
All testimonials caroussels and sliders are not displaying
An idea?
Thank you.
HI Carmin,
Have you already installed and activated the Total Theme Core plugin as noted in the changelog? https://wpexplorer-themes.com/total/changelog/
There aren’t any known issues with the editor not working as it’s working for myself and others, if you have the core plugin active and still having issues let me know so I can help further.
I do see your support has expired, currently the theme is on sale (we’ll be removing the sale later today) if you want to pickup a new license or renew support at a discount so you can submit a private ticket. Otherwise I’ll need an email address from you that I can contact you directly to if I have to log in and troubleshoot the issue.
- AJ
Hi AJ,
I found my editor problem and i solved it, it was a Yoast extension not updated. I still have my problem : All testimonials caroussels and sliders are not displaying
An idea ?
Of course the core plugin is installed and updated to 1.0.2
For your propose, my mail : carmin31@gmail.com and of course i’ll support you
Thank you.
Kind regards,
Carmin.
I cleared all caches + update and test all third party plugins (on/off) and nothing change. I tested a fresh install of Total 4.9.1 with same settings of testimonials carroussel or slider in a page and i have the same problem, Testimonials carroussel or slider are not visible…
Screen of my backend : https://i.imgur.com/kfBsRto.png
Screen of my Home page : https://i.imgur.com/rQVpRmr.png
Any suggestion AJ ? Thank you. Carmin.
Any chance you can share the live ULR here? Or did you want me to send you a private email?
It looks like maybe there is some sort of javascript conflict or perhaps these modules were changed via a child theme and need to be updated since the theme has been updated to conditionally load scripts only as needed and so the modules themselves have been edited and if you have the files in your child theme then the scripts aren’t being loaded.
- AJ
Live url : www.ouindo.fr
I don’t have child theme installed.
Thank you.
Hi,
Yes, the module itself isn’t updated. But I think I know what’s going on. Did you by any chance update your theme via FTP? If you did, and you didn’t properly delete all the files before uploading the new ones then your site will have all the old module files still under Total/vcex_templates/ which will override the ones from the Total Theme Core plugin.
The best solution would be to delete and re-install the Total theme fresh this way you make sure that any deprecated files inside the theme no longer exist on the server. Of course another solution would be to simply log in via FTP and delete the folder at wp-content/themes/Total/vcex_templates/ which should be empty besides a readme.txt file. I’m pretty sure your’s still has the old files in there.
- AJ
If you did update via FTP, I highly recommend in the future to use the built-in updates which you can setup by simply activating your license: https://wpexplorer-themes.com/total/docs/update-theme/
You’re the one ! You’ve right, i had bad files in the folder you talked about… I only use ftp updates because i had a lot of problems with my Internet hoster, some files was broken or simply duplicated by a buggy hoster script. After that the most secure updating method for me is the ftp where i can control the files perms and more… You recommand to delete the folder “Total” in themes folder before updating with the new one ? Thank you. Carmin. (Send me an email to pay one support period or buying a new theme this week-end)
Hi Carmin,
Glad it was an easy fix!
Yes, if you are going to update via FTP in the future delete the whole theme folder (or plugin if updating a plugin) and upload a new one. The alternative is to use an FTP client that does this for you. For example I use “Transmit” for Mac and whenever I drag and drop a folder from my computer to the server it automatically deletes files that are no longer being used for me.
If you wanted to renew support the theme is 40% off right now (I believe this means you can also renew support at a much lower rate, I could be wrong though since I can’t actually renew my own product to see and pricing is all done by the marketplace or you can get a new license to use elsewhere for only $35.
We will be removing the sale tonight though so on the weekend it will be back to normal. Just a heads up
Our next sale will likely be July 4th.
- AJ
Hey AJ, Thanks for your feedback. I’m using Filezilla ftp client. I’ll check if it is doing the same as Transmit on mac about files transfer… I’ll wait this week-end or next monday to get a new licence. for me it’s the same and my goal is to support you for your really cool and amazing work. Thank you mate. Have a nice day. Cheers, Carmin.
Thanks I really appreciate that Carmin! Also if you haven’t yet and want to take a quick second next time you log into ThemeForest to go to your “downloads” and give the theme a rating that would really help me out
I had a look at the Filezilla docs and it doesn’t appear they do things automatically the best I can find is this function – https://wiki.filezilla-project.org/Using#Directory_Comparison – so if using Filezilla best would be to delete the whole folder then upload the new one.
That said, updating themes via FTP can take a very long time compared to updating via WordPress because of how the different processes work. Just a heads up.
If you need anything else let me know!
- AJ
Is it possible to have the “Navigation Bar” act like a Navigation Bar? It seems to just be buttons and not a bar. In other words, instead of a bunch of colored buttons next to each other, have a colored row with the links in there. Thanks.
Ok. I found that to get it to be a BAR, you need to select DARK from the preset. Not very intuitive.
Hi,
This is Aj the theme author. You are correct, I think the naming is a bit confusing since the module is intended to be used as “buttons” and was actually introduced for custom filters – https://www.youtube.com/watch?v=ifhQ7Fb-0lE
Now, you don’t “have” to select the Dark Preset, you could just use the design options in your row or the module to add a backgrounds instead like this: https://cl.ly/ca3e28
I do think it would be a good idea to rename the module maybe to something like Menu Buttons or Menu Links. I would really appreciate your feedback if you have any ideas for a better name. Thanks!
- AJ
ps: I am working on a new “Advanced Menu” module that will be a navigation style by default with dropdowns support and mobile toggle support. This should be ready hopefully in Total 5.0
Well hot diggity dog. That did the trick. Pretty impressive step by step video too. Thanks. And I think your plan for the Advanced Menu sounds good.
