23242 comments found.
Hello, the support here is amazing. So I searched the internet the whole day but none of those solution work for me. You probably encountered this situation before, I believe. I want to make an affiliate store with products that link external. The thing is, I want to remove the add to cart or any text under the products. I want to have just their title and image to link to that external affiliate link without having the user to see the product page. I tried different solutions on some free themes (tested offline and worked) but none of them work for me on the porto theme. Is there any solution for this? Thank you 
Hi,
For removing Add to Cart button from Affiliate product from Shop/Category pages please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
a.viewcart-style-1.button.product_type_external.add_to_cart_read_more {
display: none !important;
}
And regarding the affiliate product takes you to the affiliate site directly from shop page, There is no Option in the Theme and WooCommerce setting for it, This requires Customization, WooCommerce has suggested a hook for it “[WooCommerce 3.0+] Open external product links (shop page) in new tab” but it only works with the “Add to Cart” Button on shop page, So if you will remove the button then it will not work: https://gist.github.com/rynaldos/6dcf9af5534e93fd2ff905ddb7e5f672
Thanks.
Thank you for your reply! Actually for external products if it will show the link instead the “add to cart” is not such a big problem, but I don’t know in what page to insert the code from the link you provided, because in functions.php is not working.
Hi,
I have tested the above Link given code at my end and it is working fine with the Add to Cart button, but with link it is not possible, It requires Customization and if you want our paid Customization services you can contact our Customization team.
Thanks.
How to Post video in Product Page?
Hi,
You can use the custom block option to add the video on the product page. Please create the block first from the WP Dashboar >> Block >> Add new block >> Use the Video VC element on the block and save it then copy the slug of the block and paste it to Edit the product >> Add the block slug in any fileds which are showing in this screenshot: http://prnt.sc/nyy7w9
Thanks.
I want to add a different video in different product.
Hi,
Yes, you can easily do it, by following the steps that I listed above, You have to create different blocks and add/set different videos in it and then use/paste any particular block slug name to any product section showing in this screenshot: https://prnt.sc/nyy7w9
it will work for you.
Thanks.
HI i’ve purchase youre theme.. how can i set order of product attributes variations in single product view?? I mean ex. for size: XS S M L XL ... Cause when i modify product and i set order in backend (with drag function order of woo.. ) this doesn’t work. Thanks
Hi,
Please use this plugin and drag and drop the attributes from back-end, from Products >> Attributes and it will automatically change to front-end as well: https://wordpress.org/plugins/simple-custom-post-order/
If the issue will not solve then please contact us via our support system with your site WP Admin Login details so we will solve the issue for you on your site.
Thanks.
Quick question: https://www.portotheme.com/wordpress/porto/shop5/ How do you set the menu items to be far right on this menu style? It’s not with the logo in the middle, and cannot see how you do it. Nothing seems to be in the Menu entry to be “right” menu, for example. “Special Offer” and “Buy Porto”, is what I am referring to.
Unless it’s simply a CSS tweak?!
Hi,
This is Custom Menu Content, You can set it from Appearance >> Theme Options >> Menu as showing in this screenshot: https://pasteboard.co/IikydjV.png
and it is set to right side because the header type we are using is header type 1 in which the Custom Menu Content is set to right by default please see this screenshot: https://pasteboard.co/IikyX9u.png
Hope its clear now.
Thanks.
Item Purchase Code Invalid Dear Support,
I’m having a problem regards to Creating a Support Account on portotheme. https://www.portotheme.com/support/The Item Purchase Code is invalid.
Can check why is this happening? Thank you
Hi,
Can you please share your product purchase code via our email newsmartwave@gmail.com so that we will verify and create a support account for you.
Thanks.
I want to get my money back. After installation, the template looks worse than free. It’s not like a demo. Nobody responds to my applications.
Hi,
I have just tested your site and finds it is working perfectly fine at my end, Please see this screenshot: https://pasteboard.co/Iikx1dp.png
It must be the cache issue at your end nothing else.
Thanks.
Hi there. How could I add / show more characters regarding product titles in product preview (e.g. have smaller size or let the title written into two line). With the current set-up only 18-20 characters are visible which is a bit less in Hungarian language -> website: www.mindentjoaron.hu Many thanks for your help. Kind regards, Miklos
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/07/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi am getting error on demo import that Purchase Code is not valid. How do i resolve? Thanks
Hi,
It’s because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
OR
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
And Please go to Porto >> Theme License and deactivate the Theme from there and again activate the Theme with the same purchase code and then try to Import the Demo I am sure you will not find the issue and if yes then please contact us via our support system with your site WP Admin Login details so we will Import the Demo for you.
Thanks.
Hi deactivating and activating worked. Thank you.
Sound’s Good!..
Hi Team,
Need your expert help. any idea why left side of my page (see woo review images) are getting clipped or truncated? https://bit.ly/2HYZ9ga
Is this some CSS issue? I am using latest WC, WP, Porto theme, along with Woocommerce Reviews Pro plugin.
Also, is there a way to add Porto Counter element to a Page without the Countdown, like static numbers? I tried setting the counter “Counter rolling time” to zero second but no luck!
Hi,
1. It is your cache and any third party plugin confliction issue, Please first deactivate your site all the third party plugins and then contact your hosting provider and ask your hosting provider to first flush/remove the server cache from your site and then deactivate it until you are in the development process and then you have to remove the site cache and finally check your site after removing the browser cache, hope your issue will solve.
2. Sorry to say that but this is not possible with the help of element options this requires Customization.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can see the footer area of the theme, but don’t see any means – like in the Custom Headers, to move things around to get them in. place.
Would appreciate some help please. Thanks.
Hi,
This is a block we have created using WP Bakery elements as showing in this screenshot: https://pasteboard.co/IihHdXN.png
and then we have copied the particular block slug name by quick edit it as showing in this screenshot: https://pasteboard.co/IihHIrN.png
and then used that block into Footer Top Widget by using Porto Block Widget in it as showing in this screenshot: https://pasteboard.co/IihIb2k.png
and it worked as showing in this screenshot: https://pasteboard.co/IihIIZ8.png
Thanks.
That’s genius. Thanks a million. https://snag.gy/F2PVdx.jpg Take a look at this. How is the layout done – notice the yellow arrows I added. So you have multiple columns within the footer, and a border (which might be CSS)..?
Does something else have to be enabled for the Footer Top Widget to show. I have created the page, added the slug to the Porto Block widget and saved, but it is not showing.
Apologies – it is Add new Block…. my bad!
Hi,
Please contact us via our support system with your site WP Admin Login details for your remaining issues one by one with a fresh new ticket so our experts will help you in solving your issues.
Thanks for your understanding.
Why would the mobile header make the search Icon white, thus disappear in a white mobile header? It seems to ‘crush’ against the Mobile ‘burger’ menu. Sent a format ticket on this issue.
It also seems to adopt the Sticky menu, as when you scroll up on a phone, the logo goes to the sticky menu logo which we set as white (normal is black).
Hi,
1. For Mobile Search Icon: Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache.
#header .searchform-popup .search-toggle {
color: #ff5500 !important;
}
2. And for Sticky Menu in Mobile, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache.
@media(max-width: 991px){
#header.sticky-header .logo {
width: 150px !important;
}
#header.sticky-header .header-main.sticky {
background-color: #000 !important;
}
}
Thanks.
Ah yes that’s got it. Why would the Search icon be under the Mobile menu button? The logo is just over half the width of the screen, tho there is a lot of padding around it. If we look at the demos, they dont have the search below the burger button.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache.
@media (max-width: 767px){
#header .logo {
max-width: 140px !important;
}
}
Thanks.
That does fix it, but the logo is then tiny. There is about 30px of ‘wasted’ white space either side of it. I did submit this as a ticket with a screenshot so you can privately see. I couldn’t see in the code anything that was wrapping around it, but will look again.
Bingo:
@media (max-width: 768px){ #header .logo { max-width: 190px !important; }
.container, #main.wide .vc_row .porto-map-section .container { padding-left: 10px; padding-right: 10px; } }
Hi,
Are you able to sort this out?
Thanks.
Yes thanks for asking. I’ve sorted it now. My adjusting the padding in the mobile header, then adjusting the logo width, it all fits very nice!
Sound’s Good!..
You are the best
I would like to know if it is posible to use Elementor Pro builder like a visual contructor of this theme?
Hi,
Sorry to say that but till now we have not tested the Elementor Pro builder plugin with the Theme, So if you want you can try this but at your own risk as we do not provide our dedicated support for the third party plugins issues.
Thanks for your understanding.
I have contacted with elementor team, and after checkin a PORTO theme they response: “While inspected this issue on our test page “Elementor Test” when editing with Elementor, we noticed that the theme’s preloader is overlapping the editor’s preview frame. This will block you from editing the page with Elementor, though it has been fully loaded behind it. I’ve attached screenshots showing this “loading-overlay” div class element in our browser inspector that is overlapping the editor preview, and another with this element removed (within the inspector) which shows the editor preview as expected.
If this is indeed the issue for you as well (as we do not provide support for third-party plugins or themes), we highly recommend that you contact the theme’s authors/support team to check if they can provide a possible fix on their end related to the preloader. If they need any help from us, they can open an issue on our Github page where our developers will be happy to assist.” So if can sent me a code and a place where i can desactivate preloader, i will be appreciative.
Thanks
Hi,
Sorry to say that but we have not tested the Elementor plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
i have instaled your theme in local server, adn it works good with elementor. But if i try to use it with updated Porto theme it has a problem loading elementor plugin. So i just need hide “loading-overlay”, it is posible?
Hi,
Yeah, you can turn OFF the “loading-overlay” from your site from Appearance >> Theme Options >> General as showing in this screenshot: https://pasteboard.co/IldBjhN.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/05/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks! After desactivating loading-overlay, elementor works without problems!!!!
Sound’s Good!..
I know it says you don’t offer support for the instalation, but…
“Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.” – how can i fix this?
Hi,
The issue you are facing is because of your server requirements not meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Please set your server requirements first and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not finds the issue, If yes then please contact us via our support system with your site WP Admin and CPanel Login details so we will check and Install the Theme for you on your site.
Thanks.
Hi, Can you tell me where to change the popup on the home page. I can’t figure out how to remove or edit it.
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Thanks.
I found where to edit it but cannot see where to change the image 
Hi,
Please go to Appearance >> Theme Options >> Skin >> Custom CSS and change the image URL with your image URL as showing in this screenshot: https://pasteboard.co/Iih3YQl.png
Thanks.
Thank you can you also please tell me the dimensions of the image. I don’t want to have to play around for hours trying to set it correctly. So what are the px dimensions.
It’s ok I found it. For others reference it is 700×320 for the image with the girl on theme 14.
Sound’s Good!..
Hello ! I can not find the settings for mobile devices. On the phone, the whole main page looks awful. But when editing in the mobile visual editor, the fullscreen view also changes.
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots for my better understanding.
Thanks.
The home page of the site looks great with a laptop screen. But on the mobile screen everything is mixed
Hi,
I am not able to see your providing screenshot as its just loading and loading and non stop loading… and also your site is on maintenance mode I am not able to check your site as well, Please contact us via our support system with your site WP Admin Login details and provide us the screenshot of the issue with your ticket so we will check your site and provides you the solution for it.
Thanks.
I opened the ticket and put screenshots there, but there is no response for more than 12 hours. I do not have time to wait so much. Tomorrow the opening of the site and much has not been completed #50593
Hi,
We have replied your ticket with a proper solution please check your ticket reply and reply to your ticket accordingly.
Thanks.
You can now go to my site from a mobile phone and see if the helpdesk helped me or not. art-bdsm.com 2 days have passed since the opening of the ticket. Do you think the mobile version should be like this?
Question What needs to be done on the mobile phone screen so that the slider is under the menu? And not confused with the slider? What should I do to display text with a separator without translation? How to increase the mobile menu buttons? I see that the apocalypse comes before the support service responds to the ticket
Hi,
Sorry for the inconvenience, but you have asked too many issues in a single ticket which causing a delay in reply as we have to solve all the other Customers issues as well and also have a single ticket for a single issue is our system requirements.
And we have replied your ticket please check your ticket reply and reply to your ticket, Please do not panic here again and again, Once your ticket will resolved you will get the reply of your ticket:
1. https://pasteboard.co/IitH8jsM.png
2. https://pasteboard.co/IitHU8T.pngThanks.
I Notcie someone else has an issue with the jquery just as I STATEDin the email. PLEASE GIVE ME MY REFUND
Hi,
There is no issue in the Theme, You can check my reply to other JQuery issues comments as well, and if you have any issue then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
I submitted a ticket several days ago about the various animations not working. You replied and asked me to try fresh installation, which I did and I disabled all plugins; still not working. See ticket #50300 for details. Thank you very much for your attention to this. I cannot finish that site until this is resolved, nor do any new sites until then.
Hi,
Sorry for the inconvenience, We were OFF for a couple of day’s because of Eid(Religious Festival) Holidays and now we are back again.
And just replied with a proper solution to your ticket please check your ticket reply and reply to your ticket accordingly.
Thanks.
Understood. Ticket response received.
Sound’s Good!..
It seems that some of the old jQuery versions are attached to the theme template, and it caused PCI scan fail, please help any idea how we update the theme Jquery version to at least 3.0?
Hi,
I have just tested your sites and finds that on one of your site you are using very old version of the Theme as showing in this screenshot: https://pasteboard.co/IigMI5X.png
and on your second site you are also using the 4.11.3 version of the Theme as showing in this screenshot and also you are facing some issues because of third party plugins and also the server cache is enabled on your site: https://pasteboard.co/IigNJhS.png
& https://pasteboard.co/IigO0cwD.png
So please updates your Theme and Theme required/recommended plugins as well and also deactivate all the third party plugins and check your site after removing the server, site and browser cache, I am sure you will not find this issue as the latest Theme has already updated jQuery versions.
Thanks.
Can someone reply to my ticket request #50542 ?
Hi,
Sorry for the inconvenience, We were OFF for a couple of day’s because of Eid(Religious Festival) Holidays and now we are back again , and your ticket reply has been sent please check your ticket reply and reply to your ticket accordingly.
Thanks for your understanding.
Pre-sale Question- 1. Can I hide the “category thumbnail” and just show the subcategory title on the product archives for a subcategory? 2. We have 100 plus subcategories which is too many to display a thumbnail, when just the title would be fine. btw- there is no way to go into each woo subcategory and “remove thumbnail”, it just defaults to an image.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily but using Custom CSS as there is no Option in the Theme for it.
Thanks.
