13531 comments found.
1. How do I turn off the general header title/subtitle on user profiles? 2. How do I remove the comment functionality on user profiles?
Hi willlucas,
Please edit the profile page and check those settings 
Thank you! Now the .top_site_main is overly present. How can I remove the min-height from just this page (as I’m assuming putting it in custom css will negatively affect other pages)?
Hi willlucas,
With a custom CSS , I can help you out. Please send me a request to edusupport@thimpres.com with subject “willlucas – Eduma Support.
I created an exam within a course and when I click on the exam the URL I get error, return to the start and flight to go to the same course and I click on the exam and the URL if it goes well, I need the URL to come out well from the beginning that I click
I attached a video that I made so you can see it and help me is urgent
https://www.youtube.com/watch?v=uLCjP3rb1A8&feature=youtu.beHi albertdelgadovera,
I believe you missed some necessary setting. Please send me a request to edusupport@thimpress.com with subject “albertdelgadovera – Eduma Support”, I will try the best to help you out
When can I expect mobile application or API for developing mobile application
Hi sathishkumar_m,
Right now our development team is focusing on some another features. We don’t have plans for mobile app yet. We will try harder
I need you to help me please is very important since I am against time
uh placed the url https://notrero13.com/account/?action=register and says Your site does not allow user registration.
I need to leave the registration option that is important I attached a screenshot http://prntscr.com/nzco4dalready solve the subject of the registration button, thanks
Hi albertdelgadovera,
sorry for my late response. It was in weekend. Glad to hear you solved it.
After deactivating WooCommerce, the course pages are totally blank and white. How to deactivate online payment and keep the learnpress course pages?
Hi Vikash1,
Umm, I think there is a conflict somewhere. I have just checked the system again and it still working okay. Let me check your site more carefully. Just send me a request to edusupport@thimpress.com with subject “Vikash1 – Eduma Support”.
Your support is expired, please renew
I have sent an email. Please go through with it and solve the issue. Sure, i will purchase new licence too. Thanks.
Hi Vikash1,
Our team is gonna check your case shortly
Any update? Kindly, resolve my issue. Thanks in advance!
Hi Vikash1,
Please wait and continue discussing with us via the email. Our team is on your case.
I sent the email 10 days back and my problem is yet to be solved. I don’t understand how long i am going to wait for such a small problem.
Hi Vikash1,
Please give us some bit more time.
Your support is expired too long. Please renew too.
If you were not interested to solve the problem, why to give wrong commitment? I have been waiting for the past 16 days. On 10th June, I was asked to send FTP through email so that your team can solve the problem. Few more times I was told here and through email, that problem will be solved soon and working on that. If you cannot help, why give false commitment? I will buy some different theme which offers better customer service and less problem. Either you solve or let me know. Why waste time?
Hi Vikash1,
First of all, we are so sorry for the delay in support. It’s overloading.
Our team is gonna check your case again. But please consider renewing your support, it’s expired.
Hi is your theme not compatible with php version 7+ as login module is not working, then moment user tries to login then site redirects to home page and again asks to login, plz let me the how to resolve this issue. Thanks
Hi raghum9,
I have checked those current items and they are still working fine with PHP 7.2.x.
Something might be wrong on your site. In this case please send us a request to edusupport@thimpress.com with subject “raghum9 – Eduma Support”.
Your support time is expired very long time ago, please renew too
Hi, I need an easy theme to create simple online courses with youtube videos, where the isntutor can create a course outside of the wordpress panel, and the students can only see the lesson after registration and my or my approval. instructor, did your theme achieve this? ... I await
Hi AgenciaBr,
Yes
I have still not heard from you? Can you contact me ASAP about custom work or at least tell me if you are unable to do the work.
Hi dsmillin,
Our team has replied. Please check again 
Your support is expired, please consider renewing.
Pre-sales question: 1. Can this plugin be used to achieve the way courses are listed here https://uk.ixl.com/ 2. Any mobile apps and what is the cost 3. Is there any push notification
This is a great theme, loved it. But somehow i am unable to create login popup form as your demo. i am just getting login form no registration form, Can you please let me know how to do this?
Hi Theme_turn,
Please insert Login Popup instead Login Form
I can help you set it up. Just email me to edusupport@thimpress.com with subject “Theme_turn – Eduma Support”.
Your support time is expired, please consider renewing
Hello good day. I noticed that I can only create True or Flashes, multiple choice and single choice. Do you have any option of creating issues? Do I ask a question of leaving a field for the person to fill out? I await a return.
Hi flaviohoa,
You can see Fill In Blank and Sorting Choice question types too. Please go to menu Eduma / Plugins and search for that
Your support is expired, please consider renewing.
I emailed you as requested but have not heard from you regarding custom work?
Hi dsmillin,
Our team is checking your case again.
Good evening before buying the subject I need to know some questions
Question 1
When I create the exam, can I administer the times that I can correct the exam, be it 1 or 2 or 3?
when I create the exam, I can administer so that it is only once and there is no option to more corrections
about what method the exams are evaluated, could you give me an example
There is a video tutorial on how to create courses and how to create exams
Hi Develop3r,
Thanks for contacting us.
1. Yes , author can adjust the time for each quiz (exam).
2. Of course
3. There are 4 ways for the quiz evaluation. http://prntscr.com/nyq0ko
When I buy the theme I’m the administrator of the system, my question is:
1.- Can I see the users and their information about the courses they are taking and their evaluations?
2.- Can registered users see the administrator’s area?
Hi Develop3r,
1. Yes
2. There is an option to prevent users to accessing the admin dashboard
Hello, I bought the theme a long time ago but I have not used it so far. I am trying to redirect the user when he enters the login page with his name but always gives me an error. I put this in the function.php of the son theme:
function mytheme_custom_login_redirect($redirect_to, $request, $user) {
global $user;$usuario = esc_attr($user->user_login);return home_url( '/' . $usuario . '/' );}
add_filter(‘login_redirect’, ‘mytheme_custom_login_redirect’);
You can help me, please?
Hi franbupe,
Please send me a request to edusupport@thimpress.com with subject “franbupe – Eduma Support”, we will discuss more
Your support time is expired, please renewing.
Complete lesson button missing after updating plugins
Hi vsachin168,
I think there still are some outdated items. We will check your site carefully , I saw your email contact. We will discuss more.
Hi, I need some urgent custom work…can someone contact me?
Hi, I have emailed as requested but I have not heard from you?
I have been trying to contact you for days… Can you answer?
Hi dsmillin,
Sorry for the delay. Our team is checking your case again.
Your support is expired, please renew.
Hi, im having a problem with permalinks, when i put the permalink option “Post name”, as learnpress requires, I’m unable to access the different pages of my site. I’m getting an “Error 404”. Seems like a redirect problem. If the permalink is set as “Plain”, I can navigate normally but can’t access to my lessons
Hi Temperies01,
Okay, I think there is a conflict with another plugin. Don’t worry much, let me check your site more carefully. Just email me to edusupport@thimpress.com with subject “Temperies01 – Eduma Support”.
Hi, i emailed you but i had no response… but i fixed part of the problem, now i can navigate my website normali but the only problen is that the lessons still show me error 404, i did the recomended permalinks configuration but i did not work
Hi Temperies01,
I’m checking your case again.
Some quizzes stops in random questions! Some users can’t go on in random questions of some quizzes. We don’t know why is happening. Have you ever seen this error?
thank you
Hi nennisiwok,
I have checked your account and see it’s active now. Please check the forum again. We will need to check your site more carefully. I think there is something outdated.
Well, We did it. We are waiting for your response there! Thank you
Hi nennisiwok,
Our team is gonna check your case shortly
Hi,we have extended the support but still can’t post in your support forum!
Hi nennisiwok,
I have checked your account and see it’s active now. Can you check again
Hi tonpai,
Thanks for contacting us
1. Yes , there is a dashboard allows instructors upload their courses.
2. Right now this is the main layout for course, if you want to modify the layout, we can help.
3. Yes, we provide an addon for instructor commission.
4. Yes, we call preview lessons
Thank you, I have a few more questions. Language translation, can you help me to translate it? And the installation of the case if I do not have an assistant to help me or not?
Yes of course , I will be very happy to assist.
Thank you
Hello. Is this the correct ticket creation? http://prntscr.com/ny0p13
Hi tonpai,
Yes exactly. Due to the different timezone, our team might not respond to you immediately. We are on your cases now
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