Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28274 comments found.

Hi, I want my a slider banner in full width. The global settings for all pages have already been set to full width but when I view my page it is still boxed and other images are showing on the left and right. Am I missing something?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Is there any type of documentation for if you wanted a 3 column contact form? I see the css for the horizontal on, but even when I change it and add things nothing is happening to the form

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Customizing -> Shop (WooCommerce) -> Product Catalogue Category display -> Show subcategoies

Does not work. Still shows only products. Please help

Hi,

It’s not related to Flatsome, but Woocommerce. Please deactivate all plugins except Woocommerce and check again.

Is the wpml plugin included with the theme? Does the theme have a currency switcher in the top header like many other woocommerce themes?

Hi,

Flatsome is compatible with WPML but it’s not bundled with Flatsome. You’ll need to buy it separately. Also, currency switcher is not included in Flatsome. But WPML comes with one.

Good day, tell me why when I send a letter to the caliper I do not receive a message in the mail that the letter was sent, and it turns out that I do not know you have received a message or not.(((

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I have already submitted my ticket there. When I write you, I don’t receive an email from you that my question has been received.

How can I set mobile menu to come on at 991px?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

hi, is there any incompatibility with any plugin? suddenly all the products in my store are sold out.

If I enter each one of them, it allows me to make the purchase. But for some strange reason the sold out tag appears

Hi,

Stock status is controlled by Woocommerce. It’s not related to Flatsome. Please deactivate all plugin except Woocommerce and check again.

Hello

My mobile menu has some anchor links (/shop/#abc). Selecting an anchor link in the menu doesn’t close the navigation bar when it’s an anchor link on the same page. Am I missing something?

The menu stays opened.

Many thanks

Mike

Hi,

I’ve just checked that but it works fine here. Please deactivate all plugins and check again.

Hello. I’m having an issue where the images on a page show after load but the moment I start moving my mouse and scrolling, images disappear almost entirely….I can still barely see where they are…this is only happening in Safari (of course it’s an Apple issue as usual). How do I solve this please!? you can see this happening at https://iprotech.xyz/about-ipro/ Thanks

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Ok, I had my developer solve this but I’d like to know why this happened. I did not purposely set my site up to do this. My developer said there was a CSS class applied to all images to be almost transparent on scroll. Where in the theme would I even control that??? He said is was something about ‘lazy’ something or other….in the theme I see the lazy loading settings but nothing in here says it will do what it was doing on Safari only.

It mostly happens because of the image lazy loading option of Jetpack plugin.

Hi, is it possible to change the color of the wishlist-icon-heart ( the one that appears by mouse-over on the product image) in this way: The icon-color should be red, when the product is already on the wishlist, so that the customer can see it unfortunately, that the product is on the wishlist.

And if the product isn´t on the wishlist, the heart-icon has the standard-color grey as it comes with the theme? Thanks a lot nice greetings Sandra

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Why does this theme does not render product images as woocommerce_thumbnail on mobile? Instead of it, on mobile devices it shows all product images as woocommerce_single (full size image)

This makes PageSpeed results trigger warnings telling that i should not scale my images, that i should instead serve them on a smaller size.

Why?

Hi,

Can you submit a support ticket here?

flatsome theme ux builder wont load

Fixed, caused by the conflicts of Google Extension

Thanks for letting us know :)

My support is expired but I thing this is a bug. I’m trying to change my old logo in Logo & site identity and it’s impossible. I save the new logo and when I go to the web appears the old one. When I return to Logo & site identity appears the old logo appears again not the new one that I did save it. I change the format and extension of the logo and nothing. This happens over and over again. I have tryied for 50 times in different ways. :P Any tips?

Thanks

Hi,

It more seems like a customizer issue. Can you see any error in the web console log?

Hi, I interesting your theme, Where can i ask some technical questions ? Didn’t find support email etc.

Hi,

You can send your pre-sale questions by submitting a support ticket here.

Thank you.

Hi, i’m looking to buy a this theme for my first estore, the price $59 is a one time fee? what will happen after the 6 month/12 month support? Can the theme be edited by a wordpress programmer if i need a particular custom thing? Thanks

Hi,

$59 is a one time fee and you’ll get updates for lifetime. You’ll have to extend your support period if you want to get support after 6 / 12 months. Support doesn’t cover any kind of theme customizations, plugin implementations for the plugins not bundled with Flatsome, etc.

Hey, I want to add black stroke around white text and button in banner. I add this css .ux_banner h1, .ux_banner h2, .ux_banner h3, .ux_banner p { text-shadow: 2px 2px 0px rgb(0, 0, 0), -1px -1px 0px rgb(0, 0, 0), 1px -1px 0px rgb(0, 0, 0), -1px 1px 0px rgb(0, 0, 0), 1px 1px 0px rgb(0, 0, 0); but nothing happen. Please help me

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

i love flatsome, thank you for the great product, i have some points which can be improved, i got the following error in google search console for the theme 1. Missing field ‘aggregateRating’ 2. Missing field ‘review’ 3. Missing field ‘brand’ 4. Missing product ID i hope that you and your team shall be able to solve the issue ASAP. Thank You.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

super great theme, but I found out when I set menu link to http://# it works on desktop browser, but in mobile phone web, it will goes to blank page.

Hi,

Can you submit a support ticket here?

Hello Team, Can you tell please something, how can we hide image in quick view (class=”product-gallery large-6 col”). Thanks.

Hi,

Try '.product-quick-view-container .product-gallery' selector :)

Thanks! Thanks! Thanks! It works perfectly :)

Great Theme. This is the best theme that happened to Wordpress/Woocommerce (I believe). But the theme does not seem to be compatible with woo currency switcher and google translate.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

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