3847 comments found.
Pre-Sale Question: I have seen your theme and also your plugin, are they the same thing, ie, can i buy your theme, which includes everything or can i use my own theme and purchase the plugin only? It looks like the theme and plugin are the same so in what way would i use one or the other or do you have to purchase both? Thanks in advance… 
Hi,
Yes, Travel Tour’s system is running on Tour Master so if you want to use the system with your own theme, you can go with Tour Master. However, note that the functionality of our theme will not be available such as page builder, color option(header, footer.)
Cheers!
Wicked, thank you…
Hello, I have few questions.. - in the tour page, is it possible to add the date and price, without allowing the customer to proceed booking? I want to show available dates with price and disable the “proceed booking” button. - how do I link different sections in the content navigation? Thank you
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I try to open ticket <http://goodlayers.ticksy.com/> but not work ,my Q is how to edit form Send Us An Enquiry which I wanna delete People and the Travel Date I can add from my admin ?
why the support not reply!
Sorry for the delay.
Regarding ticket, 1. Try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (Hotel Master), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
Hi,
Sorry for late, I’ve handled all the tickets so please check it again if you have submit a ticket in our support ticket.
If you can’t submit it, please check the document in here: http://support.goodlayers.com/document/2017/10/06/tourmaster-modifying-the-enquiry-form . My apologies for late again.
Hi,
You mean you change the grid setup in tour category but the grid still show 5 columns? For the last column, you don’t have background setup for the tour category so it can’t display for you.
Could you please elaborate how can I change it to only 3?
I changed it in editing page – https://prnt.sc/o37r2n But when I update it and check the live version, it’s still the same with 5 grids.
Hi,
Could you try update your site to latest version then we can check it again?
Please update your site with our instruction below: https://goodlayers.ticksy.com/article/1893 .
Or you can check auto update via my screenshot: https://imgur.com/a/9f1Xz4B . Please make sure you have update all plugins include, screenshot: https://imgur.com/a/sk9T15b .
I updated the theme still it’s not working. And I would appreciate if the support system can revert back frequently.
Please look into this, it’s still showing 5 grids.
Hi,
Please send an email to: support.loc@goodlayers.com include this message and wp-login so I can check it.
Error on upgrading to 4.1.0 Update Failed: Could not Translation new feature. example : https://www.begintravel.co.th/wp-content/uploads/2019/06/Translation.jpg
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
We saw that on the core the theme works with WooCommerce. Is that everything Traveltour uses or has the theme something else for the e-commerce functionality? Because we are working with a developer and want to customize the issue, that the theme doesn’t has a multi-currency feature.
Hi,
Although the theme can work with WooCommerce but please note that the tour system and WC are totally independent. It’s not working together as Tour Master is not Woocommerce based plugin.
At this point we don’t have multi currency feature yet. However, we will consider for this in future update.
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Error on upgrading to 4.10 Update Failed: Could not copy file. traveltour/woocommerce/single-product/tabs/Icon
Please help
Guys any update on same?
Error on upgrading to 4.10 Update Failed: Could not copy file. traveltour/woocommerce/single-product/tabs/Icon
Hi,
Could you try use ftp method and update our plugin then check it again? Please go to: wp-content/plugins/ then upload the tourmaster plugin folder to replace the current folder then check it again. You can get the tourmaster plugin in: traveltour/admin/tgmpa/plugins/.
You will need backup your site if first do anything, otherwise you will lose your customize.
Hello!
you have added new feature in v4.1.0 / 16.05.2019 – “ical” (and a powerful selling point for your theme or is this just a marketing trick?). Is the TWO-WAY sync with calendar and where can I find the settings?
Thanks
Hi,
It’s only one way, it use to check if there’re anyone booking that tour on any specific date.
I thinking of buying the theme, but i have few questions.
1. is there way to remove the traveler details on contact details tab or make it optional? so the one making the transactions wont have yo input names, phone etc of the travelers. contact details and billing is fine.
2. Can a customer cancel bookings?
3. Can you also export customer names based on Travel date AND Tour name? Thanks!
Hi,
1. You can deactivate/activate it as you wish.
2. Yes, the customers can cancel the booking by themself.
3. We have an option to export, but it will export everything in Transaction Order details, you can see the detail below:
Order ID
Tour Name
Contact Name
Contact Email
Contact Number
Customer’s Note
Booking Date
Travel Date
Total Price
Traveller Info
Payment Status
Link To Transaction
Thank you for interest by the way
Hi I already purchased the theme a while ago and now I want to use it.
While testing it, the button “Book and Pay Later” does not work. when I press it, The screen just jumps to top and nothing happens. I checked on the network tab, it did POST request to the ’/wp-admin/admin-ajax.php’ with the complete form data filled. I have Tourmaster version 4.1.0. My support is expired but I really need help to fix this bug!
Hi,
Could you try deactivate/activate tourmaster plugin and check it again?
Hi, this last update Version: 4.1.0 broke my site! It seems to be missing styles/fonts/etc. Please acknowledge.
Hi,
Could you provide wp-login and website address to: support.loc@goodlayers.com include this message so I can check it?
In option price we need also, apart “hide price” :
We need : “Show price Without Taxes “
and Only see final price with Taxes when custommer booking tour.
It´s very necesarry have this option for price.
tx
I want say: Show price Without Taxes= As option if we prefeer show prices tours without taxes and only we show taxes in details booking. A lot of sites as prices like that….
Hi,
You can exclude the tax in tour price in: Tourmaster > General > General Settings > Include Tax In Tour Price (the wrong in typing), if you have tourmaster 4.1.0.
Tour Master Plugin, view changelog here : http://support.goodlayers.com/document/changelog-tour-master-plugin/
i have a question how can i edit the emails background color as its weird set up http://prntscr.com/o269pp
Hi,
You can change it in: wp-content/plugins/tourmaster/mail-util.php line 38.
What has been updated in the latest update?
Hi,
You can view change log here : https://support.goodlayers.com/document/changelog-travel-tour/
Hi,
Would the this travel tour theme be adapted for a boat rental business? What we would actually need is an online booking system that enables us to handle our inventories, centralize reservations & process payments. Would that be possible with the travel tour option?
Thanks for your help.
Regards.
Hi,
First of all, Thanks for your interest
Well it depends on your requirement. The system can’t hold the boats for several day. Normally it only block the first day only.
Thanks for getting back to me so quickly.
Ok if I understand well. When someone rents a 5 days tour for the 19th of July, the booking will only be blocked on the 19th and not from the 19th to the 24th?
Do you honestly think a rental boat system is manageable with your theme or it is too specific?
Also, what page builder do you use?
Thank you very much for your time!
Regards,
Hi,
1. Yes, you’re correct.
2. Yes, sure if the 1.) is ok for you.
3. We use our own page builder in our themes
Cheers!
Ok thank you very much for your quick answer.
I have three last importants question though:
1. On the online booking system, will available and not available dates be differenciated? As a normal booking system (such as Airbnb), I would like customers to see what are the remaining booking dates.
2. Would it be possible to have customers pay for a 10% deposit (or is it only 30%?)
3. Could we add extra “fee” fields right before final payment such as “skipper” “insurance” “food” adding costs when ticked to the final price?
Basically if the date system works for us, what we could do is create a category filter integrating all boat tours organized as follows:
Type of Boat Dates Duration
and then let customer choose the suitable dates according to availabilities…
Thanks a lot for your time and support.
Best regards,
Bertrand
Hi,
Regard these questions, Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Ok I will Thanks!
Hi. Is there a possibility to activate Full Stripe plugin?, when i do it (purchase code on my client acc.) it brokes; we need recurring payment, thanks!
Hi,
Sorry but the theme doesn’t support third party plugin for payment. We connect to Stripe directly. Also, the theme doesn’t support recurring payment.
Little question CDN: what folder is better caching in tourmaster folder or goodlayers folder foor try to improve speed rendering. Which specificic folder is better put for cdn ?¿?
We have news for improve pagespeed? I see more 1400 Dom requests in report google page speed… ¿?
hm, sorry but I don’t quite understand about your questions :/
You can put the whole theme folder in CDN. So this is the default setting that we do : http://take.ms/HUnF1 We use default setting.
Hi sorry My support is finish, i´m waiting 4.xxx update to renew. little question. Report seo say that now:
Indexability 83/100 – Help This page is indexable by search engines. There is no Canonical URL. The page isn’t protected against duplicated content. Here are the page‘s instructions:
Headers X-Robots-Tag :
(missing)
Meta Robots :
(missing)
Meta GoogleBot :
(missing)for canonical. is because it´s script JS, is for that report doesn´t detect it ?
and for the header, meta robot, meta google bot. ¿?
Note: For schema, i put the change code you say me before finish support, but still the same errors in console google
Hi,
Regarding, meta fields, you have to use third party plugins for that such as Yoast SEO. We don’t have that in the theme.
About errors, not sure what is it?
Hi, it is possible to use bank walkway?
Hi,
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
