308 comments found.
Last update broke my site. You can see a result here http://igor.web-tbilisi.com/. This site was made only for testing and contains demo content and WPML only. The same is with the main site https://ourwarmhouse.com.
Hi,
Can you contact with us through our support system, please? We will check the issue in detail.
Support: https://klbtheme.ticksy.com/
Best Regards.
I’m getting an error message everytime i try and contact support. What email can I use to contact you?
Hi,
First of all, thank you for purchasing Act WordPress Theme.
You can use the following url to create a new ticket on our support system.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hi! If I choose default template for home page and switch off the test mode of Donations plugin the header becomes white instead of transparent. How can I solve this?
Hi,
First of all, thank you for purchasing Act WordPress Theme.
Can you send us a related URL through our support system,please?
Support: https://klbtheme.ticksy.com/
We will take a closer look on your issue and help you solve it asap.
Best Regards.
Done, thank you.
I’ve got an aswer: Hi,
You need to select Frontpage Template for the homepage.
Perfect! Does it mean that I cannot use default template on front page and you think it is not a bug? My request was deleted that’s why I am asking here.
Hi,
You can write us through our support system. Your ticket is answered please check it.
https://klbtheme.ticksy.com/ticket/2325780/Best Regards.
Can the theme be used for donations as well as regular crowdfunding projects at the same time? Great theme!
Hi,
We have used GiveWP plugin on the theme. You need to purchase Recurring Donations Add-on for that.
https://givewp.com/addons/recurring-donations/Best Regards.
Hi! I purchased your theme because it supports WPML but cannot translate texts in the form of Total Donation. Unfortunately this plugin is not supported more, is not available in Codecanyon and their site doesn’t work. Could you maybe give me an advise what to do?
Hi,
First of all, thank you for purchasing Act wordPress Theme.
Please don’t worry about the plugin. We will continue to update the plugin. If you can contact with us through our support system, We will take a closer look on your issue and help you solvei t asap.
Support: https://klbtheme.ticksy.com/
Best Regards.
Sorry but I’ve just found out that Stripe doesn’t work in Israel. Therefore I have to look for other system. If I need any help with integration it in the theme I’ll write to your support. Thanks a lot! By the way, if you know any solutions to accept donations in Israel (I know Paypal but would like to use something else) and could tell me, I will be very appreciate.
You can use Authorize.Net or Offline donations. We will be glad to help you through our support system.
Best Regards.
Dear Sir/Madam, since updating today the Act Home Image Carousel text does not scroll, also various text content has lost its formatting. Please advise. Thanks Andrew.
PS i’ve tried to submit a ticket but my support has expired. I think it’s not unreasonable to get support when theme updates throw-up issues. Thanks again
Hi,
The shortcode was not updated.However you can contact with us through the following contact form;
https://themeforest.net/user/klbtheme#contactWe will take a closer look on your issue and help you solve it asap.
Best Regards.
Now then, what is the default font called for this theme? Thanks
Hi,
Please contact with our support staff through our support system.
Support: https://klbtheme.ticksy.com/
Best Regards.
where do I select “separate pages” as I’m trying to create new pages on the menu and its adding # in the permalink. A straight-forward answer would be great.
Hi,
First of all, thank you for purchasing Act WordPress Theme.
Can you contact with us through our support system,please?We will take a closer look on your issue and help you solve it asap.
Support: https://klbtheme.ticksy.com/
Best Regards.
Done! Ticket submitted.
We’re seeing errors in the console when navigation items are clicked.
VM16 jquery.js:2 Uncaught Error: Syntax error, unrecognized expression: /donate/ at Function.ea.error (VM16 jquery.js:2) at ea.tokenize (VM16 jquery.js:2) at ea.select (VM16 jquery.js:2) at Function.ea (VM16 jquery.js:2) at Function.a.find (VM23 jquery-migrate.min.js:2) at n.fn.init.find (VM16 jquery.js:2) at n.fn.init.a.fn.find (VM23 jquery-migrate.min.js:2) at a.fn.init.n.fn.init (VM16 jquery.js:2) at new a.fn.init (VM23 jquery-migrate.min.js:2) at n (VM16 jquery.js:2)
Hi,
Please check the theme version you have. The current version is 2.9.2.
Can you contact with us through our support system and send us more informations about the issue you have,please?
Support: https://klbtheme.ticksy.com/
Best Regards.
It’s happening on your own demo site.
VM25 jquery.js:2 Uncaught Error: Syntax error, unrecognized expression: http://klbtheme.com/act/campaigns/ at Function.ea.error (VM25 jquery.js:2) at ea.tokenize (VM25 jquery.js:2) at ea.select (VM25 jquery.js:2) at Function.ea (VM25 jquery.js:2) at Function.a.find (VM27 jquery-migrate.min.js:2) at n.fn.init.find (VM25 jquery.js:2) at n.fn.init.a.fn.find (VM27 jquery-migrate.min.js:2) at a.fn.init.n.fn.init (VM25 jquery.js:2) at new a.fn.init (VM27 jquery-migrate.min.js:2) at n (VM25 jquery.js:2)
Hi,
We couldn’t see the issue on our demo. Can you contact with us through the following contact form,please?
https://themeforest.net/user/klbtheme#contactBest Regards.
There is a bug on the donateModal, if I click on of the predefined dollar amounts it will not update the donation amount in the custom value.
Hi,
Can you send us a screenshot about the issue through our support system,please?
Support: https://klbtheme.ticksy.com
Best Regards.
How can I change the link to the Donate now button on the bar? I want it to be linked to the donate modal just like the Donate button on the menu bar.
Hi,
You can find the option in Dashboard > Appearance > Theme Options > Donate Button.
or
please contact with us through our support system. We will take a closer look on your issue and help you solve it asap.
https://klbtheme.ticksy.com/Best Regards.
I’m referring to the the donate now button located on the Act Fundraiser bar. The button you’re referring to is located on the menu bar I need to get this resolved asap please. I’d like to put my site into production but this is stopping me.
Hi,
Can you open a new ticket on our support system,please? We will take a closer look on your issue.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hi, we are getting hit by a lot of scammers with stolen cc’s, Stripe have asked us to add a Google captcha to stop the scambots – my developer asked me to follow up this ACT theme developer for help with that, can you help us how to do that on your theme? Thanks
Hi,
First of all, thank you for purchasing Act WordPress Theme.
You can use captcha plugin or akismet plugin. If you can contact with us through our support system, we can help you.
Support: https://klbtheme.ticksy.com/
Best Regards.
Can this themes integrated with midtrans payment gateway? this is midtrans payment gateway https://midtrans.com/payments
Hi,
First of all, thank you for your interest in Act WordPress Theme.
Unfortunately the theme is not compatible with the payment gateway.
Best Regards.
Please why is the rev slider not working on Home page Demo? https://i.imgur.com/t3FCCoO.jpg
Hi,
Thank you for purchasing Act WordPress Theme.
Can you contact with us through our support system,please?We will take a closer look on your issue and help you solve it asap.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hello, I have a pre-sale question. Would this be compatible with Etapestry, which our organization uses for donations?
Hi,
Thank you for your interest in Act WordPress Theme.
No the theme is not compatible with the plugin. Total donation plugin is used.
Best Regards.
Am face with the following issues 1. The image on rev slider not showing 2. ’’ACT carousel’’ with content ’’ Who we are’’ 3. An unidentified image near the blog Title 4.Volunteer Spotlight is blurred. am running out of time please
Hi,
First of all, thank you for purchasing Act WordPress Theme.
If you can contact with us through our support system, we will take a closer look on your issues and help you solve it asap.
Support: https://klbtheme.ticksy.com/
Best Regards.
Wow
Hi, presale question. Which donation plugin do you use?
Hi,
We are using Total Donations Plugin. Stripe,Paypal,Authorize.Net and Offline donations are available.
Best Regards.
presale question: i am interested in this theme, like to know where are the single pages for cause. also on donate page i am unable to see what project/cause name we are donating for
Hi,
First of all, thank you for your interest in Act WordPress Theme.
The causes have not a detail page. You can create the causes with the shortcodes.
You can create donation form through the shortcodes and you can add title for the doantion page.
Best Regards.
I want to change currency of donations but I am unable to change it please tell me how to change it.
Hi,
Which curreny you want to use? You can change the currency from Dashboard > Total Donations > Form Options > Country & Currency tab.
If you need more help please let us know through our support system.
Support: https://klbtheme.ticksy.com/
Best Regards.
I want to use PKR but that option is not available
Hi,
Unfortunately the currency is not available.
Best Regards.
Then why you are selling in our country? I have to do. Please find some solution otherwise refund us. We are having problem with our donors.
plz reply what should i do now
Hi,
You have purchased the theme more than 6 months ago.You can check the refund policy.
https://themeforest.net/page/customer_refund_policyBest Regards.
But you should not say it is not possible tell me functions or tables of database or the process where I can Add. It is emergent Sir How I tell you?
Hi,
You can use the available currencies at this time. Unfortunately the other currencies are not available yet.
Best Regards.
Hello I’m getting this error
Installing Theme from uploaded file: themeforest-10447911-act-multipurpose-nonprofit-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Forget my message, I succeeded to install it through Envato Market Plugin
Hi,
First of all, thank you for purchasng Act WordPress Theme.
Glad to hear that. If you need help please let us know through our support system.
Support: https://klbtheme.ticksy.com/
Best Regards.
