635 comments found.
Hello I currently need the purchase code for the video template because it gave me the one for the slider.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
ok .i just did thank you.
Hello,
Without modifying anything, I open one of the demos (one page) and when I click in the Work, the page scrolls down as it has to be. But, when I click in one of the images, the scrolling doesn’t work very well and the cross to close stay hidden (so, we have to scroll manually to close this item). Once I close one, the sub menu doesn’t appear too (SHOW ALL, ILLUSTRATION, etc….), so we have to scroll to see it. How can I fix that?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi. Some icon fonts are not displayed in the front-end, such as fa fa-award, fa fa-map-marker-alt, fa fa-laptop-code and others.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
I can´t submit a ticket because I bought Ananke Theme on Envato Elements
Hi, Please read more Envato Elements support policy: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements , Thanks
Hi, where can I change the portfolio image speed, thanks?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi. The OT Slide Show is not working in WordPress 5.2.1
Sorry, we have test Ananke theme with WordPress 5.2.1 and all elements is work fine, Thanks
What PHP Version do you use?
We using the PHP version 7.3
You can disable some plugins to test and update WPBakery Page Builder 6.0.3 , Thanks
Hi. I disable NexForms Plugin and OT Slide Show is working now. Do you have any idea what might cause the problem with that plugin and the OT Slide Show?
Hi,
It’s conflict javascript in NexForms Plugin with the OT Slide Show.
Thank you
Hello.
I downloaded the Ananke Theme for Wordpress on Envato Elements.
I see in your demo and in my wordpress website that the OT MAPS is not working right. Appear the followong message: This page can’t load Google Maps correctly.
Do you tell me how I can fix this issue, or do you have any solution?
Regards.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
I buy yout theme from envato elements… Do you provide support ? Ihave a problem with the portfolio section.
Hi,
Please read more Envato Elements support policy: https://help.elements.envato.com/hc/en-us/articles/360021531691
Thank you
hi, I would like to know if I can activate the wpbakery page builder
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Super theme, very flexible and complete, I could respect the models without difficulty and quickly, in 2 days the site was made: http://nourezzedeen.com/
Thank you so much 
i just buy Ananke – One Page Parallax WordPress Theme and wordpress ask me to activat WPBakery. how can i do it?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much.
There seems to be an issue with the theme. We have had a developer take a look and even they cannot figure it out.
Here is a link to the page: http://toneandtease.com/testimonials/
Thank you so much
Hello,
Sorry for support delay, we’ll try to support for your problem as soon as possible.
Please note: Friday, February 1st through Sunday, February 10th are our country holidays. Because of this, there will likely be a delay in reply to your question, possibly until Monday, February 11th when most of our team returns.
In the case something urgent comes up, please create a new ticket in our support tickets system, we’ll get back to you as soon as we can.
Thanks!
Hello, Thank you for perfect theme but I have some comments please: 1- My Slider Revolution can’t be load some images I don’t know why? 2- I need to activate my copy for WPBakery Page and Revolution slider 3- How I can fix error in my map (This page can’t load Google Maps correctly) Please visit my website http://steadysolutions-jo.com Best Regards
Hi, please submit ticket to be help soon: https://oceanthemes.ticksy.com/ Thanks.
Hello,
Where can I modify normal menu – mobile menu switch resolution?
Kind regards, Tomsojer04
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi!!
How can I put “OT arrow down” element into certain COLUMN? It’s not aligned by divided column.
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
Hi! I need to use different icons for the OT Services Box element instead of the vegatheme.com/svg-icons ones. How can I do it? I would like to choose, for example, the Awesome icons. Thanks!
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
Hi.
1) When checking the demo ( http://demo.oceanthemes.net/ananke/dark/ ) it shows the white color for the menu options and just the main color for the current menu option when scrolling. But at my own, it shows always the main color but no white at all. Like if all sections are considered as the current. When I imported the demo content, the menu was not included so I created it myself just making the home page + #area (like mysite.com/#about). Any idea why?
2) Also, the scroll is not smoth like at your demo.
Are both issues because of how I created the menu links?
Thanks!
The reason was cause I used the absolute URL (mydomain.com/#about) and it should be just the #about. Done, thanks!
Great, Thanks
Hi! I’m trying to import the demo content but I cannot get it working. I tried the 3 options:
- The theme options “demo importer”: it keeps too long just loading on “Please wait…”, like 5 minutes without growing the 0%...;
- The theme options “import / export” pasting the content of “theme-options.txt”: it seems to work and says that it has been updated but the thruth is that nothing was imported.
- The WP default importer: I select the “demo-content.xml” file and it just do nothing when clicking on the button.
Any idea? Thanks!
Hello,
Please send your wp admin account for check, also read more this guide to config your hosting: https://oceanthemes.ticksy.com/article/11097/
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
Hi Hoang ! I noticed a very annoying change with the recent updates to your Ananke theme. The loading of portfolio items is extremely slow (several seconds) now. On Desktop and Mobile. This is very worrying because it can make visitors flee.
Could you correct that ? Even put back as before.
Thank you, Philippe
Hi,
Let me know, your old Ananke version you have using before update, I’ll send old version for you.
Thank you
Hi,
I am looking to buy this ananke theme as soon as. I have a simple question since I faced the same issue to a different theme. On the portfolio, I saw on you demo that all the items are available under “Show All” option. Lets say I have 60 items on the portfolio. Can I open a specific category on the homepage or appear just 8 of them? When the users goes to different categories he can see only the items belongs to each one of the categories.
Hi,
Sorry, this theme doesn’t support your problem now. Need to custom this(with fee).
Thanks for interesting our theme.
How much does it cost for this modification?
Also is it any reason why the mp4 video is not playing on the iphone but it does work on android devices? thanks
Please mail for us to talk about this: contact@oceanthemes.net
Thanks.
I sent you an email. Please let me know
I’ll check and let you know, Thanks
Is Anake compatible with WP 5.0 Gutenberg ?
Sorry, we still not have check with WP 5.0 Gutenberg, so can’t sure with this, Thanks