6670 comments found.
“Best customer support ever. 
Fastest and most professional. Thanks.”
5 star rating from baksajozsef for Customer Support.
Bonjour ou puis je trouver le pluging 8theme Core 1.2.3?
Hello or can I find the plugin 8theme Core 1.2.3 please ?
Hello,
The latest version of the Core plugin you can download from this page – https://www.8theme.com/downloads/ http://prntscr.com/o87l2j https://xstore.helpscoutdocs.com/article/37-plugins-update
Regards
Hello, im not able to change login form ( i need to translete it in different alnguage) in the header i already change all of the php files but its still same. Can you plaese point me where to look. Thank you
Hello,
Don’t do any changes in parent theme files if you need to translate theme, you will lose changes after theme update! Use theme transaltion and follow documentation to translate theme https://xstore.helpscoutdocs.com/article/30-base-theme-translation
If you need any other help with this feel free to contact us on support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Regards
Hello,
I have the next pre sale questions:
Do you use a custom? Mega Menu. Filter produc Integration with menu responsive What contact form use? size guides? what popup plugin use? register or login with social media? badges with disccount porcentaje? search for name or sku product?
Do you have any documentation for integrations with other plugins?
other question: do you have header and footer builder?
Hello,
Thank you for your interest in our theme!
1) There is custom CSS area in Theme Options and you can use it to add any custom CSS code. We use some Custom CSS for a few theme versions.
2) You can create mega menu. Here you can read the docs and watch video tutorials on how to create it https://xstore.helpscoutdocs.com/article/27-mega-menu
3) “Filter product Integration with menu responsive” – I’m not sure what exactly do you need. Describe in details, please.
4) Contact form 7
5) Yes, sure. You can upload the size guide image all the products http://prntscr.com/o7vn4a or individually for the single product only.
6) Newsletter popup option is a built-in option (magnific popup)
7) FaceBook login/registration is available https://xstore.helpscoutdocs.com/article/87-facebook-login
8 ) Badges with discount percentage are available but for the simple products only https://xstore.8theme.com/demos/2/organic02/
9) Search by name and SKU is included http://prntscr.com/o7vqwd
10) What other plugins do you want to integrate?
11) There is no header builder but we have a few header types and additional options like cart, search, wishlist position, style options to change the header styles http://prntscr.com/o7vrqs
Theme comes with Static Block option and you can use it to compose footer, for example, https://youtu.be/hmsxW5KF9dg
Regards
He turned the page. Please, if anyone can pay attention.
Hello,
Your topic was not deleted, here it is – https://www.8theme.com/topic/urgent-please-error-translation/ Please check translation on your site now, and let us know, via the forum, if you need any further assistance.
Regards
Hello, the mage of my slider disappeared. How to reappear please
Hello,
Submit a topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and describe the problem in more details. Provide URL and temporary wp-admin access.
Regards
Why the template have this script??? <script type=”text/javascript” async=”” src=”https://www.google-analytics.com/analytics.js”></script>
I think that the new google analytics code is different and dont use this library…
Also what is the best way to add the google analytics code….maybe a function in the function.php child theme??
Something more…. every time I update the template my language are deleted, there is someway to add the languages to the child theme and not to the main theme???
Thanks for your help.
Hello,
1) Theme source files do not have that script. Download archive from ThemeForest and check. If you found that code in any file probably it was changed by somebody.
2) Use Insert Header and Footer plugin if you need to add GA code.
3) Place translation files to wp-content/languages/themes instead of wp-content/themes/xstore/languages/ Probably you did not read Read Me file in that folder or theme docs https://xstore.helpscoutdocs.com/article/30-base-theme-translation , we warned users of this situation and correct folder to place translation.
Regards
Thanks
Hello,
You’re welcome!
Regards
after updating to version 5.4 I got this notification on my website (This theme version requires the following plugin 8theme Core to be updated up to 1.2.3 version) while it doesn’t exit in downloads .. the only available version is 1.2.2
Hello,
Please download the latest version of the Core plugins now – https://www.8theme.com/downloads/
Regards
Hi…. the payment page doesnt work with the lats update…. how can I solve this?
Hello,
Contact us via form on this page – https://themeforest.net/user/8theme Describe the problem in more details and provide temporary wp-admin access, so we can take a closer look.
Regards
Thanks
Hello,
You’re welcome!
Regards
Hello Pre sales question 1) Is this theme compatible with WooCredits plugin? 2) Can i make an online shop like Stock Photos, where i can sell bundles and registered users will purchase the credits and then they can buy a service from their credit wallet?
Hello,
Thank you for your interest in our theme!
1) We did not test our theme with this plugin to guarantee 100% compatibility but don’t think that any problem appears. Anyway, if you face any compatibility issue with our theme just contact us and we either fix it or give you refund if the problem could not be solved.
2) There is no such option by default. You need to look for an additional WooCommerce compatible plugin to implement that.
Regards
Hi, im having issues with the mass add on the plugin with the theme. When i install the theme demo, plumber. Majority of the page is blank. but when i deactivate the plugin it shows raw codes on the home page body. I dont know if this is a theme bug or plugin bug or out of date. Please get back to me asap
Hello,
Please contact us via form on this page – https://themeforest.net/user/8theme Provide URL and temporary wp-admin access.
Regards
Hello I changed logo but it does not take into account on tablet and mobile. How can I do it?
Hello,
I don’t see problem on mobile and tablet on pages where logo changed. So, please, submit topic on support forum and provide screenshot of the problem for better understanding. Also, don’t forget to remove custom logo for the home page (Pages > edit Home page > scroll down to 8theme Options > Custom Logo > remove custom logo).
Regards
Sorry. My problem is that on the homepage there is the xstore logo while the other pages have taken into account the logo change. What is the problem please?
Hello,
Pages > edit Home page > scroll down to 8theme Options > Custom Logo > remove custom logo.
Regards
thank you
You are welcome!
Regards
“Great and fast theme with great and fast support! Totally recommended! :)”
5 star rating from webmakers2011 for Feature Availability.
Hi, how are you? I have two purchases of the theme. In which I updated it works slow, very slow and does not show the amount of products added when posing on the shopping cart. Is it possible that if I return to import the theme work faster? The images were optimized.
I thought about returning to pay the support to help me, because it is urgent, however I do not know if they could check on the site why it works so slowly and why it does not show the summary of my products added to the shopping cart.
Hello,
Please, submit topic on our support forum https://www.8theme.com/forums/ or contact us via contact form https://www.8theme.com/contact-us/ and provide link to your site, temporary Dashboard and FTP access. If you use CDN or server cache enable dev mode to prevent caching files and allow us to implement changes if it is necessary.
Regards
Pre-purchase question here – Can you use the centre fixed image layout with the Interior (BamBetl’a) demo please? also can the shop layout be changed with that particular demo? Thank you
Hello,
Thank you for your interest in our theme!
Yes, you’ll be able to choose most suitable for you single product layout in Theme Options http://prntscr.com/o3ce2f no matter what version you imported before.
Regards
Hi, I wanted to check if I can automatically update the wc bakery and Massive Addons for WPBakery Page Builder plugin (Two plugins included in xstore theme)? or what is the correct way to do it? Regards!
Hello,
Bundled plugin does not support autoupdates by pressing the default autoupdate button https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins you need individual license to be able to update plugins in this way.
You can either update plugins manually via FTP and use the plugin archives from the Downloads page. Or disable plugins, remove them, after that go to Appearance > Install Plugins > install plugins again and you’ll get the latest versions of the plugins.
Regards
Hi there, I want to use .svg images but it gives an error with uploading. Can .svg functionality be activated somewhere? Thanks
Hello,
WP does not allow to upload svg by default but you can install third-party plugin to get svg support, for example https://wordpress.org/plugins/svg-support/
Regards
Ok, thank you for your feedback. Regards
You are welcome!
Regards
