490 comments found.
Excellent work. In HTML did not develop?
Hi,
Thank you for kind words and taking interest in our theme.
We are focused on WordPress development where dynamic content and easy management is offered. It is why we are not creating static HTML files at all.
Support
Mikado Portfolio part of
Qode Interactive
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wordpress is giving me “The site is experiencing technical difficulties” when updating the theme. any clue on what the issue would be?
Hello,
You should get email where this error is explained further more. Please, check this article where this new feature in WordPress is also explained https://wpfixit.com/wordpress-error-the-site-is-experiencing-technical-difficulties/ If there are more details provided within email, let us know so we could provide you with instructions for further steps.
Best, Mikado
it seems to be the mikado core plugin that results in the error. i cant rollback. any other tips?
Hello,
Maybe the Core plugin wasn’t updated. So first thing you have to do is (using FTP) remove Core plugin and than you should be able to access your wp admin.
Since we did the major update of the theme, please follow the instructions for update in our documentation: https://roam.mikado-themes.com/documentation/#getting_started_updating_roam Also, when you’re updating theme you will have to perform these steps: Remove our Mikado plugins (Core, etc) and WPBakery, update the theme (like it’s explained in documentation) and then install those plugins again from the dashboard. This way your will get the latest version of the theme and plugins that are included.
Best, Mikado
sweet, that worked. thanks! any idea why the sidebar isnt showing up properly? im setting it to 1/4 right + default https://pasteboard.co/IkWtIp0.png
Hi,
Please, send us here your website link so we could check this closer.
Best regards, Mikado
sure thing. its https://flyrfd.com/ea also i also noticed a bunch of the margins/padding is missing once I finally got the theme updated. maybe something happened to the default css
update: updated WPBakery and that seemed to fix the margins. still no sidebar
Hi,
When I opened your page link in the browser I get 404 error https://www.screencast.com/t/TaOQsCwtm
Did you still have this page?
Best, Mikado
so sorry! should work now. i had it hidden
Hi,
I managed to opened the page now and when I inspect the page I can see that you have sidebar, look: https://www.screencast.com/t/b7SFI2SiePlease, add this custom css:
@media only screen and (min-width: 1400px){
.mkdf-grid-1300 .mkdf-container-inner .mkdf-row-grid-section {
width:100%;
}
}Best, Mikado
thanks! that helped.
You are welcome.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, your ROAM demo is not working.
Hello,
Thank you for noticing us. It was some problem with the server. Please check out again, it’s fixed.
Best regards, Mikado
Hello, I have uploaded the example theme several times. The Tour section does not show me anything within the label (information, tuor plan, lacation etc). What can it depend on?
Hello,
This is fixed in the new version of the theme (in 1.5.1 version) and when you’re updating theme, you will have to update Tour plugin also, because this is fixed there. If you still have issues with this, please submit the ticket on https://mikado.ticksy.com, provide Wordpress admin access, FTP admin access with explanation what is the issue you’re facing and our support team will help you with that.
Regards, Mikado
bad service, your theme does not work and do not support I want my money back
Hello,
We are really sorry to hear this. All themes which are available on Theme Forest are premium themes with a lot of options and features. Recently we had to push updates to all of our themes because of new coding standards required by WordPress and Theme Forest itself. We’ve let know our support agents to take a look at the issues you’re facing, and it seems that update requires some minor tweaks, so I went ahead and informed development team behind this theme, and they are already working on new update which will be live in a next couple of hours and you will receive email notification about new update. Again we are sorry because of this, but please wait for new update and install it later during this day or provide WordPress and FTP admin access in your ticket and our support will do this for you. Roam is great theme and when we resolve this I am certain that you are going to like it.
Kind Regards, Mikado
Hi there. After the latest theme updates I am experiencing a few issues with the Roam theme.
1. On tour item pages the tour plan, location, the gallery and review tabs are appearing blank and no information appears although it’s filled up in the editor. When clicking the Information tab again, that tab also displays blank although it shows all the information during the initial load.
https://routearmenia.com/tour-item/armenian-chapter-family-tour-in-armenia/How can this be fixed?
2. The navigation buttons at the bottom of the blog post displays the html code.
https://routearmenia.com/2019/01/18/silk-road-of-armenia-strange-drivers/I thought it may be because of some plugin, so I have disabled all the plugins I’ve installed myself and left only those that come with the theme active. But the issues are still present.
And this one’s been there from the moment I purchased the theme. Dates on blog page near the title of the blog posts are truncated sort of. But on the page of the blog entry the dates appear shortened (Jan, Jul, Aug). It there a way to fix this?
https://routearmenia.com/blog/ https://routearmenia.com/2019/01/16/silk-road-of-armenia-a-night-in-fioletovo/
Thanks in advance.
P.S. I can’t submit this through Ticksy because my support has expired, but the first two are issues I experienced after the last two update of the theme, and apparently I’m not the only one experiencing it (see a few comments above). So what shall I do?
Hi there,
We are sorry because of this. It is unfortunately related to our latest update. We have done a lot of updates recently in order to upgrade all our items in order to use latest coding standards required by the market. Developer is already working on new update which will be released shortly, so keep an eye on your inbox since you will receive email notification about new update, and after applying it issues should be resolved. In case that you encounter some problems afterwards please feel free to contact us over email.
Kind Regards, Mikado
Hello. Thank you. Installed the update, the issue with the navigation at the end of the single blog post is solved.
The issue with the navigation in single tour item page is still present.
I believe the tabs aren’t working because “http://” is being appended to the “href” value for the links in the tabs for some reason, so none of the tab content is being shown. Here is an example of a broken link: .
Please fix this.
Thanks.
Hello,
You’re welcome! You have to update Mikado Tour plugin also. This is fixed inside of the Tour plugin version 1.0.2 and you have old version of the plugin and that is why you still have issue. For any other questions, please contact us over support email and we will help you with the issues you’re facing.
Kind regards, Mikado
Ah great. Figured it out already. I updated the theme through wp dashboard, but the plugin did not update, so installed it manually. Thanks a lot.
Hello,
That’s great! You’re welcome.
Kind regards, Mikado
hi, We are working on your theme and it is a good theme but we are having error in tour adding section at the moment. we can add tours but it doesn’t display properly on front end. you can view the exact error page here http://www.lankaclassicholidays.com/tour-item/03-days-royal-tour-2/
only two tabs available on top of the page and also its not display content permanently. for example, if you click gallery tab and come back to information tab, the details of information tab will be hide. please advice us on this. prompt respond is highly appreciated
Hello,
Please, for any technical question like this one, open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access so our agent could assist you there.
best, Mikado
Hello Mikado-Themes Can someone please check this ticket for me: PUBLIC TICKET #1992011 Im on the clock. Sorry to bother you but I could really use your help.
Hello,
We assigned your ticket to our agent who is working on it and will reply to you asap.
Best, Mikado
Hello again. it’s been a week since I last heard from your support team. Can someone please look into my ticket and help me fix the issue. Thanks.
Hello,
Sorry for the delay, it’s caused because of the recent holidays. I informed our agent about this. They will apply on you ticket as soon as possible.
Best, Mikado
Hello, Im glad to have got the theme. Its really looking great on my site. However, I keep getting this error about “Gateway timeout” and “Error establishing a database connection.” What is the problem, and how can I fix it?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
I can’t update the theme ROAM. I get database problems when I try to copy the theme files via FTP according to the instructions in the documentation for updating. What can I do to update without these problems?
Yes, my support time has run out but you still have to be able to update the theme without having support?
Hello,
Yes, you are allowed to update theme regardless of the support period.
Can you please let us know which database problems are happening and how is it manifested? Thank you.
Mikado
hi, i have noticed an issue with the menu on some screens like the screen of microsoft surface. the menu is duplicated. is there any way to activate the mobile menu also on this screen size?
Hello,
Please, just send us here your website URL and we will help you to fix this.
Best, Mikado
www.visitpafos.org.cy
Hi,
Please add this CSS fix inside Appearance > Customize > Additional CSS
@media only screen and (min-width: 1024px) and (max-width: 1307px){
.mkdf-main-menu>ul>li>a {
padding: 0 8px !important;
font-size: 13px;
}
}and let us know how it went.
Mikado
thank you so much
You are welcome!
Hi, I’m interested in buying the theme but I noticed it’s too slow (tested with pingdom and gtmetrix, I did a test with other themes on your site and it seems like a problem with the Roam theme, can you tell me something more? Thanks
Hello,
Thank you for taking interest in our theme.
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Best, Mikado
Es compatible con elementor?
Hi,
Our theme came bundled with WPBakery page builder that is our main page builder. So, we didn’t test it with Elementor.
Mikado
Hi, as i can edit the text of emails Booking Tours system send to clients when book a tour? ” From: Message: We have received your reservation for Your booking will be complete upon payment. “
Hi,
Please, for any question like this one, open a ticket at https://mikado.ticksy.com/ and our agent will gladly investigate and assist you.
Best, Mikado
Hi, the Demo content dont import…please repair..the update have some problems
Hello,
Please, check this article for demo import https://mikado.ticksy.com/article/12620 and if you need any further help, just open a ticket there with wp-admin access and our agent will help you with import process.
Best, Mikado
Hi. I’m experiencing problems after the theme update. My website’s simply not loading, all I get is a blank screen.
Hello,
We are sorry to hear about bad experience you’ve had. Please, just note you need to update Roam Core plugin to latest version, too. Try to do this via FTP, and then you are able to update all of our other plugins - Updated Instagram plugin to 1.0.1 - Updated Twitter plugin to 1.0.1 - Updated Membership plugin to 1.0.2 - Updated Tours plugin to 1.0.1 Please, let us know how it goes.
Best regards, Mikado
Hi. Thanks. I did a full recovery of the website already. What are the guarantees I won’t run into the same problem again when updating the theme?
If you perform update on right way, there should be no problems. Just try via FTP and make sure you’ve updated Core plugin, too.
Mikado
What’s the Roam Core plugin and how do I update it? I don’t use FTP. Always updated the theme via WP dashboard and never encountered any problems. What’s wrong this time?
So, I downloaded the theme update zip from Themeforest, and uploaded the Core plugin only and now nothing works again and the website has crashed.
Hello,
Please, reach us here support@mikado-themes.com and include your purchase code with wp-admin access and our agent will assist you.
Mikado
Hello , will you be planning on giving us the option to change the slug for tour-item ? It really sucks I will have to re-do almost all theme files and loose theme updates
Hello,
At the moment it is not an option, but we will send your suggestion to our dev team on further observation. Thanks
Mikado
we change the address at mikado location selection customization. but the map does not change . How can we change the location map
Hello,
Please, reach our support team at https://mikado.ticksy.com/ for any question like this one. Just open a ticket and include your website URL With wp-admin access and our agent will gladly assist you there.
Best, Mikado
I Purchased roam theme and I selected my homepage is Main home, but I cannot understand how can I edit the demo which i will import… please revert.. TY
Hello,
Thank you for choosing our theme. Here is our Official Manual https://roam.mikado-themes.com/documentation/ that should be helpful for getting started. For any further assistance, our support team is on your service at https://mikado.ticksy.com/
Best, Mikado
How is that possible that among thousands of icons available in widgets area there is no single icon for Facebook Messenger?
Hello,
We have included 7 icon packs in Roam theme. So, if these icon packages don’t include Facebook messenger icon, we could suggest to add it as image. From here you could download it https://www.flaticon.com/free-icons/messenger
Best, Mikado
