491 comments found.
Hi Mikado, my support expire a few days back, but I was off the internet. I have a problem with the button below the map. When I click there, the linked articles don’t open. Can you help me? Web www.lowkostak.cz Thanks
Hi there,
I just tested this issue and I can see that everything work just fine, look: https://www.screencast.com/t/bwYh6851SGBest, Mikado
Thank you, but I thought the button below the map in the destination. “SEE ARTICLES”
Hi,
If you meant on this button https://www.screencast.com/t/oIcDThmj
In order to show related articles you need to create destination posts archive page with this template:
https://www.screencast.com/t/GwxkudktHBest, Mikado
Hi, i have Destination posts archive page whit this template. Don’t working. I was looking at the link button and it is” http://lowkostak.cz/japonsko-kansai-pruvodce/?destination-id=7288"
shouldn’t it be like this? ” https://lowkostak.cz/destination-posts-archive/?destination-id=748"
Yes, this link works. but how to change it at the button?
http://lowkostak.cz/destination-posts-archive/?destination-id=7288Hi,
Did you check whether that page selected to be default page for destination posts?
https://www.screencast.com/t/XvIvFhzMNq
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is it possible to create multiple maps? For example, a map with only destinations in Europe, and another map with only Africa?
Hi,
You can create multiple maps but you can show destination items by category, by tags and by ID: https://www.screencast.com/t/DCB4dQ0ACB6So you can create destination categories by continent etc Europe, Africa.. and then show them on the destination map. On this way you could distinct for example Europe and Africa and add both maps on a same page.
You can see on our demo map with all destinations: https://backpacktraveler.mikado-themes.com/elements/map-with-destinations/Best, Mikado
Hello, Im trying to edit the page or posts with WPBakery Visual Composer, After saving post or page it will show me below message and my hosting will go over use,
“Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.”
im using WordPress 5.2.2, which i check your theme is not optimize with new version wordpress
Please can you let me know what i need to fix to this issue not happen? i have disabled all plugins the only issue was with WPBakery , if i disable WPBakery i can edit page as normal but with WPBakery i get this issue and not able to save anything…
Please i need your support or cancel my license and return the payment, is took me 2days and this issue will not fix at all, i have created ticket in https://mikado.ticksy.com/ticket/2057427/ but still no answer or any single help, if you can not fix this issue so please return the theme payment… waiting for your asap reply
Hello,
Thanks for reaching us!
We have to take closer look at this. Support agent has been informed, your ticket will be answered ASAP. Please continue the conversation on the ticket.
Best, Mikado
I find out this theme has a issue with “Yoast SEO” plugin, when i disable “Yoast SEO” it will save perfect, but with “Yoast SEO” is not saving and will give same error message… how can we fix this issue? all my SEO is with “Yoast SEO”
waiting for your update
Hello,
Please, let know our support agents this so they can take a look and see what is the issue with “Yoast SEO”.
Best regards, Mikado
Dear,
I am having issues with my theme. How is possible that I see double avatar on the comments? You can take a look here: https://palmaentumano.com/2018/09/04/the-worlds-best-drinking-destinations/
Best regards Raúl
Hello,
Turn off Lazy image loading on Jetpack plugin. You can find in the following link how you can do it: https://jetpack.com/support/lazy-images/
Best regards, Mikado
Hello Sir, Trying to upload demo content but every time it stops at 90% and through XML it show gateway timeout.
Already change the sever setting according to this article https://mikado.ticksy.com/article/12620/ . But it can’t work.
Trying to raise a ticket on your website but it is also not opening. showing 503 service Unavailable.
Please response ASAP. my email ID is mackychauhan@gmail.com
Hello,
We are using third party platform for our support and it is currently down, but we already reported it and we accepting it should be resolved asap. Please, try again to visit ticksy soon. Thank you for understanding.
Mikado
Hello I would like to open a support ticket but don’t know what to select in the Mikado support page under product or category?
Hello,
Theme is on the list of supported items, please take a look -> https://www.screencast.com/t/tNVxhK7959O Themes are not sorted alphabetically, so you can’t search your theme that way. Themes are sorted by original release date.There’s no need to log in to forum, just hit “Submit a ticket” button and enter your purchase code.
Regards, Mikado
how do you install a particular template type..example is the antigua demo. also i have the menu repeating itself after i installed the default demo
Hello,
When you import our demo content you can choose which one you want in Setting > Reading. Menus can be removed with plugin Quick remove menu item. With every demo import comes a new set of menus, so probably you imported our demo data several times.
If you have any further questions, you can submit a ticket at https://mikado.ticksy.com/, provide there URL with admin access and our support agent will assist you.
Regards, Mikado
hello, try upload the demo content but the images and icons did not load… :c
Hello,
Make sure that you follow these steps for the successful demo import: https://mikado.ticksy.com/article/12620/ If you still have some issues with this, please submit the ticket on https://mikado.ticksy.com/, provide URL, admin access and description of the problem and our support agent will help you with that.
Regards, Mikado
Hello! I opened a ticket, please let me know how to solve this. On mobile I cannot see the timeline with the flags. On your demo works, on my website don’t. Just scroll the home page and see with a mobile device. Thank you.
Hello,
We located your ticket and passed over to our support agent. It will be answered as soon as possible.
Regards, MIkado
-Hello, please check the ticket again, because the problem is NOT solved after the step by step update. Thank you.
Hello,
We informed our agent who is working on it and will reply back to you asap. Thanks
Mikado
Hello sir, do you have a discount coupon? I am interested in your theme, but I don’t have enough money to buy it. If you have a discount coupon, let me know via email bmolamola@gmail.com. Thank you
Hello,
Thank you for showing interest in our theme. Unfortunately, we as authors can not create any discount coupons at the moment since payment goes through Envato.
Regards, Mikado
How can I switch instagram account to another? There is only button with Re-connect label.
Hello,
You will have to re-connect to the other Instagram account. If you have issues with that, please submit the ticket at https://mikado.ticksy.com/, provide all necessary details and our support agent will help you and explain you how you can do it.
Regards, Mikado
Hello, I tried to upload a xml file, but appear the follow error: Gateway Timeout
The gateway did not receive a timely response from the upstream server or application.
Hello,
We need to take a closer look at this. Please submit the ticket at https://mikado.ticksy.com/ and provide there URL, Wordpress admin access with the description of the issue you’re having and our support agents will assist you.
Regards, Mikado
Hi! How can I make the logo in the header bigger? Changing “Logo height” function field in backpacktraveler options didn’t get any results. Thanks.
Hello,
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100×100, the actual dimensions on desktop will be 50×50. We can suggest you to upload bigger logo. If you still have some issues with this, please submit the ticket at https://mikado.ticksy.com/, provide URL, admin access and our support agent will assist you.
Regards, Mikado
hi, I bought your them six month ago. I want to update WPBakery plugin. But I didn’t do. So Please can you send me this plugin new version. Because I bought this plugin within this them.And I have the right to use this plugin. Because you are selling this add-on with the promise of selling with premium extensions.So I know; my support for this item has expired. But this is against my right to use. So please help me. thank you.
Hello,
In the new update of the theme WPBakery page builder will be included, which will be soon. You can take a look at plugins’ change log, so it’s basically like the previous version and nothing in particular wasn’t changed. If you have need to install latest version before theme update, you can request it trough support mail: support@mikado-themes.com
Kind regards, Mikado
Hello Mikado-Themes,
I have 2 presale questions:
1) How “customizable” is the destinations single page? Is it possible for example to have different anchors, in stead of “things to see”, “Typical costs”, “Budget Tips”...?
2) My site would not be about different countries, but about different sights in the USA, so with states instead of countries, but the main categories will be cities, national parks, national monuments… Will this pose problems for the structure?
Best regards!
Marie
Hello,
Thank for writing in and showing interest in Backpack traveler.
1. These are all additional sidebar items and you can customize it how you want and set the anchors for it how you desire. Here is the example how one sidebar item is made and connected to some part of the page https://www.screencast.com/t/wnLlV9YT43St 2. You can set whatever you want as your destination item. We presented on our demo countries in particular but you can set cities or parks if you want to.
Kind regards, Mikado
Hi, this is a pre-purchase question: if i don’t want to use Wp Bakery and Visual Composer, will the template work normally still?
Hello,
We built our demo site using WPBakery elements and if you remove WPBakery, you won’t be able to create the content for your site like it’s presented on our demo. Every page is built with WPBakery elements. You can use some other page builder, but as explained above, you won’t have access to our custom elements which works only with WPBakery plugin.
Kind regards, Mikado
Hi! I’m contacting you over here because again theme support is incredibly low and this theme is really hard to customize!
Basically I want to know how do I change the number of related articles that appear just under the map in a Destination page? and that these number be related to the number of articles about that destination in specific?
My web developer says there is a bug in the theme and that there should be something called “Destinations Category” in the destination setting selection.
Can you please answer this? I had this theme for a month and still not up :/
Support ticket: #2020841
Hello,
We have located your ticket on our support forum. One of our support agents will answer your ticket ASAP. Please continue the conversation on the ticket.
Kind regards, Mikado
how can I make my own destination map which includes parts of amsterdam. so instead the whole country image such as peru, I only want to show a part of amsterdam.. how can I create this layout?
Hello,
For any doubts about how you can make some layout, please submit the ticket on https://mikado.ticksy.com/ and provide there detailed explanation what you want to achieve, URL, admin access, some screenshot and our support agent will help you with this.
Regards, Mikado
Hi! Quick question – is it possible to make a grid layout a little bit wider? I don’t want a full-width layout, but the grid is quite too narrow for me. And second question – where can I find those cute drawings/category icons? I have build my website from scratch (didn’t import the demo), and I would love to incorporate them into my blog – could you help me?
Hello,
Thanks for writing in.
1. You can set up grid size on BackpackTraveler options > General: Initial Width of Content. 2. You can purchase them on Shutterstock. Just write the ticket on https://mikado.ticksy.com/ and support agent will provide you links for them. If you still have some doubt, please refer to our support team and they will be able to help you.
Regards, Mikado
Thank you!
You’re welcome! Best regards, Mikado
Hi there, I can’t instal the demo at all. I have tried all the suggestions and my site looks so bad now 
I have opened a ticket, no reply yet. #2010277
Thanks so much!
Hello,
We noted our support agents about your ticket and they will get to you and help you with your issue ASAP.
Kind regards, Mikado
