1458 comments found.
Hi,
How do I change the “View Video” button border + text black color (before mouse hover)?
Thanks
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.p-video a { background: #222; border-color: #222 !important; color: #fff; }
and change #222 with your color
Kind regards
Hi,
I have some issues with variations colors and sizes to relevant product image display – it’s not always showing the correct product image related to the color, but when switching sizes back and forth of the same color – the product image updates correctly.
All product images are set correctly to their relevant variation color & sizes, I can’t find what is causing this, any ideas please? This is very frustrating…
No demo to show as it is not live yet.
Thanks
Hi,
Please follow our document at http://janstudio.net/claue/document/#create-attributes and http://janstudio.net/claue/document/#create-product-color-swatches if issue still there please send us screenshot of your config for product.
Kind regards
Hi, still the same behaviour, I think it’s a bug. when attributes in default drop down list mode – all working ok.
What else you need to know?
Hi,
Please go to WooCommerce > Status and tell us version of PHP and MySQL version http://prntscr.com/o8bww0. It better if you send us the screenshot of setting or staging site.
Thanks
PHP version: 5.6.30 MySQL version: 5.6.41-84.1
Hi,
Please contact to your hosting supporter and ask for upgrade PHP to 7.1.
Kind regards
ok thanks, will update and recheck.
Updated, reset and recreated item again, the issue persists – not affected by PHP version…
Maybe it has something to do with the latest theme update regarding on mouse hover?
Hi, the latest update regarding to mouse hover just CSS update not affect to function.
I check on our demo and on my test site, it still work well. Could you upload to live and send us login credentials. We need more check before give you solution.
Thanks
Sent you via email.
Just so you know with the 4th product layout it’s working fine, weird….
Thanks
hi,can i change sidebar mini cart icon link to “mywebsite.com/cart” page? i don’t want to use ajax mini cart ,thanks
Hi,
Please add code at https://pastebin.com/s8XcXSx4 to claue-child > functions.php
and below code to style.css
.jas-icon-mini-cart .count {
width: 20px;
height: 20px;
font-size: 12px;
line-height: 22px;
left: 14px;
top: 0;
}
Kind regards
Hi. I love your template. Congratulations.
One question. On the store page, in the menu with the categories that appear below the main menu, how can I remove the category “without category”?
Greetings.
Hi,
Thank you for choose our theme.
1. Please go to Dashboard > Products > Categories > hover on a category and set it as default http://prntscr.com/o7cszv after that you can delete “uncategoried ” category
Kind regards
Thanks!
Just one more thing. How can I make that on the store page, those categories appear in the order they are created in the Woocommerce and not in alphabetical order?
Hi,
Please go to Appearance > Cútomize > WooCommerce > Product catalog > Sort by and change it as you want.
Kind regards
I do not see that option. I mean the menu that you will see in the image:
https://uploadpie.com/SFNkaNSorry i miss understood, please go to Appearance > Widgets > WooCommerce Menu Sidebar > Product Categories > Sort by “Category Order” http://prntscr.com/o7hw0j
Kind regards
Yes now! Thank you!!!
Hi JanStudio,
I need to set the wholesale price for a product as follows:
- Product numbers from 1 to 5 cost 500 VND- Product numbers from 6 to 20 cost VND 400- Product numbers from 21 to 99 cost 350 VNDBoth types of products are simple and variants
Please guide me.
Hi,
Please check this plugin https://codecanyon.net/item/woocommerce-dynamic-pricing-discounts/7119279?s_rank=42
Kind regards
Hi,
Woocommerce not set up?
Can you give me some other solutions to fix the above problem?
Hi, default function of WooCommerce doesn’t support this features. If you want you have to buy plugin to support advance function.
Please check some plugin at https://woocommercedynamicpricing.com/blog/best-woocommerce-dynamic-pricing-extensions
Kind regards
Hello, What happend with the Claue shopify theme ? i can’t download it ! ?
Hi,
I’m sorry the Claue shopify have been remove.
Kind regards
It will not be back?
why ? its a good theme.
Hi,
It removed by Envato team.
Kind regards
Hi,
1. Mouse on hover of selected attribute is not displayed – please fix.
2. Where can I see all supported classes options for text & headings?
Thanks
Hi,
1. Could you take a screenshot describe about issue.
2. We doesn’t have a page where show all classes define for text and heading. Let us know which you want to change. We will give you suggest code.
Kind regards
Just check any product with attributes, for example:
http://janstudio.net/claue/demo/product/cuffed-beanie/The selected color doesn’t display the color tool tip on mouse hover, only on the none selected colors…
Yes, the selected attribute it now doesn’t show tooltip when mouse over, you can show when mouse over by add below code to Claue > Theme Option > General Layout > Custom CSS
.swatch__list--item.is-selected {
pointer-events: inherit !important;
}
Kind regards
Thanks, but would be fixed on next update?
Hi, this only you request so we give you custom code it not fix.
Kind regards
Don’t you think this should be the correct behaviour?
If we remove the code to fix add you want, when user select color they still click again current color to color to un-select. It now on our demo, user need to select other color to un-select current.
Kind regards
Sorry didn’t understand what you mean… the user just needs to see the color on mouse hover on all colors, including the selected one – that’s it.
The click option is fine as it is right now and should remain the same.
Hi,
Please check this video https://www.loom.com/share/a087bbbf325142fa9770d5440492384f
The when i remove code like fix for you. User can clickable to selected color to un-select it
Kind regards
No, this in not correct behaviour. Should remain as is now, just to show the color on hover for the selected attribute as well – That’s it.
Hi,
Just use below code to make hover show tooltip
.swatch__list--item.is-selected {
pointer-events: inherit !important;
}
Kind regards
if it acts as stated it’s not a solution…
I’m sorry it doesn’t any solution to avoid user click again selected attribute without the code “pointer-events”
I believe this should be marked as a bug.
Hi Claue Theme, Your WP Bakery Builder Woocommerce settings will not work. I have tried deleting and re-installing it. I think it may be a problem on your end. Please help.
Hi,
Please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problem.
Kind regards
Hi,
Any possibility to add more clean homepage designs similar to this for example: http://demo2.themelexus.com/zoli/home-2/Yes, out theme can make home like the link you sent just add more space between element, it only this element http://prntscr.com/o57azg our theme doesn’t support.
Kind regards
Hi,
I just installed and imported the sample data but all images are blank, how do I see exactly with all images and where can I choose the homepage layout design as in one of the demos?
Hi,
Thank you for purchase our theme.
Please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/, our support team will give you solution.
Kind regards
HI, how can I disable the link and the tick option in bundle product: here is my url: http://braletteren.com/san-pham/bundle-1/ I want to disable the link and tick option here: http://prntscr.com/o46f9t please help
In short, I want customers to buy the bundle and can not buy individual products
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.list-select .info-item input {display: none;}
Kind regards
the link here still working: http://prntscr.com/o48hry
the link here still working: http://prntscr.com/o48hry
the link here still working: http://prntscr.com/o48hry
Please add more code
.list-image .item .image a { pointer-events: none;}
Kind regards
Hi, I have a problem, this function is enable: http://prntscr.com/orpgk6 But when I click add to cart button it not show the popup and refresh the page: http://prntscr.com/orph45
here my page: https://bomsister.vn/san-pham/boya-ren-cai-truoc/
how can I fix and show the popup again, please support me
Hi Louis,
Please go to WooCommerce > Setting > Products > add to cart behavior > and check in 2 last fields.
Kind regards
It’s already check in: http://prntscr.com/orpz1x
Hi,
The issue related to plugin widget.manychat.com/1922689137962477.js” async=”async”
Please check your code related to this plugin, it cause conflict js.
Kind regaeds
Hi, Thank you, it fixed. I have another question: how can I change the defaut product show up in this part when I click add to cart: http://prntscr.com/orwrev
Hi, please add up-sell products for each product.
Kind regards
thank you, but How can I add the same upsell for all product in bulk.
i’m sorry, WooCommerce doesn’t support this.
Kind regards
if I not set upsell product, it will show the defaut, so how can I change the defaut product show up there?
Hi,
I’m sorry it doesn’t have other way to control which product to show on this section without up-sell product.
Kind regards
Hi @JanStudio, I am using your theme, but on product single page I am experiencing a weird issue. You can see issue here: https://www.loom.com/share/0e13bff677244d1bab9d28f3b04e2523 Here is the page: https://studiofran.com/product/le-petit-cuff/
Please provide solution ASAP. Thanks
Hi doin,
Thank you for choose our theme.
I check your site on 3 browser Chrome, Firefox, Safari and clickable to every elements after scroll down without any issue https://www.loom.com/share/65c92af0923c4b1ba803e4ef076ac76f
Please try clear cache of your browser and try again.
Kind regards
Hello, Thanks for your quick reply – it happens only on product pages with a single photo. Check this one https://studiofran.com/product/squared/ it’s only on safari/ chrome not firefox.
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
table#alg-product-input-fields-table {margin: 0;}
.wc-single-3 .summary {padding-top: 0;}
Kind regards
Hi,
I’m sorry because the issue repeat. This issue because the content’s length bigger than product image http://prntscr.com/o4tx7s Could you try upload one more images for product.
Kind regards
hi! i was checking the theme its nice but remove item ” x” button missing in mini cart , when it slides from right….is it normal…then how a customer will remove item from cart.
Hi,
Thank you for interested in our theme. User can remove item in mini-cart by hover on the product image.
Kind regards
Hi,
I’d like to know if i can have the following features as per your Magento theme:
Shop by brands Instagram shop Home jewelry layout
Kindly let me know on the above.
Best, Huzan
Hi Huzan,
Thank you for interested in our theme.
1. Yes, our theme support filter shop by brand http://prntscr.com/o3s2ly and Instagram Shop http://janstudio.net/claue/demo/home-instagram-shop/
2. Our theme already support option to change layout like Home Jewellery like on Magento version, just change some setting and change photos.
Kind regards
Hola, mi tienda online la quiero en español. esta plantilla viene en español?
Yes, our theme support multilingual. You can use our theme with any language.
Kind regards
Hi! I have a question I am planning to use a different kind of sizes for my products. I wanted to know If I can customize the sizes or they come by default.
Hi Jaeblasan,
Thank you for interested in our theme.
You can customize sizes to another as you want.
Kind regards
Hi JanStudio,
Product details page has 2 columns:
- The left column contains the product content
- The right column contains:
– Products you may like (5 products), http://prntscr.com/o2gxoo
– Related products (5 products), http://prntscr.com/o2gy6x
==> The 5 related products in the right column do not match the product shown. How do I change it?
Hi,
By default the related products get product from same category, same tag. Please use this plugin https://wordpress.org/plugins/woo-custom-related-products/ to choose product.
Kind regards
Hola, en esta platilla se puede poner como método de pago, mercadopago?
El pago de los 60 dolares es anual o de por vida? quisiera comprar este tema, pero deseo mas información.
Hi Katialucero,
Thank you for interested in our theme.
1. Yes, the Mercadopago payment gateway already support by WooCommerce https://me.wordpress.org/plugins/woocommerce-mercadopago/
2. $60 is one time payment and use life time not every year.
Kind regards
The pagination is not working on product category page. Please check – https://thecraftables.com/product-category/stationery/
Hi,
I check your site it still work well but slow. Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail width > change to 270 to help your site load faster.
Btw, your support expired. Please renew your support at https://themeforest.net/item/claue-clean-minimal-woocommerce-theme/18929281 that will help us continue develop and improve our theme.
Thank and regards
Hi JanStudio, is your theme working with multi vendor?
Hi,
Yes, our theme work with multi vendors. You have install plugin for this (Dokan, WC MarketPlace, WC Vendors).
Kind regards
Do you have an example for reference?
you can check sample at https://www.consciouscrafties.com/
Kind regards
Hi JanStudio,
“Loco tranlate” translating this word incorrectly, how do I fix it? (http://prntscr.com/nz3x4h)
Hi,
Please go to loco > plugin > woocommerce > your language > edit > search “select options” and change as you want.
Kind regards
Hi,
I tried it before sending you a question, the content remains unchanged. So what to do now? (http://prntscr.com/nz4egl)
And I need to change the phrase “Quick Shop” but there is no phrase when searching (http://prntscr.com/nz4fhw)
Hi,
1. Please click on sync before translate.
2. Please go to Loco > Theme > Claue > Tiếng Việt and search “Quick Shop”
Kind regards
Thank JanStudio,
All have been displayed.
The reason is not synchronized
You’re welcome. Have a nice weekend!
Hi JanStudio,
By default the number of products displayed on the slide is at least 2 and the maximum is 6 (http://prntscr.com/nzr35d).
I want the min is 5 and max is 10. What should I do?
Hi,
Please edit line 683 and 684 in claue > core > admin > config > framework.config.php and change “min => 5, max=>10”
And make sure backup this file for next update.
Kind regards
Hi JanStudio,
I edited the framework.config.php file according to your requirements (http://prntscr.com/o06w5j, http://prntscr.com/o06y1e)
and change the product number displayed on the product details page to 7 (http://prntscr.com/o06zac)
and setting the product number in product settings is also 6 (http://prntscr.com/o07084)
But the results displayed on the product details page are still 5 products, not 6 products (http://prntscr.com/o070z2, https://daicat.vn/san-pham/may-bay-dieu-khien-tu-xa-ky601s/)
Hi,
I just checked it, the results are very good. I think it might be due to the browser cache.
Thanks very much.
