679 comments found.
Can you add Stripe payment gateway to this theme? I used my another account bought this theme, but has no Stripe Payment gateway. Thank you
Hi,
OK, so you can send me an private message via the account that you bought our theme and send us the admin login plus one FTP account. We will help you to check your site.
P/S: to use the Stripe Payment gateway, you can setup an extra plugin…
Getting following error on Demo contents
Fatal error: Uncaught Error: Call to undefined method Kuteshop_Welcome::demos() in /home/mysite/public_html/wp-content/plugins/kuteshop-toolkit/includes/classes/dashboard.php:242 Stack trace: #0 /home/mysite/public_html/wp-includes/class-wp-hook.php(286): Kuteshop_Welcome->welcome(’’) #1 /home/mysite/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(’’, Array) #2 /home/mysite/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /home/mysite/public_html/wp-admin/admin.php(253): do_action(‘toplevel_page_k…’) #4 {main} thrown in /home/mysite/public_html/wp-content/plugins/kuteshop-toolkit/includes/classes/dashboard.php on line 242
Strange! pls submit a ticket. Thanks
Hi,
You need to check the backend. If there is any messages that warning that: you need to update plugins or the theme,... pls click on to update them.
We have updated many times. And the theme supports 2 version 1.x and 3.x
In the new version 3.x, we have re-done the source code and improve a lot of things… If you use the older version of theme, you should update on the latest version.
For more detailed help, pls submit a ticket on our support system. We do not support here. Thank you!
I have just updated the theme, pls try again. Thanks!
Thanks for the update, i will try now.
I downloaded latest theme but still error is there when i go to “Install Demo” .. it gives me error when i click on Install Demo contents. see screenshot: https://prnt.sc/o8kjh2
Hi,
You used the old toolkit. Pls update it to the latest version. Thanks
How it could be old? I downloaded files from ThemeForest just today and I have the same error?
Other buyers do not meet the issue like yours. Pls submit a ticket and send us the admin login plus one FTP account. Our coders will double check the issue on your site. Thanks
Hi, when i upload some plugin i got UTF error
and this is woocommerce error because of theme.
Can you fix this error please
Warning: htmlspecialchars(): charset `UTF-8;’ not supported, assuming utf-8 in /home/kazimalic/public_html/store/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 431
thanks
always i will get this error? Why you do not fix this erros completly
Warning: html_entity_decode(): charset `UTF-8;’ not supported, assuming utf-8 in /home/xxxxxxx/public_html/store/wp-includes/general-template.php on line 3936
Hi,
Which version of PHP are you using for your hosting? You should use version PHP from 5.6 – 7.0
I do not meet the issues like that when checking with our themes.
Could you submit a ticket and send us the admin login plus one FTP account? our supporters team will support directly for you.
Thanks for your patience!
i am using
PHP 7.2 (ea-php72)
1 month ago same problem i got and you fixed it. Today upgraded my theme and some of plugins and i got this error again
OK, pls submit a ticket. And ask our supporters the reason,... and how to fix it. So you can solve it in the future if you meet the same issue. I will talk with my team too. Thanks
Thansk for your help. i have sent ticket
https://support.kutethemes.net/topic/show-topic/64394OK, I have told my supporters team
hi, still waiting
What is happening?
Hi,
What did you mean pls?
Hi, i got this error in my admin panel
Warning: htmlentities(): charset `UTF-8;’ not supported, assuming utf-8 in /home/xxxxxxx/public_html/store/wp-content/plugins/kuteshop-toolkit/plugin-update-checker/includes/Puc/v4p4/Plugin/UpdateChecker.php on line 46
Warning: htmlentities(): charset `UTF-8;’ not supported, assuming utf-8 in /home/xxxxxxx/public_html/store/wp-content/plugins/kuteshop-toolkit/plugin-update-checker/includes/Puc/v4p4/Plugin/UpdateChecker.php on line 47
Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/xxxxxxx/public_html/store/wp-content/plugins/kuteshop-toolkit/plugin-update-checker/includes/Puc/v4p4/Plugin/UpdateChecker.php:46) in /home/xxxxxxx/public_html/store/wp-content/themes/kuteshop/framework/framework.php on line 47
Warning: Cannot modify header information – headers already sent by (output started at /home/xxxxxxx/public_html/store/wp-content/plugins/kuteshop-toolkit/plugin-update-checker/includes/Puc/v4p4/Plugin/UpdateChecker.php:46) in /home/xxxxxxx/public_html/store/wp-admin/includes/misc.php on line 1196
How can i solve this errors?
Thanks in advance
I am using Turkish leanguage
When Deactivate Kuteshop Toolkit everything looking ok but your theme fail. The problem seems in Kuteshop Toolkit.
Hi,
It’s strange!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
I have just discussed with my coder. Could you try to use a lower PHP versions such as PHP 5.6 or 7.0? With the lastest version of PHP, maybe it does not support some functions,... We will check and update for the theme soon. Thanks
My php version is PHP 7.2 (ea-php72)
tryed 5.6 is same
Pls send me an email to kutethemes@gmail.com and say your username there. Thanks
i have sent you now
Thanks for perfect and speed support.
Hi, we can not install the theme, when importing data, it writes an error: Fatal error: Uncaught Error: Call to undefined method Kuteshop_Welcome::demos() in /wp-content/plugins/kuteshop-toolkit/includes/classes/dashboard.php:242 . What is the problem? We can not write in those support you can not read our code.
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
I have just told with my coders team: You should update the plugins and theme before importing. To do this, you can browse and find the theme and plugins,... in the backend to see: if there is any update, the system will show notifies… Thanks
Hi, i am trying to import demo data but unsuccessful. How can i import in easy way?
thanks
6 hours and i can not install demo :/ iam waiting your support forward.
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hi, i have sent ticket. Thanks in advance
Hi,
Our supporters are checking tickets and will reply to you very soon! Thanks
Thanks for your effort
You are welcome!
Why don’t you guys update your technical documentation/guide video for every updates. It’s really hectic to follow old ones. Also I have created a support ticket, please look onto that
Hi,
Let me think and consider about your suggestion. You can check the documentation here: https://help.kutethemes.net/
Thanks
P/s: if you customize the theme, pls use the child-theme. So you can update the theme easily. Pls do not customize directly on the main theme. Thanks
I bought KuteShop – Multipurpose WooCommerce Theme (RTL Supported) and after istallation I can not install the demo data
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
hi, can you please help for mobile phone theme? I do not want to use it for phone! Please help me
Hi,
What would you like to customize? pls send me an email to kutethemes@gmail.com. Thanks
I sent emails two times!!! Your answer is not useful! Please let me know, how i can close phone mobile theme for this theme! I do not want to use it for phone, i want to use only for pc theme when i use my phone, i do not want to see mobile theme!!!
Hi,
Normally, we do not support for customizing the theme. About your customizing request, I forwarded your email to our supporters team. They will contact to you soon. You could not do following my suggestions,... you need to provide the needed information: admin login, ftp account,... so our team can help you.
Thanks!
please update your Change-log. Currently you are still lagging on Version: 3.3.0 – 22/04/2019
OK sure! many thanks for your commnet!
I am sorry but I have opened a ticket since yesterday that I bought the them and since no one reply… it looks the site is running by one man only and silence… as I told in my previous post, it is frustrating to buy a them and wait to see why the demo content that you show before we buy is not instaling… is it not easy to put in your doc how to import it or provide a link to download it.. in 21st century and cloud system which lets u have a couple thousands of GIGA in cloud it is a easy job.. As I notice here there are lots of users complaining about this and also about your support…it looks like you buy a new car and after five minutes you return it back to the garage and you are in front of Closed doors….it is first time I see such a things between all themes I bought from ENVATO…I hope this can help you to think in your business plan and be more honest with your customers
is it normal since two days I bought this them and opened a ticket and no one replied to my support ticket since 48H!!! I am sorry but ignoring your customers I will ask ENVATO to refund….. In your support page you mention that all support tickets are replied within 24H but I think your team is not professionel and not even one word from your team and neither here….
Still nobody answers here and since 48H nobody in support area… looks like they are dead….
Hi,
I am so sorry for delay but you posted the ticket on the Sunday and the May Day. We were in the days off. I guess that you were too.
So we could not reply to you faster as regular…
Our supporter replied to you. Please check and follow the ticket and then communicate with our supporter.
Thank you for your patience!
Hi,
Our supporters helped you to solve the issue. Please check the ticket and follow it. If you need some other help, pls reply to our supporters. Thanks
Hi,
I just Bought your Kuteshop them and installed. But following your documentation 1- in “Kuteshop > Dashboard >” there is no ” Import Data tab” 2- Second option I tried with “Importing WordPress” and I get this message: “Gateway Timeout The gateway did not receive a timely response from the upstream server or application. Additionally, a 504 Gateway Timeout error was encountered while trying to use an ErrorDocument to handle the request.”
I just opened a ticket by your support team I hope they will quickly reply. It is strange that lots of your users have the same problem and you did not solve it, even in your support area there is no information about it and you have a FAQ area which is empty and I don’t see why it is there.. and I am wondering why for such elementary task users should open a Ticket.. Maybe you should think about it and simplify the task of your users. It is a bit frustrating to start with a support ticket just 5 minutes after install of a new them. Thank you for your attention. BELDOX
Hi,
Our supporters are checking tickets and will reply to you very soon.
P/S: pls do not submit too many new posts. Just reply under one post. We will reply to you. Thanks!
Hi,do your demo hosting server works well ? I’m going to buy your theme now.
when click install demo from ovic plugins,it pmompts ‘HAVE IMPORTED ’ when everything completed.But no demo data can see in shop.Will you give a hand?Thanks
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
I have submit a ticket at 01:32 Apr 29,but no reply.Will you give a hand?
Do you hide or delete my ticket from https://support.kutethemes.net/? I have aslo sent this ticket to envato several days before.So please do not do such things.Why don’t you accept the refund requirement.It’s a good choice for you and me.
Hi,
I have just checked the ticket. My supporter notified that: the issue was solved. So please follow the ticket and if you need some more help, pls reply to them.
Thanks for your patience!
why there is no record about the ticket in your solved area?and I don’t think you have solved. after days ,you gave no reply about the process and now told me everything solved.I have no patience,just givemoney back.
You can discuss directly with our supporter via skype
I don’t trust your supporting service now,only refund.If you don’t give refund,just say that to me.I have spent more than 10 days installing your theme.I don’t want to continue it anymore.
Your hosting has issues too. They tried to help you to setup the theme to your site. If you want to refund. I will remove the theme from your site first
you can login and remove it .
OK!
I want you remove all of your comments from my item too.
ok
Why I could not login with your site to remove the theme?
I don’t know,after your guy installed something on my hosting,I can not login either.You can ask him about the new password.or I can reset the server,nothing will exists.
Your server has issues…
Please remove the main comment on my item
I will reset server first,then you you can login and check.After that,refund first then I apply for removing comments.are we make a deal?
You can reset your server then submit a refund request. As soon as all of your comments are removed. I will confirm to refund. Do not worry
No ! refund is due to product or service.It’s not about comments.I agreed to remove comments because morality and justice.You can’t connect the refund with my comments.These are different things!
The theme was setup-ed on your site. Your hosting is issues if you are not OK, I refuse to refund
And stop spamming on my item
then everyone will see how you provide your service,and the envato will also see how you provide your service.If you do not refund,I still have the rights to get help from your team and you still need to reply.That’s the rule from envato.
days ago,I asked for refund.If you do this thing,there is not so many comments here.
by the way,you tell customer “100% Satisfaction Guaranteed — 15 Day Return Policy” on your website.Wish you can really do this.
Hello I can not look at the “cart” in mobile version (go to a product - I can not buy it because it’s hidden)
Hi,
We will double check and reply to you very soon. Thanks for your comment
Hi,
You can check it here: http://prntscr.com/njbmsr
You can select an other style for the product page on mobile devices
please can you help me do that? Can you send me a picture? Thank you.
Hi,
Please check this: http://prntscr.com/nmnno1
I use a plugin that in other subjects matters the images in description of normal product but in its subject it does not matter the images help `please.
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hello Goodnight, I already sent you a ticket in support please help me as soon as possible.
Hello Goodnight, I already sent you a ticket in support please help me as soon as possible.
hi. chenge log have 404 error
Hi,
We have moved the hosting. OK, let me upload it. Thanks for your comment
i paid through my envato account $70. please help!
Hi,
Your license was expired. You can renew it and then submit a ticket on our support system. We will support for you.
P/s: pls do not submit too many new posts. Just reply under one post, we will reply to you. Thanks
I just paid $70 2day ago for support and installation.
can I get a refund of the $70, then pay for license to get support.
Hi,
Where did you pay pls? We have not gotten it yet. You can see your support’s status here: https://drive.google.com/file/d/1DCpOhmtElokYkKWEJpWXT71LNiKdWDFL/view?usp=drivesdk
It means: your support was expired and has not been re-newed yet.
You need to renew then we can support for you. Thanks!
Hi,
Please do not submit the secret information here. You can send me an email to tf.kutethemes@gmail.com. We will support for you. Thanks
P/S: in the email, pls send us the admin login of your site plus one FTP account. Thanks
please help, I cannot install this item, am having issues. Can the author help! Installation issues. Just paid another $70 2 day ago for support. the developer said it is theme developer issues that he cannot install my theme. Author Please help!!!!!!!
HI
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hi,
Please do not submit the secret information here. You can send me an email to tf.kutethemes@gmail.com. We will support for you. Thanks
Hi, I cannot see live preview of this theme. Please check.
Hi,
We are moving the hosting. It will be back very soon. Thanks!
Hi, I am done with this theme. This is not a theme, that I was looking for to use. So, please refund. I will not use this theme anymore.
Why not are you making a video to show how to upload demo content? I think demo upload process is very hard! telling this because I am not an un-experienced website developer, I have vast experience to develop various woocommerce site using others theme. All themes I have already used the demo content upload process was very easy just by one click but your theme is so much harder than those. I already tried numerous times to upload demo content but it’s never been complete for once and i asked support to you but again and again, you asked all bullshit thing from me and finally got no result! you guys need to understand people have busy time so they can’t wait for you a long time. after this comment, if you guys do not help me then I will give a 1 star review for customer support!!
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.net/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
