23241 comments found.
support for translation?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily translate the Theme in any of your required language just by translating the Theme Language Files, After purchasing the Theme, you have to contact us via our support system then we will provide you your requested language translation files of the Theme.
OR if you want to use the Theme in multi-language then you have to use any of the below-listed plugins as per your requirements.
Compatible with WPML plugin
Compatible with Polylang plugin
Compatible with qTranslate X plugin
Thanks.
All cache plugins have been deactivated. When scrolling through the catalog section, either with “Load More” or “Infinite Scroll”, the additional blocks load, but they don’t load the images.
Hi,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you.
Thanks.
Hi, Is possible to have category shop page with Product Gallery carousel, same to (https://themeforest.net/search/psd), they have image on Carousel-Arrow-Right and left. Or how much could it cost?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can set the Image Carousel on Shop/Category Pages easily as per your requirements using Blocks Custom Post Type already built in the Theme, Below is the given links of our Pre-Built Demos Shop Pages, Please check:
1. https://www.portotheme.com/wordpress/porto/shop1/shop/
2. https://www.portotheme.com/wordpress/porto/shop3/shop/
3. https://www.portotheme.com/wordpress/porto/shop6/shop/
4. https://www.portotheme.com/wordpress/porto/shop10/shop/
5. https://www.portotheme.com/wordpress/porto/shop20/shop/And you can check our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Thank you, but, some pages are introduced the mode slider or carousel inside image product shop page. Not over products list view. my intention is to buy this theme, because I like, but I need if this feature is possible add. some example: https://prntscr.com/oaktbe
Hi,
You can make this kind of slider using Image Gallery WP Bakery element, but remember that it will only show the single image at a single time when you will scroll it.
Thanks.
Hello, how do I remove the big white space at the top of this page? https://www.thenagain.ie/lyrics/
Thank you.
Hi,
Your site is showing as password protected: https://screenshot.net/yxw7whl
so please remove it first and then let me know I’ll check it for you and also please share the screenshot of the space you want to remove as well.
Thanks.
Please check now, lyrics page. Screenshot here: https://imgur.com/a/tVHFGr3
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site page after removing the browser cache.
.page.page-id-750 .header-wrapper {
display: none !important;
}
.page-id-750 .page-content .vc_empty_space {
display: none !important;
}
.page-id-750 .page-content .porto-separator.tall {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for this, how would I ensure the header/top bar with the logo appears on this page. At present in blends in?
And please forgive my lack of current support. I’ve personally bought this theme about 8 times and will continue to do so when needed. Appreciate your help none the less! 
Hi,
The Logo is appearing on your site, but it is not showing because of the white color it has, Please see these screenshots: https://screenshot.net/yd2y5ur
& https://screenshot.net/ypdyrfe
Thanks.
I know this, how do I show a dark logo on this page? On other themes I can have different logos showing on different pages.
Or, have the dark header show on this page?
Hi,
Sorry to say that but this is not possible to set different Logo’s on different pages using Theme Options, you have to make it possible using Theme options.
You can set the header as dark on the particular page by using Page Options as showing in this screenshot: https://screenshot.net/jg7m6cp
OR by using the below given CSS, You have to paste the CSS to Appearance >> Theme Options >> Skin >> Custom CSS.
.page-id-750 #header .header-main {
background-color: #000 !important;
}
Thanks.
Hello and thank you. I’m not seeing this section anywhere in the pages part. Even when I click on edit page these bits aren’t showing.
Hi,
Then Please make sure that you are using the very latest version of the Theme and Theme required/recommended plugins as well, If not then please update it and check your site after removing the browser cache, Hope your issue will solve and if not then please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hello the great team
you resolve my problem in 5 min
i just wanna to tell you : THANK YOUUUUUUUUUUUUUUUU
best regards
Thank-you kindly, @tarik8844! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
I’m working on my new client’s project. It’s already have latest version of Porto installed.
issues I’m facing now: 1. after adding a product to cart and reloading the page it asks for form re-submission and repeating the’ add to cart’ process.
2. I need to use product variation with images, tried ‘WooCommerce Additional Variation Images’ and ‘WooThumbs’ plugin. Only ‘WooThumbs’ gave me some hope. it showing variation images and gallery. But when we scrolling down with the cursor on a image(zoomed position) its overlapping the header. like this: https://imgur.com/vpHz5LS
If anyone have other suggestions for product variation please let me know.
Hi,
Please contact via our support system with your or your client product purchased Envato account so we will check and help you in solving your issues.
Thanks.
Thanks for the reply.
is there anyway I can transfer the license to my envato account?
Hi,
Please contact Envato for that they will guide you proper about it.
Thanks.
i am having issues with my all inner pages https://www.dentalpoint.com.au home page is working fine but when i come to any inner page it shows page like this https://ibb.co/s1dhddw i disabled all the plugins and activate one by one and found out that this happens when i enable “Porto Theme – Functionality” this plugin.
please tell me the solution
Hi,
Just checked your site and finds it is working perfectly fine at my end, Please see this screenshot: https://screenshot.net/ylm1duz
It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
@imre81 kompatibilis, de a support botrany.
Can you please write your issue in English.
Hello,
Is the Porto template compatible with the new woo 3.6.5?
Hi,
Yes, Porto WordPress 4.11.6 is fully compatible with the latest version of WooCommerce 3.6.5 as well .
Thanks.
Hello! I have sent a message to support on the last week but I have no received any answer. Repeat. I just purchased this the for my customer. I need to start the work this theme. I can’t build the website on my customers domain. I need to use my own subdomain for the work. If I use the purchase code after the work how can I migrate the new site to my customer’s domain? It will be work with the original purchase code? Please answer me. If you ignore the answer, refund me. I never use the purchase code. I have no received answer my last mail. This is not a good support. I have to start the work. Thank you.
Hi,
Really sorry for the inconvenience, but I think you have some misunderstanding, I have just confirmed from the Technical Support Team and then replied with this screenshot: https://screenshot.net/0p6q5i5
So this means that we have not received your single ticket via our support system and that may be because you have not properly filled all the required fields while creating the support ticket.
And regarding your issue, Yes, you can transfer/migrate the site from Test to Live site and also migrate the purchase code from Test to Live site as well, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391
Hope this helps.
Thanks.
I have sent my first mail directly to you via evanto mail system. I have asked from evanto this receipt if it is was logged. Thank you for ’ you said yes i can’. How? The link what you sent me redirect me: https://prnt.sc/o9uro3
I won’t register. I have a simple question. What and how can I do this? Maybe there are other users who want to know it. They will be find the answer here if you be able to write it here.Thanks.
Hi,
Please always write your small Queries here in Comment Section or if you have any major or multiple Queries then please write us via our support system.
And Regarding issue: Yes, you have to Login into support system for reading the FAQ’s but I am writing the particular FAQ for you here:
Transfer/Re-Use License from Test to Live site
Please follow the steps given below you will not find an issue.
Please Install the theme on Test site and activate it by going into Porto >> Setup Wizard >> Activate, and Install the Demo and Configure it as per your requirements.
Now before migrating or using the theme on Live site you have to deactivate the License from the test site by going into Porto >> Setup Wizard >> Activate and you will find the Deactivate button just click on it, it will deactivate the license from the test site.
Then finally go to the Live site and Install the theme on Live site and Activate the theme on Live site with the same purchase code by following the same steps.
You will not find a single issue and if yes then contact us we will reset the purchase code for you.
Hope this is all clear now.
And if you are unable to create or Login into your support account then please share your product purchase code with us via our email: newsmartwave@gmail.com so that we will set up your account for future issues.
Thanks.
Hmmm. It is clear. Thank you.You could give this answer for my first mail. Just copy and paste. Thank you so much. My opinion is you are the seller I am the buyer. I can send message to you via evanto market system. I think you should have answer that… Finally maybe you want to that I buy in the future. Maybe I’m wrong. I don’t know…
Thank you for your answer. I’m just waiting for it more than a week.
Many thanks ‘my god’.
Hi,
I am really sorry for the inconvenience, but as I told you, Please write your queries here in future, it will help you and us to give an answer of the query asap.
Thanks.
I understand it. But do not tell me it. Just tell it evanto. Why can I send private message to you via evanto? It is not my problem. Please tell your problem to evanto. I have sent a message. You see that in your mailbox. That’s all. Really many thanks finally I got an answer.
Hi,
OK, we will contact Envato for that.
Thanks.
Nice. I have sent a message them, I am waiting for your answer. Have you ever seen my first message what I sent via evanto system? Do you see that mailbox what is under your user registration?
Hi,
Please do not use wrong sentences, We love all of our Customers and we tried to help all of our Customers always, whether the Customer is from any continent, we treat all of the Customers same, You main issue was solved and I provided you the complete solution for that, and it is the Forum provided by Envato to communicate on the particular item or the support system and we always try to help our Customers via this forum and our support forum asap, but some of the emails have been missed because of the server or etc. and if you have any issue remaining then please generate a ticket via our support system here: http://portotheme.com/support
Thanks.
Ok. I had an other question in that comment what you reported. Did you ever seen in your mailbox my message what I have sent via evanto system? Yes or No? It is enough.
No, We do not, It was missed by chance.
Hi i install the porto shop 3 theme, i tryed add Porto Woocommerce price filter in Product Left Sidebar, but don´to show me the plugin, What i gotta do to fixed?
Thank´s
Hi,
Just checked your site now and finds it is showing and working perfectly fine at my end, Please see this screenshot: https://screenshot.net/mm40zc0
It must be the cache issue at your end nothing else.
Thanks.
thank´s, ok but i wanna see the filter in a product interface, not only in the shop, what i gotta do?
https://www.dropbox.com/s/ykuefj0rbakc4sw/error_web.jpg?dl=0I put in a Woo Prdocut Sidebar and Product Left Sidebar Widget an don’t show the filter
Thank’s
Hi,
Filters works with multiple products not with the single product, So that is why it is only working/showing on the Shop/Category Pages, not on the single product page and this is coming from Yith WooCommerce Ajax Filter plugin and it is the default functionality of the plugin, In order to change it you have to Customize the Plugin and Theme core files.
Thanks.
ok thank´s understood
Sound’s Good!..
I want to but this theme. Afer that, can you send vc templates for demos (only home pages) or just text for vc elements?
Hi,
First of all thanks for showing your interest in Porto WordPress.
You can simply copy and page from any Demo on your main site by following the steps listed below:
Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from Test site to Live site and set it as Home Page by selecting it from WP-Dashboard >> Setting >> Reading, or like same way you can copy any page from test site to live site and It will work for you, But the main issue is you can only use the single license of the Theme on a single Domain/Site and this is Envato policy you may wish to confirm from them as well, Now how to transfer the License from Test to Live site and vice versa please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Please note that you can only able to read this article after purchasing the Theme.
This is the only possible way or simply we can also help you and provides you the requested pages WP Bakery elements short-codes as well.
Thanks.
So you can send ’’vc_row[vc_gmaps link=”#’’ code like that, right?
and for ’’portfolio’’ https://www.portotheme.com/wordpress/porto/classic-original/portfolios/grid-4-columns/ is there option to load all when page loads, without oad more button, or scrolling down?
Hi,
Yeah, we will send you the requested shortcodes as above given manner.
You can turn it set as “Infinite Scroll” or “Ajax Load” as per your requirements.
Thanks.
You can turn it set as “Infinite Scroll” or “Ajax Load” as per your requirements.
- So its possible all to be loaded at the same time?
Hi,
Yes, you can please go to WP-Dashboard >> Setting >> Reading and set “Blog pages show at most” and “Syndication feeds show the most recent” as “99” and save changes and check your site after removing the browser cache.
Thanks.
How do I get the product “featured image 2, 3,” etc. to display on the product page?
NOTE: I do have the “dynamic feature image” plugin installed. I just cannot figure out how to display those on product page, even though I have “feature image 2, 3, 4” set. Thanks!
Hi,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you.
Thanks.
My problem isnot resolved!!!!!!!!!!!!! I am not happy with the support ;(
Hi,
Really sorry for the inconvenience, but this is not true at all, You were facing the issue and we requested you to provide us the Login details of your site because your site was on Maintenance Mode, then you provided us the Login details and we checked your site and it worked fine for 1st issue and we solve the second issue and provide you the video of your site as well and then you asked us to check the site on Firefox as well, so we tested your site on Firefox as well and it works fine and we provided you the screenshots as well as showing in this screenshot of your ticket: https://screenshot.net/84djkiv
So this just the cache issue at your end nothing else, Please read this article how to remove the cache: https://smartwave.freshdesk.com/support/solutions/articles/5000612747
Hope you will not finds the issue or check your site on any other computer and please do not blame the support as we provide you the best support.
Thanks.
Hi I am not agree with you isnot possible work like this, I do a change and empty cache, I did a lot of websites with wordpress theme and neve happen this to me, you dont give to me a real solution to me, I dont have the plugin “Fast Velocity Minify”, so please give a real solution. Thank you
Hi,
We have already provided you the screenshots of your site by checking it on Firefox Browser as well, and it is working fine at my end, If you want we will also provide you the video of your site as well from our side, This is just the cache issue at your end nothing else, Please check your site on any Other Computer or on a fresh new Browser I am sure you will not find the issue.
Thanks.
Hi, how to fix the problem with Font Awesome ?
Squares and rectangles appear instead of icons 
Thanks, Dušan
Hi,
Please Install and Activate this plugin: https://wordpress.org/plugins/font-awesome/
and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you very much …
Most Welcome!..
Hi,
Currently date appears all pages of my site in google search results. Please let me know how to remove date stamp from products and all other pages like Home, Shop, About us …etc? Is there a option to remove dates from your theme?
Thank you
Hi,
Sorry to say that but it takes the WP default date, and there is no Option in the Theme for disable it, You have to use any plugin like Yoast SEO: https://kb.yoast.com/kb/date-appears-search-results/
This tutorial might help you: https://www.youtube.com/watch?v=NQ4ygSA4aP0
Please read this article as well: https://www.shoutmeloud.com/how-to-remove-date-from-google-search-results.html
Thanks.
I am very interested in buying the theme for wordpress, but my question is as follows. The demo importer installs the example as is or does not install any content. I expect a quick response. Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can Import any Demo after Installing the Theme as per your requirements, as showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Thanks.
The products per page option is ignored in the Theme Options. It is only applied when changed in the Customize > WooCommerce > Product Catalog
Nevermind… it actually ignores both. I can’t seem to be able to change the amount of columns on my product page.
Hi,
This seems to be the cache issue at your end nothing else, Please once check after deactivating all the third party plugins, including cache plugins as well and then check your site after removing the server, site and browser cache, and for removing the server cache as showing in this screenshot: https://screenshot.net/v1n2nul
please contact your hosting provide and ask your hosting provider to first flush/remove all sorts of server cache and then deactivate it until you are in the development process and then you have to go to wp-content and remove the cache folder from there if it has and then you have to remove the site and browser cache and then check your site hope you will not find an issue if yes then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
sir i want to change my live website ( woocommerce website ) old theme and install proto theme.is it possible without data lossing update my theme.i want to buy another copy of porto theme.
Hi,
If your old site is made up of Porto WordPress Theme, then you will not lose any data and if your Old site is made using any other WordPress Theme, then you will not lose the Pages, Posts, Products from your site but the styling will create an issue because both of the Themes has different coding standards. So I suggest you to please take the complete backup of your site, and then clone your site on a test server and Install the Porto WordPress Theme on a clone site and then check will it work for you properly or not. If yes then you can again easily Install the Theme on your main site.
Thanks.
For some reason the Customize options for the header are ignored. I select a template header, but once I make any changes y reverts to another format.
Hi,
Please make sure that you have selected the Header as Header Type if you want to use the Pre-Built Header on your site or if you want to use the Header Builder header on your site then you have to select the Header Builder from Appearance >> Theme Options >> Header >> Header Type as per your requirements as showing in this screenshot: https://screenshot.net/z1ejeux
then it will work for you.
Thanks.
