6670 comments found.
Hello, Can we put a landscape video in the product pages? Thank you
Hello,
Thank you for your interest in our theme.
Yes, you can use the video proportion you need and also use either self-hosted video our YouTube/Vimeo http://prntscr.com/ocoljb
Regards
Does this work with ecwid???
Hello,
XStore is WordPress WooCommerce theme. It works with WooCommerce. You can use LitExtension services to migrate from Ecwid to WordPress. All 8theme’s customers get 20% discount for all services at LitExtension and 100% Free Installation Service for WooCoomerce. Let me know if you are interested.
Regards
Hi, in pizza version, where i can translate “order” word? ////////// ok i have this 
sorry
Hello,
Are you talking about button on the home page http://prntscr.com/oc5mwp ? Edit the Revolution slider and button layer http://prntscr.com/oc5m40 If you are talking about Our menu page http://prntscr.com/oc5nuz then edit page and Grid Products element http://prntscr.com/oc5njf
Regards
Hello,
I have installed the xstore theme but now unable to install the demo base content. Kindly help me soon.
Hello,
Make sure you have checked all the server requirements before the installation - https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
Then contact us via form on this page – https://themeforest.net/user/8theme , describe the problem in more details, provide URL and temporary wp-admin access.
Regards
Hi, I’m interested in your theme that supports Dokan. I believe communication from support is very important. So, I would like to know: - Where are you guys located? - What is your turnaround for support questions? - What is the turnaround when I open a ticket and for you to start to execute?
Thanks
Hello,
Thanks for your interest in our theme.
Our head office based in UK, also have data centers in other countries. Reply time on the support forum can vary from time to time and be up to 24 hours, depends on the number of requests. Read more – https://xstore.helpscoutdocs.com/article/25-support
Regards
Hello
I am trying to update from v4.22 to v.5.4 following your guide on youtube but with no success. Only the header is loaded and the rest is white screen. Are there anywhere older versions of the theme that I can download so that I build the update each version at the time?
Thank you for your time.
Regards
Hello Team XStore,
I failed when importing demo organic 01 for the website: http://shop.beegarden.com.vn/, orgarnic demo of xstore: https://xstore.8theme.com/demos/2/organic01/
Help me,
Hello,
This demo version uses custom fonts http://prntscr.com/obbrg1 and looks like them was not imported, submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and we will help you.
All pages of this version you can import via XStore > Import demos > Import of the additional pages > http://prntscr.com/obbrxu
We provide import of products examples with placeholders, so you need to upload own products and images. Please read WC documentation – https://docs.woocommerce.com/document/managing-products/
This article will help you to sort out with settings of images – https://xstore.helpscoutdocs.com/article/89-product-images
Use the support forum if you have any other questions, our team will gladly assist you.
Regards
I have purchased your theme, but when i have installed on my domain, website load time is too much slow. you may check my domain www.eshoppingbug.com
Hello,
General site speed depends on many factors, not just on theme because our theme is fully optimized. I can give you just the main tips but every site is individual. Below you’ll find the main of them:
1) Plugins. When you have multiple plugins installed and activated on your site, it may slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use.
2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/ Also, WP Rocket is a very good plugin, but it’s paid.
3) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”. There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times: – tinypng.com – Compressor.io – Kraken.io – Ewww Image Optimizer – Smush Image Compression and Optimization plugin
4) Server/Hosting. Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
Also, you can find information about our Speed Optimization options here – https://xstore.helpscoutdocs.com/article/39-main-theme-options
In case you need professional help with site optimization you may contact wpkraken team because unfortunately, that is outside the scope of our support.
Regards
Hi! My site is asking for the XStore theme update. I wonder if I can lose the settings already made if I make this update. Is there are any operating problems or conflicts in the new version that still need to be resolved? I use version 5.1.6.1 that is working perfectly. Is this update recomended in this case? Thanks a lot!
Hello,
You won’t lose any settings if you update theme from 5.1.6 to 5.4 version but don’t forget to update XStore Core plugin to version 1.2.3, of course if you did not do any changes directly in template files. Update is recommended if you use WC plugin version 3.6 and higher.
Regards
Hi,
On the shop layout without sidebar, where do the filters appear? https://xstore.8theme.com/product-category/women/?preset=without_sidebar Is there a setting for horizontal filters at the top of the category page?Thanks
Hello,
Yes, you can use special area to place filters http://prntscr.com/oa4kj5 It can be closed by default https://xstore.8theme.com/demos/wedding/product-category/woman/ or opened https://xstore.8theme.com/demos/furniture/shop/ And you can control this from Theme Options http://prntscr.com/oa4lrg
Regards
Thank you for the quick reply. I like this theme even more now
Hello,
You’re welcome!
Feel free to ask if you have any other questions.
Regards
Hello! You can update Woocommerce version 3.6.4. to 3.6.5 I wait attentively Toni
Hello,
Theme don’t have any problems with WC 3.6.5, so if you want to update it on your site you can do this. We don’t need any theme update for this.
Regards
Hi,
Thanks for this theme, I have question is all demo has RTL version?
Hello,
Thank you for interest in our theme!
RTL styles are applied once you enable RTL language in Settings > General, no matter what demo you imported.
Regards
“I just wanted to say thanks for the support, thanks for the support, great support and great theme, thank you”
5 star rating from webaprod for Customer Support.
Hello, please where to change the paging mode of product presentation? Is it in the Xtore Theme settings?
Hello, please where to change the paging mode of product presentation? Is it in the Xtore Theme settings? Mine just appears like the pagination:
1-2…59
I need this:
1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 – 10 ….. 59
Hello,
There is no such option, by default.
Regards
Hi, product description missing, I think it after upgrading to WooCommerce the product description is not visible in the browser any more! Any help?
Hello,
Do you use the latest version of XStore theme and Core plugin?
Contact us via form on this page https://themeforest.net/user/8theme , provide URL and temporary wp-admin access, so we can take a closer look at your problem.
Regards
As the authors of the Xstore theme which plugin you recommend for Enhanced Ecommerce Google. I wonder if:
- WooCommerce Google Analytics Integration
- Google Analytics Dashboard Plugin for WordPress by Analytify Pro
- Google Analytics Dashboard Plugin for WordPress by MonsterInsights Pro
- Enhanced Ecommerce Google Analytics Plugin for WooCommerce
Shop: Products with many variants. Other solutions?
Hello,
We did not test these plugins with our theme. So, we don’t 100% guarantee compatibility, but don’t think that any compatibility issue will occur. Which plugin is better you need to decide by yourself studying the options and functionality, ask plugin developers for more information.
Regards
Ok, and have you tested any plugin from Enhanced Ecommerce Google?
Nope, unfortunately. But if you face any compatibility issues feel free to contact us and we’ll do our best to fix them.
Regards
Hello,
after the last update the catalogue mode, the button icon for view item on the product archives/shop page has disappeared.
See image : https://imgur.com/55fKGeD
Could you please advice?
Thank you
Hello,
Submit topic on the support forum https://www.8theme.com/forums/ and provide temporary Dashboard and FTP access to your site. Our support experts will help you.
Regards
Hello, good evening, I wanted to ask you a question related to the translation. Using the LOCO translate plugin I could translate several words of the check out, but I have a phrase that I can not find “Enter your Promotional Code” which is a button that allows indroducing the discount code. Do you know how it can be solved? Thank you
Hello,
I would recommend you to synchronize translations.
Make sure you placed translation files of the theme into the /wp-content/languages/themes/ folder with correct names (language name and xstore theme suffix, e.g xstore-de_DE.po, xstore-de_DE.mo). Then click on Button Sync (Loco Translate plugin – http://prntscr.com/glemdq), it allows you to synchronize translation files with pot file, and you will be able to translate untranslated strings.
Regards
Solved! Thank you
Good evening, I am writing to you because I am having a problem with the mobile menu, the menu does not adjust the width to the content and only shows a part of the items included in the shopping cart. how can I solved that ? Regards
Hello,
Submit topic on the support forum https://www.8theme.com/forums/ and provide temporary Dashboard and FTP access to your site. Our support experts will help you.
Regards
I thought that the problem of displaying the mobile menu that does not fit the content, and it shows cut … could be related to the configuration of the theme…
If I can not solve it on my own, I will have to renew the license for support because I expired some time ago. 
Hello,
Could you provide link to your site at least and screenshot of the problem here for better understanding?
Regards
