13529 comments found.
how to setup the curriculum tab only show to enrolled user ?
Hi userti,
I can help you set it up. Just send me a request to edusupport@thimpress.com with subject “userti – Eduma Support”.
Presale Question please: Is it possible to have courses with units/items listed but each unit/item inside the course is sold and given access to separately without buying the whole course i.e. Can I sell by lesson beside selling the whole course? For example, if I have a course that have 3 videos and 2 quizzes. Is it possible to just sell one of the videos or one quizzes with their respective prices without selling the whole course. If possible, will I need a special customization for this?
Hi intersemiloore,
We will need to discuss more about this. Please send me a request to edusupport@thimpress.com with subject “intersemiloore – Eduma Support”.
Ok. Email Sent
Hi intersemiloore,
Our team is checking your case 
I am still waiting for your reply.
It would be great if you help me out with a small issue. The issue is i’m unable to add more fields in my wordpress website installed with EDUMA theme by Thimpress. Can you help me out to find the place where the registration form is present so that i can add more fields for the registration ?
Hi Joy263,
Please send us a request to edusupport@thimpress.com with subject “Joy263 – Eduma Support” We will discuss more about it.
Hello! I can not change the background image of the store Header. I went to Appearance / Customize / WooCommerce / Category but nothing happens.
Sorry. I’ve found it. It looks like > Customize > Blog > Archive Page
Hi userti,
Glad to hear
Hi sharing option is not working please respond to my queries , we are not getting any reply till now
Hi testtube,
Sorry for the late response. Our team is on the summer vacation that’s why there is a delay in support. We will try to get back to you asap.
there is past 9 days i not get any reply of any query and not get any solution of my problem , Please clarify after how much days you want to give reply , we purchase theme but after purchase theme we not get any support ,
Our all work is suffer at this time due to not get suppport, Theme is good and also functionality but without support we are unable to implement it
Hi iteshubtech,
So so sorry for the inconvenience. I am trying to assist you as quick as I can.
1. Instructor option i am not getting there , and how instructor register and manage courses.
=> To enable Instructor Registration, please go to menu LearnPress / Settings / Pages.
2. How to make commision for instructor.
=> Please check LearnPress / Settings / Commissions then you can manage all those commission setting for your instructors.
3. How to subscribe in multiple courses.
=> The only solution right now is using Memberships Integration addon (with Paid Memberships Pro system).
4. Gradebook option
=> Please go to menu LearnPress / Courses and you can View Each Gradebook (included all course progress of students).
5. Certificate option
=> Please go to menu LearnPress / Certificates then you can create certificates. Now in each course, in the Certificate Settings, you can assign a certificate for the course. When users finish the course, they will be able to get the certificate (view, download…).
6. How can we setup social login please …while click on buy course , same login
=> I see you set it up. But don’t know why all request to your site will be redirected to the default wp-login. Do you use any plugins for that action?
I not install any other plugin , I oonly install plugin that is with theme , SO please give solution for that , Courses archives option , Other thing Social Share option , Please give solution
Now new issue come , every time login option is there to view website , Please solve this sir, Our all work stoppped now
Please sir reply fast , That is my client project , and i feel sorry to them always
while i share facebook then eror come Your message couldn’t be sent because it includes content that other people on Facebook have reported as abusive. same error while i install new
Hi iteshubtech,
Our team has just finished the vacation. We are checking your case now.
hi Please check facebook share option it always show error Your message couldn’t be sent because it includes content that other people on Facebook have reported as abusive. second one you theme does not supprt export option in tools , It always show error message , I install you theme agagin
I arise a ticket bfore more than one week but i not get any reply , Toady one more i when i wnat to open course page then it always ask for login how to disable that
whenever i want to open course archive page the it is always redirect to wp-login page and ask for login , due to this for open all courses page user need to login every time , How we disable it , and please i create ticket and also send you mail but till now i not get reply , please do this asap
Hi testtube,
Sorry for the late response. Our team is on the summer vacation that’s why there is a delay in support. We will try to get back to you asap.
Hello, i want to Document setup system Education WordPress Theme | Education WP
Hi marcomcmcgroup,
Sorry I didn’t get your point clearly. The theme is design for Learning Management System. Can you clarify?
i can not create curriculum in course.
Hi marcomcmcgroup,
So sorry for my late response. Our team has just finished a summer vacation. Can you send me a request to edusupport@thimpress.com with subject “marcomcmcgroup – Eduma Support”? I will need to check your site more carefully.
Hello, i figure it out that this theme has the Frontend Editor Add-on included as I can read on the website: https://thimpress.com/edit-your-course-from-frontend-with-learnpress-frontend-editor-add-on/#comment-87766 Checking in I cant find it anywhere. Where can I downloaded?
Best regards,
Hi Captcha2014,
The plugins bundle in the theme not include Frontend Editor Addon and Assignment Addon. You will need to purchase it separately. Users already purchased the theme will get a 35% off coupon code. Please send me a request to edusupport@thimpress.com with subject “Captcha2014 – Eduma Support”
Hi
Thanks for the answer. Before buying the Add on, I have a question.
With the frontend editor Add on, the teachers or instructors, can enter to Add, edit, delete Events? I see they can do it with courses, but i Will need it that they can Edit events.
Do you have a demo of the Add on? Or where can I see how it Will be show to the instructors.
Hi Captcha2014,
Right now the editor just for courses, not events.
About the demo, please send me a request to edusupport@thimpress.com with subject “Captcha2014 – Eduma Support”, I will show you one
Hi,
I already sent you 2 email about the demo. Please help me, because I need to decide if buying or not the plugin. But I need to see the demo first.
Best regards,
Hi Captcha2014,
Our team is gonna check your case.
Why are not you replying to my message when I sent 2 days ago? edusupport@thimpress.com with subject “lapkom7 – Eduma Support”. The problem when I wrote to you was not repaired on October 25 this topic https://thimpress.com/forums/topic/the-themes-css-styles-have-stopped-loading/ by saving the settings in the theme, the styles stop working on the page where I save these settings VIDEO https://www.screencast.com/t/zi0qzHAehW
Hi lapkom7,
I am pretty sure that’s due to a conflict with another plugin on your site. Our team is checking it. Sorry for the inconvenience.
Please renew support soon. It’s expired.
Hi team, My students can’t download their certificates. I really need your help on that. Can you please help me? Best regards
Hi lydiasta,
Something might outdated. Let me check your site more carefully. Just send me a request to edusupport@thimpress.com with subject “lydiasta – Eduma Support”?
I am sending you right now. Thank you!
Hi, how can I add Arial font, I dont see in General/Typography
Hi TSG_Vietnam,
I have just seen your email. We will discuss more
Hello, sill not received response from you
Hi TSG_Vietnam,
So sorry for the late response. Our team is on the summer vacation so we will try to get back to your case asap.
Hi, when your team avaiable ?
Hi TSG_Vietnam,
We are back now and will check your case shortly. Sorry for the inconvenience.
When I go to Appearance / Customize. It is always say “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.” how to fix that?
Hi redteasoul,
Look like there is a conflict. Let me check it out. Just send me a request to edusupport@thimpress.com with subject “redteasoul – Eduma Support”.
I email to you my problems but I not get any reply till now please reply
Hi iteshubtech,
Our team is checking your case now. Sorry for the delay in weekend.
Hi lapkom7,
Let me check your site more carefully
Just send me a request to edusupport@thimpress.com with subject “lapkom7 – Eduma Support”.
Your support time is expired, please renew 
I know it’s over, but it’s a mistake that should not happen, wp events also shows incorrect data on the page user-account, this is also a mistake on the side of the system that should not have space: look this video https://www.screencast.com/t/rjrmmYJC
Good night, I realized the installation in my site, however, the layout is unconfigured, already tried to install in other servers but the problem persists. How to solve? This is the site where I installed: www.catiamonari.com
Hi tadeujt,
Let’s email me to edusupport@thimpress.com with subject “tadeujt – Eduma Support”. I will need you to provide the theme purchase code too
Any other questions I have, can I enroll students in courses directly through the panel?
I mean … Manually enroll a student in a course directly through the wordpress panel?
Hi clasi20,
Yes, please go to menu LearnPress / Orders / Add New then select the course(s), the user(s) and set the status to completed. Try and let me know
This is a pre-purchase question I was about to buy your theme but I can’t see your full online documentation on mobile.
Can I see your full docs online on mobile to see if this meet my requirements?
As I don’t have the access to the laptop for the time being.
Hi thejkthemes,
The theme is 100% responsive. We are continuing improving it , to bring the best UX on mobile devices. Just check our demo here http://educationwp.thimpress.com/
Hello,
I’m interested with your theme. If i use Demo Unversity 3 (https://educationwp.thimpress.com/demo-university-3/), Can i use header like Demo Version 3 (https://educationwp.thimpress.com/demo-3/?utm_source=tf-eduma&utm_medium=demo3) ?
Many Thanks.
Hi besyahrizal,
Of course yes
Hi I raise a ticket and mail to you before 3 days but i not get any response , and i want to also know that how can we show option at user dashboard with all courses details like owned and purchased option is there for every user
Hi I already mailed but I not get any reply till now after spend days
Hi iteshubtech,
Our team is checking your case again ;(
Hello, six months ago I bought a theme. Then the categories in WP Events Manager did not work – you were supposed to correct it. In the panel I can assign an event to the category but how to display it on the site?
Hi lapkom7,
Let me check your site more carefully
Just send me a request to edusupport@thimpress.com with subject “lapkom7 – Eduma Support”.
Your support time is expired, please renew
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