1458 comments found.
Hi,
After updating the theme, still can’t update WPBakery Page Builder plugin, still gives the error message:
“An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder.”
Hi,
Please click to Update Required or go to Appearance > Install plugins to update.
Kind regards
Hi JanStudio.
The width of the “SEO Detail” column is too small to display content (http://prntscr.com/oioisj). Do you have any way to help me solve the problem?
Thanks
Hi,
Please contact to plugin author, we can’t control this.
Kind regards
Hi JanStudio,
I want to restrict customers from copying images from my website. Do you have any way to help me solve the above problem?
Hi,
I downloaded the plugin and installed it then activated (http://prntscr.com/oio988), but the right mouse button is still in normal use (http://prntscr.com/oioatn) and the image is still saved to the hard drive.
I do not know what other configuration is required?
Sorry i give you wrong plugin, please try this https://wordpress.org/plugins/wp-content-copy-protector/
Kind regards
Hi,
How can you bundle discount items with personalized design?
Doesn’t seem possible, you need to personalize the design first and then add to cart the item + same for the other item.
Is there any solution for this?
Thanks
Hi,
Could you take screenshot describe more about issue. We still not clear your issue.
Kind regards
There is nothing to show really, the problem is that the bundle plugin is considering the bundle as a different “product” by itself.
If I choose to add to cart separately one of the products and add to cart the second product, the discount won’t be applied, even if they were set as bundle products discount.
The discount is only applied on the “bundle product” itself.
The problem in that is if I have personalized products (customer can add custom text to t-shirt for example), you need to add the custom design for each product before adding to cart.
You cannot customize the bundle products, you need to buy them as they are.
You understand what I mean?
Hi,
I understand what you mean,
It now plugin only apply discount for itself, it not apply for second product in bundle. If you want you have to create new bundle with second product as main product of bundle.
Kind regards
Doesn’t help if both items are personalized items…
Yes, it doesn’t help both items are personalized.
Kind regards
Hi,
There’s an update for ‘WPBakery Page Builder’ plugin but it won’t let me update:
“An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Hi,
Please update theme and update that you can update plugin in Appearance > Install plugins http://support.janstudio.net/forums/topic/updating-the-theme/
Kind regards
Theme is already updated to latest…
Hi,
There’s new update of WP BakeryPagebuilder, please wait for us check new version. We will update together with our theme.
Kind regards
Sure, no problem. thx
I have 2 problems:
1- I choose a certain header Display but it does not show as the one I chose everywhere. Example: I choose Style A, I see it, but my clients see Style B.
2- Pop Up does not work when I put it on.
www.angels.care
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and login credentials. Our team will check and help you solve problem.
Kind regards
Ehi installing error: Italian: Scompattamento del pacchetto…
Installazione plugin…
Il pacchetto non può essere installato. Non sono stati trovati plugin validi.
Installazione del plugin fallita.
Ritorna all’installazione dei plugin
English: Unpacking the package …
Plugin installation …
The package cannot be installed. No valid plugins were found.
Installation of the plugin failed.
Return to plug-in installation
Already installing only wp file
Hi,
Could you please create new topic on our support forum at http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problem.
Kind regards
Hello! I have a question. On the product page, the image makes a sliding effect to change from one to another. But in my store I only have one image.
1. Is there a possibility to eliminate this sliding effect?
2. Can you zoom in on the image?
Greetings.
Hi,
1. When your product have only featured image without gallery the sliding effect will off
2. Please go to Theme Option > WooCommerce > Product Details Settings > Enable Zoom > On
Kind regards
Hi,
1. I only have one image, but keep scrolling when you hover over it.
2. This is what I have.
If you provide me with an email or other form of private contact, I can send you the URL.
Thanks.
Please create new topic on our support forum http://support.janstudio.net/forums/forum/themes-support/claue/. Our team will check and help you solve problem.
Kind regards
1. Can you add Facebook Business by creating product catalogues in a single click? items will show to potential clients who are interested in what we offer.
2. Recent Sales Pop-Up like Notifications of recent purchases not only but show what other people have just bought.
3. Upsell like outstanding sales that motivate customers to buy more items. When a visitor is about to buy something, he/she is shown an attractive of other items based on taste and interests.
Pre Purchase Questions.
Hi,
1. Please use this plugin https://woocommerce.com/products/facebook/
2. Please use this plugin https://codecanyon.net/item/woocommerce-notification-boost-your-sales/16586926
3. By default our theme have option to show upsell product, just change in Theme Option > WooCommerce > Product Detail Settings > Add to cart behavior from “Slide Sidebar” to “Popup with upsell products” http://prntscr.com/oddls8
Kind regards
How can I remove the Post Meta and Post Date from the Category Pages. I need only the title to be displayed in the blog grids.
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.posts .post .post-meta, .posts .post .posted-on {display: none;}
Kind regards
Thank you.
Hi JanStudio,
I want to edit the email form sent to the customer who ordered it and send it to admin (http://prntscr.com/oci128)
Please help me
Hi,
Please edit in WooCommerce > Settings > email > new order > recipients and type admin email with customers http://prntscr.com/ocillf
Kind regards
Hello I have a problem reaching wp-admin when using this theme. But, if I try another admin option like wp-admin/options-general.php its working. Google Chrome browser gives me this error: ERR_TOO_MANY_REDIRECTS. I am using SSL.
Hi,
I see your profile you not buy this theme. Please check again which theme you bought.
Kind regards
Thanks for your reply. I bought it with another account. I saw that it says “Supported” on this page and I meant that I am on the account that made a purchase. But it is legal.
If you bought on other account, please create new topic on our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with your site url and login credentials our support team will check and help you solve problem.
Kind regards
Ok. I ll do that for sure. Thanks.
Hi,
How to control the shop menu categories? The menu appears below the main menu when clicking ‘shop all’ and displaying all categories all the time. I want to disable or change that.
I figured this is the ‘shop menu’ but it’s not… I changed and removed categories but the shop menu always appears below the primary menu when clicked ‘shop all’ and displaying all categories….
Hi,
1. Please go to Appearance > Menus create new menu “Shop Menu” with categories you want to show on menu on shop page.
2. Please go to Appearance > Widgets > WooCommerce Categories Menu Sidebar and remove products categories widget and add custom navigation to this widget area and assign “Shop Menu” you just create in previous step.
Kind regards
cool, thx.
Hello everybody,
I purchased the Claue Theme for Woocommerce (WordPress, the very last version I think it’s 5.2)
When I look at all my products (in a specific category) and I click on “Load More” to actually load more products, my products show up but without loading the pictures.. Can somebody please tell me if you see something similar please ?
Here’s the link of it : https://beautifulday-shop.com/product-category/dress/
This website should be online and ready to sell as soon as possible and I am having trouble fixing this issue, maybe it comes from my computer, or maybe someone already had this problem before. I am using a plugin called “Autoptimize” to make my website faster, maybe it causes this issue ?
I am very greateful to anyone who will take time to answer me,
I wish you a good day, thanks by advance
Regards
Vanessa
Hi Vanessa,
Thank you for choose our theme.
Our team replied you on this topic http://support.janstudio.net/forums/topic/load-more-products-problem/ please follow it.
Kind regards
Hi,
I have Video Header but Video not displaying on Mobiles nor playing.
Thanks
Hi,
Thank you for choose our theme.
On mobile the browser auto block video background auto play to save data of user when user use 3-4G. Please upload background image to replace video on mobile.
Kind regards
I see okay, and how to
1 hide this menu from shop page? https://www.dropbox.com/s/iu9xz2xd0xnyr1b/2019-07-08_19-24-20.png?dl=02 Make Pagination instead of “Load More”
Hi,
Please go to Apearance > Widgets > WooCommerce Categories Menu Sidebar > and remove Product Categories widget
Kind regards
Thanks and it’s possible to do #2?
2 Make Pagination instead of “Load More”
Please go to Claue > Theme Option > WooCommerce > Product Listing Settings > Pagination > number
Kind regards
That’s great. thanks 
Claue looks more professional to me to work with woo- commerce Ali dropshipping
Yes, claue is more clean more professional for AliDropShipping.
Kind regards
is it possible to me switching to another home page and still have the site working perfectly without editing?
like, I’m using Home Minimal at the moment and later when making sales and want to change the home page for a different look, I switch to Home Classic and in a year time switch to Home Metro Product List and have the same look? to Home Lookbook and so on?
Yes, all demos homepage we only build on one site with one database, you easy to switch another homepage in Settings > Reading > FrontPage.
Kind regards
i know about that. what I mean it, will the homepage look the same anytime i switch whiles I have items load on the site? or ?
Yes, the site will load every time which item you built
Hi,
Where do I control/update the text above menu items (‘New’, ‘Hot’, etc.)?
Thanks
Hi,
You can change text by add below code to Claue > Theme Option > General Layout > Custom CSS
html[lang="en-US"] .jas-menu li.hot > a:after {
content: 'Hot';
}
html[lang="en-US"] .jas-menu li.sale > a:after {
content: 'Sale';
}
html[lang="en-US"] .jas-menu li.new > a:after {
content: 'New';
}
and change en-US with your main language and change the text Hot, Sale, New as you want.
To add badge to menu please follow our document at http://janstudio.net/claue/document/#menu-badge
Kind regards
Thanks.
How do I add a filter by tags – similar to colors, not a tag cloud?
Hi,
I’m sorry the Ajax filter doesn’t support tags.
Kind regards
Hi, is the swatches included or we have to a buy a seperate plugins? Is swatches in product page and variations? Thanks!
Hi,
Thank you for interested in our theme.
The swatch plugin included in our theme and you don’t have to purchase separate. Yes, the swatch in product page and shop page.
Kind regards
Hi! I just installed the theme into Wordpress, however I am trying to figure out how to install the instagram shopping homepage, could you perhaps assist me with this? Thank you so much!
Hi,
Thank you for choose our theme.
Please follow our document at http://janstudio.net/claue/document/#install-plugin and navigate to “Shop Instagram” section.
Kind regards
Hi! I cannot seem to connect my WooCommerce store. It says my URL is not found when I put http://www.annabybella.com
Hi, our support team replied your topic, please check your topic.
Kind regards
Hi,
I don’t want to use the top menu, but the top menu appears on the category and product pages. How do I remove it? And, how do I install favicon?
https://prnt.sc/o9k42hThanks.
Hi,
Thank you for choose our theme.
1. You can remove product category menu by go to Appearance > Widgets > WooCommerce Categories Menu Sidebar and remove exist widget
2. Please go to Appearance > Customize > Site Indentity > and upload your favicon.
Kind regards
