3847 comments found.
Hello! In the latest version, the Font Awesome does not work correctly. For example, in the element ‘Gallery’ the lens icon (Zoom) is not displayed. Also not processed when specified via (html/php). At the same time, everything works in the element ‘Icon’ and the font icons are also correctly connected in the header. Thank! You have a powerful theme!
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
I think its IMPOSSIBLE to make a normal support ticket. Nothing works for the purchase code to make a ticket; Not the date or the actual code. And there are no real tickets in their database where you can search on other user questions.
But besides that it a hell of job to TRANSLATE this theme. I guess you have to invest in a translation tool because polylang CANT translate the actual tours. There is a small article about POEDIT, but you will be be translating for weeks. Maybe you have to purchase a pro licence. And im not sure if you can translate the actual TOURS with POEDIT.
Can you please update and help me GOODLAYERS???
Hi,
Could you explain more about what you need to translated and the problem you found so we can see more about this ?
Does it work as a marketplace? Ie. Third party tour operators post the tours, they handle the booking, we take a % commission. Thanks, Neil.
Hi,
First of all, Thanks for your interest
Unfortunately, it won’t work with third party plugin in this case.
.
It is only working with plugin Tour Master Version 4.0.4 under theme Version: 3.1.1 When i upgrade themes to 4.1 or newer and i update the plugin to 4.1 or newer the booking in a sigle tour page is NOT WORKING
Can you provide video screencast about how the booking is not working? I tried to perform booking from your site and it’s working well right now : http://take.ms/ZiiwE
it is working because i downgrade the plugin TourMaster to Version 4.0.4. Try now. https://paste.pics/eff5b8babd4cb63b01227fc10fbae880
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ? Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly
No not in our support site. In our profile page : http://themeforest.net/user/GoodLayers
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ? Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly
Hi. Is there an option to disable the payment facility?
Hi,
Yes, you can disable payments.
Thanks for your interest by the way
“View Price Breakdown” in payment can be defaut open¿? tx
Sorry, we don’t have option for that.
Version mobile : div “tourmaster-payment-service-form-wrap” must see first content because you must be select services before see final amount, how move it ? with flex y order, it´s posible¿? tx
Posible¿?
Hi,
Sorry, we don’t quite understand the question, could you post some screenshot so we can see more about this ?
Is step 3 Payment, you have mobile version Services (tourmaster-payment-service-form-wrap ) after resume booking (tourmaster-tour-booking-bar-wrap). For user and UX Experiences, it´s better inverse, choose the services and scroll to see final amount.
Hi,
Thanks for suggestion. This is something we are working on in future update.
possible use flex and order in css for that ¿? I try but no success.
There’s no fix via css for this. You may have to edit the php file directly. If you know how, we can guide which file need to be done.
Ok. Tell me name file php and line code please.
?
Sorry for the delay. As talked with our dev, it turns out that this can’t be done.
The possibility is to move the whole sidebar , including, price summary to the bottom, like this : https://drive.google.com/file/d/1SlurnAyPBIaiSlwxVfS0uU5yuRPVNf3h/view?usp=drivesdk
If you’re ok with this, please add this css in additional css box.
@media only screen and (max-width: 999px){
.tourmaster-template-payment #tourmaster-tour-booking-bar-wrap {
order: 2;
}
.tourmaster-template-payment #tourmaster-tour-payment-content {
order: 1;
}
.tourmaster-template-payment .tourmaster-page-content{
display: flex;
flex-direction: column;
}
}
hi. Where you can config multi deposit payment option as this video = https://www.youtube.com/watch?v=zMYaDM3iHVQ
Hi,
You should be see the config for multiple deposits in: Tourmaster > Payment > Payment Settings.
it´s a general setting… hum must be individual setting better for xxx tour, all tours doesn´t need multiple deposit. Example regular tours not, private tour yes need sometimes because are more expensives.
Hi,
Then you can setup it individual in tour post by enable this option: Tour Settings > Tour Settings > Deposit Booking.
Ok. Perfect. I see it. I will try them in private tours. Thanks a lot of answer so quick.
Good Day, In September the PSD2 reform will take effect in EU, meaning that all CreditCards need strong customer authentication. For this, modifcations in the shop need to be done. Can you please ensure that the shop is PSD2 ready? Otherwise payments will not be possible anymore. https://stripe.com/en-de/guides/strong-customer-authentication
Hi,
Thanks for informing us. We are currently working on this.
Good Day, do you have an ETA for when STRIPE is PSD2 ready? on 14. September all Credit Card transactions will stop working if SCA is not implemented. Thanks
Currently we have no ETA but this will be done before the deadline, no worry
great, thanks
Hello, when will you add recaptcha on enquiry form ? It seems to be something important
Hi,
We looked into that before but at this point, it’s not possible because the recaptcha doesn’t work with ajax(the form is using ajax)
However, we did some refreshed on this. Most of spam are from registration form which we are able to put the recaptcha and it helps a lot.
Hi. It´s posible create ” a private tour ” for only paiment and fix the desposit for payment stripe. ¿? I have a customer with a tailormade private, and he must be pay a deposit. How i can do that¿? Because it´s a special tour who prepare for him and he want pay only with card no transfer bank. What the best method it´s this case with traveltour/tourmaster? Create a special tour, with only acces private for this customer, fix amount or another method¿? Please tell me how you will do it if you do yourself. Thanks.
Hi,
We don’t have that feature in this theme but you can use this plugin : https://wordpress.org/plugins/wp-private-content-plus/ to display tour to only specific users. You can put username at the end of tour setting : http://take.ms/Svhls
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
No problem to buy/renew support again but you must answer last email question I send you before buy again support, because it´s new mistake for the update and not error from me. Seem the update delete id reference translation for pages payment and register.
Note: where is the full documentation to use google captcha¿? Seem it´ts not only activate the option ? I installl plugin captcha, put api keys, activate option in tourmaster but nothing. You update the documentation for 4.xx version ? Thanks.
What’s your site url so I can check about login captcha?
See your mail support. Please. I send you again NOW new mail and more important captcha, read what´s happen with update 4.xx and problem with url strings I comment you ” The update 4.xxx delete id reference strings translation for pages payment and register and dashboard.Only have them in english. I can´t put id pages for another languages”
Ok, I saw your ticket now.
Will let our supporter contact you back soon.
A couple of pre-purchase questions – Can you add a booking time to the forms with half hour slots that would integrate with the calendar? Can you elaborate more on how the ‘ICAL’ feature works and it’s setup? Which third party calendar is advisably used? Also, it mentions, ‘please note that iCAL in Tour Master doesn’t support two way syncing, you can only view bookings?’
Hi,
1. Unfortunately, we don’t have an option to add it in the booking form.
2. The ICAL for display the booking time and you can try use Google Calendar to display it.
Check this out : http://take.ms/rwZL0 .
3. We’re recommended use Google Calendar but sometime it will take 24 hours to display and it only for show information, it can’t syncing more than that, that mean you can’t add a booking in calendar.
Thank you for interest by the way .
Stripe says:
We are writing to inform you about the changes that must be made to the Stripe integration to prepare for the new European regulations. As of September 14, the regulation called enhanced customer authentication (SCA) will require two-step authentication for many of the payments made in Europe. Unauthenticated payments may be rejected. You must update your integration before September 14 to avoid an increase in the charges rejected. If you charge your customers when they are not actively using the application (that is, when they are out of the session, for example, through a subscription, a crowdfunding campaign or by having the card information saved for the reservation of a trip), they may need to authenticate when saving the payment method. We have released updates to our APIs to accept these case studies. With this update, all companies will find the set of APIs they need to update the integration and be ready for the SCA. We recommend doing it soon to make sure you have enough time to test the updated integration before September. Visit the Dashboard to get more information about how the SCA will affect your company and what changes you should make to be prepared.
hi. In shema miss “international identifier, such as a GTIN, MPN or ISBN.”. Posible include a GTIN ¿? tx
Sorry, we currently don’t have that feature. :/ However, if there’re many request for this, we will consider about it
it´s important https://support.google.com/merchants/answer/160161?hl=en . for google shopping it´s a mandary
Ok thanks, we will consider about this.
it seems that its not possibile to edit the tour date/ time etc unless you are the person who made the booking. I have neen in touch with ticksy support and they showed me a video which illustrated how they were able to change the tour date for a booking htey made on my site. but what they didnt show was how to edit the tour date for someone elses booking. Obviously as an admin of a site, I need to be able make these changes without the client logging in and making the changes themselves. Can you check why this feature doesnt work the way it should. many thanks and great theme.
Oh, thanks for your reporting. We are aware of this issue and we are working on it
Hello! I’m trying to save template as a whole page, but it shows an error “Incomplete data – Value 1142”. I’ve noticed that this issue is shown up only when the page is “heavy” with elements. My support licence expired. I’d like to know how serious error is and can I fix it without extending the support licence. Thanks in advance!
Before moving on, can you send us the purchase code via the form in our profile page along with these question? We will need to verify your purchasing first.
Hello, Can I set fixed dates for a tour? I want a tour to last 7 days but always from Monday to Sunday. I mean, a user would not be able to book from Tuesday onwards. I explain?
Thank you
In this case, you just need to set the available date for Monday only. Then customer will be able to book on Monday only.
Hello,
The Enquiry form doesn’t work at all.
Any help is appreciated.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi,
I’m simply trying to unpack Travel Tour theme for the first time. It is Working at first but then I get this message:
Could not copy file. traveltour/woocommerce/single-product/tabs/Icon
Any suggestion?
Thanks for you help.
Best regards,
Bertrand
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url + FTP access so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
after open the ticket, please send me the ticket url so we can quickly look on it for you.
Hello, can I add another folder on tour page for booking form via iframe (> Detail – Photos – Itenery – Map – Booking)? Thanks.
Hi,
First of all, Thanks for your interest
Yes, you can add more tabs to that.
