23241 comments found.
Hello there,
I’ve got a question before buying this theme. For what I have read, the plugins Revolution Slider & Visual Composer are included.
My question is: how often are they upgraded? Do you distribute them as soon as there is an upgrade or approximately how many days after (usually)?
Thank you!
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, Revolution Slider & Visual Composer(WP Bakery Plugins are included in the Theme package) and you will always get the update of those plugins after our testing of the plugins updates with the Theme via our support system or via with the Theme update asap in a couple of days.
Thanks.
Thank you!
Most Welcome!.. 
There is a bug with portfolio filters, when pagination enabled. Filters only show filtered items for current Page, even if there are no items on that Page. So result could be 0 items for Page 1 and 10 items on Page 2. Its wrong. When filters are used, results should get all items from all pages.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hello,
can you set the full width image on the phone?
from one border to another?
Hi,
Please share your site URL with me here, and also the screenshot of the image section which you want to set full width on mobile phones so that I’ll check it for you and if possible provides you the solution for it.
Thanks.
Link to my website: Www.kambuy.net/naprava-za-obraz
Hi,
Sorry to say that but this is not possible using Theme Options, You have to make it possible using Customization or Custom Coding.
Thanks.
Hi, it is possible to have menu with horizontal icons https://prnt.sc/odbzoq
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible, You have to use any third party plugin for it.
Thanks.
hello
I need to buy one thing
Can I set up variable product about color.
for example, if I click to yellow one is your theme taking yellow image to see?
thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily set/create Variable Products About Color,Size, OR you can say that Variations of the Variable Products easily using Porto WordPress Theme.
Thanks.
Hello
I saw there is a variable product in your demo but I didnt see any product when I click to yellow icon, theme is getting yellow photo….
if I can do it
we ll be buying it with our other account
thank you so much
Hi,
Those are for Demo purpose, Please check it on my test site here: http://hubdatasolutions.com/pearl/porto/shop2/product/silver-porto-headset-2/
Thanks.
suuuuper…. thank you
Most Welcome!..
How could I change the logo in the sticky header?
Hi,
You can change/set it from Appearance >> Theme Options >> General >> Logo & Icon by setting it as Logo in Sticky Menu as showing in this screenshot: https://screenshot.net/mkj04sj
Thanks.
Ok thanks a lot
Most Welcome!..
Bonjour, Pour être sur avant d’acheter, les plugins suivants sont bien inclus dans le thème ?(Revolution Slider, Visual Composer). En achetant ce theme je suis sur que toutes les démos proposées fonctionnent pleinement sans devoir acheter des plugins complémentaires par après ?
Google translate:
Hello, For the following plugins to be included in the theme? (Revolution Slider, Visual Composer). By purchasing this theme I am sure that all the changes have been made without obligation to purchase complementary plugins by after?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, Those plugins are included in the Theme Package and you can use it easily so not need to purchase those plugins separately.
Thanks.
Hi,
Is there a way to hide the fixed main header but keep the sticky header?
I want there to be no fixed header as the user arrives on the homepage. I then want the sticky header to appear when they start scrolling down.
To be clear, I want this only on the homepage, not on the entire site.
Thanks!
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services or hire a developer.
Thanks.
Hi, I have a question about the mobile menu. On the mobile menu I have to click an arrow to open the sub menus. I there a way to show the sub menus unfolded by default on the mobile menu? Thank your for your support.
Hi,
Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.
Thanks.
How can I override the default woocommerce simple product template?
I have built another template but not able to setup that template as the default template.
Hi,
You can choose the Pre-Built Templates of the Single Product Page from Appearance >> Theme Options >> WooCommerce >> Single Product OR if you have built your own template for single product page and want to implement it then it requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Thanks.
Hi,
Im having some issues with the theme update and the WooCommerce plugin. When I updated the theme, some of my products went from being in stock to out of stock. I restored the site and deactivated the WooCommerce plugin but still no change. I tried to update the WooCommerce templated files that were old and that didn’t help. It seems like the new update wasn’t comparable with the latest version of woocommerce. Thanks,
Mack
Hi,
The latest Porto WordPress 4.11.6 is fully compatible with the latest version of the WooCommerce, Please update your Theme to the latest version and then go to Appearance >> Install Plugins and update all the Theme Required/Recommended plugins from there as well and then Please update WooCommerce Database as well as written in this Comment: https://themeforest.net/comments/21944535
Hope your issue will solve, Otherwise, we have to debug your site and for that you have to contact us via our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 10/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, where can i change carousel images? Thanks in advanced
Hi,
Please read and follow the instructions written in the below given articles:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000057396
2. https://smartwave.freshdesk.com/support/solutions/articles/12000056892
Thanks.
Thanks
Most Welcome!..
My drop down menu is not showing. Can someone please help?
It showed before but it like when you hover over it does show the drop down menus
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
I have client that purchased the theme, I am redesigning her website.
Hi,
Then Please contact us via our support system with your client purchased account for getting help on Theme Issues.
Thanks.
I was trying to look to see where the purchase version activation code were but i didn’t see it, normally it on the welcome. Can you tell me where is the activation area is on the theme?
Hi,
You will find it under Porto >> Theme License.
Thanks.
I dont see it under the theme, I really just need to know how can I get the drop down to reappear. When hovering over the menu, the dropdown isn’t appearing. Is there a way to fix this?
Hi,
Please contact us via our support system with your client purchased account for getting help on Theme Issues.
Thanks.
My variable products do not allow user to add to basket. When an option is chosen it still says “please select some product options before adding to cart”. I have checked your demo and it is the same there: https://www.portotheme.com/wordpress/porto/shop6/product/silver-porto-headset/
Hi,
I have just checked it on the Main demo site and it working fine Please see this screenshot: https://screenshot.net/5kpmefz
It must be the cache issue at your end nothing else, Please contact us via our support system with your site WP Admin Login details so we will check it for you on your site.
Thanks.
Ok thanks
Most Welcome!..
I just updated the Porto theme and noticed Ultimate Addons for Visual Composer wasn’t updated. So, I checked the comments section and noticed this thread:
“…also deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.”
I looked for these three plugins (Porto Widgets, Porto Short code, Porto Content-Type), but they’re not in the plugins section for me to delete. I then turned off “Ultimate Addons for Visual Composer” but I had to turn it back on because my text style on my home page was messed up and it wasn’t legible.
Now my website looks fine on my desktop but not on my iPhone.
What do you recommend I do? I can’t supply you with the login credentials for security reasons. I just need directions on how to fix it.
I can restore my old backup and start the new update all over again. Please advice. Thank You!
Hi,
Please try once with updating the Ultimate Addon For Visual Composer Plugin on your site, You can download the latest plugin from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851
and delete the old version of the plugin from your site and Install and Activate the latest one and check your site after removing the browser cache, Hope your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, thanks for the quick reply.
The download link you provided above is not a download link. It takes me to the support login page.
Can you please provide a direct download link to the Ultimate Addon For Visual Composer Plugin update.
Thanks!
Hi,
Please write us on our email newsmartwave@gmail.com so that we will provide you the direct download link there and also please share this comment URL as well in the email.
Thanks.
Hi, I sent you several emails to newsmartwave@gmail.com for the direct download link but I’m still waiting. Can you please check your emails and reply with the download link. Thank You.
Hi,
We have not found any email via your Envato name: https://screenshot.net/egz1wa6
and Please share your email address with which you have sent an email so we will check it for you.
Thanks.
Hello, I wanted to know how can I add filter on the left side of each category (not talking about shop page) page ? because each category page that I have only shows the products without filter
also how can I customize the filter ?
here’s a screen shot of how one of my category pages looks like : https://imge.to/i/TM7PAis there a way to show more than 4 products in a row ?
thank you and waiting for your reply, sorry I don’t have the website on live server. I have the website on a local server in my laptop 
Hi,
There is a Widget named “Woo Category Sidebar” under Appearance >> Widgets used for showing the sidebar on Shop/Category Pages, and you can add Filters Widgets in it for showing it on Shop and Category Pages as showing in this screenshot: https://screenshot.net/vvp3obw
And if you want to show different Filters on different Category Pages then you have to create multiple/different sidebars as per your requirements from Appearance >> Sidebars as showing in this screenshot: https://screenshot.net/mgo7xtx
then the particular sidebar will appear under Appearance >> Widgets as showing in this screenshot: https://screenshot.net/8m5yvhv
and you can set any filter in the particular sidebar as per your requirements and then you have to go to Products >> Categories and edit any of the Category on which you want to set the particular sidebar and after editing the Category, scroll below, you will find an option of “Layout & Sidebar”, check it YES, and then you will find an options of “Layout” & “Sidebar”, so you have to choose the particular sidebar from there and save changes and check your site after removing the browser cache, the particular sidebar will only appear on particular Category Page: https://screenshot.net/76mk4f6
You can simply Customize the Filters by editing those filters as per your requirements.
You can change the column from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements as showing in this screenshot: https://screenshot.net/3pgexcn
Hope this helps and if still, you have any issue remaining then please create a ticket via our support system so we will help you.
Thanks.
Thank you very much, you are the best 
Most Welcome!..
Hello! When doing a google search for our own content, it appears that “pages” show an entry meta date (which generally a blog post would show). Is there a way to disable “pages” from showing a date within the meta snippet? Thanks!
Hi,
You are able to do SEO things only with the help of Yoast or SEO plugins in WordPress so first it is necessary to check which plugin provides the ability to add meta tags on your site according to your needs. You can try with Yoast SEO Plugin it is compatible with the latest Theme, but before purchasing it please ask plugin author that will the plugin provides the functionality you want, If yes then you have to purchase it and use it and if no then it requires Customization or you can go with any other plugin as well.
Thanks.
I use webExpress plugin to convert my image format, but when i disable this plugin my images showin placeholder on everywhere in my website. izmashop.com
Hi,
Sorry to say that but this is because of your plugin, and this is your plugin issue please contact plugin author and ask plugin author to solve the plugin issue for you as here we only provide our dedicated support for the Theme Options related issues only not for any third party plugin. This is beyond our limitations.
Thanks for your understanding.
Hi, in my mobile version, my video background from youtube doesn’t play automatically, how can I fix this?
Hi,
Videos can auto-play on desktop but why can you not get them to auto-play on mobile websites when the page loads? The answer is that the different OS developers intentionally disabled auto-play on mobile devices in order to protect user’s bandwidth.
In Safari on iOS (for all devices, including iPad), where the user may be on a cellular network and be charged per data unit, preload and auto-play are disabled. No data is loaded until the user initiates it. Auto-play is disabled to prevent unsolicited cellular download. iOS not only prevents auto-play but also preloading the video until the user initiates it. Android has disabled auto-play in versions 4.1+.
To have a video to play on mobile is better to place the video into slider revolution (how to https://wpdaddy.com/how-to-add-video-in-the-slider-revolution-a-simple-guide/) and select the slider revolution header https://help.houzez.co/pages/page-header-options/#Revolution_Slider_Page_Header
Hope this helps and all clears.
Thanks.
Hello,
I am having issues with the new version of the theme. I tried to install the latest version of the theme and got errors but somehow I managed to manually upload the theme and activate but then couldn’t activate the porto functionality plugin, it is giving the error below:
Could not copy file. porto-functionality/languages/porto-functionality-it_IT.po
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.
I am also unable to activate woocommerce
Please give me the solution
Thank you
Hi,
Please go to wp-content/plugins and delete the Porto Functionality and WooCommerce Plugins folders from there and then go to Porto >> Theme License and deactivate the Theme from there and then again activate it with the same purchase code and then go to Appearance >> Install Plugins and Install the plugins from there again one by one I am sure you will not finds the issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Porto functionality plugin is updated and working fine but couldn’t install woocommerce. I tried removing from file manager, uploaded manually and tried everything I knew but couldn’t install woocommerce plugin. it gives error “The plugin does not have a valid header” and Could not copy file. woocommerce/includes/class-wc-privacy-exporters.php etc… what can I do as I am stuck at this point
Thank you in advance
Hi,
Please read this article: https://chattymango.com/how-fix-wordpress-error-plugin-not-valid-header/
Otherwise, Please purchase the support extension and then contact us via our support system with your site WP Admin and CPanel Login details so we will check it for you.
Thanks.
