Hi,

There must be one from two reasons.

1. Please make sure that you are using the very latest version of the WP and Theme and all the Theme required/recommended plugins, If not then please update all and check your site after removing the server, site and browser cache.

OR

2. It must be any third party plugin confliction, Please once deactivate all the third party plugins and check your site after removing the server, site and browser cache, Hope your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi ! 1.I am using latest WP and theme versions and all needed plugins. 2. you where right – disabling mailpoet fixed that problem. 3. I got other strange error when disabling zoom and pop up feature on single product. ‘src; undefined error… but when I enable them back – all good.

Hi,

Sound’s Good! That your issue is resolved. Please contact Plugin author now to solve your issue or do not use the plugin and use any other plugin.

3. This is from your WP and Server issue, Ajax is blocking from your server and not keep running on your site, Please ask your hosting provider to check and solve the issue for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs because you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.

Otherwise, you can use this plugin as well: https://wordpress.org/plugins/really-simple-ssl/

Thanks.

Hi! Thank you, I found the problem (allowed memory size). I have another question: When I create a new page, my menu doesn’t look like it do on the wedding home page, with the heart and Great Vibes font. How can I fix that?

Hi,

Please contact us via our support system with your site WP Admin Login details so that we will check and provide you the proper and exact solution for it.

Thanks.

Hi,

This Section has been set using Custom CSS, Please edit your Home Page you will find the Custom CSS under WP Bakery Custom CSS Option as showing in this screenshot: https://screenshot.net/yj0xwc1
, Please Cut the Custom CSS from here and paste it into the Page Custom CSS option at very bottom of the page as showing in this screenshot: https://screenshot.net/yqjynbd
and finally save changes and check your site after removing the browser cache, Hope your issue will solve and if not then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Thanks.

Thank you! Works perfectly as explained.

Most Welcome!..

Hi,

Please download the latest plugin from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851
and delete the old version of the plugin from your site and Install and Activate the latest one.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000057396
Follow Point no # 3.

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Please edit your home page you will find Porto Featured Products Element, That Section is coming from this element, and this element by default took the featured products from products, So you have to set the products as featured products for showing in this section, How to set the product as featured product: https://www.modernmarketingpartners.com/set-featured-products-woocommerce/

Hope it helps.

Thanks.

Yes helped, thanks so much!! Amazing support!

Most Welcome!..
Have a great Weekend.

Hi,

Sorry to say that but this is not possible using Theme Options, You can only turn it ON/OFF from Appearance >> Theme Options >> General. If you want to change it you have to Customize the Theme Core Files, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services or hire a developer.

Thanks.

And there is an other problem, I want to change “ITEMS” in “ARTICLES”, please if you can help me.

You can see that on my website: https://colordeco.fr

Hi,

Please download the latest theme French (France) language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as French (France) Language and finally save changes and check your site after removing the browser cache.

I have changed the requested words in the translation files Hope it will solve your issue, If not then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.

Thanks.

Hi,

Please edit your Home Page you will find Porto Carousel element and under it Text Block and you have to edit the Text Block and in Design Setting of the Text Block you will find the Image set as background Image and you can change it from there as showing in this screenshot: https://screenshot.net/dn3oohk

And Please read the below given articles as well:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000057396
2. https://smartwave.freshdesk.com/support/solutions/articles/12000056892

Thanks.

Thanks!

Most Welcome!..

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but this Theme is based on WordPress and WordPress and the Theme is purely based on PHP.

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

You have to Install the Theme first then you have to Activate the Theme by going into Porto >> Theme License and then you have to Install and Activate all the Theme required/recommended plugins as well and then finally you will be able to Import any Demo on your site, Please see this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Thanks.

Thank you for the answer. However that element still doesnt work properly. With the given lines above the last images looks like mirrored on the bottom, that is still wrong. Please fix this in the next update! Also make sure it works on Safari browser.

Btw your demo website where you make the screenshots from is not uptodate, you use older versions, so you should check the issue also with updated components yourself….

Hi,

I have tested it at my end on my test site with the very latest Theme as well but do not finds the issue, and as per your request, I also forwarding this to the development department for testing in deep and if the issue is there then will fix it with the future upcoming updates of the Theme.

Thanks for your understanding.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Thank you !

Most Welcome!..

Hi,

Shop Page is an Archive Page and you can not directly edit the Archive Pages, You can change/set the Shop Page Layout/Style/Options from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements.

Regarding Shop Page Banner: Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052390

Regarding Shop Page Size Guide: Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052832

Hope this helps.

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Sorry to say that but this is not possible using Theme Options, You have to make it possible using Customization, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization service or hire a developer.

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

It must be the cache issue on your sites, nothing else, we have tested the latest Theme many times and do not finds the issue, Please deactivate your server, site and browser cache until you are in the development process.

And also please try once with deactivating Elementor plugin as well as this is not compatible with the Theme now, and we are not providing our dedicated support for third party plugins issues, and I can see your sites pages are also made using Elementor plugin, So Please try once with deactivating it and check after changing the Theme Options after removing the cache Hope you will not finds the issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.