72 comments found.
Is the template accessible to people with disabilities (WCAG 2.0 (Level AA))? I don’t want to have errors in achecker.ca check.
Hi.,
Sorry, Tanj theme not compatible with WCAG 2.0 (Level AA).
Thank you, we look forward to serving you!
Regards., DesignThemes Support.
hi themessupport team, i tried to upload my new themes but it say (The link you followed has expired. Please try again) please can you tell me why or show me how to upload the themes tp my website ?
Hi support team, i tried to upload the Tanj themes for my website but it say (The link you followed has expired. Please try again) please can you tell me why or show me how to upload the themes fof my website ?
Hi.,
Kindly refer the below links for a demo install
1) Make sure your server matches the theme PHP value requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ 2) How to install the theme http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/ 3) How to import demo data using Unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/ For more details kindly refer the below theme documentation http://docs.wedesignthemes.com/tanj/Hello. In your demo, on the mobile version, when use prettyPhoto increase, start top style is not calculated correctly
Hi.,
Thank you for letting us know, we will check this issue and update it in our future versions. .
Regards., DesignThemes Support.
hello.. I updated to your latest theme version to 1.9. I am still having issues with the plugins that need updating. LayerSliderWP, Ultimate Addons for WPBakery Page Builder, WPBakery Page Builder, I am sure the Slider Revolution has a update as well because its always needing one. How do I update these plugins. Please advise how I can get these updated.
I try to update these plugins, they say I need a license. I keep getting errors? Let me know what I have to do to get these updated. Can you send me a link with the most recent updates.
Any Update coming? Please respond?
2 months and still no answer… We need a update to LayerSlider WP and WPBakery.
Hi there, I’ve tried registering on your support site but have not received a confirmation/validate email?
Since I’ve updated our theme to the latest version, the class ‘icon-phone icons’ has stopped working?
Any ideas why?
Thanks in advance
ok, finally got my email after I requested a password reset and now I can’t access support because my support has expired :/
This is the first time I’ve ever had to bother you guys so hoping you can help without me having to renew my support. Thanks again
Hi.,
OK, Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com so that we can check and let you know asap.
Regards., DesignThemes Support.
Thanks for the quick reply 
I’ve just fired over an email
Thanks again
Hi.,
Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.
Hy i bought this week this template but i have big problems with the solution of the pictures. Look There www.baustoff-handel.at
its not looking same like i have seen on this website i was thinking all the pictures are includet
Hi ReneKosel.,
Thank you for contacting us.
The images are not clear because our theme package does not include the images along with it.
You can purchase the image from the link: http://docs.wedesignthemes.com/image-link/tanj.txt
If you require any further information, feel free to contact us.
Regards., DesignThemes Support.
have revisions been disabled by this theme? i have had a random page that has phantom self saved over and wish to return to a earlier revision, cannot find the option anywhere?
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
when i go to tools and click demo click install nothing happens i just get a white screen… what do i do?
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code along with your site credentials through the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data onto you.
Note: Before installing the theme or demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/Refer: http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer to the following links for getting a clear idea.
http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Regards., DesignThemes Support.
Hi, I have a problem with your technical support because I don’t have a verification email.
In my template 4 plugins do not want to turn on and update. My site is not working properly because visual composer, revolution slider etc. is not working.
I count on quick help
This theme is driving me crackers .. no wonder it’s on Elements! I downloaded this and installed all required plugins excluding Woocommerce. Like others have stated (but you have never explained how to fix), it now says the following plugins need updating and as such I cannot activate them:
Visual Composer Layer Slider Revolution Slider Ultimate Addons for Visual Composer
I try to update them but it simply goes through the process and then still shows as needing to be updated.
I looked at registering on your designthemes portal but I don’t have a purchase code as I downloaded it through Elements.
How do I actually get this theme to work? Please advise.
Theme doesn’t work, comes with outdated plugins that cannot be activated .. support is non-existent .. avoid!
Hi.,
Thank you for contacting us.
Sorry, you have downloaded our theme via Envato elements, we can’t provide the support for Envato element subscription users.
If you need the updated version of the theme files and plugin files, then you need to purchase the theme from theme forest.
https://themeforest.net/item/tanj-construction-theme/21521807Regards., DesignThemes Support.
Got this theme from my Envato Elements account.
Having strange issues:
getting this message for four required plugins
“Installed But Not Activated, Requires Update”
the four plugins are:
Visual Composer
Layer Slider
Revolution Slider
Ultimate Addons for Visual Composer
I get messages such as this for visual composer:
Installed version: 6.0.2
Minimum required version: 6.0.5
Available version: 6.0.5
Now when i update it says “updated sucessfully” but then it still persists in saying it hasnt been, it wont let me activate any of the four plugins and it wont let me update them geniunely.
Please advise asap.
Ok managed to fix this issue myself but i am also having issues with the map appearing, can you advise on this…
https://edinheat.co.uk/contactHi.,
Thank you for contacting us.
We can’t see your site. It shows “COMING SOON.” page
http://prntscr.com/p73xwrKindly watch the following video to get a clear view of Google Maps API Key error.
http://recordit.co/Bywf0KIwHTContact page map section you need to give the Google map API into Dashboard > Appearance > Tanj Options > General > Google Map API Key and Dashboard > Ultimate > Google Maps, save the change then have a look.
Note: The video is taken from one of our theme finance. You can follow the same steps.
Please follow the instructions in the below knowledge base link for updating the Google Maps API key error.
http://support.wedesignthemes.com/knowledge-base/google-maps-api-error/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
it wasnt a API key issue, it was the code built into the demo was displaying as text on the page rather than the actual map. thanks for the help but ive just used a alternative map than the one provided in the demo.
thanks !
Hi.,
OK, Kindly, Confirm your purchase code through the right bottom form located @ https://themeforest.net/user/designthemes?#contact
Refer: http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer to the following links for getting a clear idea.
http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Regards., DesignThemes Support.
Hello, Please these Plugins Visual Composer, Layer Slider , Revolution Slider , Ultimate Addons for Visual Composer needs updates and also when i import demo content the all pages shown with no data just white pages
Hi.,
Thank you for contacting us.
Your Plugins are already active. No need to enter the license key to activate the plugin files.
Kindly refer to the below KB link and video to know how to get the updated plugins.
http://themessupport.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/xQijtM8FwUUGo to Dashboard > Plugins > Deactivate the plugin you want to update and delete the plugin, then Go to Dashboard > Plugins > Click Add New then browse the downloadable zip file, click to install and wait until installing the plugin, then click to activate to install the updated version of the plugin files.
Watch the following video to update the WPBakery Page Builder plugin.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
Note: We do not provide a license to any of the Plugins that come along with the theme. We just provide a copy of the licensed plug-in. You can just ignore that message on your dashboard. That message appears in your dashboard, you can always get the latest version of plug-in files from the link (http://themessupport.com/updated-plugin/) as we mentioned in our KB.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer: http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hello, I simply wish to replace the word “Share” by its equivalent “Partager” in French. All translations worked with WPML except this one. How to do please ? THANK YOU
Hi.,
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Hello, I use the annual EnvatoElements subscription. I do not see or get this information.
Hi Axiale.,
For envato elements subscription, we do not provide support.
Regards., Designthemes Support
I can’t import the theme, it gives an error, I want to reach it, but the links don’t work …. http://themessupport.com/forums/forum/business-finance/tanj-build-construction- building-wp-theme / .. I can’t sign up. Please contact me baronnashor56@gmail.com
I dont have option to install demo content in my panel. I tried to register to submit the issue on http://themessupport.com but i didn’t recive any password.
Hello! Your design was easy to install and customize. Thanks!
I did notice a few usability issues. Your icon boxes are nice, but it is confusing that only the text is “clickable.” When I’m watching users interact with the site, they are trying to click on the icon because it animates and appears to be a button, however there doesn’t seem to be a way to make it clickable. Two examples are on my homepage (triangular icons) https://www.peterjscontracting.com and on my Services page (i.e. the plus signs or the picture should be clickable) https://www.peterjscontracting.com/services/
Can you let me know if you have a solution or a fix for this?
Hi.,
Thank you so much for your kind words .
We can’t view your site ,
http://prntscr.com/np934t , http://prntscr.com/np938jWe are from India. So, kindly unblock the Indian IP or any security features. Our IP will be changing periodically – 49.204.140.228
Regards., DesignThemes Support.
Hello, do you mind if we can correspond by email? I can’t find any way to contact you via your support site! I can be emailed at nicole@nicoleauser.com
Hi.,
Thank you for contacting us.
You can contact us via the following ways.
1) Theme forest comment
https://themeforest.net/item/tanj-construction-theme/21521807/comments2) Forums Comment (http://themessupport.com/forums/)
http://themessupport.com/forums/forum/business-finance/tanj-build-construction-building-wp-theme/3) Email contact (support@wedesignthemes.com)
4) Profile Page Contact Form via the right bottom form located @ http://themeforest.net/user/designthemes
Refer : http://prntscr.com/mkev23
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I updated to 1.4 version. How can I get the three plugins from the third party vendors that want us to buy licenses to their plugins?
I am getting an error each time I try to update them in Updates menu http://henderson-design.com/design/tanj_updates.jpgLet me know how I can get these three updated.
Thanks
Hi.,
Thank you for contacting us.
Your Plugins are already active. No need to enter the license key to activate the plugin files. The theme purchase code won’t work in plugin activation the purchase code only for the theme not for the plugins.
We have sent the latest version of the plugin files to your mail. Please update it.
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
Regards., DesignThemes Support.
Kindly i purchased the theme but the home page ii demo didn’t work correct
Hi.,
Thank you for purchasing our theme and contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Done
Hi.,
The issue has been resolved . Please have a look,
We hope you had a great experience with our theme and support, Please take one minute to share your feedback by clicking on a rating below.
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Thank you
Hi.,
Thank you very much for the 5 star rating and appreciation. These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I can’t get registered to ask a question about my theme. I paid for and downloaded and it doesn’t work. It doesn’t show any demo pages to work with. No pages, no contact forms, nothing!
The style.css is blank for your theme downlaod.
Hi.,
1 ) Kindly send us your Purchase code along with your MAIL ID , so that we will send your forum login details immediately .
2 ) Kindly refer this link for how to fix the Broken theme and/or stylesheets missing issue – http://themessupport.com/knowledge-base/tanj-construction-theme-installation/
Regards., DesignThemes Support.
f05985e9-19e2-476f-8f6e-854eeb64c6b7
compcserv@yahoo.comThis is the only way I have in contacting anyone. I tried to register and never received an email with link to new password. Can’t get logged in and never get an email.
Hi.,
We have updated your password and sent to your email id ( compcserv@yahoo.com ). Please have a look at it.
Regards., DesignThemes Support.
Hi, Hope you will be fine. Whenever i am trying to install demo contents, its giving me error “Failed to get dir chmod”.
Can you help me for this error.
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
Refer : http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
