6670 comments found.
Regarding the “Social Sharing” within your Theme Options the “Pinterest” url begins with “http://pinterest.com/pin/create/button/?” could you change this to https:// so it doesn’t redirect when people attempt to share/pin a blog post.
Thanks in advance 
Hello,
Yes, we’ll fix it in next XStore core plugin update.
Regards
Hello, the search for products does not work correctly, it takes me a long time to see the result. I look for a thing, I give “See all” or enter and take about 2 minutes to appear the result, it is thinking about the web until it appears. Why can this happen? Did I upload a product wrongly? Thank you!
Hello,
Search result speed depends on your server because the theme sends requests to DB and waiting for the answer. So, contact your hosting provider to optimize DB and speed up the server response time.
Regards
I do not know, it has always worked well for me until 1 month or so … Could it be because in some product I have put something wrong? Or because of the high number of products, categories that I have? I have about 850 products and 40 categories. Thanks in advance.
Hello,
I don’t think that the problem is related to some 1 product. If you have a lot of products, of course, it will need more time to look through a large amount but it should not be the critical time. Besides if it worked fine before then our theme is not the reason of the issue. Either server or DB. Check also third-party plugins that you use, disable unnecessary plugins because every additional plugin calls additional scripts and styles and slows down the site.
Regards
Ok, I solved it. When you told me that I was making requests to the database for the search, I installed a plugin to optimize and repair the database and with this it worked. Thanks for everything. The plugin in question is WP Optimize, just in case someone reads this to help you.
Hello,
You are welcome! We are glad to hear that you solved the problem.
Regards
Updated to 1.2.4 this morning and getting error “This theme version requires the following plugin 8theme Core to be updated up to 1.2.4 version” This plugin is not showing in the dashboard as having an update. I located the updated plugin by downloading all the theme file in theme subdirectory and manually updated via FTP.
Hello,
Please contact us via form on this page – https://themeforest.net/user/8theme , describe the problem in more details, provide URL and temporary wp-admin access so we can take a closer look.
Regards
I updated to 5.4.1 but I can not find new bundled plugin QUFORM. How to install?
Good afternoon, can you use the theme in more than one domain?
Best regards.
Hello,
You can use theme for 1 project only. If you need to create staging or dev site on subdomain you can use the same license but if you plan the new project you need additional license.
Regards
Hello,
I have changed some theme options, but it is not being reflected on the front-end.
Thanks
Hello,
Probably it’s because of the server cache. Check the answer to your question on our support forum https://www.8theme.com/topic/theme-options-not-reflecting-in-front-end/#post-217171
Regards
Hello good afternoon. I recently acquired Xstore License, I am familiar with the various configuration options, I chose, electron01 and I am adapting it to a bookstore store but I have not been able to find how to configure the left part in Categories that by default says All departaments, I placed the categories, but the subcategory in which they appear: speakers drones, discs, etc, I can not find where to change that. Can you please guide me?
best regards.
Hello,
That area is a secondary menu. Watch the video tutorial on how to edit the secondary menu https://youtu.be/QJ6yTxxdFDE and many others.
Also, feel free to submit a topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ if you have any other additional questions. Our support team will be glad to help you ASAP.
Regards
Hi, presale question 1) Do i get the demo content displayed on https://xstore.8theme.com/preview-new/ 2) For example some sections on home page where the Demo content ends has moving parallax images on right hand and content boxes on left. Then, a section has star rating and small tech icon boxes. So will i get these in demo content ?
Hello,
Thank you for your interest in our theme!
Preview page is not part of the XStore theme. It’s specially created HTML page to present links to all the available demo versions of the XStore theme http://prntscr.com/of90fp and describe most interesting features http://prntscr.com/of90mt , show customers’ sites that were created using our theme.
Regards
So Is there any ways to create http://prntscr.com/of90mt these effects into your theme, taking into account our limited technical knowledge. Are there any options to create these. We have liked your theme but we need these effects to save on our time.
Hello,
Not the exact effects because they were created separately from theme. But XStore comes bundled with Massive addons plugin that offers a number of interesting effects http://prntscr.com/ofauxk , for example https://massive.mpcthemes.net/animations/ So, I think you’ll be able to create something similar but not 100% the same.
Regards
So all the features mentioned on https://massive.mpcthemes.net/animations/ are free with theme. For e.g Features 1) Basic 2) Infographic ….3)Additions or only the addition / animation related section comes with bundle.
Hello,
Yes, all the elements you’ll be able to use.
Regards
Hi – I am not sure why my hero image isn’t appearing on one of my category pages all of a sudden. Could you please assist? https://www.chillizone.com.au/product-category/event-furniture-hire/
Hello,
Because image is missing in your media and you get 404 error http://prntscr.com/of5onf Make sure that you did not remove the image from your media library that you use for your product category.
Regards
Hi – thank you for getting back to me. However, the issue remains and I am using an image that is definitely still in the media library (as it is the same one as being used on the home page). My theme version and plugins are also up to date. This seems a little strange. Do you know why this is happening? Thank you.
Hello,
You are using https://www.chillizone.com.au/wp-content/uploads/2018/03/christening.jpg image for the page heading http://prntscr.com/ofo63u and we can’t open this image. Follow the link and check by yourself. We can’t tell you why this happens because we don’t have access to your Dashboard and FTP to check. If you checked and are sure that this image exists in wp-content/uploads/2018/03/ folder then submit topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide Dashboard and FTP access to your site.
Regards
I bought this theme, how do I activate slider revolution? Do I have to buy Slider Revolution separately
Hello,
Revolution Slider is bundled plugin and you don’t need activation to use it, read here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
The updated version of plugin you can find here https://www.8theme.com/downloads every time plugin author releases the official update on CodeCanyon.
You need to buy an individual license if you need plugin author support or want to get plugin auto-update via Dashboard directly from plugin author not from us.
Regards
Hello,
Before I buy, Can I get your answers for these questions please ?
1. Does this website support payment gateway Visa, MasterCard, and KNET ?
2. Does it support for Arabic language translation ?
3. Does it support multiple suppliers ? I want the supplier to add his products in this site directly. so, we should have 2 types of registration, the first one will be for the user and the second one will be for supplier.
4. Does it support search by photos ?
5. Does it support product filtering and sorting ?
6. Does it support wishlist and digital wallet ?
7. Does it support shopping cart, find status and track orders ?
8. Customer can return or exchange order ?
9. Does it support dashboard for suppliers ?
10. Does it support offers management ?
11. Does it support sales reports and dashboards ?
12. Can I integrate it with a CRM ?
13. Could we convert it to Android and IOS app ?
Thanks.
Hello,
Thank you for your interest in our theme!
1. Our theme uses WooCommerce payment gateways https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ If you need extra payment options, you can implement it using an additional plugin.
2. XStore supports RTL, you can find RTL demo here https://xstore.8theme.com/demos/translation/ar/ Also, we have the partial translation to Arabic and you’ll be able to use it https://xstore.helpscoutdocs.com/article/30-base-theme-translation
3. The theme does not come with such feature by default but it’s compatible with Dokan, WC Product vendors plugins https://woocommerce.com/products/product-vendors/ and WC Marketplace.
4. Our theme has search by title, description, SKU for pages, posts and products https://prnt.sc/oeg224 Unfortunately, it doesn’t include search by photos.
5. We support default WooCommerce filters and sorting options. Also, XStore includes Variation swatches feature https://youtu.be/XO-PDvhPypc
6. XStore is fully compatible with YITH WooCommerce Wishlist plugin. There is no digital wallet by default. You need to look for an additional WooCommerce compatible plugin to implement that.
7. It supports shopping cart and default tracking form. WC doesn’t have the find status by default.
8. This is not related to our theme, but XStore fully sypports WC plugin options – https://docs.woocommerce.com/document/woocommerce-refunds/
9. It depends on an additions plugin you will use, it is not related to our theme.
10. Are you talking about an additional plugin? Provide a link to the plugin that you would like to use for these purposes.
11. We support default options of WooCommmerce. XStore was not tested with all existing plugins, so we can’t guaranty full theme compatibility with all 3rd party plugins.
12. It would be better to ask this question on the WooCommerce forum, because it is not strictly related to our theme.
13. If you have appropriate skills you may try to create such extension or hire a developer for this.
Read more in our documentation – https://xstore.helpscoutdocs.com/
Regards
Hello,
Could you, please, submit a topic on support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide temporary WP Dashboard and FTP access to your site? We’ll check and help you.
Regards
Hi! Is your theme compatible with WCFM multivendor Marketplace plugin by WC Lovers? Thanks!
Hello,
Thank you for your interest in our theme!
Our theme tested and compatible with:
Dokan
WooCommerce Product vendor
WC Marketplace(except report abuse option in quick view)
But we did not test it with WCFM multivendor Marketplace plugin by WC Lovers. I don’t think that should be the issues but we can’t guarantee 100% compatibility. Anyway, if you face compatibility problems with our theme we either help you and fix the issue (just contact us on support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ ) or give you refund.
Regards
Hi, it is possible to have menu with horizontal icons https://prnt.sc/odbzoq
Hello,
Thank you for your interest in our theme!
Yes, it’s possible to implement.
Regards
how do i do this implementation .. do you support this
Hello,
Using theme options for the menu. Contact our support https://www.8theme.com/forums/ after theme purchase and we’ll explain you in more details with screenshots.
Regards
Hello, How can I make the Image slider responsive?
It’s not responsive on mobile.
Hello,
Please see screenshot – http://prntscr.com/odlrqe If this is not what you are looking for, submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/, describe the desired result in more details and provide URL of your site.
Regards
Thanks, I was able to fix it. But there’s this space above and bellow the slider. Is there a way I can close or reduce the space? https://prnt.sc/odo1q9
Hello,
Please contact us via the support forum and our team will gladly assist you.
Regards
Hello good day. In this theme can be set so that the product search engine is displayed at the top in the navigation from the smartphone? I am looking for a theme in which I can leave the search engine easily at the top. Best regards, I await your response. Thank you.
Hello,
Thank you for the interest in our theme!
Actually, at this moment search form is displays above the site navigation for the mobile devices https://gyazo.com/28909e774b4b96155ec6dd09b2a1615f If you want to place search icon in the mobile header instead of the navigation it’s possible by additional customization of the header structure only.
Regards
Hello, good morning, thanks for the response and the link to explain. As for what I’m told about placing the search icon in the mobile header instead of the navigation, I understand, but I need to show the full box to enter a search. If you enter the site antartica.cl from a smartphone, you will see that the search box appears immediately. Is this possible with Xstore?
I remain attentive to answer, I must define the theme choice today. Regards,
Hello,
antartica.cl site does not work. Make sure that you provided correct URL. Or provide screenshot using https://app.prntscr.com/en/download.html for better understanding.
Regards
Url antartica: https://www.antartica.cl/ Gracias
Hello,
There is no such option by default. It’s possible to implement only by additional customization.
Regards
and you could help me with that customization?
Hello,
You’ll be able to submit customization request to WPKraken team. Basic support does not include additional customization service, unfortunately.
Regards
“Great customer support and loads of options with this theme.”
5 star rating from aurahemp for Customer Support.
