109 comments found.
Im planning to use the same photos can you please send me the link to buy it?
My customer allready have purchased the theme and Im working on it
Hi.,
Thank you for contacting us.
Here is the image purchase link : http://docs.wedesignthemes.com/image-link/kanni.txt
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
excuse me, where can I find the license update for WPBakery Page Builder and Layer SLider
Hi.,
Thank you for contacting us.
Kindly refer the below links for updating the plugins
http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/Download updated plugins:
http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/Please follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video : https://www.youtube.com/watch?v=2vyZrLu7gb8
Thank you, we look forward to helping you!
good evening i put google chrome api in the theme settings and when i go to the contacts page the gogole map appears a message “for development purposes only” someone can help please
Hi.,
Thank you for contacting us.
Please refer : http://recordit.co/NuD0KX3kpV
Google Get an API Key :
https://developers.google.com/maps/documentation/javascript/get-api-keyRegards., DesignThemes Support.
Hi i like to buy this them how is your support demo import available ??
Hi.,
Thank you for contacting us.
You can import all of our demos using 1 click Import button from here :
http://docs.wedesignthemes.com/dt_articles/import-demo/Thanks!! Looking forward your purchase happily 
Regards., DesignThemes Support.
Hello, where can I add a page description and keywords?
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Very poor response, 
still waiting to solve my issues but no response from the theme team. Unable to install the child theme and can’t install demo content.
Hi d2mediahub.,
We have already started working on your site. Will let you know once the child theme and demo contents are installed.
hey i bought a Kanni template – it’s great. But I can’t log in to the support at (http://themessupport.com/forums/forum/business-finance/kanni-cctv-and-security-wordpress-theme/), there is no activation link, not a password reminder).
I have a question about the gap between the menu and what is right under it, I have a big white break here – empty space and I don’t know how to get rid of it. So that the content of the page was right under the menu, without unnecessary space. Look to the screen: https://cdn1.imggmi.com/uploads/2019/10/10/9438e3112d23668e3ba6c298e071ab30-full.png This break is on every subpage, I checked margins, breaks, everything … Thanks for reply.We’ve had terrible issues with speed regarding this theme. Unfortunately we didn’t realize it before our support ended. Is this something you guys will still help with? Or are we required to renew our support? If we do renew our support, will support take care of the issues? Or are they only there to support our developer?
Hi.,
Yes, you need to renew the theme support.
Check this link for renewing the support:
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Please follow the instructions in the below knowledge base link for increasing the theme speed.
http://support.wedesignthemes.com/knowledge-base/how-to-increase-the-theme-speed/Kindly refer the below link for how to fix Leverage browser caching issue,
Refer: https://technumero.com/how-to-leverage-browser-caching-wordpress/
And kindly refer the below link or how to fix Eliminate render-blocking JavaScript and CSS in above-the-fold content
https://code.tutsplus.com/articles/configuring-w3-total-cache-advanced-minification-settings--wp-31043W3 Total Cache: Minify SettingsW3 Total Cache: Minify Settings
https://www.youtube.com/watch?v=psoQQYGEqi4We have explained it in this knowledge base article. Please have a look at it.
http://support.wedesignthemes.com/knowledge-base/how-to-improve-the-page-load-performances-with-breeze-plugin-wordpress-cache-plugin/Video: https://youtu.be/TzRoYwJ9-7M
Note: The purpose of the demo, we have included all the images and all the content, so it will take a little bit slow to load the theme.
After purchase and install the theme, you can customize the site and optimize the images, then add a catchy plugin to increase the theme speed.
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Thank you, we will try your recommendations. Should they not work we will renew support and be in contact.
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
hi i got the version from when it was updated in July, but i am seeing now it was last updated in September. can you say what was updated, not seeing the list of changes on here.
Hi.,
Thank you for contacting us.
Our theme latest version is 1.6 updated on 2019.07.19.
If you mean the “Last Update 3 October 19” of the theme details page. this was a thme details page content update, not the theme update. The Last Update date will chnage any changes in theme forest theme datils page when chnage the details like title, page content and so on..
https://prnt.sc/pearhg https://prnt.sc/peatsdIf you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Does this theme use a child theme?
Hi..,
Yes, We have included child theme on our theme package. You customize style using our child theme.
Regards., DesignThemes Support.
Anybody know why mega menu is not showing up in menu options. i have created one etc , under Mega menu tab.
Thanks
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
My website has gone blank i can’t see anything after updating the plugins?
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Good Day, i am currently getting this notification:
Your theme (Kanni) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.can you advise how to fix as i have just install the theme on a local virtual machine. i have already run all updates required. but still getting the same error
Hi.,
Get into the the file path wp-content/themes/kanni/woocommerce/ and replace this file single-product-reviews.php using the below attached file ,
File : https://www.dropbox.com/s/ei9j61w3kmn9ive/single-product-reviews.php?dl=0
Regards., DesignThemes Support.
okay great thank you.
Hi.,
We hope you had a great experience with our theme and support, Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
How can i increase the logo size?
Hi,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All
div#dt-1517831922735-f950d3e0-4c81 img{ width:230px;}
Ref: http://prntscr.com/ofldz8
Ratings!!
We hope you had a great experience with our theme and support. Please take one minute to share your feedback by clicking on a rating below.
Kindly refer the attached URL: http://recordit.co/YqdTBuEJRm
Hoping for a 5-star rating from your end Thank you, we look forward to helping you!!..
Regards., DesignThemes Support.
Hi,
Kindly, send us your WordPress admin login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that we will check and have a clear look from our end.
Regards., DesignThemes support
Hi Installed your theme but in search engine showing some japanese language
Hi.,
Please be more specific about your issue with some screenshot along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/interga/public_html/wp-content/plugins/kirki/modules/gutenberg/class-kirki-modules-gutenberg.php on line 185
Hi.,
It sounds like you have activated third party plugin , kindly deactivate third party plugins which are not recommended by theme file.
If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes So that we will check the issue.
Regards., DesignThemes Support.
Your bastard. I sent you all the data for my accounts
Hi.,
We have received your mail , just 30minutes before . When we have checked your site, you have activated some other theme , shall we activate our theme and import the demo ? when we will import the demo , it will completely remove your current content is it ok for you .
Regards., DesignThemes Support.
Hello again. Activate a theme, anything old can be deleted. It is important for me to work on the new KANI theme.
Hello, will you help with the installation of KANNI? I’m afraid you can delete the old topic and all the information. Please really for help because I tried as many times as each time my site blocked.
Hi.,
Thank you for your patience.
We have installed our theme and imported all the dummy data. Installed and activated all the latest version of plugin files and make the required settings. Please have a look at your site.
http://efegroup.eu/Note : We have moved you old theme plugin file into plugins.zip folder
http://prntscr.com/o91a3wIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
after I activate your theme and the whole site stops working! I use the latest version wordpress
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello, two days ago I bought the freak, but each time I install the theme on my site, I refuse to work and I have to upload a new one. Please for your help installing the theme>
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello, I am interested in purchasing this theme, but is it compatible with phones..and is it responsive?! Thanks.
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, our theme is compatible with phones and its fully responsive.
Refer : http://recordit.co/39FRAF6soU
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I will. is there an easier way to PM you guys after I purchase the theme? I might need some customizations done.
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, You can contact us as private (PM) with our email id – support@wedesignthemes.com then we will reply asap.
Regards., DesignThemes Support.
Thanks. I emailed you guys but I haven’t heard back from you. Anyways, how did you guys make this form; https://ibb.co/Lvm7Xsv ?
Hi.,
Thank you.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
Refer : http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Note : We have not received any mails from you. Please mention your email id which one you have to send a mail to support@wedesignthemes.com so that we can help you better.
Regards., DesignThemes Support.
after 14 days thats we have buyed theme is impossible to do login for support !!! very bad…. Can you activate me fast please !
Hi.,
Sorry for the inconvenience, we have updated your login details sent to your mail. Please check it once again.
You can contact us via the following ways.
1) Theme forest comment
https://themeforest.net/item/kanni-cctv-wordpress-theme/22433117/comments2) Forums Comment (http://themessupport.com/forums/)
http://themessupport.com/forums/forum/business-finance/kanni-cctv-and-security-wordpress-theme/3) Email contact (support@wedesignthemes.com)
4) Profile Page Contact Form via the right bottom form located @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
