2212 comments found.
Hello,
How do I update my theme to the latest version? And how do I get the new source files? Do I have to buy it again to get the new source files?
Thank you.
Hello,
Thank you for your purchase.
You can download new updated source files from ThemeForest (DOWNLOADS section). You can find all required instructions for the update inside of the source package. Of course you don’t need to buy theme again, but if you wish…. 
Best regards
hahaha nice try! Although I am very happy with your theme and I highly recommend it to anyone! Thank you.
thank you
Hi, I bought the Wokiee theme, but I can’t install it. “invalid file” is the comment of Shopify. This is the error: zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, en missing template “templates/blog.liquid”
I need help, and the right zip file please.
Hello,
Thank you for your purchase. Please, unzip the source package. There you will find file for Shopify upload.
Best regards
can you customize this theme beyond the design included?
Hello,
Yes of course. Please, contact our customization department – pthemeshelp@gmail.com
Best regards
does this theme have qty pricing? the more you buy from this item the cheaper it gets?
Hello,
Thank you for the interest to our item.
I think your question is rather related to basic Shopify software. We don’t have such specific module.
Best regards
Is there plans to add ‘people currently viewing product page’ and/or ‘purchased x times in the past 24/all time’ widgets? Many apps provide these services which would be better built into the theme if possible ?
Hello,
Thank you for your purchase. We already have these features.
Best regards
Really? I’m using v1.4.0 and I don’t see where I can activate these features. I’m aware of the the ‘recently purchased pop up’ but this is different to showing an order count on a product page. I am also not able to see where I can see how many people are looking at a product page
As far as i understood you were asking about this feature – http://portotheme.com/shopify/wokiee/doc/iv-10-promo.html
Best regards
Ah no, apologies.
I am referring to;
- ability to show on a product page how many orders have been placed - ability to show on a product page how many visitors are viewing the page realtime
ok, we will think about such updates in the future
Hi How can I add layout on shopify I have just one style !! help please
Hi,
Thank you for your purchase. http://portotheme.com/shopify/wokiee/doc/index.html#eq2Best regards
I bought this theme about 1 week ago. I am having trouble with the product page layouts. It only has 1 style…the description in the demo says I get 8 different styles…Where are the other 7???
Frustrated that the support team emails me the same answer: Thank you for the interest to our theme. Unfortunately custom changes is not included into theme support. We can offer you custom solution for additional extra fee. Please, contact our customization team by mail – pthemeshelp@gmail.com if you want to get estimates.
I'm not looking to customize, I just want the "included in the price" layouts! Please HELP!Hello,
Thank you for your purchase. As far as i see you are already in touch with our developer on the ticket system.
Best regards
I have another question. I am getting blank box in my collections pages it says “Collection Page Banner” inside. How or where do I configure this?
Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will answer your questions.
Best regards
I want to make unique tabs but i don’t have the page.matafield_editor page template suffix- how can i get it?
Hello, ibdmedical.
Thank you for your purchase. Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
There is an error and we cannot lodge tickets.
what error do you have?
Hi there!
I just bought this theme today and am having a lot of trouble configuring all the sections (not blaming your theme at all). It has a lot of great features, but I decided I’m going to just stick with my Shopify free theme for now. If sales are good, I will come back to a premium theme later on.
For now, I just don’t have the capabilities or bandwidth to fine tune this theme for my purposes. Is there anyway you could send me a refund? You can de-activate my purchase code.
Thanks very much, I really appreciate your help!
Best, Jenny
Hello,
Thank you for your purchase. Please, read Envato refund policy – https://themeforest.net/page/customer_refund_policy
Best regards
Hi there,
Thank you for your reply. I did read the refund policy. It says that Envato and authors are not obliged to give a refund. I understand that and am asking if you would make an exception for a refund this time.
Never hurts to ask.
Thanks, Jenny
Hello, Jenny.
Unfortunately we aren’t able to make it according to Envato Refund Policy. Sorry for the inconvenience.
Best regards
hello, does this theme support muti- languages as I would like to have multi languages on the site
Hello,
Thank you for the interest to our theme. Our theme is compatible with Weglot app (https://apps.shopify.com/weglot) – http://portotheme.com/shopify/wokiee/doc/index.html#eq8 (we can offer 20% for its usage).
Best regards
Hi, I bought the Wokiee theme, but I can’t install it. “invalid file” is the comment of Wordpress.
Can somebody help me?
Hello,
Thank you for your purchase. This is not WordPress theme (it can’t be installed in WordPress). This is Shopify theme.
Best regards
Hi, can I upload one of your demos and customize it without having to publish it..we have now a live site that we want to keep until the new one, (using your theme) is completed.
Hello,
Thank you for your purchase. Of course you can do this. https://help.shopify.com/en/manual/using-themes/managing-themes/publishing-themes This is bsic Shopify functionality.Best regards
Well … I think you didn’t understand my question, please read it carefully. I want to upload one of your demos to customize it, but it seems that you must first publish the theme to be able to do so. Once again, I want to use one of the Wokiee demos, but I can not access it if I do not publish the theme first … we have a live site that we want to keep live until the new one, (using your theme) is completed …how can I upload and work on the demos without having to publish the Wokiee theme first?
You can make dev website and limit access to it. There you will be able to publish theme and make all required updates.
Best regards
Hello,
I have a question regarding the LookBook feature which is used as a “section” on homepage only . Is it possible to have this feature in a separate page? If yes, how do we proceed?
Thank you!
Hello, nyaahchan.
Thank you for your purchase. Sections are only available for the home page. It is impossible to use section on the subpages.
Best regards
Hi P-Themes Team
We are interested in purchasing this them for our online food business.
There is some customisation work we need done, to get the theme to do what we require and wanted to find out if you are able to assist with the customisation work as we prefer to have the original theme developer do the work.
Many thanks
Julie
Hello, JukoCreative.
Thank you for the interest to our theme. Yes, we can provide customization service if you need it.
Best regards
is it possible to show the language and currency in the top of page instead of users to clicking the setting on the right corner of page? another quest is, s it possible to use Gtranlate insteal of weglot ? weglot only have one language for free,Multilingual shop ‑ GTranslate is auto switch to the browser language
Hello, digitalschina.
Thank you for the interest to our theme.
1) Unfotunately we don’t have such feature. We can process this request as your personal customization for additional extra fee.
2) We didn’t test our theme with Gtranlate. so we can’t give 100% compatibility guarantee.
Best regards
Hi, my instagram feed images don’t have the same height compared to the one on the demo. Why is this so and what can I do to make them the same height? Thank you.
And the posts are not ordered according to the latest post. What should I do about that also?
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello, I like your theme
I have some questions: 1- I used RTL feature but Categories button align I want change it from left to right, how can I do it?
2- Can I make my website multi language (English-Arabic), if yes how?Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
2) You can use Weglot app with 20% discount to have your website Multilanguage.
Best regards
Two questions:
1) Product variants are only show in the category layout but not on the product page – how can we change that? (we want it to only display on the product page but NOT in the category list)
2) How can we remove the social sharing icons completely on the product page?
best,
Hello, Jakoba.
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
will do that – thank you for the info!
will be in touch
I am having trouble adding a youtube video to the revolutionary slideshow. help please!
Hello, ZMARSDESIGNSLLC.
Thank you for your purchase. Unfortunately our theme doesn’t have this option. You can insert local video file, but not youtube video.
You can submit any technical questions in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
It wont let me upload a mp4 into the template though, how do you insert a video file into the slide show?
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
Hello. How do i change the cart settings to “page”
Hello,
Thank you for your purchase.
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
