286 comments found.
Hi!
I’m having a strange issue happening with my galleries. On my web site, the pictures are not displayed in the order i’ve previously saved in the gallery editor. And now even when i try to save any other changes to it, nothing happens…I did nothing wrong, this just happened all the sudden. It looks like some sort of malfunction…
Can you please have a look at this for me?
Best regards!
Celso
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins to see if it fixes the issue.
Here is detailed instruction about how to update theme http://themes.themegoods.com/grandportfolio/doc/how-to-update-the-theme/
Hi,
Thank you and sorry for my late response…
So, i do have everything up to date. I also reinstalled the theme to see if something changed but i had no different results from that either. I’m clueless, nothing seems to work and the pictures are still randomly displayed…And now i realized it got worst, when i try to change the order of the photos in the gallery editor they are like blocked there, i can’t move any pictures around…it’s very frustrating…
Kind regards,
Celso
Could you please provide URL of page which has issue please.
Here it goes: https://adaoeeva.pt/. Except the “about” and “contact” pages, all the galleries have the pictures randomly displayed, it doesn’t mach the order i saved. It happens in the main page too…
Thank you!
Celso
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
Done, thank you!
Celso
Seconday, when I try to upload images into a gallery, how do I format all the image thumbnails in the gallery so that they all have the same size and width (square), similar to that in the demo architecture page? When I upload images, it seems that my image aspect ratio is shown as it is in the gallery.
Please kindly advise, thank you so much for your help.
I think I can answer my own question: need to install the plugin EWWW Image Optimizer before I upload any image and the image thumbnails will be automatically resized!
Perhaps this should be added more clearly to the documentation!
Hi,
Thank you for purchasing.
Actually that’s not necessary. Theme will automatically created image size for new uploaded images. However in order to make old uploaded images generate the same image size. You have to install and run this plugin https://wordpress.org/plugins/regenerate-thumbnails/
Hi, I’ve just purchased the theme. Great works, it looks very nice.
However I’m facing 2 issues: I’ll post one here, and another in a separate comment.
Firstly, I’m trying to edit portfolio using the gutenberg editor, but it seems not possible? Please kindly advise do I edit portfolio using the gutenberg editor. Thank you for your help.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
How to I disable/enable right clicking? I disabled it a while back and want to re-enable it, but can’t find the option. Thanks!
Hi,
Thank you for purchasing.
You can enable it from Appearance > Customize > General > Image > Enable Right Click Protection.
Hi, once again I have a problem. This time its not possible to work with Elementor, I think, after the last update from Elementor. If I activate another theme, I’m able to work with. My support has expired. So it would be great, if you can find the issue with your theme.
Thank you!
Hi, anyone out there? I’m not able to do anything with my blog. On Blogpage it is not possible to use your own ContentBuilder, you are not supporting Gutenberg and Elementor. So, the only stable option is to use the old wordpress editor?
It would be nice if I could get an answer here after all!
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins to see if it fixes the issue.
Here is detailed instruction about how to update theme http://themes.themegoods.com/grandportfolio/doc/how-to-update-the-theme/
Hi, yes of course. Your last update was on August, 13th. And no one after the big update from Elementor.
Our support has built-in page builder which should works fine with WordPress 5.5
About Elementor, it shouldn’t be any issue too if you updated to the latest version of theme.
If you still have the issue. Please extend your support so we can continue providing support for you.
Your pagebuilder doesn’t support blogpage!
Once again I reinstalled your theme. Its not working! With every other theme it is okay!
Hello,
We are trying to use a custom shortcode from a plugin to insert a sound function on a gallery but it do not read it.
Please can you help us?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
The theme description states that it has Slider Revolution included. But slider revolution is asking for activation code to use its functionalities. Can we just use Home slider?
Hi,
Thank you for purchasing.
Normally you can use all basic function of Revolution Slider plugin you saw on demo site.
However you have to purchase separated license for Revolution Slider if you want to use additional features ex. auto update feature of the plugin. When you purchased theme, plugin is included but it’s purchased code for theme
Hello, My light box used to work well, but now it looks awful. The images are huge, left aligned and no thumbnail navigation along the bottom. I have spent too many hours trying to fix myself, I really don’t want to renew support just for this one thing that used to work…
click image to view my light box: https://silktreestudio.com/portfolios/graphic-design/
click image and view your light box demo: http://preview.themeforest.net/item/grand-portfolio-responsive-portfolio/full_screen_preview/14496218?_ga=2.47996327.1010393392.1593087775-1880912458.1581956827&_gac=1.20654666.1593087775.CjwKCAjwltH3BRB6EiwAhj0IUL6wGqkHtw_INdWuSR06vKCWyo02NwVeTXv_DXsJPpGU_C5pHXN0VRoClUcQAvD_BwE
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, the Content Builder is not working anymore. I tried deactivating all possible plugins, switching themes and come back, clearing cache memory, using different browsers. I can’t upload images or save anything. Please help me out resolving this. My support has expired. Thanks a lot!
Hi,
Thank you for purchasing.
The issue happens because you are using old version of theme so if you update to the latest version of theme. It should fixes all issues you have.
Here is detailed instruction about how to update theme http://themes.themegoods.com/grandportfolio/doc/how-to-update-the-theme/
Hi,
Thank you for your answer, but thats not the reason.
I have updated twice to version GrandPortfolio-v3-8, this is the latest version.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/themegoods
I will check the issue for you.
i noticed the images on product pages do not load properly when clicking if Jetpack plugin is installed.. is it not compatible or did I do something wrong 
looks like turning off ‘Speed up image load times’ fixed it. If you have any other thought feel free to inform hehe 
Thank you for purchasing and sharing. Glad you got it sorted! 
I have the same problem as Patchook. The checkbox of the content builder on Portfolios has disappeared..
Hi,
Thank you for purchasing.
The issue happens because you are using old version of theme so if you update to the latest version of theme. It should fixes all issues you have.
Here is detailed instruction about how to update theme http://themes.themegoods.com/grandportfolio/doc/how-to-update-the-theme/
I updated the theme to version 3.7 using the Easy Theme and Plugin and the check box still doesn’t show up. I can’t continue my work this way.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Hi, i wanted to know how to change the favicon on your theme. In the settings there is the “Logo & favicon” item but then in reality I only activated the fields to change the logo, how can I do? thanks Luca
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi there,
I would like to add custom (no Google) fonts, but nothing seems to work. I tried https://www.hostinger.com/tutorials/how-to-add-custom-fonts-to-wordpress , https://www.youtube.com/watch?v=y9EYPmJRIAM and https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/ The Add any font plugin as well, but only for one font and I would like to have more. I hope you can help me to solve this problem. Thanks!Hi,
Thank you for purchasing.
You can use this plugin https://wordpress.org/plugins/custom-fonts/ to allow uploading custom font file.
Then you can add new font support to element using custom CSS code.
Where can i find the shortcodes? any link?
Hi,
Thank you for purchasing.
When you edit the page. There is “Shortcode Options” metabox which you can select one you want to get its code.
Hi Team! I have a basic question about the Live Mode of the Content Builder as described here. http://themes.themegoods.com/grandphotography/doc/create-a-page-using-content-builder-2/
There is simply no black button “Edit In Content Builder” available. I am only able to add blocks in the Edit Page mode but no Live visual mode. Any permission I have to set on files or any tickbox I missed anywhere? Thanks!
P.S. I just realized that this was related to another theme Grand Photography. Does this mean that Content Builder options differ between those two and Portfolio one has no Live editor?
Hi,
Thank you for purchasing.
Yes both themes have different content builder. However we are working on the new version of theme which will allow using Elementor as page builder instead. Thank you for your patience.
Hi, thanks for reply! One more question, not to start a new thread. I noticed that when I use a Parallax image option, it renders fine on the desktop, but shows a simple image with no effect on the mobile device. Any advice you may give? Easy example is demo here http://themes.themegoods.com/grandportfolio/landing/gallery-archive/gallery-archive-parallax/ And if I try demos for your other Grand Photography theme on the mobile device, I can see parallax effect working fine.
Yes because parallax scrolling effect required certain amount of computing resource which it doesn’t have much on mobile device so it displays background image as fallback for mobile devices.
Hello ! Since 1 hour, the “content builder” checkbox has disappeared on the pages sections (it still works on portfolio section) Is it due to a Wordpress update? I can not work anymore ..
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello. I have been using your them for some time and will continue to do so. Amazing work. I have just one thing that I might like to change and that is the lightbox. Is it possible to turn it off so I can use a different one?
Best, Tomas
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will disable it for you.
I am testing and I see that when I configure for a single column for widget in resolutions higher than 1440 it is not aligned to the center. They are only aligned to the center when set for 2-3 and 4 columns.
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Also could you please provide URL of page which has issue too.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
Also please provide URL of page which has issue there too.
when I edit in content builder modules and update both the module and wordpress page, I still get “Unsaved”, and all content is gone. Very frustrating!!!
Hi,
Thank you for purchasing.
When you edit each content builder block, it will has “unsaved” state. Then you have to click “Update” button to save all changes.
I have done so, but still “unsaved”. I get the “View page” option, but at the same time it’s unsaved. So if I view page, all is deleted.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
You have specified Gutenberg Optimized – No I can not use all the features of the template using Gutenberg?
Hi,
Thank you for interesting.
We haven’t specified Gutenberg Optimized as you can see on item description section here https://themeforest.net/item/grand-portfolio-responsive-portfolio/14496218
