13534 comments found.
I have a problem with watching courses on mobile phone, especially in scrolling. It scrolling a background screen instead of lesson page and search bar doesn’t disappear and hide some elements on lesson page
Hi yura_fresh,
Please send me a request to edusupport@thimpress.com with subject “yura_fresh – Eduma Support”.
Hello, I would like to know if there is any way to use the login popup in an HTML text within a post.
For example, let the text say:
It is necessary to LOGIN and that LOGIN is the thim login widget popup.
How could I do this?
Hi FedeMordkowicz,
Sorry but it’s not possible right now 
The WPBakery Page Builder is not working and I cannot edit my texts. Can you help me? Best regards
Hi lydiasta,
Yes, our team is gonna check your case.
Your support time is expired, please consider renewing 
Thank you precious team. I’ll do that. 
Have an awesome day
After the update I can’t even fix the revolution slider…
Hi lydiasta,
I apologize for the delay in our reply. We’re experiencing larger than normal inquiries this past week and we’re working hard to clear the backlog.
Our team is checking your case again.
Thank you so much awesome team. I understand. I’ll wait for your help cause thinks after last update are bad and due to technical issues I can’t work. Best regards!
Hello, where is the config for the socials on the menu SC – https://prnt.sc/ojvv25 site https://scrappinessdesigns.com.br/
Hi scrappiness,
Please go to menu Appearance / Widgets then open Menu Right area and edit it
Hi, I updated Revolution Slider and the Home slider overlay has disappeared. You had provided a custom css code. I believe you need to update this css because Revolution Slider changed the classes in this new version. Would you help me? I use the template with the Edtech template.
Custom CSS: https://codeshare.io/5oEomL
Thank you
Hi diegofvg,
Let me check your site more carefully. Just send me a request to edusupport@thimpress.com with subject “diegofvg – Eduma Support”.
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- Math Genius – Brain Development Program http://mathgenius.pk/
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- Ser de Luz – Tu major vida possible http://serdeluz.online/wordpress/
- IT Online Hub – Oracle Fusion Middleware Training (in India) http://itonlinehub.com/
- LerenLeren – Helping Children with Dyslexia (in Netherlands) https://www.lerenlerenonline.nl/
- University of Kufa – One of largest Iraqi universities (in Iraq) http://www.uokufa.edu.iq/
- SMSF Advisers – Learn how to master SMSFs – an introduction course (in Australia) https://www.smsf101.com.au/
- And more than 14,000 beautiful website of online schools and institutions…
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How do i remove #1 Education wordpress theme at the top of my URL
Hi marketingmatterz,
Please edit your homepage and check this Yoast SEO option http://prntscr.com/iwdbx1
Thank you…...
you’re welcome.
Hi, I have purshased the theme and installed the EdTech demo…I wanted to post my question in the Thimpress forum, but I can not find the proper forum section so I am posting it here….
I want to create a child them in order to be able to customize the theme with ease…But I dont know how to do… The way I usually do it with other theme is not working…
Thanks in advance for the help.
Hi da23ad,
Just go to menu Eduma / Child Themes then install and activate the Blank Child Theme
Thanks, I didnt see that lol.
Two more questions….
1-I really dont like the positionning of the arrows in the Thim Course Slider… How can I move them to the right and left sides of the course thumbnail, just like the arrows of the categories slider ?
2-Still in the course slider, how can I move the title of each course on the thumbnail ?
Hi da23ad,
For those requests please send me an email to edusupport@thimpress.com with subject “da23ad – Eduma Support”
sent…. thanks !
When can I expect an answer please ? I am stuck with question 1….
Hi da23ad,
Our team is checking your case again. I apologize for the delay in our reply. We’re experiencing larger than normal inquiries this past week and we’re working hard to clear the backlog.
Ok.
Still no answer to my question from the support… Also why there is no support forum for this theme on thimpress.com ?
Hi da23ad,
The support forum is here https://thimpress.com/forums/forum/eduma/
So sorry for the inconvenience you had.
Hi, I ended up solving both of my questions by myself…. The capacity for this “support team” to respond is A DISASTER !
Hi, Can I improve max upload size for files? There is 256mb only and I want to upload bigger videos. How to set 1Gb (or more) please? Thank you.
Hi syky02,
This is a server configuration. You can try this. Add this lines into your wp-config.php file:
@ini_set( 'upload_max_size', '1024M' );
@ini_set( 'post_max_size', '1024M');
Or ask your hosting manager for that
Good luck.
I would like to understand how to extend course duration for single students in Eduma – Education Theme. Can you give me a feedback about this?
I have already sent you an email about this. thanks. Francesco
Hi Francesco,
Right now we don’t have options for that. You can create a new order for the user. It will renew the duration.
Hi Good Evening, the issue is after i update the necessary plugins and theme then after my site layout gets changed, as the contact form wont be shown and wont be able to edit the pages with wp-bakery editor so i just restored my site to earlier date and its fine now but site is not updated to resent updates, i had faced the same issue last time as well then u guys had taken access and rectified the issue, so what should i do now? as the issue is repeating, awaiting for your reply.
Hi raghum9,
Please make sure all your item updated to newest version (even your child theme if you installed one).
We will need to check your site more carefully, please email to edusupport@thimpress.com with subject “raghum9 – Eduma Support”.
Your support is expired, please renew too
hi good morning, good to see your reply after long time, i had same issue last time when i had updated all theme and plugins then a wp-bakery page editor was not working and even contact form was not displayed so i had raised the same issue that time, then you guys had taken the access and resolved the issue, now the same issue has regenerated after i update the theme and plugins so i have restored my site to a earlier date. Si i need to know what changes i need to do after update so my site can function as it now. Awaiting for your reply…......Thanks
Hi raghum9,
Our team is checking again . Same issues, but may be not same reason why.
I have installed the theme and added courses but when I go to curriculum and try to view course content, it says error. Can anyone help please?
How to have access to the course?
Thanks
Hi nismin,
Let me check your site
Email me to edusupport@thimpress.com with subject “nismin – Eduma Support” please.
And don’t forgot to attach the theme purchase code so I can verify the support too
Is there a phone app or a way to make a phone app from this?
Sorry mkh122333, right now we don’t have it yet.
Hi I just finished building my website and it is reaaaaally slow. I need support ASAP please.
Hi simonmarchdug,
Speed depends on many things, server performance, cache settings, media used… Let me check your current system first. Just send me a request to edusupport@thimpress.com with subject “simonmarchdug – Eduma Support”.
We are experiencing a sever issue with the check out process. It happened after update.
After clicking “Buy This Course” – it takes to main page and not to check out.
Hi Airconacademy,
Seem your LP setting wrong somewhere. Let me check your site. Please email me to edusupport@thimpress.com with subject “Airconacademy – Eduma Support”.
Your support time is expired, please renew.
Does the instructor create a new course through the front end?
Hi luizhsoares,
Yes . We have both 2 options, through the frontend and the backend too.
Hello! love the theme.
i just have one question. Is it possible to create a form request to access the course? instead of buy or shop, i want that the visitor request to the admin the access to the course, and only with the user that he provide he/she will take the course.
Thank you.
Hi mephz87,
We can do that
Hamburger icon is not displaying on mobile. How to fix it? Would you please take a look at the site? elpiscollege.ca
Thanks a lot
Hi webcreative0916,
About the hamburger icon, please make sure you updated the theme (may be your child theme) to the newest versions.
For the PHP update, normally it will be an option which you can access on your server cPanel dashboard. Or you can directly request your hosting manager.
Your support time is expired, please renew
how to update the php for the site?
hamburger icon is disappeared on mobile. how to fix it? Thanks
Hi webcreative0916,
About the hamburger icon, please make sure you updated the theme (may be your child theme) to the newest versions.
For the PHP update, normally it will be an option which you can access on your server cPanel dashboard. Or you can directly request your hosting manager.
Your support time is expired, please renew
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