251 comments found.
Hello, When do you plan to make the theme compatible with Wordpress 5.3 please?
Hi there,
Our theme is compatible with WP 5.3.
If there’s anything else, feel free to ask!
Support
Edge Portfolio part of
Qode Interactive
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On the single portfolio item, using Portfolio Slider, is it possible to change the arrows to march those of the home page slider… and also add the round blob dots to show how many images are there?
Hello,
Unfortunately, it is not an option to achieve that using our theme options. You could only try to modify our templates in order to achieve that.
Support
Edge Portfolio part of
Qode Interactive
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Hello! I have problem with your theme. On mobile device, with horizontal rotated, i cant scroll to the last menu item.
https://newkonyha.caracalla.hu/How can i view the whole menu?
Thank you!
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate on this.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I have purchased Maison for my website. I’m now rebranding and thus changing my domain name. Can I transfer the license towards the new domain? Thank you.
Hello,
Thank you for reaching us!
Yes, if the directory of your content remains the same and you’re just changing domain name, licence will be automatically transferred because the old domain won’t longer exist. If you’re transferring your content to a new directory, it is required that you remove all theme files from the old one and that would be all.
If there’s anything else, please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Is theme support RTL?
Hello there,
Unfortunately it is not RTL. Our dynamic shortcodes do not support RTL.
For any additional theme related questions I would kindly ask you to submit a request at our helpcenter.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is there an option to make the menu sticky?
Hi there,
Thank you for reaching us.
As you can see on the home page, the menu is sticky on scroll up. You can also set it to be sticky on scroll up and down, fixed on scroll or set it to have no behaviour.
https://maison.edge-themes.com/If there’s anything else, feel free to ask!
Support
Edge Portfolio part of
Qode Interactive
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what happened to support? Can’t send more tickets?
Hi,
We recently transfered support system here https://helpcenter.qodeinteractive.com/ so there you should register and click to submit a request on the top right.
Support
Edge Portfolio part of
Qode Interactive
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the “subimet a requesit” button directs you to this page https://maison.edge-themes.com/documentation/
and has no option to send message. Where can I submit my support request?
Hi,
please log in or register first. Then click to submit a request. If that doesn’t work, please email us at helpcenter@qodeinteractive.com including your purchase code and ticket description and we’ll get back to you as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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I have a problem with the Edge Accordion. When you check it on iOS device it looks like correct with an ”+” or a ”-” before the name, but when you check it on Windows or Android it appears “L” or “K”. Why??? Can you help me please?
Hi there,
Please provide your site url so we can investigate on this.
Support
Edge Portfolio part of
Qode Interactive
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TICKET PRIVADO #2145392
Hi, I just bought the theme.
I am having trouble importing the demo pages. Can you help me? I followed all available tutorials for the theme and the demo content does not load.
Hi,
Thank you for your purchase!
Your ticket is already replied, please check it’s status. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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And I would also like to know if it is possible to change the shopping cart by requesting budgets. In case the theme would be compatible with the plugin YITH Woocommerce Request A Quote?
Hello,
Thank you for taking interest in our theme!
Unfortunately we didn’t test UrbanGo with specific plugin, so we can’t tell you how will it behave. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. Thank you for understanding.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I am interested in the topic, but before buying I would like to know if it is possible to remove the text fields in the portfolio, I refer to the text areas: Category: Interior Date: Tags:
Is it possible to remove these areas?
Hello,
Thank you for taking interest in our theme!
Yes, of course, this is not mandatory. You could even replace default meta information with your own one.
Support
Edge Portfolio part of
Qode Interactive
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I would like to purchase the “decorator-home” template but I need to know if the CSS and JS are compiled (minified) or you they are provided so they can be edited (not compiled). Also is this only a Wordpress theme or there is also a static version? Thank you! Looking forward your reply.
Hello,
Thank you for taking interest in our theme!
All CSS and JS files are compiled, however you can override CSS with some !important rules. Js files would have to be minified again upon change.
If there’s anything else, please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Is there a possibility to get the roar files (not compiled)? There is only a wordpress version right?
Hi,
No, unfortunately not. You can’t get raw files. And yes, only WP version is available.
Support
Edge Portfolio part of
Qode Interactive
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Hi! Im Having problems uploading photos in the “multiple upload section” I dont know what it is but when I try to upload the window with the media simply doesnt open. should I send a Ticket or is a problem of my server?
Hello,
If you’re referring to Multiple Upload option on portfolio pages, please note that this option is working fine when we tested in local enviroment. So if you think that there is some theme related issue, please submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will gladly assist you.
Support
Edge Portfolio part of
Qode Interactive
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This theme comes with the WPBakery page builder license include?
Hello,
Yes, WPbakery page builder is included, but there is no need to enter licence number. Here you could find more about it: https://edge.ticksy.com/article/11410
Support
Edge Portfolio part of
Qode Interactive
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Hi, I’ve created some articles and on the preview page I get a “lorem ipsum” text. How can I fix this?
Many thanks
Hello,
Each single post has “Excerpt” option that is used in Blog Lists.
You need to navigate to Dashboard > Posts > find and Edit single post > on this page find Screen Options > enable “Excerpt” > edit Excerpt field: https://bit.ly/2XZYtkd
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi! how can i recplicate the “Studio home” template? i’m having problem adjusting the info that i had on my previous template… its the first time that i do this so I’m kinda lost.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I´m having trouble with the install part, when the zip file is charging the message “the link has expired” or something but the time of uploading is less than 2 minutes. Am i doing something wrong?
Hello,
Thank you for your purchase.
This is because PHP resources on your server are too low for a premium theme to install. Please check this article: https://edge.ticksy.com/article/10241/
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Can you change the name of “all” in portfolio category filter?
Hello,
You can change that label using the following JS code:
jQuery('.edgtf-pl-filter-holder ul li:first-child span').text('your text');Just put it into Edge Options > General > Custom Code > Custom JS
Support
Edge Portfolio part of
Qode Interactive
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thanks! works and is it possible to change the order of the categories? and is it possible to order them in columns? now i have one row with a lot of categories
Hello,
If you want to change the order of the categories in portfolio category filter, you should edit Edge Portfolio List element and in Edge Portfolio List Settings > Additional Features you can find ‘Filter Order By’ option. So you can order categories by Name, Count, ID and Slug. Please see the following screenshot: https://www.screencast.com/t/a9e4tgh9FJ8CFilter categories are displaying in a row by default, and you can change it only using custom CSS code.
If you have any other question or you need some help, please open a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you.
Support
Edge Portfolio part of
Qode Interactive
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I have the same errors as the others. After deleting the edgtf-core plugin and updating the theme to 1.6 I signed in as instructed. However, I don’t have the Edge CPT 1.1 plugin available. Were do I get it to install it?????
Hello,
Thank you for reaching us.
Please navigate to Appearance > Install Plugins and there you can install Edge Core (CPT) 1.1. https://www.screencast.com/t/RxIhOpamh9cBIf you have any other question or you need some help, please open a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you. Also provide all necassery info there along with WordPress and FTP admin access.
Kind Regrads, Edge
I’m receiving the following error when updating the theme:
Fatal error: Uncaught Error: Call to undefined function maison_edge_add_meta_box() in /nas/content/staging/essugarlandids/wp-content/plugins/edgtf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php:31 Stack trace: #0 [internal function]: edgtf_core_map_portfolio_meta(’’) #1 /nas/content/staging/essugarlandids/wp-includes/class-wp-hook.php(286): call_user_func_array(‘edgtf_core_map_…’, Array) #2 /nas/content/staging/essugarlandids/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #3 /nas/content/staging/essugarlandids/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #4 /nas/content/staging/essugarlandids/wp-content/themes/maison/framework/admin/meta-boxes/edgtf-meta-boxes-setup.php(17): do_action(‘maison_edge_act…’) #5 [internal function]: maison_edge_meta_boxes_map_init(’’) #6 /nas/content/staging/essugarlandids/wp-includes/class-wp-hook.php(286): call_user_func_array(‘maison_edge_met…’, Array) #7 /nas/content/staging/essugarlandids/wp-includes/class-wp-hook.php(310): WP_ in /nas/content/staging/essugarlandids/wp-content/plugins/edgtf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php on line 31 The site is experiencing technical difficulties.
Please advise. Thanks!
Hello,
Thank you for writing in!
Please, note that it is really important to perform this major update on right way. You can update your theme by performing the following steps:
1. Deactivate and delete Edge Core (Edge CPT) plugin (you can do this via FTP, just go to wp-content/plugins and remove edgtf-core plugin folder completely) 2. Download the latest theme .zip file from ThemeForest 3. Extract it and locate maison.zip 4. Extract maison.zip and locate the maison folder 5. Copy/Replace the contents of the maison folder to the /wp-content/themes/maison folder of your web site. 6. Login to wp-admin panel, go to Appearance > Install Plugins and install and activate Edge CPT 1.1
Everything should be working well after.
Best Regards, Edge
Thank you! That worked.
You’re welcome! 
