334 comments found.
How can you set another Select Custom Font?
Hello,
Thank you for using our theme!
Please refer to this link on how to add a custom font to your theme installation.
Hope this helps! If there is anything else that we can assist you with please submit a ticket to our support forum and one of our support agents will surely be able to assist you with this matter.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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Hello, that could be nice if you could reply to support ticket as fast as comment on Themeforest. It’s been now 48 hours , I opened two different tickets regarding to a issue with contact form and the moment’s slider. Will it be possible to have a feedback in the day ? Thanks you by advance
Hello,
Thank you for using our theme!
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation there.
Thank you in advance!
Support
Select Portfolio part of
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In the slider of Home Annuncement 2 , can you please confirm that the name will be editables ? thanks
Hello,
Thank you for your interest in our theme!
Yes, the names are editable using the WP Bakery Page Builder that comes bundled with the theme.
Hope this helps! If there is anything else that we can assist you with please don’t hesitate to ask.
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Hello, the problem is still not resolved. I’m still not able to edit 2 words in a slider. That could be nice if i can have a feedback in the day. Thanks you by advance
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Select Portfolio part of
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I did it , my experience with your support team is extremely frustrating. It’s been 3 days I cannot edit the text of the slider “1 Home” ! The person from the support didn’t resolve the issue and now I have to wait 48 hours again … Why not making a clear documentation about editing your slider ? Please be responsive!
Hello,
As we could see, all your tickets are answered. Please, check responses on HelpCenter. Our support team will investigate everything and help you with anything that is theme related, just provide also wp-admin access. Thanks
Support
Select Portfolio part of
Qode Interactive
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Your response of my first question was wrong. I asked you if the texts from the slider “Home Annuncement 2” were editables. You told me that it is while it’s not possible. These texts are actually a image. The only way for editing it is by doing some photoshop edits.Thanks you for letting me know before purchasing.
Hi there,
I am sorry for the inconvenience. We have located your ticket and see that it has been answered. Also as for the slider text, yes it has been added as an image and changing it will need you to change it in Photoshop. Also, I can see that your ticket has been assigned and handled by our support team
Thank you for your patiance.
Support
Select Portfolio part of
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How can I change the user avatar in a guestbook?
Hello,
Thank you for your interest in our theme!
You could change the default avatar assigned to a user by changing the setting within Settings > Discussion > Avatars > Default Avatar.
Hope this helps! If there is anything else that we can assist you with please don’t hesitate to ask.
Support
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Do you know why i can´t submit a ticket in https://select.ticksy.com/submit/#100003944. A couple of weeks they provide me support with my theme installation.
Regards!
Hello,
Thank you for choosing our theme!
The Elated Support Center has been moved to our centralized support platform.
If you wish to submit a new support request, please head on to our new and improved Help Center.
If you experience any issues with submitting a ticket to our support forum, please send an email to helpcenter@qodeinteractive.com in order for our support staff to be able to help you further. Also, make sure to include your purchase code in the email.
Thank you in advance!
Support
Select Portfolio part of
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How to Install Slidar in Demo
Hi there,
The slider needs to be imported separately. Please take a look at this article: https://select.ticksy.com/article/10121If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
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“Type In What You’re Searching For ” Where can I change?
Hi again,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and one of our support agents will assist you.
Support
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I created a ticket but I didn’t get an answer
Hi again,
Support agent has been informed, your ticket will be answered as soon as possible. Please continue the conversation on Ticksy. Thank you.
Support
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It is not easy to install, as a theme seller you should provide all the fixes to save time to your customers. Right now, i´m not able to install Revolution Slider and Contact Form 7. Everytime I try to do so, I receive the following message “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.” Could you please help me?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Select Portfolio part of
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Hello,
I bought this theme, but i find many problems… - The mobile dropdown menu on Chrome is very slow - There are cross origin problems (cross instead of icons , social icons) - can’t scroll through the testimonials - forced to use the basic wordpress gallery because you don’t have Mansory gallery (we can find this kind of gallery everywhere !).. The developper in my ticket explains we have to put only landscape photographies (your theme is for photographers : we must have the possibility to publish landscape AND portrait pictures). .. i probably forgot other issues i met..
I have already contact developpers with select.ticksy. com , but i loose a lot of time and some of problems are not resolved. I hope the update could fix those problems. But when i read other uses who have problems with the update, i’m a little bit afraid….
Sorry for this comment, but i find it is not normal to pay and having all those issues…
Hi there,
We are sorry to hear that you’re having a bad experience using our theme.
Your ticket has been answered.
Our support agents are at your disposal for any issue you might be having with our theme and are happy to help you.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if we could keep this conversation on Ticksy. Thank you.
Support
Select Portfolio part of
Qode Interactive
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Hi, I just updated the latest version of the template and the web has broken down. Now it goes like this: https://countrylemonade.es/bodas/ what could have happened?
Thanks in advance. Greetings, Virginia
Hi there,
Please try updating all the plugins also. You have Select Core 1.1 and the latest version is 1.2. Also, WPBakery version on your site is 5.1.1 and the version that comes with our latest theme update is 6.0.5.
Support
Select Portfolio part of
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Hi there,
Please make sure that you updated your theme and theme plugins properly:
You can do this by following these steps:
Download the latest theme .zip file from ThemeForest
Extract it and locate moments.zip
Extract moments.zip and locate the moments folder
Copy/Replace the contents of the moments folder to the /wp-content/themes/moments folder of your web site.
You need to delete the core plugin before updating the theme. If it still breaks, you need to delete the core plugin manually from your server. If the site remains broken, you then start deleting all theme plugins one by one until your site comes back up, then install the new versions of the deleted plugins.
Support
Select Portfolio part of
Qode Interactive
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Hello,
Thank you for taking interest in our theme!
This can be easily fixed with some additional CSS. Once you purchase your copy and submit a ticket to our support forum, our agents will help you out with this.
Support
Select Portfolio part of
Qode Interactive
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Hi Admin,
Have purchased moment, actually i want to create floating button on each portofolio that open up popup modal with content text inside do we have a module like that ?
currently i put widget , but widget not appearing
Hi there,
Thank you for writing in.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi, where i have to put the license key? I can’t import anything. Thanks
Hi there,
You don’t need a licence key in order to use our theme.
To import our demo content, please take a look at this article: https://select.ticksy.com/article/12623If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
Select Portfolio part of
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Hi support, i want to make sticky menu header for mobile. where is this option available ?
Hi there,
You should have a sticky header on mobile by default.
If you are having an issue with our theme, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi it’s not working on my pages can you suggest , http://compro2.surveypemilu.id
Hi again,
Your ticket has been answered.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate we could keep this conversation over there. Thank you.
Support
Select Portfolio part of
Qode Interactive
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When I go to edit a blog post I can’t see the elements and block builder to edit the post.
I installed the classic editor a while back but I can’t edit the post at the moment and when I view my blog post it’s all in code.
http://www.victoriahockaday.com/6-emails-you-should-be-sending-your-email-list-but-arent/How do I get everything back to how it was before?
Thanks, Victoria
I want to get visual composer back on the backend and not front end and I want the elements back
Hi there,
Please update your theme and theme plugins. WPBakery 6.0.1 is included in our latest theme update.
You can update your theme by performing the following steps:
Download the latest theme .zip file from ThemeForest Extract it and locate moments.zip Extract moments.zip and locate the moments folder Copy/Replace the contents of the moments folder to the /wp-content/themes/moments folder of your web site.
You need to delete the core plugin before updating the theme. If it still breaks, you need to delete the core plugin manually from your server. If the site remains broken, you then start deleting all theme plugins one by one until your site comes back up, then install the new versions of the deleted plugins.
Support
Select Portfolio part of
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I don’t understand the second paragraph. Re-download the moments theme from Envato and then do what? How do I copy and paste the contents of the moments folder? By core plugin do you mean delete visual composer?
Hi again,
Download the latest theme .zip file from ThemeForest
Extract it and locate moments.zip
Extract moments.zip and locate the moments folder
Copy/Replace the contents of the moments folder to the /wp-content/themes/moments folder of your web site.
You need to delete the Select Core plugin before updating the theme. If it still breaks, you need to delete the Select Core plugin manually from your server. If the site remains broken, you then start deleting all theme plugins one by one until your site comes back up, then install the new versions of the deleted plugins.
Support
Select Portfolio part of
Qode Interactive
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I’m having trouble with WPBakery pagebuilder. It doens’t upload images. Can you please update the theme? Or how can fix this problem?
I don’t know what i did, but it works again 
Hi there,
We’re glad you could manage on your own!
Support
Select Portfolio part of
Qode Interactive
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Hello! I have a problem with the shopping cart. When I add a product the price is visible (floating) on all the pages even when I close the “cart window”. This is ugly and confusing with otyer prices and informtation. Is it possible to fix tihs problem? Thanks!!
Hello,
Please, send us here your page link and some screenshot so we could check this closer. We are not quite sure on what exactly are you referring to. Thanks
Select
Hello, here are screenshots of the web with the problem.
https://we.tl/t-KAzC21Tr69 Here is a link to the web https://countrylemonade.es/producto/pack-de-muestras/Thanks!! Virginia
Hello,
Thanks. It is because of this part of custom css code you’ve added:
span.woocommerce-Price-amount.amount {
visibility: visible;
}Just remove it and this will be sorted. Thanks
Select
Hello, Thanks but the code does not work. The price disappears and the price can not disappear. That’s not the problem. The problem is that the price remains floating on the screen and should only appear in the cart. Thanks! Virginia
Hi again Virginia,
Please, try just to clear the cache on your browser. Since we have just checked again and problem is not detected anymore. Here is a video we just made https://www.screencast.com/t/xbD4TK331VSBest, Select
Hello!!
Yes! Sorry, sorry and many thanks. Everything is perfect
best regard!
Virginia.
Glad to hear this. Thank you for the update.
Hello!! And excuse me to ask again. I have seen that after changing the code of the cart, now, in the product card you do not see the total price when choosing the combinations. Just above the “add to cart” button should see the total price and has disappeared. Before the change, it could be seen 
Have there been any changes in the template?
Thank you! Regards! Virginia
Hi there,
If you remove this code:
span.price {
visibility: hidden;
}
Support
Select Portfolio part of
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Many thanks! The problem has been resolved
I would like to ask you one last question. I have the whole web translated into the Spanish language, but there are parts that I can not change (ex: link) Is it possible that the template is not compatible with the translation plugin? I have tried several but it does not work.
Are the texts that appear when there are products added to the cart
https://countrylemonade.es/cart/Thanks a lot!! Regards, Virginia
Hi again,
If you are referring to these links: http://prntscr.com/ocjuxr you need to translate woocommerce files separately. Check this link: https://docs.woocommerce.com/document/woocommerce-localization/
Support
Select Portfolio part of
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Hello, I can’t set a portfolio pinterest gallery like in a example: https://moments.select-themes.com/pinterest-three-columns-grid: 1) set a porfolio 2) set a porfolio list in a page but the portolio gallery not show in page… Anybody can help me? thanks
Hello,
Thank you for reaching us!
Since this is general option of the portfolio list element and dashboard is meant for general inquiries and pre sales questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Select
Unfortunately, the “moments” theme is not listed in the product category, and this is the first step in presenting a new ticket … What item should I choose? Thanks
Ok, I sent the ticket, thanks.
Hello,
You are welcome, support agent is informed and your ticket will be answered as soon as possible.
Best, Select
Hi there – we are ready to launch the site this Friday and when I went to update the parent theme (using a child theme for mods) the site became really messed up – mostly around the shortcodes all just printing out on screen. Of course theme support expired so what are my options – seems odd to pay $40+ to fix an update issue? Thanks
Hello there,
Please try to follow update procedure below and you shouldn’t have any issues. In the latest updates we had to relocate all the shortcodes to the core plugin so it’s necessary to update core plugin also alongside with the theme.
1. Delete Select Core plugin
2. Update theme
First you need to use an FTP client ( like FileZilla ) Download latest All files & documentation file from ThemeForest (your Downloads page) Extract it and locate theme-name.zip Extract theme-name.zip and locate the theme-name folder Copy/Replace the content of theme folder to /wp-content/themes/theme-name folder of your web site.
3. Install latest core plugin from the appearance > install plugins page.
Also make sure your WPBakery page builder is installed and active and shortcodes should display properly.
Best Regards, Select
Did the new theme 1.8.2 remove some of the features from the WPBakery Page Builder plugin?
For example: image slider function
Hi there,
In the latest theme update we updated WPBakery page builder so now theme is bundled with the latest 6.0.1. You can check this in on the main themeforest page of the team by following this link https://themeforest.net/item/moments-a-multipurpose-wedding-celebration-event-theme/16818524#item-description__change-log but didn’t removed any function. All the modifications in the page builder are from the author of the plugin that you can check on this link https://kb.wpbakery.com/docs/preface/release-notes/
Best Regards, Select
Thank you for your reply
Oddly enough, my WPBakery page builder, whether a new version 5.x or version 6.0.1, As long as the theme is 1.8.2, the original settings will not be visible (part one).
Such as image silder
In the WPBakery page builder update file, I did not see the delete function.
Can you tell me what is the reason?
Hi,
I just checked this in my local installation of the theme and image slider element is displayed properly https://www.screencast.com/t/toPUyw9j7
Please make sure you installed the latest core version after theme update. You can do that by deleting current core plugin and installing latest version from the Appearance > Install plugins page.
If that doesn’t help please provide website url so we can check all the plugins versions installed.
Best Regards, Select
