9432 comments found.
Hi, We are using your great theme with version 2.2 at this website http://city-move.co.uk. But we have problem with Google map and see error “This page can’t load Google Maps correctly”. We need to pit Googl Api but can’t find where in the theme settings. Need a help please!
Hello,
Thank you for your kind words about our product.
You are using an old version of the theme which is the reason for Google Maps not working. There was no option in version 2.2 because at that time Google Maps service was free to use.
You can only have the option to add an API Key for Google Maps by updating Real Homes Theme to its latest version which is 3.9.1. You can follow this guide to update the theme to the latest version.
We recommend you to try to update the theme on a duplicated site first. I mean duplicate your current website to a subdomain or a sub-folder and then test the update on it before updating it on production/actual website. You can use any of the following plugins to duplicate your current website.
Duplicator – WordPress Migration Plugin
It is quite important to make notes during the updating process on duplicated website so that you can follow the same steps on the production website later on.
Also, make sure to backup your production website before updating it to avoid any data loss. After completing the update process you can add the API Key for Google Maps in Easy Real Estate Plugin’s settings as explained here.
For any further assistance, please register at our support website and ask your question over there, so that we can assist you properly.
Best Regards
Hi, Elementor is not working anymore, I don’t know why but every time I want to edit a page with elementor, i have an error that says : ”...the content was not found.” Elementor version is v2.6.7 Real Homes Elementor addon is 0.3.2 I’ve opened a support ticket but sitll I don”t have any answer. Please help ASAP. Cheers tonino
Hi,
Thanks for your patience.
Make sure you have following setting [ https://jmp.sh/wm3Hr19 ] enabled.
If issue persists then message me directly using email form on my profile page http://themeforest.net/user/InspiryThemes and provide your website administrator access so that I can resolve this issue for you.
Regards
Thx. Now it’s working on home page but all others pages are still with the same error that says : You have yo call ‘the_content’ function.
Okay message me directly using email form on my profile page http://themeforest.net/user/InspiryThemes and provide your website administrator access so that I can resolve this issue for you.
email sent
I’m sorry to insist but it’s still not working.. please help asap.. cheers
Hi Antonin,
I have responded to your ticket as well as communicating with you via direct email.
Thanks & Regards
Usman
hello, I just want to ask you if your theme support translates for property in Arabic languages in the back ends admin area.
sincerely.
Hi,
Thanks for taking interest in this theme.
Yes, RealHomes theme supports RTL languages and you can add properties in Arabic.
Regards
thank you for your replying.
i know your theme support RTL but i mean is that support to translate back ends properties ??
Regards.
Yes Its back end is translatable in Arabic and You can add properties in Arabic from admin side.
RealHomes also comes with 6 months support. So feel free to contact us in case you need any assistance while using RealHomes in RTL.
Thanks & Regards
hi, i sent a support ticket. Its kind of urgent. Just following up. Thanks.
Hello,
Your ticket has been answered 2 hours ago. Please let us know if you need any further assistance.
Thanks & Regards
thanks.. just replied back..
Please keep communicating with our support team and they will resolve all the issues you are facing.
Thanks & Regards
Hello,
All of sudden I’m not able to login using the theme login page anymore. It says either my user or password are wrong, but it logs me in normally via wp-admin. It’s happening with all the users. I couldn’t figure out if that’s an issue with the theme or my website. Any thoughts?
Hi,
We need to troubleshoot to see what is going on. Message me directly using email form on my profile page http://themeforest.net/user/InspiryThemes and provide your website URL.
Regards
I need to change the background color of the header in tablet/mobile sizes. Its the dark grey color and I can’t find anywhere how to change it. Please help!
Hi Matt,
Please sign up and create a ticket at our support platform so that our support team can help you changing the background color properly.
Best Regards
pre-purshase
Hi,
I tested your demo. I have some questions :
1. Is there a way to have a demo as an agent/admin ? 2. Is there a way to have a planning/Agenda for each agent ? if no, do you know a plugin which can be used in order to have it ? 3. Can I have more information on how mortgage is calculated ? 4. How can I send e-mail campaign to all customers ?
Many thanks in advance for your answers
Hi,
Thanks for taking interest in this theme.
1. We do not have an admin demo available for trial but you can check screenshots provided on item detail ( https://jmp.sh/AQGUvav ) page to understand how theme looks and works from admin side.
2. Not sure what you meant by planning for each agent ? can you please explain ?
3. Mortgage calculator is a widget that automatically picks property price and uses standard formula for mortgage calculation. Let me know if you want something specific out of mortgage calculator ?
4. There is no in-built solution for email campaign and you have to use a third party plugin or service for this purpose.
Regards
hi theme hace the option to add sticky header on mobile phone??
Hi,
Thanks for taking interest in this theme.
RealHomes provide sticky header support but not for mobile screens as it does not make sense to have a sticky header on mobile phone when you already have a very short & narrow screen.
Regards
Do you offer installation services? I can never get these Real Estate themes to work properly.
Hi,
Thanks for taking interest in this theme.
Yes, We do offer installation services. After purchase, message me directly using email form on my profile page http://themeforest.net/user/InspiryThemes and I will help you with it.
Regards
Hello, we have problem. On the site https://der-immobilienmakler.net/gewerbeimmobilien/ we have used the shortcode [properties count = “100” types = “commercial real estate” layout = “list”]. It is not formatted properly. Picture and text is not in line. See screenshots. What can we do?”
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards
I can not register on your site. Where can I find my code from the purchased support?
I entered my code on your page under “Verify”. Then I receive the message! Purchase code already exists!”””
Okay,
Message me directly using email form on my profile page http://themeforest.net/user/InspiryThemes and I will resolve it for you.
Regards
Can I using Nextend Social Login instead of wordpress social login plugin?
Hi,
Social Logins are already supported by RealHomes.
For social login setup consult related documentation https://realhomes.io/documentation/setup-social-login/
For any further assistance, Please register at our support website and ask your question over there.
Thanks & Regards
Hi, 1 When a user posts a listing, is it possible to have a free package for him? Does it have refresh option? Does it keep searches? Is the search you typed with you during each step?
2 On page speed test: PageSpeed Insights It shows slow speed On mobile = 6 on desktop =38 Is there a solution for this?
Best regards.
Hi,
Thanks for taking interest in this theme.
Yes, You can have a free package for your users if you want.
When a visitor search properties, the search form retains his searched values that can be reused for next search query.
Our theme demos are totally in raw form without any performance optimisation ( I mean without any cache, CDN, minification of files or unification of files ). Simply hosted on a basic VPS.
Performance primarily depends upon your hosting provider. If you are getting a VPS with reasonable RAM, SSD drives and PHP 7.2 then you are good to go. To further improve the performance, you can use cache plugin with CDN integration.
Let me know if you have any further questions.
Regards
Yes of course, You can use any of Properties List template ( http://modern.realhomes.io/list-layout/ or http://modern.realhomes.io/list-layout-full-width/ ) as home page and disable its map from settings.
Get in touch with our support if you need any assistance after purchase.
Thanks & Regards
We want to have a test, please can you give us access the demo admin panel with pass + username?
Hi,
We do not have any admin demo available for now. Slider images in properties list effect page’s load speed due to increased number of images, that is why this is not supported by default but it can be achieved with code customisation in child theme.
Regards
hi, how do i redirect the costumer to a page that i created right after he submitted his property, instead of redirecting him to “my properties” page?
Hello,
Please register at our support website and ask your question over there, so that we can assist you properly.
Best Regards
Hello ! I have purschased the theme and I was wondering if would be possible to change the header picture in the property cities, so each city has his own header picture. Could you please help me?. Best regards.
Hello,
There is no option to add different banner for each taxonomy but our support team will assist you.
Please sign up and create a ticket at our support platform.
Best Regards
I did already, thanks
As you will see the link is broken, 404. Can you advise please? Thank you.
Hi,
Thanks for pointing it out, I have redirected the URL to updated article https://support.inspirythemes.com/knowledgebase/how-to-update-real-homes-theme-to-version-3-9-x/
I recommend you to try the update on a duplicated site first. I mean duplicate your current site to a subdomain and then test update on it before updating it on production/actual website. You can use a plugin like https://wordpress.org/plugins/duplicator/ or https://wordpress.org/plugins/all-in-one-wp-migration/ to duplicate your current website.
It is better to make notes during updating process on duplicated website so that you can follow the same steps on production website later on.
Also make sure to backup your production website before updating it.
For any further assistance, Please register at our support website and ask your question over there, so that we can assist you properly.
Regards
Hi! in the single property page, on the main property gallery at the top, I would like that if i click on the next picture arrow it opens the full width gallery automatically to avoid to show cut pictures. How can I achieve this?
Thanks
Hi,
Please register at our support website https://support.inspirythemes.com/login-register/ and ask your question https://support.inspirythemes.com/ask-question/ over there, so that we can assist you properly.
Regards
Is there a login to test submission of a property?
Hi,
Yes, [ User Name & Password = demo ( This user has contributor role ) ]
Regards
Is it possible to search by the acres of a property? In other words the land area, but not the square footage?
Hi,
Thanks for taking interest in this theme.
RealHomes allow you to change measurement units to your requirement.
Regards
Thanks, but does it allow the user to search by land area though? Not just change the measurement, but can one search by land area in addition to square footage?
You have to decide one measurement for your website and add/search property data based on that, the search will automatically work for those numbers.
If you want to have two measurement units within the same field then that is not supported for now.
Regards
There is no option of new user? register in login icon. How to make it appear
Hi,
To allow user registration, you need to check the “Anyone can register” option from [ Dashboard → Settings → General ] page and save changes.
For more details, please consult related documentation https://realhomes.io/documentation/login-and-registration/
For any further assistance, Please register at our support website and ask your question over there.
Thanks & Regards
Hello, how are you? I have a problem when ADD New Imovel returns with the error: Error Publishing
look here >>>> http://prnt.sc/ojhkjx and here >>> http://prnt.sc/ojhkui
I have the latest version of the theme look >>> http://prnt.sc/ojhl20 Current WordPress also look at >>>> http://prnt.sc/ojhld1 You can tell me what is happening sometimes is simple thing, I thank you for that.
Sincerely Henry
Hello Henry,
Please install and activate Classic Editor Plugin and then try to add or edit a property.
Kindly let us know if the issue continues.
Thanks & Regards
oohh yes it works correctly now 
Thank you very much
Hugs
You are very welcome.