2102 comments found.
Hello,
I’d like to ask you if there is a chance to set number of columns in Recent Blog Posts shortcode within WPBakery plugin. Looks like there are .css records for it but I didn’t find any kind of settings directly in the backend editor.
Looks like there is 4 columns set by default but I cannot change it anyhow. I’ve also tried to add it manualy to the code below but doesn’t work.
Do you have an idea? Thanks.
Hello Sabiza,
Make sure you are using the latest version of the theme and the plugin.
After updating both, if you still have the problem please contact our support forum.
Best regards
My LayerSlider WP version is 6.7.6. I have an error when i try to update it : “License activation is required to receive updates. Please read our online documentation to learn more.”
Hello Seb92,
Please check the following articles regarding plugin license and update :
If you have further questions please contact our support team.
Best regards
Dear developer,
Could you post the change log of version 3.8.4?
Thank you very much.
King regards
Hello Proaction2,
We only updated the Layerslider to the latest version.
We will add the changelog, sorry for the inconveniences.
Best regards
Can you help me to find a solution why my blog can’t be redirected to social media correctly? The image of the blog doesn’t show up. I have made the thumbnails right resolution and format. But it still doesn’t want to be redirected for instance to linked.
Dear VisionArt_DenBosch,
Many thanks for purchasing Thefox. Could you please create a Support Ticket on Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi! I have bought recently the theme and it’s amazing. For some reason, I can’t upload some images – I get always HTTP error. I’ve tried set upload or memory limit bigger for the server, and tried several methods to fix the HTTP error, but nothing happened.. Only worked to disable the Fox theme and I can upload images again. I think it cause something in the theme. Can you help me please or what can I do to fix this? Thank you so much!
Hello Krisz,
Please contact us on our support forum and give our team the maximum info you can about the issue also if possible give them access to your dashboard.
Best regards
Hi, I need urgent help, my site is saying that the purchase code is wrong, can you help me?
Hello leolvieira,
Make sure that you are using the theme latest version and re-try, if you still have problem after this please contact our a href=”https://tranmautritam.ticksy.com/”>support team under the license registration issue.
They should be able to help you with this.
Best regards
Hello There, I am wondering if there is a way to have search tab on mobile menu around Burger Icon (so it is visible when site loads) rather than buried under it, which requires clicking on it.
I want to use category and blog post to organise ‘Products’, but I find there is no way to customise category page and each blog page. I have to use ‘Page’ for each item
Hello Qiulihong,
Please contact our support forum, our team should be able to help you.
Best regards
Hi will you be updating slider revolution to version 6 with this theme?
Hello Slyk themes,
Yes, if you update the theme to the latest version you should be able to update the Slider revolution from Appearance > Install plugins.
Best regards
This did not work, you have prepackaged the plugin they said you must update it via theme?
Hi there,
I have a one page, how can I activate the back to top button? I see it on the demo pages, but don’t see it on the theme options.
Thanks in advance.
Ok, I just realized it doesn’t appear if I don’t have a footer..
Glad to hear that you find what was wrong.
Best regards
I Can’t install demo content!
Hello GreenShieldTech,
Please check this article and contact our support team if you need more help.
Best regards
Hola buena noche. no puedo activar mi thema me sale codigo invalido
y cuando genero el tiquete, me dice que mi licencia caduco.
pero en el momento no necesito soporte.necesito activarlo. solo compre este tema y hasta ahora voy a usarlo. cuando voy a activarlo me dice que mi licencia caduco. no voy a renovar el soporte. con otros desarrolladores en este caso solo actualizarían mi código de activación en el archivo de descargar.
By inserting an icon, it’s giving this mistake: Illegal string ofthe icon/home/bnrincor/public/rednance///themes/themes///123/rd/rd_shortcodes, php – rd_shortcodes, php on line 105
https://residencial.bnrincorporadora.com.br/lagoa/#prettyPhotoHi Guys, Trying to change the size & strength of title text. Ive found all colour settings etc but cannot find anything to adjust the size of the title text itself.
Hello Allincreative,
Please contact our support team, they should be able to guide you on how to achieve this.
Best regards
Hey guys. My ‘support’ has run out and I don’t particularly think something that should be a default feature as is with almost every other theme, should warranty another 43USD purchase just to get an answer… Sorry but not too happy with that at all. Is that a money grab scheme you guys have? Hide features or don’t put them in so people have to keep renewing their licenses?
This is something that Envato made and forced on authors, it is either we do support and you need to buy it or we don’t support the item at all.
Hope that answer your question.
Best regards
Except this feature should be built in and I shouldn’t have to ask how to do it…. Good job guys. Won’t be recommending this theme in future – I’m not paying another license to ask a question I shouldn’t have to. Other themes have this feature included in the title style. Funny that.
Hello Allincreative,
We do all the support in our support forum as required by the marketplace rules.
Best regards
Yes I’m sure you do. That’s not my point. My point is the simple changes I want to make shouldn’t even require support because they should just be part of the theme to begin with. Every other theme I have used has this feature. Except yours. So if you cannot Include this in your theme (rediculous) and cannot give us a simple way to do it without paying for another ‘theme license’ then sorry but that’s terrible. Thanks heaps and good luck.
Hello Allincreative,
The option is in the theme panel under typography settings.
If this is something else you are talking about then I am sorry but you need to contact our support and give them more details and they will provide you with instruction on how to achieve the changes you want.
Best regards
No its not – but thanks.
You are using an old version of the theme or / and of our custom plugin or we are not talking about the same thing.
Best regards
Ok, its really simple guys – don’t try and deflect blame to an imaginary plugin that has never been mentioned. ALL I want to do is change the alignment and font size on the page titles…there is no setting to do this. that is all I have ever said from the beginning and you’ve tried deflecting to the support system. It’s not about the support system, it’s about the missing functionality of your theme. Now is there a simple way to do this? Will you add this basic function that is included on every other theme? Or are you going to tell me I need to pay to be told how to?
Hello,
It seems like you have archived or deleted all public support tickets on https://tranmautritam.ticksy.com/ pre mid-2018. Why would you do this? It is influencing whether or not I purchase your new theme.
Hello Dcprotog,
Unfortunately this happened with ticksy and issue we had with their forum.
And no, if you buy our new theme or not doesn’t change anything, if you have purchased one of our theme and if your support is not expired you can open new tickets.
Best regards
Hi. I purchased this theme years ago it’s been fantastic. We only have tiny little thing that is bugging us now, as we can’t figure out how to change the text colour for one of the tabs on the homepage header bar.
After we receive a response we’ll be happy to write a review for your assistance in this tiny matter.
Hello Paulma,
I am sorry but we only do support to verified customers from our support forum.
Best regards
I’ve been using and enjoying this theme for a long time. However, over the last few months, every time I upload your latest theme code updates, it breaks my wordpress admin tool. More specifically, I’m no longer able to upload media files – I always get the message “HTML error.”
After months of trying to fix it, I’ve come up with this.. two files to touch:
1) define(‘WP_MEMORY_LIMIT’, ‘512M’); added to wp.config.php 2) this added to function.php in the theme folder – this is the file that gets overwritten by your updates, so i have to go add this back in every time:
function wpb_image_editor_default_to_gd( $editors ) { $gd_editor = ‘WP_Image_Editor_GD’; $editors = array_diff( $editors, array( $gd_editor ) ); array_unshift( $editors, $gd_editor ); return $editors; } add_filter( ‘wp_image_editors’, ‘wpb_image_editor_default_to_gd’ );
I’m not sure if this issue is caused by my hosting company ( A Small Orange) since it’s weird no one else is reporting this, but I thought I would point it out to you and maybe you can make a permanent code update that prevents this media upload issue in the future.
Thanks.
Hello Urban_ryno,
Thanks for the feedback!
Can you tell us what web hosting company you are using?
Best regards
I’m using A Small Orange Hosting.https://asmallorange.com/
checking in.. you ever going to fix this? I have to correct the code again today because i can’t upload any media files.
Ok, really strange, please contact our support team and give them access to your dashboard and information about your server settings.
Best regards
Hello, I have a major issue with visual composer usage with your theme. It does not display any settings that I set in the dashbord, there are no background colors to the rows or to the columns at all. Please help!
Hello Tntfactory,
Please try to update the theme and plugins, then clear the cache, if you still have problem please contact our support team.
Best regards
1. I have activated my new fox theme after re-purchasing a new licence, the reason for this is my pages are not opening at all so i can not edit them, since the update now my home page on my website is missing text and has a big blank space.
2. The other reason for re-purchasing was i was hoping it would fix the page builder – my original page builder i used to create my website disappeared about 5-6 months ago and I have been unable to edit my pages or create new pages.
Hello Chaecalderwellness,
Really, strange, make sure that the theme and wpbakery page builder plugin are updated.
Clear the server and browser cache, if you still have problem after doing this please contact our support team.
Best regards
Hi there,
I was searching for a solution to display the top bar on mobile and found a comment from a couple of years ago that said it would be available in future updates.
I have version 3.7.7 installed currently installed on a local installation and don’t see this as an option. Did you guys ever included it? Can I find documentation about this?
Tried to do it with css or find it in the media queries but no sucess.
I’d really appreaciate it if you could help. Thanks in advance.
Hello Creamen,
Currently you can do this with custom css and media queries but not recommended because the layout will still be messy.
If you have questions please contact our support team.
Best regards