Hi,

Please read and follow the instructions written in the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417

This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.

Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-product .owl-carousel .img-thumbnail img {
width: inherit !important;
}

.owl-carousel .owl-stage-outer {
height: inherit !important;
}

Thanks.

Along with the two css changes you mentioned, I had to add one more to get everything in place.

.summary-before.col-md-6 -> Hard coded the width of the column to 455px and kept the woocommerce image size setting to 600.

Actual code added in : Appearance >> Theme Options >> Skin >> Custom CSS>

/* Custom Image Size on Single Product Page */ .summary-before.col-md-6 {max-width:455px !important;} .single-product .owl-carousel .img-thumbnail.img {width: inherit !important;} .owl-carousel .owl-stage-outer {height: inherit !important;}

Thanks

Sound’s Good!..
You are the best..

Hi,

Sorry to say that but this requires Customization, and Customization services is not included in the Support Policy, So I suggest you to contact our Customization team for paid Customization services or hire any developer.

Thanks.

Hi,

No, Sorry we do not have any idea for it, Please concerned with the plugin Author, This plugin is not included in the third party plugins compatible list confirmed from our end.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

This plugin working fine with another WP Themes. And when I connect to authors, they ask me to contact you)

Hi,

Sorry to say that but if this plugin not working for you with Porto Theme then it means there is a conflict between the Plugin and Porto Theme and in that case, there are 2 possible ways, First one is contact plugin Author and ask plugin Author to Customize the plugin core files for you for making the plugin compatible with the Theme and the second one is contact our Customization team for paid Customization services and ask the Customization team for Customize the Theme core files for you for making the Theme compatible with the particular plugin.

Thanks.

Hi,

Please read and follow the instructions written in the below-given articles:

1. http://www.wpsnippet.com/creating-responsive-two-column-form-using-contact-form-7/
2. https://wplearninglab.com/contact-form-7-2-column-responsive-form/
3. https://wphub.me/wordpress/create-responsive-multi-column-contact-form-7/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/03/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Quick support! thank you very much!

Most Welcome!

Hi,

This is just the cache issue nothing else, Please flush your server cache and then deactivate it until you are in the development process and then deactivate the site cache plugins including FVM and also deactivate all the third-party plugins and check your site after removing the browser cache, I am sure you will not find the issue and then again activate all the third-party plugins one by one and check which one is creating an issue on your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

No its not true at all, You will always get the Theme Update for free for lifetime, and you will always update the Theme from WP Admin as well, Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Themes and click on update Theme, It will work for you.

OR Please follow the steps listed in this article for updating the Theme on your site: https://smartwave.freshdesk.com/support/solutions/articles/12000052422

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes, you can, You can Install the Single Theme with a Single License on Multisite.

Please read the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052418
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052391

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/06/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Just checked your site and finds it is working perfectly fine at my end, Please see this screenshot: https://screenshot.net/rr8p9h7
It must be the cache issue at your end nothing else.

Thanks.

Hi, ok but I checked on few laptop and I have still color green in menu, in single product: https://ibb.co/w6V7zNm / https://ibb.co/16zdPkg. I hanged all color in skin to orange. I have one problem about breadcrumps: http://michustrony.pl/category/fashion/ I changed te color text to white: https://ibb.co/gZtYSWQ but still i Have other color and It,s possible make a gap breadcrumps ? – https://ibb.co/wS3gc1s

Thx for the information

Hi,

Please contact us via our support system with your site WP Admin Login details and share your issues one by one there, we will check your site and provides you the solution for every single one, one by one.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress is # 1 WooCommerce Theme on ThemeForest and yeah you can handle all the stuff you want easily using Porto WordPress.

Thanks.

Hi,

Yes, this is because the particular row has a space in which those columns has to fit/fix, So if you only change the spacing in between columns then obviously it will extend their spaces and break the row space, but if you want space in between those columns then you have to set the columns spaces as well using Custom CSS which already set and pre-defined in bootstrap, So please share your Live site Page URL with me here so that I’ll check and set the Custom CSS for your particular page and provide it to you or please contact us via our support system with your site WP Admin Login details so we will set it for you on your site.

Thanks.

my test page https://baltresto.com/test . It will be very nice if You advice or point CSS code for Custom CSS

Hi,

Please copy and paste the below given CSS code to the particular page Custom CSS Option and check your site page after removing the browser cache.

@media (min-width: 768px){
.vc_column_container.col-md-3.vc_custom_1564552123756 {
    -webkit-flex: 0 0 20% !important;
    -ms-flex: 0 0 20% !important;
    flex: 0 0 20% !important;
    max-width: 20% !important;
    margin-right: 10px !important;
}
.vc_column_container.col-md-3.vc_custom_1564552134396 {
    -webkit-flex: 0 0 20% !important;
    -ms-flex: 0 0 20% !important;
    flex: 0 0 20% !important;
    max-width: 20% !important;
    margin-right: 10px !important;
}
.vc_column_container.col-md-3.vc_custom_1564552173073 {
    -webkit-flex: 0 0 20% !important;
    -ms-flex: 0 0 20% !important;
    flex: 0 0 20% !important;
    max-width: 20% !important;
    margin-right: 10px !important;
}
.vc_column_container.col-md-3.vc_custom_1564552203518 {
    -webkit-flex: 0 0 20% !important;
    -ms-flex: 0 0 20% !important;
    flex: 0 0 20% !important;
    max-width: 20% !important;
}
}

Thanks.

Hi,

This is your WP Text Pattern plugin issue, Please deactivate this plugin and check your site after removing the browser cache, I am sure your issue will solve.

Thanks.

Hi,

You can simply copy and page from any Demo on your main site by following the steps listed below:

Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from Test site to Live site and set it as Home Page by selecting it from WP-Dashboard >> Setting >> Reading, or like same way you can copy any page from test site to live site and It will work for you, But the main issue is you can only use the single license of the Theme on a single Domain/Site and this is Envato policy you may wish to confirm from them as well, Now how to transfer the License from Test to Live site and vice versa please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site Please note that you can only able to read this article after purchasing the Theme.

This is the only possible way or simply we can also help you and provides you the requested pages WP Bakery elements short-codes as well.

Thanks.

thank you i thing taht work. is there a german translation in your theme?

Hi,

Most Welcome! and Yes, Please contact us via our support system so we will provide you the requested translation files of the Theme.

Thanks.

Hi,

We have used WooCommerce Plugin in the Theme, and WooCommerce has its default Payment Gateways as written in this article: https://www.fastcomet.com/tutorials/woocommerce/payment-methods
apart from this there are hundreds of WooCommerce Payment Methods and you can use any one as per your requirements we do not tested every Gateway with the Theme but Theme is Quite stable and works with many Major Plugins.

Thanks.

This thing is know. It includes only paypal, Direct bank transfer, cheque and COD. But in India people are addicted to Paytm, UPI and all other third party applications. In this case what should i do?

Hi,

You have to try any third party plugin for it with the Theme, If it works fine, its good! and if will conflict with the Theme then you have to Customize the plugin core files for making the plugin compatible with the Theme or if you want us to Customize the Theme core files for you for making the Theme compatible with the Plugin then you have to contact our Customization team for paid Customization services.

Thanks.

Hi,

Please go to WPBakery Page Builder >> Role Manager and check Yes to Product Post Type as showing in this screenshot: https://screenshot.net/elvx1sz
and save changes and check your site after removing the browser cache.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can set the sidebar with all Product Categories using Product Category Widget and if you want to set the icon with each category then you have to use Custom CSS for it.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

WooCommerce by default provides some payment Methods and those payments Methods has functionality of Refund as written in the official documentation of WooCommerce: https://docs.woocommerce.com/document/woocommerce-refunds/
OR you can use any third party plugin as well for your required needs.

Thanks.

Hi,

The header is there on your site: https://screenshot.net/509z8u7
and it is not showing in sidebar and properly because you have changed its setting and using header builder and created your own header so please change it to default pre-built header and it will work for you otherwise, please contact us via our support system with your site WP-Admin Login details so we will check it for you.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Yes, It has to work, Please go to WPBakery Page Builder >> Role Manager and select/set Post Type as “Custom” and check all the Custom Post Types Yes as showing in this screenshot: https://screenshot.net/42w4lfg

And yes for checking above article you have to Login into the support system.

And if still your issue will not solve then we have to debug your site and for that you have to contact us via our support system with your site WP Admin Login details but after purchasing the support extension because your 6 months of support period is expired from 15/02/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I have already checked that and Role manager is having correct recommended settings. See here – http://prntscr.com/omajkc

But still unable to add new pages with pagebuilder. see here http://prntscr.com/omajco

Any suggestions ?

Hi,

Now, We have to debug your site and for that you have to contact us via our support system with your site WP Admin Login details but after purchasing the support extension because your 6 months of support period is expired from 15/02/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please deactivate all the third-party plugins and check your site after removing the browser cache, Hope your issue will solve and then again activate all the third-party plugins one by one and check which one is creating an issue on your site.

Otherwise, please contact us via our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.

Thanks.