146 comments found.
Hi, does your theme integrate into Woocommerce 4.x?
IT will work in 4.x if you found any issue open ticket our team will fix asap. Great new is our theme Elementor version is done. we are going to release withing few week. If any one need Elementor version Thank you
I purchased the theme however when importing the demo data, I get an error: [ERROR] Failed to import “Theme Backup – Pool Services – 1.5.0” (Media) [ERROR] Failed to import “Plugin Backup – WPBakery Page Builder – 5.5.2” (Media) [ERROR] Failed to import “Theme Backup – Pool Services – 1.7.0” (Media) [ERROR] Failed to import “Plugin Backup – Pool Services Helper – 1.7” (Media) [ERROR] Failed to import “Plugin Backup – Poolservice Demo Installer – 1.6” (Media)
Hello , Please ignore this. This is not a issue. We have remove those backup plugin zip folder our live site so that at the time of demo importer it will not import customer site. It made by our site by a plugin when we update theme and plugin. Hope you understand. If you face any issue open ticket in our support system https://support.smartdatasoft.com Thank you
possibility and see an administration?
Hello, Our theme is built with WPBakery page builder, the good news is We are working on Elementor version. This week we will try to release elementor version. Right now we have no administration to check. Thank you
How do you add new and edit the pages listed under “Services” in admin, for example, RESIDENTIAL POOL SERVICES?
When I select edit, the text field is blank and if I paste something in there it disappears after selecting publish.
Hello, You can follow this video https://www.youtube.com/watch?v=2ELgWhp0NWY Thank you
Thank you, but I have done all that. My problem is that in the “Edit Service Item” screen there is NO text in there to edit. It is completely blank. It’s this way for all service pages in both Visual and Text editor.
https://www.dropbox.com/s/2pv6xog6877q438/screenshot-admin-area.jpg?dl=0On the user end however, the content is definitely there.
https://www.dropbox.com/s/dgg2t9eadfevvgh/screenshot-user-end.jpg?dl=0Hello, this is a strange issue . can you please open ticket in our support system. Our team will help you. Thank you
Thank you and the support team for such quick service. Everything is perfecto now!
Thank you for your comment. Do not forgot to write testimonial about our service and give 5 start ratting. Thank you
Will this theme work with the latest Wordpress update 5.4?
Hello, Yes it work latest WordPress 5.4
Thank you so much for the prompt reply!
How to make the logo image not blurred. i uploaded hires photo
Please open ticket in https://support.smartdatasoft.com with your site information. Our technical team will investigate and help you to resolve the issue. Thank you
Importing Demo Data I get a 404 Not Found error? No response from ticket system.
Hello, is your problem solved.If no open ticket in our support system https://support.smartdatasoft.com Thank you
I’ve opened a ticket and no response.
Hello, I have replied your ticket more than 10 hours ago and your demo import is done. Please your spam folder or ticket after log in Thank you
I responded to this before I saw the ticket response in email. Thank you, all is resolved now.
This theme been updated?
Hello, Theme file has no changed right now. But the plugin update all time. Which user found from WordPress backend dashboard and auto update all time. That is why the update time in themeforest is old.
If you have any issue we will help you to fix asap. If there is any issue in theme we will release update in themeforest.
Thank you
there is no Youtube icon in social media widget, how to add that?
Please open ticket in our support system our team will guide you how to do this. Thank you
can you let me know the code here fastly? ticket will take alot of time.
I am sorry to inform you , i do not manage support and this comment section is only for presage question. We have technical team he manage the support and fix bug or improvement if need. Then we release theme. Thank you
online booking/appointment for service avaliable within theme?
Can you show us any sample we can then suggest you how can you do that . Right now our theme use contact form 7 which can be use for booking
Thank you
Sorry that kind of booking system is not integrated in our theme right now. You can purchase that booking plugin separately from codecanyon if you like to integrate with your site Thank you
will you able to intergrate the booking management with your theme if i buy it? also which code canyon theme are you talking about?
also in the future version will you include such booking management i will need in next 6 month
We are sorry to inform goo right now we have no plane to add that kinds of booking. If we are bale to create in the future we will try to incorporate it. Thank you
i am getting error at : wp-content/plugins/pool-services-helper/vc_element/vc_shortcodes.php while adding gallery
Please open ticket in our support system https://support.smartdatasoft.com Our team will help you Thank you
I just migrated a site using Pool Services Theme on a GoDaddy development site to the live site. Now I can’t register the theme license. There’s no way to unregister from the dev site.
We have solved this issue. Now you can activate license in your new domain.
Perfect, thanks!
I am trying to activate site but am unable to do so.
Hello, I saw your licence is activated two sub domain already . If you want to activated in a new domain , then old activation need to remove from our end. Same domain activation will not made issue. Thank you
The blog posts do not have an
tag. Will you fix this in the next update?
Sorry. I did not see this message problem… Rewriting: The blog posts do not have a H1 header. Its a huge SEO issue. Will you fix it in the next updates?
You can overwrite template for. Child theme and edit which one is people. If you open ticket in support our team will help you.
Thank you
Cannot activate theme – Do I need to unlink the license code from an old install? I want to use the theme on a new website. Thanks!
Yea you need to remove the old licence. Send us your licence key from our profile page or via support ticket we will remove that Thank you
Where can i change the Main Menu font size? I can’t figure it out. 
Please open ticket in our support system our team will provide you a custom css, which can help you change the site. Thank you
What is the latest version of this theme? Can you tell me with which PHP Version the theme version 1.6.0 is working?
You need php version at least 5.6+ and bellow php 7.3
For 1.6.0? And what is the latest update version?
Yes for 1.6.0 also our latest version is 2.3 and it work fine in php 7.2 Thank you
Perfect thanks a lot!
Im getting this error when i try to edit the theme options:
Invalid security credential. Please reload the page and try again.
Might have something to do with it being in “Developer Mode Enabled”
I cant update several things on the site.
anyone gonna answer this?
Sorry, we have missed that. Please open ticket in our support system for any technical issue. Our support system URL is https://support.smartdatasoft.com
Does this theme got demo import with all pages ? I have to buy this theme , please let me know
Demo will import all pages like our demo. There is a button for one click installation. Thank you
HTML template by any chance?
If you purchase wp version we can provide free HTML Thank you
Your demo only contains rtl where is ltr
You can click the button for ltr. Normally demo is ltr.if you need any help open ticket in our support system https://support.smartdatasoft.com
I already put support ticket there.
