6201 comments found.
Hi there, I’m having an issue saving logo changes: I upload the new logo to media files, go into select options, remove old logo, save new one, save all changes, green message saying changes saved BUT, nothing saved on the website and when I refresh the admin page, the previous logo is in there.
Earlier this morning I uploaded a new logo and it saved, not sure why this is happening? No caching plug-ins are on the website at all. Was just loading a different logo with extra text.
Is there a maximum width perhaps? Website is nfconstruction.co.nz
Thanks
Hi there,
We don’t know why this happened. There is no max width for the logo, it gets scaled down to the predefined size no matter how big it is.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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I’m not paying $50 for support when there is an error with your product.
I’ve deleted the logo files from the server via FTP and they are still showing up within the core plug-in but are not within the media library. If a file no longer exists, it shouldn’t be showing in the logo upload area.
This will be an error with the select core itself, can you please let me know when this has been resolved? Let me know if you would like any screen shots so this can be resolved for future purchasers.
Hi again,
Please reach us at support@select-themes.com with your site url, wp admin credentials and your purchase code so we can investigate on this further.
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I wish there was an original version of STOCKHOLM without all the e-commerce stuff. I have used it since the beginning 2014…and don’t need all the extras: shop, restaurant, etc.
Hi there,
You can import our original demo. Before import, remember to deactivate WooCommerce, and demo shops and products won’t be imported.
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Select, Thank you for your immediate response! Do I need the woocommerce and restaurant plugins even imported in my stockholm theme/plugins ….if I’m not using them?? thank you again.
Hi again,
No, you don’t need to have any plugin if you don’t want to use it.
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I am working a clients website that has your Stockholm theme installed.
What you need to do is update your style.css file in the top comment section to provide the current URL: for your website.
The current URI that is in the theme is: http://demo.select-themes.com
This goes to a dead page, that has been there far too long, plus it is not HTTPS which all websites need to have today.
I recommend that you update your theme style.css file and any other files that have the outdated URI / URL in them and replace it with a valid HTTPS URL, so when someone goes into their WordPress Admin > Appearance / Stockholm Theme details, the URL there will take people to a valid https website that works.
I don’t know what your official website URL is, but so far, this one seems good, https://stockholmlanding.select-themes.com/But…
If you have an actual business website for “Select Themes” I suggest using that instead.
Hi there,
Thank you very much for your feedback! This is an old site but we will definitely change those links.
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Hello there!
I’m just using custom fonts in Stockholm theme and I managed to change some of the fonts, however I don’t know how to address for example the Menu font or the Category filter font. I used this CSS to change for body and h2, h3, h5: body, h2, h3, h5 {font-family: ‘Averta’, sans-serif;}
Please tell me how to address other text, I don’t think it’s called “1st Level Menu” like in the Select options / Fonts where you can change font settings when you don’t use custom fonts. Is there a list of how to address all the different font categories with CSS?
Thank you! Elisabeth
Hi there,
To change the menu items font, try using this css code: nav.main_menu ul li { font-family: font-family: ‘Averta’, sans-serif; }
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Thank you! Somehow it did not work, but it’s fine, I figured out that ‘body’ font is taken for the menu 
We’re glad you could manage!
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Hi there would like to have two sets of portfolio – one design and one art (in two separate pages or a drop down button to separate the two portfolio). How can I create this?
Also I know this is simple one but I can’t seem to find the section to activate the one-page slider effect. when the page transits it’s fine with the up and down sliding mode. Is there an instruction guide I could follow for something like this?
Many thanks!!
Hi there,
You can use the Portfolio list element on two different pages, and set different categories to be displayed (art on one and design on the other), like in the screenshot: http://prntscr.com/omul6y To have the fullscreen sections layout, you need to set the Full Screen Sections template, and set each row to be the fullscreen section, like in the screenshot: http://prntscr.com/omurw1If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
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Hello, just wondering if I can mix demos? For example, I would have Sigfrid demo (https://demo.select-themes.com/stockholm18/?_ga=2.89530782.46083781.1564493848-1613863036.1562774785) for the homepage and Kajsa -> Project demo (https://stockholm13.select-themes.com/projects/) ) once portfolio page is clicked. I am also wondering if it is possible to make this page (https://stockholm13.select-themes.com/projects/) as close as this one? (https://zenit.select-themes.com/laika/) Please let me know. Thank you!
Hi there,
Thank you for taking interest in Select themes!
To combine elements from different demos, you would have to install our theme on different WordPress installations, and import each demo separately. Then you could copy the code from your desired pages (from one demo to another) in order to have elements from different demos on one installation.
If there’s anything else, feel free to ask!
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Hi, where has the sidebar gone from the shop category page? The ‘shop’ page is set in Woocommerce and the page has been set to 1/4 Page Left, along with the appropriate custom widget selected…!?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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I did and got too response… can you just email me the solution please, it can’t be that hard! The theme can either display the side bar or it can’t!?
Hi again,
We see that you didn’t post any ticket: http://prntscr.com/omhj4gPlease submit a ticket and one of our agents will investigate on this.
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Is there a way within Stockholm to adjust the opacity of images so that text looks better, without altering the image in Photoshop? I see lots of examples of where images have a darker filter on them so that white text shows up better. Does this have to be done with css or is this built into the theme?
UPDATE: I created a css image overlay but when I use it in a row, it doesn’t apply. When I use it in a column, it doesn’t extend across a full screen image.
Hi there,
Please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
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Hello, I’m experiencing a blank line at the top of each page above the header that’s approximately 20 px tall and goes across the full screen. Can you give me any tips on what css code may remove this blank line?
Hi there,
Please provide your site url so we can investigate on this. We hope that you don’t mean the admin bar that is visible when you are logged in.
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Hello, i have a really big problem. I can’t access to my website. I open a ticket but i need a urgent solution Thanks!
Hi there,
Your ticket has been answered.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if this conversation is kept on select.ticksy.com
Thank you.
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Hi there! I would really like to install the stockholm theme, but am running into difficulties… It says it is installing, but nothing more than that. And it says so for 1about half an hour… ran intom other errors prior to this one. Can you help me get this beautiful theme working?
Hi there,
Thank you for choosing Select!
Please take a look at this article about theme installation: https://www.wpbeginner.com/beginners-guide/how-to-install-a-wordpress-theme/ And here is our article about importing demo content: https://select.ticksy.com/article/12623If you still have issues, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
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how to install it is not the problem and for some reason it seems to have done the job. however: when applying the theme, it will result in an error for the overall site. I will submit a ticket.
Hi again,
Your ticket has been answered.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if this conversation was kept on select.ticksy.com
Thank you.
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Hello people I have posted a ticket as first thing today. There are lot more to be done. Please revert back ASAP guys. I get it you people have a queue of customers. Just posting here to make sure that you ll be notified for the same.
Hi there,
Your ticket has been answered: https://select.ticksy.com//ticket/2090340/Since author’s dashboard is meant for general inquiries and pre-sale questions, we would like to keep this conversation over there. Thank you.
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Hi there, The Instagram widget seems to have stopped working. I am running the latest version of WP and have tried reconnecting my Instagram account in the Social Share settings, but the feed is still not showing on the site. Any suggestions?
Hello,
Thank you for reaching us!
Regarding the Instagram issues, please navigate to: your-website.com/wp-admin/options.php page
Then find all the instagram fields and delete them.
If you want to change the Instagram account, navigate to: www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don’t allow editing the database through options.php, so you might need to access database directly.
If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.
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Hello Content menu type does not working on mobile devices.
Hello,
Thank you for reaching us.
Can you please clarify your question a bit more, perhaps include some screenshot or your website URL, so we can check that out? Thank you.
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Hey! Is it possible to totally get rid of the sidebar div on portfolio pages, so they’re only one column? I’d rather that container just be centered. Otherwise, you get that 25% div on the righthand side that’s just blank if you’re not putting anything in that sidebar.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Thanks in advance
Hello,
We see that you’re using child theme, which should be updated as well to 1.1, so please check that. Thank you.
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I have the same problem filter by sidebar has gone off /products page
Hi there,
Please reach us at support@select-themes.com with your site url and your wp admin credentials and we will investigate on this further.
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$qodef_sidebar = stockholm_qode_get_sidebar_layout( true );
Hi,
Alright, great.
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Hi, we have a problem after last theme update that we can´t resolve: at the shop page, we lost our sidebar.
We have created this sidebar at the custom widget area, and then selected that sidebar on page metabox options.
This works perfect when we don´t have this page established at WooCommerce Settings as shop page. But if we want to see our products, we have to establish it as shop page there. So when we do this, we see the product but not the sidebar.
Could you please tell us how to resolve this so we can see our shop page with the desired sidebar?
Thanks,
Hi there,
Please reach us at support@select-themes.com with your site url and your wp admin credentials and we will investigate on this further.
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hi, I have two questions to ask:
1. in the home https://www.francescaantinucci.it/ and the same on the projects page https://www.francescaantinucci.it/progetti/ although the cover images have different sizes, I don’t understand why you don’t see the masonry look. Why? How can I solve?
2. the slider in the homepage https://www.francescaantinucci.it/ has the arrows that from monitor 15” are not aligned but go above the title. How can I solve? Is it also possible to insert custom arrows in addition to those already included in the theme?
thank you
Hi there,
Please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
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Hi there, I bought your theme some time ago, and I’ve been setting up my website. I haven’t done anything extreme, yet there seem to be problems on mobile. For example some of my pages won’t load when I’m trying to access them from the menu, or from the links on the homepage that I’ve created. I’ve disabled plugins, optimised images, nothing seems to work and I’m starting to get worries. Can you take a look and let me know what’s causing this?
https://lovelyupnorth.com/Thanks.
Hi there,
Thank you for writing in.
I inspected your site on mobile and all your pages work normally: http://prntscr.com/of5n9g http://prntscr.com/of5nl2Have you resolved this in the meantime?
If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
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