246 comments found.
please give us a duplicator installer.
hi can you install theme for me please. i cant active three plugins: YITH WooCommerce Quick View YITH WooCommerce Wishlist YITH WooCommerce Compare
and i cant add Cart and search icon to header
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check install the theme and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Note: Before installing the theme or demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/Regards., BuddhaThemes Support.
Hello, how can I manage the size of the logo ? Regards, S
Hi..,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.header-align-left .main-header #logo a img { width: 50%; }
increase logo size exp : 10% to 100%
Regards., DesignThemes Support.
Can your theme be used for a marketplace?
Hi Loonary.,
If you can customize the theme to be used in a marketplace you can go ahead and purchase.
Regards., BuddhaThemes Support
Hi Pakwebbuilders..,
You need to select “Backend Editor” refer this – http://prntscr.com/opf9rs Let us know if issues continues.
Regards., DesignThemes Support.
Hi Pakwebbuilders..,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., BuddhaThemes Support.
Okay we have send it again. please try to solve this issue asap client is waiting and very upset.
Hi Mate.,
We are getting invalid username error while logging into your admin panel. Please check your mail for screenshot.
Regards., BuddhaThemes Support
Ok we have send it again.
Hi pakwebbuilders.,
The issue has been resolved. Please have a look at this screenshot http://prntscr.com/oqh1p7 Don’t hesitate to get in touch for other issues.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., BuddhaThemes Support
Hello, how do I disable the animation which moves the buttons up on the shop page. I need them to stay fixed. Also I need to disable the grey overlay shown by default unless hovered on the products. Website: mapleandhoney.shop/shop
Hi,
The issue has been resolved, Kindly have a look.
Ref: http://prntscr.com/oid3iv
Ratings!!
Please don’t forget to place your worthy ratings Your 5 stars have a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer: http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes support
Hello there, is there a way I can change the back to top lipstick button to something else?
Hi..,
Get into wp-content\themes\iniya\images\ replace image with same name Refer this screenshot – http://prntscr.com/p43lng
Regards., DesignThemes Support.
In fact I tried that yesterday but strangely nothing changed.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Refer: http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Note: The WordPress admin login details which we have does not work.
Regards., BuddhaThemes Support.
@Silogest, I am just another customer but will try to help you out. if you managed to install all the plugins you should see the word Unyson just above Blog posts on your WP admin menu. Click on Unyson and you will see the extensions it provide. If BackUp & Demo content is not visible look at the bottom and click on Show other extensions. Once you see it just activate it. Then follow Tools – Demo Content Install. I hope it helps, good luck!
Hi.,
@ReviveCos Thank you so much for your comment regarding how to import our demo .
Regards., BuddhaThemes Support.
@themessupport no worries guys, that’s the way it should be, I help someone then he/she helps someone else and then the world becomes a better place 
Do you have any plans to introduce Ticksy system for support queries in the future?
Dear Theme Author,
I have a question that is related to the load threshold. I cannot seem to figure out. Let me explain: When I click on a page … for example the blog page: http://themes-demo.com/iniya/blog/ it does not show anything untill i start scrolling down. This is really annoying.
Question: What do I do so that the blog posts images and content on other pages show right away, withouth having to scroll first to have it appear.
Thank you,
Best Regards,
Paul
Hi.,
Yes , because we have enabled the animation http://prntscr.com/oi9zt7 , Get into the file path /wp-content/themes/iniya/framework/register-post-functions.php there you can remove the class – http://prntscr.com/oia768
Regards., DesignThemes Support.
Hello, Thank you for your answer. I deleted exatly what you marked in the screenshot and now I see a Parse Syntax error. This is what the line looks like after i deleted what you said.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., BuddhaThemes Support.
Visual composer is also not working on our website.
http://keyescosmetics.com/demoHi.,
By default WordPress will open the page in block editor mode , you have to click this button to view WPbakery Page Builder- http://prntscr.com/lrwkm5
Regards., DesignThemes Support.
What the Hell is this we provide you the login details and you remove our account details and add your 6 account. ?
How we will login and customize the website.?
Are you guys are professional. ?
http://keyescosmetics.com/aad.pngHi.,
Sorry for the inconvenience,
We didn’t complete the process, when we import the demo content, finally we get the following error. So please refer our KB link to fix the issue and come back to us the we will check the site and if need we will make the required settings.
Fatal error: Uncaught Error: Call to undefined function mb_convert_case() in
http://prntscr.com/oh98euPlease follow the instructions in the below knowledge base link for fixing the fatal error
http://wedesignthemes.com/support/knowledge-base/mb_convert_case-fatal-error/Regards., BuddhaThemes Support.
Hi guys, bought your theme yesterday, so far love it. Hovewer, I put my Google API in the box where it should go but map in Contact still doesn’t show properly, giving me the message “This page can’t load Google Maps correctly. ” Please get back with step-by-step solution on how to resolve this issue. Thank you!
Hi.,
Thank you for contacting us.
Kindly watch the following video to get a clear view about Google API.
https://recordit.co/eBCLrucl0vIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., BuddhaThemes Support.
Hi guys, I watched the video and followed the instruction you gave me but it leads me to a billing setup page Google requires from me before allowing me the next step where I should get my API key. However, I managed to get an API key for free from my Google Cloud platform console but this one do not allow me to restrict it to the Javascript Maps API as this option just do not exist in the list despite Google instruction. I restricted it to all the options on the list and placed it in the two positions as required by the theme. However, map still do not show, here is a link to the page:
https://elitis.bg/contact-us/I will really appreciate your help on the matter!
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi.,
Kindly send us your FTP or CPanel details , so that we will fix the issue ASAP!!
Regards., DesignThemes Support.
Hi.,
It seems you have not imported our demo , shall we import the demo ? but it will completely remove your current content is it ok for you ?
Note : We have removed the above comment , because it is public forum . But you have shared the details here . So we have removed .
Regards., BuddhaThemes Support.
Hello, yes please import the demo and remove the current content
Hi.,
Thank you.
We have imported all the dummy data, installed and activated all the latest version of plugin files and make the required settings. Please have a look at your site.
https://aserett.com/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., BuddhaThemes Support.
Hello dear team you guys said that you fixed the issue. but i am still facing this issue.
http://keyescosmetics.com/demo/wp-content/uploads/2019/07/aa.jpegplease try to fix this issue asap because client is so upset and waiting for his site.
Hi.,
We have fixed this issue , which is addressed by you – http://prntscr.com/oh7e7q . Shall we import the demo ? But it will completely remove your current content is it ok for you ?
Regards., DesignThemes Support.
What issue you have fixed if we can not import the data ourself.
Hi.,
We are not sure why it causes the issue , here before we have not met this issue . So shall we try to import the demo ? and let us inform you which makes this issue .
Regards., DesignThemes Support.
Yes import the data. but the best way is you fix that issue so we can import demo contents our self.
2nd when we upload the same theme on another server to test it show us this error.
Fatal error: Call to undefined function has_blocks() in /home/visitdemos/public_html/keyescosmetics/wp-content/themes/iniya/framework/register-head.php on line 554
uploaded link is here.
http://visitdemos.com/keyescosmetics/Hi.,
1 ) OK , Thank you . We will import the demo , And let you know .
2 ) It sounds you have not installed our theme in WordPress updated version 5.2.2 . So kindly update the WordPress and check out the issue .
Regards., DesignThemes Support.
1. Ok guys we are waiting when you finished the import process let us know. 2. We try in new version of wordpress on other server as well.
Hi.,
OK , Thank you .
Regards., DesignThemes Support.
Hi.,
We have imported the demo content, but finally we get the following error. So please refer our KB link to fix the issue and come back to us the we will check the site and if need we will make the required settings.
Fatal error: Uncaught Error: Call to undefined function mb_convert_case() in
http://prntscr.com/oh98euPlease follow the instructions in the below knowledge base link for fixing the fatal error
http://wedesignthemes.com/support/knowledge-base/mb_convert_case-fatal-error/Regards., BuddhaThemes Support.
Hello dear we have configure the server according to your instructions.
but it still shows an error when downloading the demo contents.
“The Execution faild please check error log.”
Please solve this issue.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., BuddhaThemes Support.
Hello dear team you guys said that you fixed the issue. but i am still facing this issue.
http://keyescosmetics.com/demo/wp-content/uploads/2019/07/aa.jpegplease try to fix this issue asap because client is so upset and waiting for his site.
Hi.,
We have fixed this issue , which is addressed by you – http://prntscr.com/oh7e7q . Shall we import the demo ? But it will completely remove your current content is it ok for you ?
Regards., DesignThemes Support.
Hello dear i am facing this issue when installing the theme. it says
“The execution failed. Please check error.log”
during importing demo contents.
Please help us to solve this issue asap.
Thank you.
Hi.,
Thank you for contacting us.
Kindly note, Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hello, when I click on “Appearance -> customize” I see this message: The site is having technical problems. Check the site administrator’s inbox for instructions.
How can I solve? Thank you!
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/buddhathemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello, how can i change “TO TOP” image? I want to change that lipstick! Thank you
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CSS > And paste the below code. You can change the background URL as per your need.
#toTop { background: url(http://themes-demo.com/iniya/wp-content/themes/cosmetics/images/totop.png) center center no-repeat !important; }
Or
Go to wp-content\themes\iniya\css\layout.css line no 949 (aprox) here you can change the image file path.
Note: In before you need to place the to-top image in images folder or save the image as “totop.png” to get the changed image as your to-top image.
http://prntscr.com/oc3h8t http://prntscr.com/oc3ikr http://prntscr.com/oc3j1hIf you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello when I try to install the demo I get this error message ‘The execution failed. Please check error.log ‘help me please i have the latest version of wp and i have installed the required extensions
a2629dca-8a02-4639-ab12-19f11a726199 – 26 juin 2019
Hi.,
Thank you for purchasing our theme and contacting us.
Kindly, note, Before installing the theme or demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., BuddhaThemes Support.
Also I am planning to incorporate shopify later on. That time, can I retain the same theme and use the shopify ecommerce buttons in the products page for online buying? Or switch to the shopify theme completely?
Will it work with woocommerce plug in as well.
Hi.,
Yes , our theme is compatible with “WooCommerce” plugin .
Regards., DesignThemes Support.
Hi I bought your “Iniya – Cosmetic WordPress Theme”, downloaded it and trying to upload the theme to my WP website. It is hosted with GoDaddy with “Deluxe Linux Hosting with cPanel” plan on PHP version 7.2. But when I upload the theme, it is giving me following error: “The link you followed has expired. Please try again.” Please let me know how I can fix it. Regards
Hi I have uploaded and installed the “Iniya – Cosmetic WordPress Theme” theme successfully, some server settings had to be changed though. Regards
Hi.,
Thank you for contacting us.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/After Install and activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., BuddhaThemes Support.
Hi do you have any pdf/word documentation or customization guide for “Iniya – Cosmetic WordPress Theme”? I have loaded the demo site and trying to customize it. Need some help with the slider. Do you have documentation for that?
Hi.,
Our theme comes along with documentation , where we have placed basic information . And for more details you can access these link where we have added some FQA’s ,
For example : http://support.wedesignthemes.com/knowledge-base/how-to-customize-slider-images-and-text/
Regards., DesignThemes Support.
I am trying to find documentation of “Iniya – Cosmetic WordPress Theme” for changing the contents of the footer. Can you help me in finding the documentation or help with changing it.
Hi.,
Thank you for contacting us.
Kindly watch the following video to get a clear view about edit the contents of the footer.
https://recordit.co/zW8QSnpR4T https://www.dropbox.com/s/1dsca3w3ich4042/Footer-Column-1-3.txt?dl=0 https://www.dropbox.com/s/5ec8pihqi7jcw34/Footer-Column-2-3.txt?dl=0Note: You can download the theme documentation with the theme package, you need to download the theme package from Theme Forest Download section with “All files & Documentation” option to get the all files in the theme package. You can download the latest version of the theme file from theme forest theme download section with theme forest login account/theme purchase account.
http://prntscr.com/of49nqIf you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., BuddhaThemes Support.
Hi There is an updated version of “WPBakery Page Builder” and I get message “An update to WPBakery Page Builder 6.0.4 is now available for the WordPress installations”. Can I update the builder to new version? Will it work seamlessly with the “Iniya – Cosmetic WordPress Theme” that I am working currently on? Also if there are any updates for the plugins used in the your theme, should I update them to new versions and wont affect the theme?
Hi I cant find the documentation for customizing the “Contact Us” page in “Iniya – Cosmetic WordPress Theme”. Can you send me the location to find the documentation?
Especially the google map widget.
Also if I need to create the products but suppress shopping (add to cart, checkout etc) for the time being, how do I do it? And also the product I created, how to add them (randomly or by category) into a page?
Hi.,
Thank you for contacting us.
Kindly refer the below link and video for how to get updated plugins.
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/Mrt2hfiyW_QWatch the following video to update the WPBakery Page Builder plugin.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
Note : You can always get the latest version of plug-in files from the link (http://themessupport.com/updated-plugin/ – http://support.wedesignthemes.com/updated-plugins/ ) as we mentioned in our KB.
Kindly watch the following video to get a clear view:
https://recordit.co/DqGLVbzzkl https://recordit.co/Mt2yTbmDv5 https://recordit.co/J5y16EhL96If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., BuddhaThemes Support.
Hi Can you please help me with below: (1) I cant find the documentation for customizing the “Contact Us” page in “Iniya – Cosmetic WordPress Theme”. Can you send me the location to find the documentation? (2) If I need to create the products but suppress shopping (add to cart, checkout etc) options/buttons for the time being, how do I do it? (3) The products I created, how to add them (randomly or by category) into a page? I dont see documentation for creating product pages by adding the products created in woocommerce.
Hi.,
Kindly watch the following video to get a clear view:
https://recordit.co/DqGLVbzzkl https://recordit.co/Mt2yTbmDv5 https://recordit.co/J5y16EhL96If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., BuddhaThemes Support.
Please reply specific to my questions (2) & (3) I asked above. I asked: (2) I want to create products but suppress shopping and checkout buttons (add to cart, checkout etc) for the time being, how do I do it? (3) How do I add the products to a page by category or by date or random? I dont see documentation for the above. Please help. Please dont send a generic link, but need help specific to my questions.
Hi.,
1 ) Do you want to assign product availability time , then kindly try to use third party plugin – https://wordpress.org/plugins/woo-product-availability-scheduler/
2 ) Using these module you can display the products – http://prntscr.com/olbon6 . Else you can use Woo-commerce default short code – https://docs.woocommerce.com/document/woocommerce-shortcodes/
Regards., BuddhaThemes Support.
No, I want to suppress the add to cart option for the products.
Hi.,
What do you mean by suppress the add to cart option for the products . Can you please be more specific about your query . So that only we can help you better .
Regards., DesignThemes Support.
I dont want to show the add to cart button when we hover over the products. And dont want to show the add to cart button in the product pages. In short, I just want to display the products without online buying options (add to cart, view cart, check out etc).
Also please send me documentation link for setting up portfolio pages and setting up categories.
Hi,
1) Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All
.woocommerce ul.products li.product .default .product-buttons-wrapper{ display:none;}
If you want to display the buttons, kindly remove the CSS code
2) You can achieve this by customizing css code and filter. We will customize it for you.
3) Please refer this documentation – http://wedesignthemes.com/help/iniya/
Rating!!
We hope you had a great experience with our theme and support. Please take one minute to share your feedback by clicking on a rating below.
Kindly refer the attached URL: http://recordit.co/YqdTBuEJRm
Hoping for a 5-star rating from your end Thank you, we look forward to helping you!!..
Regards., DesignThemes Support.
Hi How do I hide the “Archive for Term: ” which is displayed as the page header when I add a product category as a menu item. I just want to display the Category or Subcategory name as header in the page. Is there any other way I can create a single products page for each category / subcategory and add that page as menu item? Any woocommerce plug-in that I can insert into a page which displays a single category.
Hi..,
1) Get into wp-content\themes\iniya\headers\breadcrumb.php and refer this to edit text – http://prntscr.com/osfa8m
2) You can add your products to menu – Create product and Go to Dashboard / Appearance / Menus / and refer this – http://prntscr.com/osfemq
Regards., DesignThemes Support.
2) Yes I know this. That is not what I am trying to achieve. What I need is: I have created my products and categories. I want to create a single page for one category of products. So I can display common image or descriptions about the products in that category on top of the page, then below it I can use a product table to display the products in this category. So I will create 5 single pages if I have 5 categories and will add these pages to the menu so I will have 5 submenus under my Products menu which refers to these 5 pages – 1 page for each category. If I use the category or product directly in the menu, I cannot display the common image or description above the product table in the page. Or let me know if there is a way for this.
Hi..,
2) Yeah! This is possible but you can achieve this by using woocommerce shortcode Ex: [products limit=”8” columns=”4” category=”hoodies, tshirts”]
i) Create page(test) and add above shortcode & content as your wish then publish it ii) Go to Dashboard / Appearance / Menus / Select page which you have created(test) iii) Save menu.
Regards., DesignThemes Support.
Can you provide documentation of editing About Us page in Iniya theme?
Hi.,
Thank you for contacting us.
Kindly watch the following videos to get a clear view of editing the contents of the About Us page.
https://recordit.co/Mb2T1mdr21 https://recordit.co/ECKvqkmybzAlso, watch the following video to get a clear view about editing the contents of the footer.
https://recordit.co/zW8QSnpR4T https://www.dropbox.com/s/1dsca3w3ich4042/Footer-Column-1-3.txt?dl=0 https://www.dropbox.com/s/5ec8pihqi7jcw34/Footer-Column-2-3.txt?dl=0If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., BuddhaThemes Support.
Hi I am planning to purchase the Iniya – Cosmetic WordPress Theme. Just want to make sure if this is compatible with WP5.2.2? Also which builders it is compatible with, can I use it with Elementor builder? And the support after 6 months is required only in case of issues or support right? Still could be used with builder and customized right? Is support included in 6 months for the e-commerce.
Hi.,
Thank you for the interest in our theme and contacting us.
As of now our theme is not compatible with wordpress update 5.2.2. We have planned to update the theme to compatible with WP 5.2.2.
Our theme compatible with our theme core builder and visual composer page builder
Yes, you need to renew the support after 6 months is required only in case of issues or support.
support included in 6 months : We have support and customize the miner customization and theme related customization as per our demo site.
Regards., BuddhaThemes Support.
So if I need to use this template – Iniya, what should be done? Should I install an older version of WP? When will the version compatible with WP5.2.2 be available?
Also your theme core builder will be available after with it even after 6 months?
Hi.,
You can install the latest version of the WordPress to install the theme, there is no issue with latest version of the wordpress. we will update the theme change log list when we update the theme files.
Yes, you can get the theme update (from themeforest theme download section) and updated plugin files after 6 month support period, the theme licence for life time only for support your need to renew the support period you need the support from us.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., BuddhaThemes Support.
Hi The latest version of WP is WordPress 5.2.2, which is the one I have installed. But your theme listing says compatible up to WordPress 5.1.x. When I asked, your support first said it is not compatible with WP5.2.2. Now you say I can install the latest version of WP and install the theme, there shouldn’t be an issue. So I am a bit confused here, which is correct? Can I buy the “Iniya – Cosmetic WordPress Theme” and install it on WordPress 5.2.2 version and get it working without any issues? Is there a cancellation/money back in case it fails? Regards
Hi.,
Sorry , our theme is compatible with WordPress 5.2.2 , so you can use our theme in that version . We can only refund the purchase, if we cannot fix the issue.
Regards., DesignThemes Support.
Hello, I updated my purchase from the shopify to the wordpress template but every time I click to upload the file it keeps timing out… So I want a refund on both items.
Hi.,
We have already processed your Shopify Refund request .Please have a look.
WordPress Issue : Make sure you have properly assigned the server requirements like http://support.wedesignthemes.com/knowledge-base/server-requirements/ this link , if not kindly assign it and check out the issue .
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get Theme Support
We look forward to helping you!
Regards., BuddhaThemes Support.
