1736 comments found.
I’m using the header4, a menu and logo centered with the 18_eighteenth demo. I’m trying to put a black header background with opacity of 50%. I see that there is always a white background under the header, regardless of the color chosen. I tried via css (#header, .header-wrap {background-color: none! important;} to remove this white background but it is still there. Could you tell me how to remove this white background? Thank you
Hello Astango!
Could you please submit a ticket here and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
thank you it’s solved.
Thank you for the feedback.
Best regards,
DFD Support Team
Hi, in what way I can disable the sticky header on mobile? I tried to disable sticky header from options but it is still enabled on mobile.
Hello Pasqualefloccari!
Please make sure you have cleared mobile browser cache as there is no separate option for the mobile devices so PC and mobile sticky header should be disabled.
Please submit a ticket here in case the issue is still visible.
Best regards,
DFD Support Team
Hello, when I go to the page and write the purchase code the page will reload and don’t go ahead.
You can contact us via Envato contact form.
Best Regards,
DFD Support Team
Hello! Great Theme, is-it compatible with Elementor?
Hello Astango!
Thank you for your attention to our theme! We haven’t tested theme with the requested plugin so we are not able to share any details.
Best regards,
DFD Support Team
Hi! I love this theme! I just noticed my contact form is no longer working. The error message says something about validation errors? I don’t even know how to start troubleshooting since the contact form is unique to the theme (I used the form builder that’s in WP Bakery). Please take a look: https://www.deborahsedem.com/contact/
Hello OutLoudStudio!
Could you please submit a ticket in our support center and provide us with the WP and FTP access details for checking?
Best regards,
DFD Support Team
Hi, I just sent it. Thank you!
Thank you for the information, will get back to you as soon as possible.
Best regards,
DFD Support Team
Hi! I was about to follow up and saw that the issue has been resolved. Thank you!
Please recheck the email you have used on support forum as it seems we were not able to send you the response(got only Delivery Status Notification (Failure)).
Best regards,
DFD Support Team
Hey,
Please can you fix this error in the next update? It’s been like this since 2017.. so kinda overdue considering you are aware of the misspelling in core theme files..
https://stackoverflow.com/questions/46358402/track-console-error-from-wordpress-themeHello Omgzhobbs!
Thank you for the information. We’ll check and the fix to the theme.
Best regards,
DFD Support Team
HI,
Please add compatibility with woocommerce 3.7.
Thank !
Hello Madi_!
The latest version of the theme is compatible with the woocommerce.
Best regards,
DFD Support Team
Is it possible to change the phone text size on the top address panel a little bit bigger?. And can it be displayed on the mobile version too?. Thanks!.
Hello Alcesarlodelcesar!
Could you please submit a ticket in our support center and we’ll provide you with the requested details?
Best regards,
DFD Support Team
Can’t access with my purchase code! Where can i send u the purchase code? Can’t get access here http://nativewptheme.net/support/support-ticket
You can contact us via a ticket or via Envato contact form.
Best regards,
DFD Support Team
Hello, I installed the theme using demo importer but I see that the logo is autoresized when I scroll the page and the height will be increased.
Before: http://prnt.sc/ozjf1y After: http://prnt.sc/ozjfg1
I am looking forward to hearing you soon.
Pasquale
Hello Pasquale!
Probably you have enabled the sticky header and it’s displayed on the scroll. Please try to disable header animation in Theme Options > Header Options > Header style (number of the style you are using).
Best regards,
DFD Support Team
Guys – I have a tiny issue, but my support is expired, could you help me, I’m it’s just about a bit CSS issue, let me know thank you.
Hello Vickysdhir!
You can contact us via a ticket or via Envato contact form.
Best regards,
DFD Support Team
Awesome – message sent via Envato contact form.
Will get back to you as soon as possible.
Best regards,
DFD Support Team
Thank you 
Always welcome.
Best regards,
DFD Support Team
Hello Admin,
Is autoplay video used in the simple advertisement field? we want to play small size video in the slider area automatically. How is it done?
Hello Nardugan!
Simple advertisement module supposes to display simple text. Could you please submit a ticket in our support center and clarify what exactly you’d like to have?
Best regards,
DFD Support Team
I can’t login to support center. verify error? How do I register?
Please contact our team via Envato contact form.
Best regards,
DFD Support Team
How do a change the content in the 4 columns of the footer https://snipboard.io/YQgDlX.jpg if the widgets appear empty? https://snipboard.io/HY50j9.jpg wrong place to do it?. Thanks!
Hello Alcesarlodelcesar!
We have created a page for the footer with 4 columns and set it as a footer in Theme Options > Footer Section options > Footer variant > Visual Composer page and choose a page in Footer page.
Best regards,
DFD Support Team
Hi, how do i hide the :Login on site” option in the top bar?. Thanks.
Hello Alcesarlodelcesar!
Please check Theme Options > Header Options > Header style (number of your header) > Login form.
Best regards,
DFD Support Team
Hi, I upgrade my sliderrev plugin recently and am having issues with the text display which seems to be arriving from a theme incompatibility. The text formatting won’t display correctly beyond the edit mode of the slider. Do you have a solution for this?
Hello Mkat1991!
Could you please submit a ticket in our support center and clarify the link to the site and WP access details for checking?
Best regards,
DFD Support Team
Is it possible to turn of repeat/continuous scrolling when using the image auto moving background option for a row.
I would like to have an image taller than the row to scroll until it hits the bottom of the image.
NOTE: I did try to post in the forum but I get a “nativewptheme.net is currently unable to handle this request. HTTP ERROR 500”
Hello Amphibic!
Could you please contact our team via Envato contact form and clarify the request a liitle bit?
Seems the forum is available at our end. Could you please check it one more time and let us know?
Best regards,
DFD Support Team
Where do i change the logo on this demo? https://snag.gy/CYgFSm.jpg (Header 40 Constructed)
Hello Alcesarlodelcesar!
Please check logo in Theme Options > General Options > Header main logotype image.
Best regards,
DFD Support Team
Still in the header. The sticky logo did chance https://snag.gy/xei6XS.jpg but not the one in the header. https://snag.gy/6eG5Ju.jpg
Could you please submit a ticket in our support center and clarify the link to the site and WP access details for checking?
Best regards,
DFD Support Team
Plus, you know why this boxes https://snag.gy/3BeEj5.jpg https://snag.gy/qVhiRS.jpg https://snag.gy/OhGf8Z.jpg only show entirely only on hover?
Please contact support and we’ll check it for you.
Best regards,
DFD Support Team
Hi Ellen,
Is there any plan to reduce the theme size to 8 MB as some Top themes do? Thanks
Either for this theme or your Ronneby theme. And What is the main difference between two of theses themes? Thanks
Hello Mr_Quality!
Ronneby theme is 6m for now and for now it cannot be reduced to keep all theme’s functionality. As for native, we are planning to optimize it as well, however, we will need some time for work and testing.
Best regards,
DFD Support Team
Thanks for your quick reply. From my experience with themes. Native theme is the best in term of functionality. Just need some optimization to rock and roll. I still not sure what is the differences between Native and Ronneby?
Themes are different in styling and in modules available. We will keep your feedback in mind.
Best regards,
DFD Support Team
What is the latest version of Visual Composer that is compatible with this theme?
Hello HackerPress!
Latest version of the WPBackery page builder (6.0.5) is compatible with the current 1.4.7 theme version.
Best regards, DFD Support Team
LayerSlider & Visual Composer were not included when I uploaded the theme. It was advertised on Themeforest that these were included. Please advise. I am very dissatisfied with the support I have received thus far and do not feel I have received everything that was advertised.
Hello Optimusbene!
As for the support, you have requested about email sending so we have asked to check it with hoster. We also suggested checking by yourself, if you are not comfortable with sharing the access, please check it directly on the server as we have mentioned in the origin response.
As for the plugins, please make sure you have updated the theme up to the latest version as the update is included to theme update we have released today. As for the LayerSlider we have extended the licence for this plugin and can share it with you. Please contact our team and we’ll send it to you.
Best regards, DFD Team
Visual Composer is not working. The hoster cannot figure out what is wrong and why the contact form is not working either. Please advise on how I can fix this. I do not wish to give you the login info to my site.
If you have any issues with WPBackery(formerly Visual Composer), please provide our team with access details. We haven’t faced any issues with the plugin. As for the form please clarify if the email sending is enabled on the server?
Best regards,
DFD Team
Hi, I have a problem with menu v. 8 – 9. It looks like this: http://demo.qplus.pl/. Interestingly – O.K. is all on another page: http://demo.qplus.pl/poznaj-pudroderm/. Can You help me?
The second thing – is it possible to increase the height of the menu bar and transfer the logo to the center based on these 2 templates.
Third – how to create such animation and appearance of the active menu page, as in these templates using Header Builder?
Thanks in advance for the quick help
Radek
Hello Radek!
Seems you have set Logo position on page editing, please remove logo position to fix header. Please set another header style (for example 1) and you will see this option http://prntscr.com/orpr8y.
Header height can be set in Theme Options > Header Options > Top menu height. Logo position cannot be changed in this header style. You can do it with the header builder by creating your style based on header 8.
As for the third request, we are not sure we have got it correctly. Could you please submit a ticket in our support center and clarify the request a little bit?
Best regards,
DFD Support Team
I just submitted a second ticket asking about WP bakery not updating with bundled premium theme – you send me a link to download the theme again and re-install it. I’ve done this, why must I do it again? in fact, must I just ikeep doing the same thing over and over again and have the same result. – is WP Bakery full version bundled with your theme or not?
please sort this out.
Hello mjgjhb001!
We have got both requests today and had no change to check them http://prntscr.com/orir27. As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). Your request is placed into the queue and is waiting for its turn to be fixed.
Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).
As for the plugin, please check http://nativewptheme.net/support/knowledge-base/plugins-activation and also bundled plugin’s policy https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins.
WP Bakery full version bundled with Native but templates preset are available only for activated (separately purchased plugins). To update plugin there is no need to delete it, check http://nativewptheme.net/support/first-steps/native-theme-update > Updating the plugins.
Best regards,
DFD Support Team
I’ve done all this, The plugin updates are still asking me to purchase the premium versions of WP bakery and Revolution slider
Destination folder already exists. /usr/www/users/applegsxnm/wp-content/plugins/dfd-extensions/ Plugin installation failed.
Destination folder already exists. /usr/www/users/applegsxnm/wp-content/plugins/revslider/ Plugin installation failed.
Destination folder already exists. /usr/www/users/applegsxnm/wp-content/plugins/smk-sidebar-generator/ Plugin installation failed.
Destination folder already exists. /usr/www/users/applegsxnm/wp-content/plugins/js_composer/ Plugin installation failed.
OK, deleted the plugins, updated the theme, re-installed the plugins, updated them. WP bakery OK, but getting this message on Revolution Slider: ” Activate Slider Revolution for Premium Benefits (e.g. Live Updates).”
Now also seeing this on the updates panel: “Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder.”
“Activate Slider Revolution for Premium Benefits” added by slider itself, plugin provides premium templates available only if you purchase and activate plugin, this functionality is not included to the bundled plugin. The notice is added by WPBackery to force users to purchase plugin separately, however, the update is available in theme.
Best regards,
DFD Support Team
