284 comments found.
Is this theme support the RTL? and any special discount on this theme?
Hello,
Thanks so much for your interest in our theme. This theme has already supported the RTL version. You can refer to our demo here:
http://wordpress.templaza.net/interiart/?page_option=rtlHowever at this moment, we don’t have any discount available for this theme.
Let’s me know if you have any further question regarding this theme.
Best Regards,
Hello
I really like your template but i need a minor customization on the portfolio. on mouse hover i would like to show the brand logo as an overlay on top and then when i click on it i want to open a new tab link.
Can you this customization for me ?
Hello,
We are so happy to hear that you like our theme. Regarding your question, we offer the custom work service, so if you want to customize this part or something else, we can check and estimate the time and fee.
You can navigate to this link to ask for the custom work and send us a screenshot the part you want to customize: https://www.templaza.com/service.html
Best Regards,
Hi, I want to my website to look like the Demo Home #1, but I can’t find how to do it. Can you please help me ?
Hello,
Thanks so much for using our theme. To have Demo Home 1 and other content, you can import demo content by going to Appearance > Interiart Demo Import.
After importing, you can go to Pages to edit the home pages.
In case you need any detail assistance, please submit a ticket and send us your site information.
We will help you check in the backend.
Best Regards,
Hi,
I purchased the theme some weeks ago (good job), and I wonder how I could add more than just one picture for each customer from the portfolio. For now, it’s managed through the “featured image”, but we can only set one picture at a time.
Thanks in advance.
Hello,
Thanks so much for using our theme. Regarding your question, you can open the Portfolio detail in the backend, select a Post type (Image or Slideshow). And you can add other images: https://prnt.sc/pakqk0
Please check this option again.
Best Regards,
I bought this theme but when i import demo12 is missing and it,s really urgent otherwise i will lose my client.
Kindly resolve this issue asap .
Hello,
Thanks so much for using our theme and we are so sorry for this problem. Please leave your email here and I will send you the XML file. Then, you can import this file.
Best Regards,
I’ve sent the file to your email. Please check your email again.
Best Regards,
Replied to the ticket with the details required , kindly resolve this asap.
I’ve already replied it.
Please check it again.
Best Regards,
Got the replied , its working now .
Thanks for the support.
You are welcome 
Feel free to contact us if you need any further assistance.
Best Regards,
Hi,
I purchased the theme some weeks ago (good job, great theme), and I wonder how I could change the portfolio slug.
Thank you in advance.
Hello,
Thanks so much for using our theme. For the question, we are so sorry but at this moment, there is no option to change the portfolio slug.
Best Regards,
Hello,
I really like the template.
But, after install theme unable to fine hoempage version 12. Please do needful on this asap.
Can you please install theme on my sever with demo of homepage version 12? If you could that will really help and i will share my server details via email.
Kindly confirm.
Awaiting for your response.
Thanks!
Hello,
Thanks so much for contacting us. We supported you via the private ticket.
Do you need any further assistance?
Feel free to contact us again.
Best Regards,
I am importing a demo template in the WordPress background prompting me 503, like this: Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Apache Server at www.xxxxxx.com Port 80
Hello,
Thanks so much for using our theme. Regarding this problem, normally the 503 Service unavailable Error is server-side error. You can contact the hosting provider. They can help you check the problem again.
Please feel free to contact us again if you need any further assistance.
Best Regards,
Thank you very much for your reply. This time I encountered different difficulties. I tried to import the theme template many times, but only succeeded 2 times. I want to import the 8th topic, but it’s hard. I have been successful once, but the theme template has no main menu, there is no way to use it, which makes me very frustrated, I hope you can give me some help, let me successfully install and import the eighth theme template I want.
Hello,
We are so sorry for this problem. We have already replied your ticket. Please check it again.
We will help you via your ticket.
Best Regards,
Hello there First of all, thank you for your help, I have installed the demo I want. Now I have no way to insert images and changes in the view portfolio. I can’t choose the classification myself like the theme demo. I have no way, I look forward to your help. Thanks again
Hello,
Please go to Dashboard > Portfolio > Open each portfolio to change images.
We also replied your ticket.
Please check it again.
Best Regards,
The portfolio of the official online demo is fundamentally different from the portfolio in my demo template. There is no label, I can’t add it myself, I can’t modify the image. All of the templates in your demo are perfect, but in my template. It’s a broken one. This question is not as convenient as I thought. I am very painful because I can’t modify anything.
Hello,
Please send us your site information via email or ticket. We can help you check the problem.
Best Regards,
I just purchased this theme, however Demo is missing some of the pages that I wanted to use 
. I’m quite disappointed, I have no use for the theme without those demo pages. ( I also opened a ticket and still got no response). Please let me know if there is a way to get those pages
Hello,
We are so sorry for the problem. Regarding your ticket, because we have replied tickets in order of receipt, it takes time a bit.
We will reply it as soon as possible.
Best Regards,
It’s all working well now and I am enjoying the theme. Thank you for the great customer service.
You are welcome
Feel free to contact us again if you need any further assistance.
Best regards,
Hi – the Category Grid Item and it says that it can be adjusted to have 3 columns? http://tinyurl.com/y335e35o . But for me it stil shows 2 items one next to another…how can I fix this. thanks
Hello,
Thanks so much for using our theme. I checked on my localhost, the element is working correctly. Please make sure that you are using the latest theme version (2.8.5.1).
In case you are using this theme version, please submit a ticket and send us your site information (URL, login information).
We will help you check it.
Best Regards,
Hello.
On some pages, the left main bar containing the menu is broken. Broken means that the menu item are displayed inline instead of a normal list layout and also if there is any submenu it desn’t display anymore. On certain pages the submenu is displayed under the parent item instead of to the right of the item. The social icons are out of their placeholder.
Some pages are simple “pages” in wp and all the blog pages are displaying this issue.
Nice theme but configuring the sidebar is a pain. (header type 7)
I expect that I don’t have to add a header option for each page if I already set the default header option in the theme configuration page and my pages have the default template or blog template.
Hello,
Thanks so much for using our theme. In order to help you check the problem, please submit a ticket and send us your site information (URL and login information).
We will help you check the issues.
Best Regards,
Hello
I have got problem trying to install the WpBakery Plugin after activating the theme.
The error reads “Download failed. A valid URL was not provided.”
minimum version requirement to get started is 6.03.Regards
Hello,
We are so sorry for this problem. We have already released a new version in which the WPBakery Page Builder is included.
Pls download the theme package and update the site again.
Then, you can install this plugin normally.
Best Regards,
I i have purchased the theme months back and not used it till now. have installed latest version. but the home page 12 is not coming
Hello,
We are so sorry for this problem. At this moment, the demo content for import has not included. We will supplement this part in the next update.
As a solution, you can follow the document included in the theme package. In the document, we gave you quite detail instruction to create this home 12.
Thanks and Best Regards,
I have set the default theme Homepage 11 as my homepage. However, the menu items are not appearing. Submitted ticket #2060458.
Can you look into it immediately?
Thanks.
Regards
Richard Cheah
What is happening here? Submitted ticket #2060458. More than 24 hours, no one looking into it and no response.
Can the respective personnel kindly expedite and rectify it.
Thanks.
Hello,
We are so sorry for the late reply.
We have already helped you check the problem.
Pls check your site again.
Best Regards,
I have visited the site. Problem still NOT solve. If you scroll down, there is nothing at the top menu.
Also, the font in the homepage is black in colour. Can you change it to white?
Regards
Richard Cheah
What you have done is totally different from the demo site version 11. When scrolling down, there is no visible menu unless the mouse cursor moves into the location. This is NOT good. You do not expect visitor to know there is menu there with this type of design or arrangement.
Can you set it to look exactly like your site demo version 11?
Thanks.
Hello,
Pls refresh your site again. As I checked, it is working fine now: https://prnt.sc/o7qdni
Best Regards,
Hi
I have refreshed the page. The homepage is working fine. However, if you click on the menu to go other pages say “Porfolio” or “Contact” page, the menu only show the name of that respective page. All other menu items are missing.
See here >> https://snag.gy/ta3qJK.jpg
Can you look into it again? Looks like you will need to tweak it again.
Regards
Richard Cheah
Hello,
I set it up again. Pls check your site again. Because the menu font color is white same with the menu background, you can’t see menu items.
Now it’s working fine.
Best Regards,
Perfect. Hope all the issues are not gone.
Thanks.
I have got problem trying to install the WpBakery Plugin after activating the theme.
The error reads “Download failed. A valid URL was not provided.”
Please advise how to go from here to installing the WpBakery plugin where it says the minimum version requirement to get started is 6.03?
Thanks.
Regards
Richard Cheah
Hello,
Thanks so much for using our theme. For this problem, could you please submit a ticket and send us your site and login information.
We will help you check it.
Best Regards,
I have submitted a ticket. But there is no necessity for the site login information. Just provide a link to download the plugin and I will upload to site will solve all the issues.
Hello,
I’ve already shared the plugin via your email. Pls check it again.
Best regards,
Well received.
Thanks.
You are welcome
I’ve A Problem In TZ Grid Special Visual Composer Addon, It Does’n Display Images… I’ve Open A Ticket (2049440) On Support System Hope You Fix It I Like Very Much This Themplate….
Hello,
Thanks so much for using our theme. And we’ve received and replied your ticket.
Pls check it again.
Best Regards,
Great theme, friend. Got it in Envato Elements. Just need to know hot to disable sticky header? I don’t want the floating menu when I scroll down. Thanks!
Hello,
Thanks so much for using our theme. Could you please tell me the header type you are using?
Best Regards,
Hello friend! I’m using the header 3 (transparent header over banner) on home page. And normal header (1 or 2) on diferrent pages to show my products
Hello,
To disable the sticky menu on home page, please add the following CSS to Appearance > Theme Option > Custom CSS:
.tz-header.tz-header-type-3 .tz-headerBottom{ position: absolute; }
.tz-homeEff{ background: transparent; }
Thank you!
Also, is there a way to disable it on other pages, like contact and about us?
Hello,
Pls try this CSS:
.tz-header.scroll{ position: absolute; }
Best Regards,
Hello. The gallery pictures on the detail product page are not showing. Can you solve this problem with the instruction or patch.
Hello,
Thanks so much for your feedback. Regarding the problem, could you please check the theme version again. In case you are using the latest theme version (v2.8.4), pls create a ticket and send us your site and login information.
We will help you check it.
Best Regards,
Hello. Yes version v2.8.4 While I can not provide access, as the development of the site is on the local server Any thoughts on how to fix the problem with the image gallery ?
Hello,
You can check the title again if you included a space in the product image title?
If you can make your site go live for a while, we can check it more easily.
You can upload your database to the server and active the Maintenance mode by using a plugin such as https://wordpress.org/plugins/wp-maintenance-mode/
Best Regards,
Hello,
You can check if there is any space in the product image title. It would be more convenient for us to check the problem if you can make your site go live for a while.
You can active the Maintenance mode to prevent others from accessing your site.
Then, you can send us your site and login information for checking.
Best Regards,
Ок. thanks, When we place the site in live mode on domain, we will give you access
Okay
Best Regards,
Hello,
We are having the following problems with the theme. We purchased it from Envato Elements. Kindly assist us.
1. The Revolution slider settings cannot be changed so that it can pick slider 7 which is our preferred. Where do we change these settings?
2. WP Bakery BACK END EDITOR fails and give the error below when you click on it. We are therefore unable to properly edit this template.
Fatal error: Call to undefined function putRevSlider() in /home/oakwoodw/public_html/coolinteriors/wp-content/plugins/tz-interiart/admin/vc-extension/visual-composer/vc_templaza/header/tz_header.php on line 245 The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.
3. Because WP Bakery back end editor is not working, we are unable to even upload background images in the features sections and much more.
Regards,
Hello,
Thanks so much for using our theme. Regarding the problems, I’d like to answer as following:
1. Do you want to change the slider displayed in the front end? You go to Pages/ Open your home page/ Open Revolution Slider element to change the slider.
2 & 3. Please make sure that you are using the latest theme version. Pls create a ticket and send us the site and WordPress login information.
We will help you check it.
Best Regards,
Warning: POST Content-Length of 74011955 bytes exceeds the limit of 8388608 bytes in Unknown on line 0 The link you followed has expired.
Please try again.
Hello,
Thanks so much for using our theme. Regarding this problem, you can go to the php.ini file and edit the following information:
upload_max_filesize = 1000M; post_max_size = 1000M;
Then, you can try uploading files again.
Best Regards,
