13530 comments found.
dear author. I wrote email several during last 2 weeks, but I am not getting any response. Please, provide proper support to your customers. Thank you
Hi dariya_tb,
Our team is gonna check your case again.
BIG GREAT NEWS
2 MORE NEW DEMOS JUST AVAILABLE
Demo New Education
Demo New Instructor
Hurry Up 
Hurry Up
One more question, can we export the course info (students, progress…)?
Hi nale210,
We can use Gradebook addon for that 
This one is already included in the theme as well.
I just realize this theme is in saleoff , excited
Cheers
Nice theme, I’m gonna buy it. Can you help me install the theme on my site? I’m not familiar with WordPress.
Hi nale210,
We will be very happy to assist.
Is all premium addons included?
Hi mratom73,
Of course
Check my case please, it is 8 days since i sent you my email. it is with the subject Worrier – Eduma Support.
a described the problems clearly there
Hi Worrier,
So sorry for the inconvenience. Our team is on your case now.
Hi, I need help with adding conversion tracking code to Eduma woocommerce Default check-out thank you page for Google Ads.
Hi SystematicReview,
Sorry I didn’t get your point clearly. Can you clarify?
Hi Team, so my concern is with this link: https://reviews-solutions.com/product/the-krakow-systematic-review-course-krakow-poland/
I need to add a Google Ads conversion code on the ‘thank you’ page which appears after the purchase is made, this is what Google has asked me to do the following ’ Install the event snippet on the conversion page. This is the page your customers reach on your website after they’ve completed a conversion – the “Thank you for your order” page, for example. Open the HTML for the conversion page. Copy the snippet below and paste it between the head tags (<head></head>) of the page, right after the global site tag.
<!- Event snippet for SRS Course Poland conversion page -> <script> gtag(‘event’, ‘conversion’, { ‘send_to’: ‘AW-734931199/lF3VCOfLxKYBEP_RuN4C’, ‘value’: 325.0, ‘currency’: ‘GBP’, ‘transaction_id’: ’’ }); </script>’
My question is how do I do that as I can not access html of the ‘thank you page’?
Hi SystematicReview,
I understand now. Let me help you set it up
Just send me a request to edusupport@thimpress.com with subject “SystematicReview – Eduma Support”.
Does the theme have “instructor dashboard” where instructors can see their earnings and time watched of their courses and the number of students in courses ?
Hi Worrier,
You can try to use Gradebook addon
1. Please go to menu Eduma / Plugins, search for Gradebook then install and activate it.
2. Now in menu LearnPress / Courses, author can view the course gradebook details
Hello Eduma Support
Thank you for your support. I would like to know if there is a plugin that can send an email reminder to user if they show interest in any course on the site.
Regards.
Hi marketingmatterz,
For those purposes, you can use Contact Form 7 plugin 
Hello good afternoon. The administrator can view student responses within WordPress WP-ADMIN. For example, I have a course where he answers several multi-choice questions and then it will be finished with a video, in which case it would be important for the administrator to see what the students pointed out, in which case students would be clients. I appreciate any guidance.
Hi flaviohoa,
You can check the student progress by using Gradebook addon.
1. Go to menu Eduma / Plugins then search for Gradebook, install and activate it.
2. Now go to menu LearnPress / Courses then you can view the gradebook details.
Your support time is expired, please renew too
Hello. I am trying to edit lessons that are already part of a course and I am getting a warning that permalink is available only if the subject corresponds to a seminar and I cannot preview it! Can you please help me?
Lesson is not yet published… not open to visitors
Hi lydiasta,
Sorry I didn’t get your point. Do you tell me more about it?
The german translation of the template is online! You can download the file in the relevant forum on thimpress.com!
Die deutsche Übersetzung des Templates ist online! Ihr könnt die Datei im betreffenden Forum auf thimpress.com herunterladen!
Hi Sai-Fon,
We got the file, thank you . It will be included in the next Eduma update.
In which menu can i change the 404 ERROR! page ?
Hi 3click-solutions,
Sorry I didn’t get your point, can you clarify?
I want to translate the message in the 404 page to french and also the image “404 ERROR! Sorry, we can’t find the page you are looking for. Please go to Home.”
Hi 3click-solutions,
Please follow this guide https://thimpress.com/knowledge-base/loco-translate-guide/
If you still need helps, just send me a request to edusupport@thimpress.com with subject “3click-solutions – Eduma Support” then I will help you set it up.
Hi
you are doing great guys, i hope you check my case it is 7 days now, i know you got lot of work, thanks for your support team.
Please check my case with the topic Worrier – Eduma Support
Regards
Hi Worrier,
Our team is gonna check your case asap.
Is it possible to share the certificate on social media ? it seems we can only download it
Hi 3click-solutions,
I will discuss with our developers then get back to you shortly
ok.How to give instructor access to release orders?
Hi AgenciaBr,
1. You can use Co Instructor addon, please go to menu Eduma / Plugins and search for it. Then install + activate it.
2. Now go to a course, and check this setting for Co Instructor https://prnt.sc/opea9g
Note: If your site only have 1 instructor account, you just simply use your admin role, and change the Author to that Instructor.
Hello. I love the theme. However, when i try to create header with elementor pro, its always blank page. https://prnt.sc/oq2irl . What could be the course. am developing on localhost incase you intend asking for site details
Hi Diveregnt_Dev,
I have checked the system, it still works fine.
So in this case I will need to check your site more carefully. Can we teamview? Please send me a request to edusupport@thimpress.com with subject “Diveregnt_Dev – Eduma Support”.
Have sent a mail to edusupport@thimpress.com from salabi@divergent.ng
Hi Diveregnt_Dev,
Our team is gonna check your case asap.
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