4616 comments found.
Hai, why is nobody answering my ticket? Already answered 5 days ago, but still no respond from your site. Please take a look.
Hello,
How come it’s 5 days? You didn’t see Mike’s answer? ( https://prnt.sc/ovgfxa ) And you left a reply yesterday and 1 more ( https://prnt.sc/ovgghi ). That’s why your reply went up to the list. However, it’s not 5 days with no response.
Our support team is assisting many clients. They can assist tickets posted earlier. They will assist you as soon as possible. It can take time if you have a tech issue.
I think you missed BP setting or the 3rd part issue. You should check the doc again.
Thank you for your patient.
Rob
Hi there, I really keen to grab Javo Theme to build a Salon/Beauty booking – directory websites, anyhow from the presentation I didn’t see that Javo has the Booking capability (but please correct me if I am wrong).
Therefore, my question is; To tackle the Booking issue capability can I combine (add) Jet Engine Plugin as a booking option which appear beside the listing listing page detail ? And if we manage do that, will you provide the guidance to do so ?
Thanks for your attention and looking forward to hear from you asap.
Hello,
It’s hard to assist the 3rd part plugin issues or assistance. You can contact our premium support team ( See the link below).
We have worked on this plugin compatibility. https://lava-code.com/directory/product/booking/ It’s for WC Booking. Please see the details.Best regards,
Rob
Support | Documentation
| Customization & Premium Support | Email : javothemes@gmail.com (No support issue)
Hi JavoThemes, I just updated to 4.0 from v3 and in the process of rebuilding the entire website in elementor :*(
One question I had is how do I add a block for the featured listing? we used to have an option in v3 but can’t find it in elementor anywhere.. Could you point me in the right direction? thanks so much!
Hello,
Please have a look at this doc for old users.
https://intro.wpjavo.com/theme/for-old-users-directory/
You can see an option to display featured listings only.
https://docs.wpjavo.com/theme/post-block/
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hello, where do I get the coupon for this product please? https://lava-code.com/directory/product/payment/
Thank you.
Hello,
You need to contact our support team. Then they will provide you a coupon as an event.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hello, I want to purchase this theme and use it as a Knowledge/FAQ site. Is it easy to change the name of the listings in order to adapt it to that purpose? thank you
Hello,
It’s hard to say how much you can do with our theme. We don’t have any idea about your project detail. You need to see our demo pages to see if it’s fit to your project.
FYI, our support team assists your site to be like our demos. For more customization, you need to work on or contact premium service ( see the link ).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Can I create a multivendor store using woocomerce and woocomerce vendor?
Hello,
Best regards,
Rob
Support | Documentation | Customization | Email : javothemes@gmail.com (No support issue)
Hi, Before buying the theme I would like to ask these questions: 1) if google my business already exists, which utility has a directory theme? 2) Why should anyone with an activity be interested in paying to be present in the directory if they already have google my business? Thank you
Hello,
I am not sure what you mean “google my business”. No pay for your business on Google with our theme. You might be a misunderstanding about Google maps. We use the Google map API. but the listings will be published from the data in your server. It’s not related to Google maps. If there are, they are all from Google maps. You need to talk to Google.
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Javo continue looking to be incompatible with Yoast, I already follow your tutorial to fix. but look the issue is there, I would like to know if thi si something your will fix soon, maybe you can’t fix it…
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Yoast SEO Premium.
Can I ask if you have tested Javo4 with “Rank Math Seo” plugin? any comments?
Hello,
For Yoast SEO Plugin, it works fine if you follow the doc. If it’s a premium version, you may need to show your issues to our support team or get the newest core plugin which will release in the near future.
Once again, you may need to talk to our support team for support issues. These are all support issues.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Let me see if I understand correctly, you are acknowledging the issue with Yoast plugin, but also you are suggesting to open a ticket that will create a “bill” for me extending a license, so the developer team corroborate the wait for a newest core plugin update, because Javo team can’t fix or update the template related to conflicting with a Plugin so popular like Yoast… I totally understand that you do not provide third party support, but this should be a priority that will benefit Javo, at least in my point of view.
Hello,
We don’t basically provide premium version compatibility or any extension of the plugin. As I told you , other clients don’t have this problem after they follow the doc. Then you need to contact our support team for your issues. I didn’t say there are any issues with Yoast. We haven’t found any. Then you need to show our tech team.
You have to extend your support if you want to get proper support including support issues, tech issues or minor bug issues which can always exist. That’s also by Envato support issues.
You have been telling that you don’t want to extend support with some reasons and we only want to make profit.
To be honest, It doesn’t make much profit compare to how much our support team spends time and effort on it. See how much you paid for this software and support. You should extend your support which will be fair to everyone and by Envato policy.
For the detail tech issues, our support team needs to have a look.
It’s a benefit for your needs. Compatibility the 3rd part plugins takes much time and need to keep working on updates for your need. We worked on enough plugin compatibility. Please understand it’s hard to work on compatibility for everyone’s needs. We can only assist you to make our demo sites what we show and you saw you purchased.
We are on a local holiday. Our response can be delayed a little bit.
Thank you for your understanding.
Rob
is it possible add facebook messenger or whatsapp to listings?
Hello,
I wonder how you want to add them? is it for chatting? If yes, you need to find a plugin for it.
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Would it be possible to hide listing contact info from unpaid members or charge customers a fee to contact them?
Hello,
Unfortunately, we don’t have the option.
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hello. How can I access your demo account? Can’t find any info.
Hello,
Unfortunately, we don’t support a demo account at this moment.
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hi I am considering buying this theme and hiring a developer to customize it. Would you guys be interested in customizing and installing the theme for a fee? Thanks
Hello,
Yes, we do. Please contact our customization team via this link .
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hello, I have a problem with the demo version. I want to associate listings with categories that I created. It first looks ok (the numbers of listing associated to each category looks correct in the “total” column) but when I use the search by category, it’s shwoed “0 listing”. Could you help me to solve it ?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hello, I need some information. Question 1 – Is it possible for you to make an update where the restaurants category page can have a reservation calendar with times and from the moment the user makes the choice of the day and time of booking this information goes to the page administrator / restaurant owner?
Question 2 – I remember that in the early versions there was an event category, where people could add events, dates, etc., and that this page was linked to page x, for example, a restaurant xyz will have some events on the 12th. , 13, 20 and these events are placed on the event page but at the same time something appears on the page, some button that if he wants to know where the event is going to happen, he goes to the venue page, in the restaurant category. Is this possible?
Question 3 – Do you guys have it ready on the site I haven’t seen or needs to be built?
Question 4 – If so, please show me, if not, what should I do for you to make this theme even more complete in this way?
Please answer me here My e-mail: reinaldo@federalmedia.com.br
Answered on your previous reply
Hello, I need some information. Question 1 – Is it possible for you to make an update where the restaurants category page can have a reservation calendar with times and from the moment the user makes the choice of the day and time of booking this information goes to the page administrator / restaurant owner?
Question 2 – I remember that in the early versions there was an event category, where people could add events, dates, etc., and that this page was linked to page x, for example, a restaurant xyz will have some events on the 12th. , 13, 20 and these events are placed on the event page but at the same time something appears on the page, some button that if he wants to know where the event is going to happen, he goes to the venue page, in the restaurant category. Is this possible?
Question 3 – Do you guys have it ready on the site I haven’t seen or needs to be built?
Question 4 – If so, please show me, if not, what should I do for you to make this theme even more complete in this way?
Please answer me here My e-mail: reinaldo@federalmedia.com.br
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
1. You can use WC (WooCommerce) Booking and Lava WC Booking connector addon for it. ( https://lava-code.com/directory/product/booking/ )
2. The previous even was brief promotion section. You can use the event Calendar plugin and the connector addon. ( https://lava-code.com/directory/product/lava-event-connector/ )
Unfortunately, we don’t have any demo for it.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hi, in your Demo, when I shrink screen to emulate a mobile look, the menu is a drop down menu but it’s cut in half.
Hello,
Thank you for the report. I can’t find this. But I will pass it to our support team to have a look.
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hi, I have a Pre-Sale Question:
1. Can you filter the listing with only the listing that you have bookmarked? 2. Can you add different listing within a Post, so you can easly bookmark the ones the person is interested in.
Hello,
1. You can see the listing which you bookmarked on user’s dashboard.
2. I am not sure how you can add bookmarked listings on posts. Unfortunately, we don’t have the option.
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Looking a recommendation or solution Hello there, I would like to report what I think is a bug… This issue is accruing in some templates from Javo family “on the search bar” I have notice that the “search bar” the result filtered by categories but not using “title of the Listing” nor “Keywords of the Listing” for Javo4 I was thinking the issue was to the fact I didn’t understand the tutorial provided by Javo in how to do the setting, but let be fair, the tutorial provided by Javo family to do those setting is based in Listopia template and not Javo. Surely I see the similarity yet may be something that Listopia has that Javo4 has not maybe? So, I went Test the demo of Listopia and the search Bar work Ok one more for category, and also work part of the title of the listing but not for “Keywords added to any listing”.
You might say this issue need to be dealt via ticket, yet the tutorial should be provided with the purchase to this basic setting… Also on the demo websites should working perfect too… Yet this is not the case.
Hello,
We use the same framework as Listopia ( it’s common to use a framework ). But they are also different. Javo directory is more advanced demos or templates you can have. For the tech issue, you need to contact our support team to see the details. It’s the best way to give them the details such as URL, screenshots to assist you to solve the issues.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
On this occasion, I would like to request a tutorial that cover that aspect as the tutorial you provide doesn’t explain much about the valid points I expose see what you have https://docs.wpjavo.com/theme/ajax-search-settings/
Please give our support team what you need. Then they will add.
Once you import demo data, it’s possible to use it. If you need a specific description, please contact our support team.
They will assist you. Our response can be delayed due to a local holiday off
Thank you for your understanding
Rob
Hello,
i am looking for an theme who can presents four listings: artists programm location events
is it postible that i can related this listings. one artist have more programms, the events have an artist, programm and a location.
on the location page i will see also all events.
thx markus
Hello,
It seems that you have many types of listings. Unfortunately, we have only 1 listing type and you can make categories for the listings. We recommend you to have a look at our demo and see if it’s fit to your project. Please understand that it’s a little hard to give you the answer as long as you have some specific or unique project.
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hello, I bought Javo v3 in 2015, I upgraded to v4 version and the template is not display the working hours. Reading comments of support on Envato, I saw that you have old user coupons, to purchase this feature and others, I would like it please.
I already sent an email requesting this
Please wait a little bit. It takes time to get a coupon.
Thank you,
Rob
