127 comments found.
Why is it that the WBakery page buider only works in pages and not in staff,couses, events ect. all your design in these pages is complete html, and its hard to edit or understand the codes for normal users. Thats make this theme not friendly to users!
Of course it works with all custom taxonomies. (staff/courses/events) Just add a support ticket (http://support.zoutula.com) and we’ll help with instructions on how to do it. Thanks!
thanks, got it working, it was a WPBakery settings.
Hi. I am having trouble importing the slider data. The plugin does not recognise the file when I do ‘drag and drop’. When I browse and select the same file, nothing happens. What now? Thanks.
Hello! Can you please add a support ticket to http://support.zoutula.com and provide us credentials and we’ll have a look. Mention please what slider would you like to import. Thanks!
Done.
Thank you for the excellent support on your website. The issues have been resolved and my site is working perfectly.
Thanks a lot for using Enfant! We are always happy to help!
Hi there, could you please tell me where I can find the changelog for the theme updates? Thanks!
Hello! You can find the change log within the product description page. https://prnt.sc/oyid0o Thanks! If any other questions don’t hesitate to ask. http://support.zoutula.com
no me permite importar el contenido me sale este error: An error occurred while fetching file from: http://www.zoutula.com/repository/enfant/corIT5CVWzKvH/imports/primary-school/wordpress.xml! Reason: 404 – Not Found.
Ayuda Gracias.
Hello! Please add a ticket to http://support.zoutula.com so we can check your licence code and we’ll help in minutes! Thanks!
Hello! Is the demo import link offline? “An error occurred while fetching file from: http://www.zoutula.com/repository/enfant/isaSgd0jhfOU12/imports/primary-school/wordpress.xml! Reason: 404 – Not Found.”
Hello! Please use the latest theme version. If you got that you are not using the latest theme version and plugins. Thanks! For any support issues please use http://support.zoutula.com Thanks
Thanks, but i have already installed the latest version, and the same error still continues.
It is the same link, then the import is not done, if there is no longer any xml file.
Make sure you are using the latest version of Enfant Theme Extension plugin! If you add a ticket to http://support.zoutula.com we can have a look! Thanks!
oh thanks, I did the whole installation again and now it works perfect
Happy to hear that! Don’t forget to rate us if you are happy with the theme and the support! Thanks
How do you add Instagram as a social button? That option is not available. We obtained this theme through Envato Elements, so we do not officially have support. Any help would be appreciated. Thanks.
Hello! Send a mail to contact@zoutula.com with a printscreen of your Elements account where you downloaded Enfant and we’ll help with your request. Thanks!
Thank you. Doing so now!
Cool! Then I’m waiting you to send that so I can reply back with the solution! 
This theme breaks the admin search. When search in the admin – media or page sections, the search does not work. It only works for posts section.
When I google it, I came across this blog – https://organicweb.com.au/wordpress/themeforest-theme-search-problem/. Check if your theme has been using similar function or not.
Please fix the theme and release the updated version. Thank you.
Thanks! We’ll have a look!
Still waiting for a reply.
Hello! We’ve replied to that check your emails. You got a mail from contact@zoutula.com check spam too!
Can you please update the theme file and release the updated version. If I manually change the code, next time I update the theme it will delete my changes.
We’ve provided a solution for the child theme so it will be safe for future updates. I’ll follow up to see when it can reach the theme. Thanks!
You have suggested to change the enfant_search_filter function in the main theme file inc/extras.php. You didn’t mention to use child theme.
Ok! Send a mail to contact@zoutula.com and I’ll provide the code to be added to child theme.
Is it possible to add rel attribute to images that i open in a page with prettyphoto?
Is interesting to see all the images without close and open every time the images, with that you can go to previous and next image, but i don’t know if it is possible.
Can you help me with any information about this?
Regards!
Hello! Please make a support ticket to http://support.zoutula.com and we’ll have a look to find out how we can help. Thanks!
Hi
I want to change the order of the staff on the member.php I dont find the file with the wp query…. Can you help me ? Max
Hello, Can you please add a ticket to http://support.zoutula.com and we’ll try to help with that. Please add a printscreen with the frontend area where you would like to change the order. Thanks!
student exam report card (result / marksheet) option is available?
Hello Daniel! Short answer is no but you can build it easily using exiting visual elements. You have afterward the option to password protect that results page. Thanks!
Hi, i don’t see the tags into a single post. Where can i actívate them?
Regards.
You have to add tags to the post to be able to see them. Also for support questions please use http://support.zoutula.com Thanks!
Is it possible quit the right sidebar into a single post page? i want to show full content without sidebars.
Regards.
Hello! You have the options in Customizer regarding sidebars. If you need help please add a ticket to http://support.zoutula.com and we’ll help with that. Thanks!
But is not a option into the admin panel. I go to customizer and i don’t see anything about sidebars into single post, i only can set “no sidebars” into blog page where i see all the posts… can you say where is the option that i need?
But is not a option into the admin panel. I go to customizer and i don’t see anything about sidebars into single post, i only can set “no sidebars” into blog page where i see all the posts… can you say where is the option that i need?
But is not a option into the admin panel. I go to customizer and i don’t see anything about sidebars into single post, i only can set “no sidebars” into blog page where i see all the posts… can you say where is the option that i need?
But is not a option into the admin panel. I go to customizer and i don’t see anything about sidebars into single post, i only can set “no sidebars” into blog page where i see all the posts… can you say where is the option that i need?
For single post http://prntscr.com/nuweur For any other support questions please use http://support.zoutula.com Thanks!
Hi. When trying to import the demo, I get an error saying “Error: Service Unavailable (503)”. What can I do to fix this? Thanks!
Hello! That 503 is throw by your server and it means “service unavailable” try checking your error log also to find some hints and also make sure your hosting has at least the following config https://zoutula.ticksy.com/article/11413/ If you have at least that config in place and the import did not work add a ticket to http://support.zoutula.com and we’ll look deeper! Thanks!
Just purchased & downloaded the latest Version, But unable to import demo content. Provide Support or Refund my amount Error: An error occurred while fetching file from: http://www.zoutula.com/repository/enfant/osOi0VJTjEuY/imports/primary-school/wordpress.xml! Reason: 404 – Not Found.
That’s because you had an older version installed! How comes you had a 1 month older version installed and you bought the theme today? We’ll reply your ticket soon!
Oh cmon! I just bought this product today itself, I need urgent solution to this issue. share me the latest downloadable files for this product or else, refund the money.
We’ll reply and help via http://support.zoutula.com Thanks!
Appreciated the solution, Thanks
Dear author, i find no good use of icons provided like there are no icons for mail or call. Also why there is no option for Instagram social media link ? Please add support for both.
Hello! Our icons are an addition to WPBakery icons … you can use anytime other icons sets already available in WPBakery. Regarding instagram please add a ticket to http://support.zoutula.com and we’ll provide you a guide on how that can be changed. Thanks!
I just purchased this and when I import data I receive Error: Not Found (404)
Hello! That is most probably because you had an old version before installed? If it is the case please make a clean install and also please reinstall the Enfant Theme Extension plugin. For any help please add a ticket to http://support.zoutula.com Thanks!
I’m waiting for your reply to help you get over this issue! Let me know also if everything went well … Thanks!
Not a old version I just purchased it brand new install
Ok! Add a ticket please to http://support.zoutula.com and we’ll have a look! Please provide credentials to your wp admin area too! Thanks!
still not working I have submitted a ticket
I’ve answered your ticket! If any support questions please use the support area here http://support.zoutula.com Thanks!
hey i download your theme from envato elements but cant import data An error occurred while fetching file from: http://www.zoutula.com/repository/enfant/PZwFcQdrIE/imports/primary-school/wordpress.xml! Reason: 404 – Not Found.
Need Help Urgent.
Hello! You are not using the latest theme version! Please download the latest theme version and make a clean install. Thanks!
i am using today’s version.
I saw your ticket. It is not anymore the same issue. Please don’t duplicate support tickets. I’ll answer on http://support.zoutula.com Thanks!
How can I edit the existing ‘Course’ posts? All they show is complicated shortcode on clicking ‘edit’ and no visual composer / wp bakery options in ‘customize’ mode?
Hello! Please use http://support.zoutula.com for help! Thanks
Hi, I purchased this Theme and trying to install it, however, the following message showed: “The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hello! Please follow the guide here http://doc.zoutula.com/enfant ... you are not uploading the right zip to install. Guide will make rhings clear if you follow! Thanks!
