Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check it for you on your site.

Thanks.

Hi,

Please activate the debug Mode of your site, you will find the cause of this issue, This issue mostly occurs because of server mis-configuration with the plugin, So then you have to change your server configuration and it will solve your issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/08/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Really sorry for the inconvenience but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and I can see that support team asked for the CPanel Login and you replied you do not have it and then support team asked for the FTP and again you replied you do not have it, and support team is not able to login into your WP Admin Dashboard because it is also showing the same issue “The site is experiencing technical difficulties.”, So THis is not the Theme issue, but it is your server min-configuration or any plugin issue which is not working properly with your server, So please contact your hosting provider and ask your hosting provider to provide the FTP or Server Login to you and then you have to provide it to use via our support system so we will be able to check it for you, without debugging we can only provide you the assuming solutions, which are as follows:

Please check once with the plugins, please deactivate all the plugins and check the site will back or not, if it will back live again then activate all the plugins one by one and check which one is creating an issue on your site and do not use it.

OR

Please deactivate the Theme and check your site will back or not, if it will back live again then it means your server is not properly configured as the minimum requirements of the Theme and in that case try to set your server requirements as minimum require for the Theme and Install the Theme again from Scratch as showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Hope it helps. Otherwise, I suggest you to Install the Theme on any other server, I am sure you will not find the single issue.

Thanks.

Hi,

Sorry to say that but this is not possible you can not use the Slider Revolution as Featured Image, This requires Customization and if you want our paid Customization services you can contact our Customization team.

Thanks for your understanding.

Nobody answers more, I sent email and nothing …

Hi,

First of all, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

It must be the cache issue nothing else, Please once check your site after removing the browsers caches, I am sure you will not find the issue and if yes then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Thanks.

Hi,

If you will translate the Theme using Theme Language Files then WP Dashboard and the Theme both will be translated and if you only want to translate the Theme but not the WP Dashboard then you have to use a Language Plugins for your site.

Thanks.

Hi,

There is no Option in the Theme for it, you have to set it using Custom CSS as per your requirements, Please try once with the below given Custom CSS, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.product-image .labels {
    left: 75% !important;
}

Thanks.

Hi,

1. When there will be update of the Theme you will always find under WP Updates Section or under Appearance >> Themes and you can also update the Theme easily from Appearance >> Themes.

2. Sorry to say that but this is not possible, Filters are coming from Yith WooCommerce Ajax Filter plugin, and it only provides the functionality to filter from all of the Categories and Products, If you want to Filter from certain/specific Categories or Products you can use any plugin for it, OR you can also purchase the Yith WooCommerce Ajax Filter plugin as well, but before purchasing it please contact plugin Author and ask plugin Author that will it work for you with your required needs or not.

Thanks.

Hi,

Sorry to say that but there is no such option in the Theme, It is only possible with the help of Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services or hire a developer.

Thanks.

Hi,

The latest version of the Porto WordPress 4.11.7 is fully compatible with the latest version of the WooCommerce 3.7.

Thanks.

Hi,

Please wait a couple of days, we are testing the latest update of the plugin with the Theme, once we done, then you will find the latest update of the plugin into this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851
till that please be patience.

Thanks.

Hi,

We have updated the plugin in the above given article, Now you can download and Install it on your site .

Thanks.

Hi,

Porto theme provides availability to override all parent theme functions in child theme.

If you want to change logo, you can use “porto_logo” filer in child theme’s functions.php as following.

add_filter( 'porto_logo', 'porto_child_logo' );
function porto_child_logo( $logo_html ) {
    return str_replace( array( '<h1 class="logo">', '</h1>' ), array( '<h2 class="logo">', '</h2>' ), $logo_html );
}

And while we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates.Have a great day!

Thanks.

thats what i did change its not good for seo just want to write. Thanks for advices

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

You can only use the single License of the Theme on Single Site/Domain, If you want to use the Same Theme on 10 different Sites/Domains at the same time then you have to purchase the 10 different Licenses of the Theme, This is Envato Policy you may wish to confirm from them as well: https://help.market.envato.com/hc/en-us

And if you want to transfer your License from your test site to Live site then please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391

Thanks.

Hi,

Sorry to say that but this is not possible, Sticky Header/Sticky Menu only become sticky with the Main Menu, means Header is divided into three parts, Top, Middle, Bottom and the part having Main Menu set in it will become Sticky header/Sticky Menu, This is the default functionality of the Theme whether you used Pre Built header type or create your own header using header builder this rule is applied on your site and if you want to make any other portion of your header sticky then you have to place that section into the section which has Main Menu set or it requires Customization.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/03/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

You can make the Menu Font Bigger from Appearance >> Theme Options >> Skin >> Main Menu as per your requirements, you have to set more space using Custom CSS.

Thanks.

Hi,

There is no Block used for it. You can change the Same Login/Register Links clicking as Pop Up and as Link to My-Account Page.

You can set the Pop Up or Link from Appearance >> Theme Options >> WooCommerce as showing in this screenshot: https://screenshot.net/5z7k2fo

Thanks.

Ok, thank you very much!

Most Welcome!..

Hi,

Then you have to use Single Image element multiple times, These are the elements which works with Pretty Photo on Click.

Thanks.

Yes I am using that. However I want when they click the image, them to be able to scroll right to the next image, i want the images to be in a gallery so they can navigate through them in pretty photo

Hi,

The single Image element will not work as Gallery, Only you can achieve it using Image Gallery element, This is the only possible way.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1.2, You can not use the Theme Core functionality without registering it with License Code like You will not able to Install any Theme Pre-Packaged Plugin and also not be able to Import any Demo.

3. Yes, After purchasing the Theme you just have to contact us via our support system we will provide you the Turkish Language files of the Theme.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.