13531 comments found.
Hello, I tried to update the theme from dashboard. But when clicked on it, Then it is showing http500 error. Kindly solve the issue fast. Also I paid 50$ for reinstallation but has not installed. Kindly check the issue.
SOmehow I reinstalled the old version. But it is Home version 3 in the Front page. How to erase that. Also, there is some problem with homepage design.
How to remove the sidebar in homepage?
Webiste Link is: www.jurisedge.com/academy
Hi Sudipta08,
Sorry but where did you pay the installation fee? We didn’t get that.
About this case, please send us a request to edusupport@thimpress.com with subject “Sudipta08 – Eduma Support” 
Your support time is expired too. Please renew 
Hi EduSupport,
Last week, I sent you an E-amil at edusupport@thimpress.com, but I did not get an answer.
I had Issues with the home page, I need it to be resolved as soon as possible.
I hope you answer this time. 
Hi 3click-solutions,
We asked for the site access info , but we didn’t get it. https://prnt.sc/ovdobm
Please check again.
The “edume” demo is not installing properly, it looks messed up. I’m fed up please help, i have to lunch in one week.
I sent you a message in the VIP support email and got a late answer, your support is getting worst.
please i need the demo set up as fast as possible.
i hope you response soon this time.
Hi Worrier,
Sorry but we thought you solved the problem https://prnt.sc/ov08zk
Our team is checking your site again.
Hi Worrier,
Your developer access link you gave was expired. Please send us another one to edusupport@thimpress.com with subject “Worrier – Eduma Support”.
Sorry for the inconvenience you had.
The email is sent, thank you, I hope my problem get fixed soon because we have to launch this week.
Hi Worrier,
Issue solved
Yes i confirm that, nice work guys, i hope you keep that response speed, and that nice work, i will update my rating to 5 stars, you deserve it.
Another problem appeared please check my email
Hi Worrier,
Will do shortly
Sale Will Be Ended In Next 2 Hours. DON’T MISS IT
Purchase the new Eduma with 2 new elegant demos
Demo New Education
Demo New Instructor
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One Last Day – HURRY UP NOW
Can I create a result page for an exam and correct answer of the whole exam/test (question & answer)..attempt by students?
Hi T2410,
We already have that result page
ok
1.And students can view Correct answer and wrong answer of the whole exam/test (question & answer)..attempt by students?
2.can i create a exam system with this theme.
3.can i create a Mock test system.
Hi T2410,
1. Yes
2. We have LearnPress LMS plugin and yes, you can build those quizzes.
3. Sorry right now we not support Mock yet.
I’m trying to update my theme and plugins, but it doesn’t allow it; he asks me to log in to Envato, I do it but he doesn’t recognize it; As I have seen I still have update support, please help with this.
Hi idnconsultores,
Can you please try again and let me know?
Charge for quite some time and then enter the desktop without any changes. I can’t update the EDUMA plugins or the theme.
I have tried again and now if I update correctly.
Hi idnconsultores,
I’m glad to hear it
Hello ;
Pre-Sales Questions .
I have an Arabic site , I read many replies that the theme supports RTL and Arabic language.
I’d like to ask about :
1- Could I change font buttons to Arabic language ?
( e.g TAKE THIS COURSE , BUY MEMBERSHIP , BUY NOW , Free … etc )
2- I have a shared hosting plan. Is this suitable for theme requirements ?
3- What is the payment options available for courses ? Is manual payment available ?
4- What Type of Quiz does the theme have , Is there any sample or demo for them ?
5- Do you mind sending me Arabic sites that use your package ?
Regards; Sherif
Hi S-Diab,
Thanks for your concern.
1. Yes of course
2. Sure
3. PayPal is default. You can install some other extensions for Stripe, 2CheckOut, Authorize.net, and all WooCommerce payment gateways.
And yes, Offline Payment is available.
4. Multiple Choice, Single Choice, True/False, Fill In Blank, Sorting Choice…
5. We didn’t collect that data from customers. Sorry.
Hello ;
1- Some plugins associated with your theme already installed in my site , Could i uncheck them when I install Eduma theme ?
2- I already have pages and posts in my site I’d like to keep them , Is installation changes anything of them ?
Regards,
Hi S-Diab,
1. It’s your choice
2. The theme may change those styles (font, color…). Just try to install the theme and see . Don’t worry, if something not right, we will try the best to assist.
hi, is not available the last upgrade yet?, system ask for upgrade to 4.1 but seems not available!!
Hi carlosfed,
Can you check again?
Wow… With what am seeing here I think I will go for this theme. All what am seeing is just powerful.
Please, do you have full video on how to set up a website with this Theme?
Hi femstic,
You can take a look at the docs here http://docspress.thimpress.com/eduma/
If you need more assistance, just email me to edusupport@thimpress.com with subject “femstic – Eduma Support”
Hey, your demo is not working. Is your company still running ? if not i will need a refund.
Hi prady2001,
Sorry for the inconvenience. We have renewed the domain so you may need to flush the dns on your computer or just wait for some bit more hours (the server will flush the dns eventually).
Hi tried flushing the DNS manually on my pc. It still shoes “refused to connect”
Hi prady2001,
There is a quick solution is change the IP to US, just temporary.
Or please wait the server for some bit more time. Once again, so sorry for the inconvenience.
let me try that
thanks, it worked
Hi prady2001,
Glad to hear that
Hi pandakajal,
In my opinion, yes
Hi.
I just purchased your theme on ThemeForest and was trying to install but it keeps crashing when trying to download files from your servers. I went to your website but it is also down.
Are you still up and running?
Please let me know ASAP, otherwise I will need a refund and will purchase a theme that is from a company still in existence.
Hi damascity,
We have a issue with the server. Our team is fixing it. Please give us 1 more hour. Sorry for the inconvenience.
Your website is down and the theme installer is not working properly. Are you guys still up and running?
Hi damascity,
We have a issue with the server. Our team is fixing it. Please give us 1 more hour. Sorry for the inconvenience.
Hi, can you help set up a multisite if I extend paid support? To create a subdomain during user registration? multisite mode already works, but during registration subdomains are not created
Hi doctorbond,
Yes sure
I can not install demo from your page. Visual composer and others plugins not working!
Hi dammos,
We have a issue with the server. Our team is fixing it. Please give us 1 more hour. Sorry for the inconvenience.
The Avatar is near the edge how do I add some space? https://imgur.com/v7rfdy6
Hi alexzut,
Please send me a request to edusupport@thimpress.com with subject “alexzut – Eduma Support”. Will try the best to help you out
Hey Guys, When I click on documentation link, the page cannot be displayed: This site can’t be reached updates.thimpress.com refused to connect. It says your domain expired. Please advise! Thanks
I have purchased the theme but it can’t be installed, it looks everything link to your domain is crashed. I look forward to hear from you.
Hi shervin2008,
So sorry to hear that. We had some issues with the server. Fixed it. Can you check the theme installation again?
Installation cannot be completed! Please check the screenshot: http://adixma.com/errors/1.jpg Status: “You can try again later ;)”. We have tried several times. Please solve the issue and let us know. Thank you.
Hi shervin2008,
Umm, can you email me to edusupport@thimpress.com with subject “shervin2008 – Eduma Support”? I will need your WP admin access.
Your support page not work, how to send ticket?
Hi alexander_djundi,
We have a issue with the server. Our team is fixing it. Please give us 1 more hour. Sorry for the inconvenience.
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