145 comments found.
Hey read this blog and tried your steps to resolve this issue and it still has not worked for me I have emailed your support and I still have not had any response if you could get back to me that would be great
Hello,
We are really sorry for our late reply. As we are passing a vacation, we could not write you in time. However, please write to our support team: support@codexcoder.com with your website’s login credentials so that they can assist you within a short time. Hope you will stay with us and co-operate as before.
Regards
This is very urgent!! please reply on my email! Your demo file is not importing!!!! fucking hell
We are working with your issue. Please co-operate. 
Hello, when we tried to upload the theme from WordPress dashboard, it shows an error. Please upload the theme via cPanel and let us know here: support@codexcoder.com so that we can import the demo data properly. We are waiting for your kind reply.
We have managed the theme uploading issue. Please stay with us.
We imported demo data properly. Now you need to add a “s” after “http” from WordPress dashboard > Settings > General > WordPress Address (URL) & Site Address (URL). Then the Theme Option will work properly for changing the dummy content. Feel free to write to us: support@codexcoder.com
N. B. We are really sorry for our late reply. As we are passing a vacation, we could not write you in time. Hope you will stay with us and co-operate as before.
Please somee from your team, please reply!!!! Im still having issues with this themee file!!!!! fucking hell
Hello,
We sincerely apologize for your inconvenience. We understand your frustration. We always work hard to provide our customer with 100% satisfaction. Now we are in vacation that’s why support team couldn’t response within short time. Anyway support team will assist you as soon as possible via email support@codexcoder.com
Regards
We are really sorry for our late reply as we are passing the Eid vacation. However, our support team already started work with your issue. Please co-operate with them.
I haven’t heard back from you!!! Can you please tell me how to import thee demo. This project is very urgent!!!!!!
We are really sorry for our late reply as we are passing the Eid vacation. However, our support team already started work with your issue. Please co-operate with them.
Please reply!!!!1
Hello, when we tried to upload the theme from WordPress dashboard, it shows an error. Please upload the theme via cPanel and let us know here: support@codexcoder.com so that we can import the demo data properly. We are waiting for your kind reply.
Please reply to my email, I cannot import thee demo
We are really sorry for our late reply as we are passing the Eid vacation. However, our support team already started work with your issue. Please co-operate with them.
I have email you already. Please geet back as soon as possible
HELLLOOO!!!
Hello, when we tried to upload the theme from WordPress dashboard, it shows an error. Please upload the theme via cPanel and let us know here: support@codexcoder.com so that we can import the demo data properly. We are waiting for your kind reply.
Hi guys, im having trouble to featured imagem speaker model 04, the image is crop can´t solve this, you help? ty. nuno
Please contact our support team: support@codexcoder.com
I need to separate my speakers into two categories and have headings for each category where the speaker list is displayed, something like this: https://www.treecropsconference.nz/speakers/ Can I do that with this theme? Thank you.
Yes, you can able to show the speakers category wise. If you have any more queries,you can write to us: support@codexcoder.com
I just bought the theme and tried to contact the support. It has been 5 days I have not received any answer. what has happened?
Hello,
Our support team wrote you Friday at 4:25 pm. https://prnt.sc/o2rszj Please check your mail inbox carefully and let us know. However, please co-operate with our support team so that they can assist you.
Regards
I purchased your theme and I am getting “Error: Internal Server Error (500)” When trying to import demo.. I submitted a ticket 2 days ago and I am yet to hear back from your support team.
Hello,
Thank you so much for writing to us here about your issue. However, yesterday our support team emailed you at 10:38 AM from support@codexcoder.com. Please co-operate them.
Regards
Theme is not updating theme info is this theme still working because Modern Events Calendar is not updating and plugin is always out of date?
One demo import requires Modern Events Calendar
Hello, Thank you so much for purchasing Big Event theme. However, as Modern Events Calendar is a third party plugin, you will not get it’s update file from your end. In this case, you need to contact our support team: support@codexcoder.com getting update file from us.
Regards
Hello, When someone purchase a ticket(s), are they provided with a unique printable ticket, barcode… or reference?
It will depend upon your ticketing system only. If your ticketing system has those options, anyone will get the advantage.
Hello,
I’ve emailed your support email since I have the same problem as many others have posted. The demo data doesn’t install – there is a 504 gateway error. I hope you will be able to help, but I’m a bit dismayed that there are so many reports of the same problem. I should have checked the comments here before purchase.
It would be very helpful if you included the xml import files (etc.) with the theme download so purchasers can install the demo manually.
Thanks.
Hi,
Thank you so much for writing us about your issue. However, our support team already handed over the issue to our developer and our support team will write you soon when your issue will be fixed. Please co-operate us and stay with us.
Regards
I’ve purchased this theme days ago and few hours later I’ve requested refund as the theme was nothing like described. And yet I’m still sitting and waiting for answer from them.
Hello,
We trying to help you from our end but you didn’t cooperate us. You downloaded our item. If you need support we are still ready to give you support. Please write your issues to support@codexcoder.com. Our support team waiting for you.
Regards
Hello,
I’ve already raised a dispute over your decision not to refund my purchase. I don’t think your team can be supportive.
Hello,
Thank you so much for your comment. Our support team still waiting for your email. You can write to support@codexcoder.com any time. Support team will assist you as soon as possible.
Regards
“Error: Internal Server Error (500)” When trying to import demo.. What’s going on??
Hi, Thank you so much for purchasing our theme and write us about your issue. In this case, please write to our support team: support@codexcoder.com with your issue’s screenshot so that they can assist you. Hope you will co-operate with us. Regards
I have already emailed them. Still waiting for a response.
Our support team has emailed you too. Please co-operate with them.
no reply from your team yet.
Please check again your mail.
Hi. Please help.
1. How do I change the number of speakers in the speaker section on the homepage to 3 per row (horizontally)? If you suggest shortcode, please explain how to do it step by step.
2. When adding speakers name and title, how do I keep all speaker posting in the speaker section on the homepage information evenly sized across each section? Thank you in advance.Hi, Thank you so much for writing to us about your issue. It will be great if you write to our support team: support@codexcoder.com in details with screenshots so that they can assist you within a short time. Regards
Ok. I send problem details to support team. Waiting for reply.
Our support team wrote you asking you site url to see the issue clearly from our end. Please co-operate with them.
Hi im using the mec booking plugin to create event booking. But currently when i set limit on only 2 tickets can be book, the booking form cannot proceed and show error “Invalid request.” please help what is the problem because last week the form works fine
Thanks to write us about your issue. In this case, please make sure your site’s all plugins are up to date. It will be great if you provide all the issue screenshots to our support team: support@codexcoder.com so that they can assist you.
guys, there should be another way to get all updates (plugins and theme) instead of sending you and email any time i need and update. Please find the way. others themes i use to work with have a page inside the wordpress where i go and get all updates. Remember, is just a humbre opinion, i ppreciate you a lot and my 6 licences are a fact of it.
Thank you so much JEFT for your great opinion. Of course we will do it in future.
Great theme, has worked well to date and the support excellent. Only comment is the responsive design header does not work well at all. Keeps chopping of letters or words in mobile view.
Other than that, great theme with lots of features.
Hello,
Thank you so much for your feedback. Please write your issues to support@codexcoder.com our support team will assist you as soon as possible.
Regards
Presale question: Can “speakers” be changed? I am considering this for a improv comedy troupe and would like the bios for the members
Yes, you can change it easily. In addition, if you face any troubles to do this, our support team will assist you also. You can write us here: support@codexcoder.com if you need any assistance from us.
I purchased the license for the template and changed the logo but it is not changed on the home page as shown in the following link http://rawabte.com/evint/ Please Help
Hi, Thank you so much for purchasing Big Event theme and write us about your issue. However, if you want to change the logo, please go to theme option > General Settings > Logo setting and upload your logo from there. If you face any troubles to do this, you can write us here: support@codexcoder.com any time so that our support team will assist you. Regards
