107 comments found.
Hello, how can we order the posts in one category. Thanks
Hello,
The order is based on the date when the post was created. So if you set the date to a recent period, this post will be displayed first.
Regards
knowledgebase-category – Permalink change ?
knowledgebase – link change ?
where can I change these links?
Hello,
The kb category slug can be changed from the file where the Post type was created. You can open a ticket via https://modeltheme.ticksy.com and we’ll gladly assist you to safely change it.
Regards!
Hi, I have an issue with your link in another language. I switch the language from UK to FR and I have changed on the home page the slug category. The link should be https://support.juridoc.com.br/knowledgebase-category/commencer-avec-juridoc but I have https://support.juridoc.com.br/fr/knowledgebase-category/commencer-avec-juridoc. How can I fix it please ?
Hello,
So basically your website is based on two languages (en and fr)? Or only FR?
Because if you want to have two languages on the website, you can’t have the same link paths. As I see your second link contains the FR and this means it is your second language.
Am I right?
The link is different but not taken into account by your template
Hello,
Please send us an email at support@modeltheme.com with more details regarding this request, thanks !
New Update!
RTL Compatibility – added via ModelTheme RTL Compatiblity Plugin – View Details + Download the Free RTL Plugin
hi. any news about rtl version? thanks
Hello,
The theme is not fully compatible with RTL. At this moment we have developed a plugin (ModelTheme RTL Compatiblity Plugin.https://modeltheme.com/modeltheme-rtl-compatiblity/?utm_source=themeforest&utm_campaign=tikidocs ) which adds a lot of RTL rules and make your site RTL ready, but as you can see on the link, it wasn’t tested with Therma theme.
You can give it a try, if there will be problems, we will test and add the fixes for free.
Regards!
New Update!
RTL Compatibility – added via ModelTheme RTL Compatiblity Plugin – View Details + Download the Free RTL Plugin
Hello,
How do you enable the search bar on the single Knowledge Base and on the Category pages? I installed the demo data and it only shows up on the homepage. I can’t find an options to enable it otherwise.
Thank you.
Hello,
Please send us a message at support@modeltheme.com with your FTP + WP admin credentials to have a check with the search bar on the single Knowledge Base page.
Regards!
Hello I bought the plugin today and I’m setting it up and it has a page that says: Please enter an item purchase code on Your Purchases page, before you submit a ticket. I put this code that themeforest gave me: Purchase Code: 86975937-fcb6-4472-b4dd-5b6a7b295ca0 And it’s not activating! because?
Hello, I’ve replied to your emails. please check!
Regards!
Hello,
I’ve purchased this theme. Is it possible to set the Sidebar for Single Knowledge Base posts? The demo data uses a Knowledge List Item, which is added in each post.
So, if one of the Knowledge Base Category changes, you would have to edit every Post that uses this category. Please advise.
Thank you
Hello,
At this moment, the single KB page is divided in two columns (one with the other kb’s https://i.imgur.com/JO5e5XJ.png and the kb content)
To add a sidebar instead of the list with KB’s simply remove everything from the left column: to have it empty as you see here: https://i.imgur.com/XNv9iea.png
Then click the + to add a new WPBakery element, and then search for a widgetized area element: https://i.imgur.com/k9WtPhG.png
And that’s how you can set a widgetised area to to a single KB.
Regards!
Hi, I have installed this theme but cant see Visual Composer. The shortcodes don’t render either for it.
Hello,
Thank you for purchasing our theme ! Please send us a ticket at modeltheme.ticksy.com in order for the support team assist you with this request.
Regards
I am so impressed by this theme, can’t wait to buy it.
Hello there. Nice theme. Some questions: can I update the theme from WP dashboard ? Does the theme support forums, user groups where people can ask questions about different things ? Can you secure the content such way some people have access to certain articles or documents from the Knowledge base ?
Hello and thank you for being interested in our theme,
1. The theme can be updated with one click only, from the WP dashboard. In order to activate this, you need to install the official Envato market plugin: https://envato.com/market-plugin/ (download + instructions to use it)
2. It comes with bbPress (support forums). In order to activate Groups, you need to use the BuddyPress plugin (https://wordpress.org/plugins/buddypress/) and will do the thing explained in your brief.
3. We need more details regarding the content locking on certain KB pages.
- Do you want your customers to pay to see those locked pages?
- Then I can give you a solution.
Regards!
Hi could you let me know if we can make the theme full width page ?
Yes, you can do that, by modifying the sections (this can be done from the page builder view.
Is this Woocom ready ?
Hello,
The theme does come with the WooCommerce plugin included, here is a link for you to check the SHOP : https://tikidocs.modeltheme.com/shop/.
Regards
Okey Got it. If I install WooCommerce Manually theme will support?
I have updated my last comment, please check !
Doesn’t matter what logo I upload it still shows the other default logo. Ideas?
Hello,
Make sure that after changing the logo on your Theme Panel, also check the page (where you still see the old logo) to see if the custom logo metabox has a custom logo: See reference: https://i.imgur.com/w6XscNy.png and then simply replace the logo or remove it from the page, in order to list the global logo from Theme Panel.
Please let us know if you have any other questions
I cannot see the imgur link says access denied.
Try this one https://imgur.com/w6XscNy
Hello. Good night. Excellent theme.
Please tell me if it is easy to edit .. Mostly the part for your custom website.
1 – Question. This can be changed to other types of applications. Can I edit, add, or delete? Or is your form standard with no changes? Example: I can edit and offer
app – forum – system – graphic – logo
2 – Question. And regarding the print below.
http://prntscr.com/n8to56Does your site have a purchase code of the services I will offer? It is. Or I’m wrong.
3 – Question.
Is there a client area and stylized dashboard? Or the area is WP standard.
4 – Question. Is the changelog theme area a standard area for posting updates to my project?
Hugs. Waiting for answers. And programming me financially to buy.
Hello,
1. All the things from this theme are changeable ( menus, colors, texts, blocks).
2. That purchasing code verifier is real. So if you purchased one of our themes you can place it on there and the system will tell you if it is active or not. This verifies the licenses provided by Envato ( we do not provide any demo key).
3. The only client dashboard is the one from WooCommerce.
4. The changelog is included in the theme. You can post as many changelogs you want for single or multiple projects.
Please let us know if you have any further questions! - ModelTheme
It’s ok!
Thanks for the answers.
But with regard to question 2. I think I asked wrong. I use google translator to talk to you, because English is not my default language.
The truth is that this code checker is a real era of its own and when I shopped I could have an option for my clients.
Can you do something that I have done and work well with your theme?
I’ll schedule a purchase by the end of the month. Unfortunately I spent about 2000 thousand with my dog that is sick. I’m full of debt. But, I’ll buy it.
Hugs. Thank you.
Glad to hear that!
Please let us know if you have any extra questions in the meantime.
Regards!
Hi.
okay
One of the doubts was that. The purcashe code is not your theme.
I found that (Enter your item purchase code and verify.) It was some plugin / project of your theme. Like if I bought it I could have it for my clients.
All beauty. No further
Thank you!
Yes, the item purchase code checker is included with the theme.
Oh!
Cool! Thank you for this information.
Perfect!
Hello.
Good. I have other questions. I’m sorry I did not get it soon. I spent a lot of money with my dog, unfortunately he’s gone. (I.e. And other doubts arose.
1 – Your theme already has a ticket and chat system
Or will I have to buy from the outside?
Do you know of a plugin compatible with your theme, which allows me to manage service division between the designer or something similar ?
Thank you. I’m waiting.
The theme already comes with the ticketing plugin and chat bundled. you don’t need to buy anything else.
Can you give us more details regarding this? “manage service division between the designer or something similar”. Maybe a reference website to make an idea of the functionality.
Ok!
Here, Type:
https://preview.codecanyon.net/item/teameyo-project-management-system/full_screen_preview/23142804?_ga=2.256298380.666434076.1556050094-988669844.1555857443But, this is a php scripts theme. I already 1 in WP plugin but did not find it.
Thanks!
That theme is not from our portfolio. can you give us more details?
Hi.
I emphasize that I do not speak English if I use a translator to talk to you. Aware that this project is different.
I’m looking for something like that. If you have some plugin, free, paid and match your theme. Planning is to adjust and have both. If you put this into your future update. Leaving the same price. Make sure you’re going to sell a lot.
1 – Project Management System area
https://prnt.sc/ngahcb2 – create project date, value, designer who will work, associating client to the project
https://prnt.sc/ngahni3 – has tb chat between designers How’s the assembly of the staff involved?
https://prnt.sc/ngai2f4 – When project is in progress, customer can talk to the staff that are setting up the project.
https://prnt.sc/ngaib65 – paypal integrated payment system mainly
http://prntscr.com/ngan1h6 – Invoice with payroll included
http://prntscr.com/ngankvSome of the things that everyone would like to have .. all integrated.
Hugs. Thank you for your generosity in meeting and offering support. Even, I have not bought it yet. Good professional. Excellent theme.
Hi.
Duplicate post. Well, my internet did not show up. Sorry!
Hmm,
We didn’t tested the theme with any Project Management plugin. At this moment we can’t recommend you any plugin to do the functionalities from your screenshots.
We will save your recommendation in our todo list for this theme.
Regards!
Most of the colors are not configurable. There is a lot of coding required to adjust the theme colors. THIS IS VERY SAD.
We have been looking for a theme that is easy configurable in colors.
good day , is this thema RTL suported ?
Hello,
The theme comes with WPML support and all strings from the theme are translatable. Regarding RTL, we are working on to make the theme RTL ready.
New Update!
RTL Compatibility – added via ModelTheme RTL Compatiblity Plugin – View Details + Download the Free RTL Plugin
I have sent a mail. pls reply
Hello,
Can you please send a ticket at modeltheme.ticksy.com because I have not received any emails from you.
Regards
Im interested when in click on video in mobile not opening in articles 
take high prority please
Hello,
Please send us a ticket at modeltheme.ticksy.com to help you out with your request.
Regards
Hi, the price was already 29$ right? Its 29$ or it has been a mistake. Thanks
Hello and thank you for reporting this,
To clarify, the regular price for our items is $59. We already had a discounted price (named Introductory Price) From $59 to $29. At this moment the discount will be continued for one more week. Then the price will grow to $59 (regular price).
Hope this makes sense, - ModelTheme
