23241 comments found.
hi portotheme team, I have a client’s website based on porto which is developed by some xyz company, but now that company refused to give license key back to us, that is why I am unable to update the theme, my current theme version is 4.4.5 and showing ‘Congratulations! Your product is registered now.’ even having registered license theme i am unable to update it, please help, we dont want to buy this theme again.
Hi,
I am sorry to say that but with out product purchase code I am unable to do anything for you, Please contact Envato and ask for Purchase code or Purchase the new Theme License again.
Thanks for your understanding.
Hello,
There is a FAQ section in Porto theme, which has the option to show selected categories or Answers, i just have to tell which category ID i want to show up. Where can i dinf the category ID that i fill in that option to make it works? Now it shows all of them or none of them.
Regards, Jennifer
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi,
How can i delete the empty row from the footer, there is no widget in this row, but still shows please check it here: http://5mart.agency/okosfalfestek/Regards, Jennifer
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
I’ve just updated the them to the latest version, and the porto fancy text has gone all weird, isn’t working properly on the homepage, the prefix is fine, but the two line for the Fancy Text are joined together and showing at the same time?
Hi,
Please once again download the latest Theme files from ThemeForest >> Your Account >> Downloads and update again on your site and check your site after removing the browser cache, I am sure your issue will solve and if not then you have to contact us via our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019.. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi I appreciate your assistance, however it has not worked. Also, all I have done is to update the theme and nothing else, which should work out of the box with out any issues – so please tell me why I should be paying for extra support, when surely I should not need it? this has to be something that your updated template has done to my site, as I have not done any additional work to the website for me to require support for – then why should I have to pay for it? thanks
Hi,
Please contact us via our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you on your site.
Thanks.
I have done as you have said and so far had no response, do you have any idea when it can be looked into please, thanks
Hi,
Your all issues have been solved, Please check your site now after removing the browser cache and check your ticket replies: https://screenshot.net/ppk5vay
Thanks.
They have, I must say very happy with the assistance. Thank you.
Most Welcome!..
Where do I go to customize the “Review” and “size-Guide” under the Procduct page?
Problem solved.
Sound’s Good!..
You are the best.. 
Hi, I’m having trouble with the Google maps. Is there now a fee involved to have Google maps show up on our websites? I noticed your demo doesn’t show correctly either.
https://www.portotheme.com/wordpress/porto/shortcodes/maps/Hi,
Yes, This is because of the Google Maps updated its policy regarding the API, If you can check your site console, you will find the cause of the issue as showing in this screenshot: https://screenshot.net/noqj1i8
and you have to click on the link in console and it will take you to this site: https://developers.google.com/maps/documentation/javascript/error-messages?utm_source=maps_js&utm_medium=degraded&utm_campaign=billing#api-key-and-billing-errors
and you will find the API issue solution there and solve it and it will solve the issue on your site.
Thanks.
Hi,
Please once again download the latest Theme files from ThemeForest >> Your Account >> Downloads and update again on your site and check your site after removing the browser cache, I am sure your issue will solve and if not then you have to contact us via our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2019.. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello, in header builder or the elements are white, I cannot see whats on them, do you know what is the problem? I already changed text color few times
Hi,
It seems to be the cache issue at your end, Please once check your site after deactivating all the cache plugins on your site and check your site after removing the browser cache, Hope you will not finds the issue and if yes then please contact us via our support system with issue screenshot and your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
How to change the image Slide home page? ̣I am using the form Shop 9. Thanks.
Hi,
Please read and follow the instructions written in these articles: https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
& https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
Thanks.
How to delete popup when accessing homepage? I tried to find to delete but could not find in Bakery?
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Thanks.
Hello
i have a issues when i try to display woocommerce category page.
it’s show :
Notice: Trying to get property ‘name’ of non-object in /var/www/wp-content/themes/porto/inc/functions/layout/breadcrumbs.php on line 501
Notice: Trying to get property ‘term_id’ of non-object in /var/www/wp-content/themes/porto/inc/functions/layout/breadcrumbs.php on line 501
Recoverable fatal error: Object of class WP_Error could not be converted to string in /var/www/wp-includes/formatting.php on line 4189 The site is experiencing technical difficulties.
Please How can i solve it.
Hi,
Please make sure that you are using very latest version of the Theme and Plugins, If no then please update the Theme and Plugins first and check your site after removing the server, site and browser cache, Hope your issue will solve and if not then we have to debug your site and for that you have to contact us via our support system with your site WP Admin and CPanel Login details.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Pre-sale question,
Hi, the themes awesome, but one thing is when share link to Whatsapp does not appear product images, is there any way to do that?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is the default functionality of the Theme and the Feature, You can only share the product URL with whatsapp but not the image.
Thanks.
I like this theme, and I really like demo number 9. If I buy this theme, can I install the demo in 1 click?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily Import any Demo in just one click, Please watch this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Thanks.
Hi, I want to use the license key on my new website,because i had a mistake and deleted old site. But it says, that it’s already in use on another site. This other site is my old WP site, which I already deleted. How can I register the theme on my new site?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Thank you for your support.
Most Welcome!..
Error Details
An error of type E_COMPILE_ERROR was caused in line 184 of the file /home/customer/www/mysite/public_html/wp-content/plugins/porto-functionality/porto-functionality.php. Error message: require_once(): Failed opening required ’/home/customer/www/mysite/public_html/wp-content/plugins/porto-widgets/widgets/price_filter_list.php’ (include_path=’.:/usr/local/php71/pear’)
An error occurs. What should I do?
Hi,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update your Theme and Plugins to the very latest version, and I have just checked your site and there is no issue and it is working perfectly fine at my end as showing in this screenshot: https://screenshot.net/2d648f9
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello! I’ve been reading through the comments and have seen the following code mentioned for adjusting the price font size within the product page..
ul.products li.product-col .price { font-size: 30px !important; }
This is not working unfortunately. Please assist.
Thank you, Adam
Hi,
Please share the Page URL and the screenshot where you want to change the size of the Price Font so that I’ll check and provide you the Custom CSS for your site.
Thanks.
URL: https://www.platebuilder.co.uk/product/3d-gel-plates/ Screenshot of price: https://imgur.com/a/GEg7hAK Screenshot of CSS: https://imgur.com/a/XTRDoFT
Thank you for the quick response. Kind regards, Adam
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product-summary-wrap .price {
font-size: 20px !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello developers
regarding “Shop Demo 20”, when that theme is selected during setup, why doesnt the “FEATURED CATEGORIES” appear on the home page as in the demo version :
https://www.portotheme.com/wordpress/porto/shop20/how can this be added to the home page please ?
thanks in advance
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
i’ve sorted it.
Sound’s Good!
hi.. it was purchased i believe over a year ago…. by the person i am revamping a website for. I’ll try to get the purchase invoice and forward it to you
Hi,
Sure, Sound’s Good!..
Thanks.
Hello,
yith-woocommerce-ajax-search-premium won’t work on my page.
Any idea?
Hi,
What do you mean by not working on pages? Can you please explain your issue more clearly if possible with the help of pages links and screenshots.
Thanks.
Found out. Plugin won’t work. Turned off Site search in theme options and it is ok. THX
Sound’s Good!..
I mistakenly deleted other themes, now during update of theme and plugin on multisite, the theme has issues, please help.
==================================
Fatal error: Uncaught Error: Call to undefined function vc_manager() in /home/boonsc5/public_html/mysupershop.com/wp-content/themes/porto/inc/functions/class-dynamic-style.php:170 Stack trace: #0 /home/boonsc5/public_html/mysupershop.com/wp-includes/class-wp-hook.php(286): Porto_Dynamic_Style->init_vc_custom_styles(’’) #1 /home/boonsc5/public_html/mysupershop.com/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/boonsc5/public_html/mysupershop.com/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /home/boonsc5/public_html/mysupershop.com/wp-includes/script-loader.php(2537): do_action(‘wp_enqueue_scri…’) #4 /home/boonsc5/public_html/mysupershop.com/wp-includes/class-wp-hook.php(286): wp_enqueue_scripts(’’) #5 /home/boonsc5/public_html/mysupershop.com/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /home/boonsc5/public_html/mysupershop.com/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #7 /home/boonsc5/public_html/lad in /home/boonsc5/public_html/mysupershop.com/wp-content/themes/porto/inc/functions/class-dynamic-style.php on line 170 The site is experiencing technical difficulties.
Hi,
Please make sure that you also updated and activated the Theme required plugins WP Bakery and Porto Functionality as well, If not then please update and activate those as well and check your site after removing the server, site and browser cache, Hope your issue will solve and if not then we have to debug your site and for that you have to contact us via our support system with your site WP Admin and CPanel Login details.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can’t even get to the backend at all
Hi,
Please Login into your CPanel, and go to wp-content and rename the plugins folder to anything as per your requirements and then create a new folder with same name as plugins and check your site WP Admin, I am sure it will work again and then you have to Install all the plugins again one by one.
Best Regards.
Solved
