594 comments found.
Hello,
You can select the Guest Booking type in Booked Appoitments plugin settings http://prntscr.com/pizf11
Best Regards,I have purchased this theme and tried to send a ticket and it says Sorry, that purchase code is for a different Envato product. I have double checked and it is the correct purchase code I am using.
So I have had to post my problem with this theme….
I have a problem changing the colours on the colour schemes. If I change the colour to an existing scheme the text just goes blue and not the colour I selected. I have installed all the demo content. I’ve also tried to copy a colour scheme and edit that and the same issue arises. I have changed the global options and also the page options and no combination resolves the issue.
Is there any custom CSS that could be causing an issue here. All plugins are from the theme recommendations updated to the latest version and I have not installed any other plugins.
Hello,
Please make sure you select Jacqueline | Spa Massage Salon Wordpress Theme category in ticket system, not Jacqueline | Spa Massage Salon Site Template (which is the HTML version of Jacqueline theme). Please feel free to use this direct link for submitting the ticket https://themerex.ticksy.com/submit/#100004133
Please provide with your site URL, Wordpress admin login credentials and FTP in ticket to get qualified help from our support team.
Best Regards,HI, Does the licence include rights to use the banner photos on home 2?
Hello,
Please be advised that all clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately.
We can provide you with the list of image ids used in the theme, just contact our support team.
Best Regards,Hello,
Did you manage to solve the issue on your own? The site looks good at the moment.
Best Regards,Hello Team Jacqueline
I have issue regarding speed of the site .It is very low on mobile as well as desktop how can i speed up my website ??
On mobile it is: 17 On desktop it is : 55
Give me your best solution for this.
Thanks
Hello,
Please, do not blindly trust Google PageSpeed or take it at face value.
So it’s best to look at PageSpeed as one of the several tools in your arsenal that might provide some pointers, but your goal should always be to improve your actual speed, not your “PageSpeed” grade.
We recommend using GTmetrix or Pingdom services in order to check the speed of your website.
We would recommend to use the cache plugin, optimize the images, use CDN.
Please check this link for more tips on increasing the site speed: https://www.wpbeginner.com/wordpress-performance-speed/
For more detailed info please submit the support ticket at https://themerex.ticksy.com with your site URL. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Best Regards,
Hi guys, the WPBakery plugin doesn’t work and I can’t update it either. Is there a way to activate it to modify the demo pages? Thanks in advance for your help. Regards, Koen
Hello Koen,
You have received WP Bakery plugin bundled with the theme so it is fully functional without the activation. New plugin versions are included in next theme or you can receive them whenever you need the update via tickets. Please submit your request at https://themerex.ticksy.com (select Pre-Sales category where the Purchase Code is not required). Thank you!
Best Regards,
Hi guys, thanks for your reply. I have purchased the theme a while ago and wanted to activate it onto our website just a couple of weeks ago. So I should have had the newest version then right? The plugin is activated, but it doesn’t work when I’m trying to change the demo home page..Is there a fix for this?
Regards, Koen
Dear Koen,
Themes take some time to be released on Envato. So sometimes you might not have the most recent plugin version in the last theme update. That is why you may always contact support for an update. In any case please submit the ticket at https://themerex.ticksy.com (select Pre-Sales category where the Purchase Code is not required). Thank you!
Best Regards,Dear Sir/Madam, I’ve updated to the latest theme version but it’s thrown-out a lot of the design. I’m running on a child theme so did not expect this to happen. I’ve read the public tickets and this comment section.
I’ve tried admin > fonts and colours and re save but that hasn’t worked. I’ve updated all the plugins that i can. i’ve tried to raise a support ticket but my cover has expired. I only need support in connection to this update. Please help, thanks Andrew
Hello,
Please submit the ticket at https://themerex.ticksy.com/ into ‘Pre-Sales’ category (Purchase Code is not required), the support team will do their best to help..
Best Regards,
HI . I can not install Woocommerce. I get a blank screen or an error saying “The side is experience difficulties” when i activate Woocommerce. Its has to be a conflict with the theme plugins.
Hello,
Could you please submit the ticket at https://themerex.ticksy.com to get professional help from our support team.
Best Regards,
When I downloaded the theme it is version 1.5 not 1.6
Hello,
Could you please submit the ticket at https://themerex.ticksy.com/ to get qualified help from our support team,
Best Regards,
I’m trying to tell a serious mistake you made and you are talking about open a ticket. Version 1.6 is not available on your system.
Hello,
Sorry for misunderstanding and thanks for troubleshooting!
Version 1.6 has been uploaded, please re-download it and check again.
Best Regards,
Hi there. The instagram plugin didn’t install and it threw an error. Has the plugin name changed?
Hello,
As you can see, unfortunately, this plugin is no longer supported https://wordpress.org/plugins/wp-instagram-widget/ You can install this one instead https://wordpress.org/plugins/instagram-widget-by-wpzoom
In case of any issues and for further support questions, please submit the ticket at https://themerex.ticksy.com to get professional help from our support team.
Best Regards,
Hello! I have troubles installing the theme, as it doesn’t activate all the suggested plugins (it says I have to buy some more plugins in order to make it work!) and consequently I cannot download the demo theme. I tried a few times following the instructions, so I did all it has to be done. Why can’t I install the purchased theme without additional costs? I can send you the print screen if you want. Thank you and kind regards,
Hello,
Could you please submit the support ticket at https://themerex.ticksy.com/ to get professional help from our support team.
Best Regards,
Hello! Thank you so much. I tried to find my purchase code and I cannot find it, I do not have a Download list, although I do have and acount. Can you help me? Thank you! Kind regards.
Hello,
Please check this article https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Best Regards,
Thank you, but I do not have such possibility as License certificate & purchase code. Is something wrong with my purchase? Can you please check? Thank you! Kind regards,
Hello,
As theme authors, we can locate your order by the Purhase Code only. Please contact Envato directly at https://help.market.envato.com/hc/en-us/requests/new for more info on your license and order.
Best Regards,
Hi there,
Pre-sale question : Can i put booked appointements directly on the one page ?
Thank you,
Hello,
Thank you for your interest in our theme!
Could you please elaborate more on what exactly you mean with putting booked appointments directly on one page? Is there any sample of what needs to be achieved?
Best Regards,
Hi I would like to change the link and text of button Learn More in homepage how can I find this?
Hello,
Please open the jacqueline.pot file in wp-content/themes/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected inSettings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
For further questions, please feel free to submit the support tickets at https://themerex.ticksy.com/ to get qualified help from support team.
Best Regards,
Hi we are using your theme but any of grid from Essential grid plugin is not working for some reason. Like this one: https://www.drcmedspa.com/before-after-gallery/
In this page we have a gallery but it’s not working. Could you check it and let us know what should be solution for it?
Thank you.
Hello,
Please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login credentials to get professional help from our support team.
Best Regards,
Hi I have added in new services for homepage and now two columns have disappeared the new services are not coming in at all I’m left with one column to the left with demo content. How can I fix this?
Hello,
The issue has been solved in your ticket. Please check.
Best Regards,
I will like to make the logo center align on desktop view so that the menu can flow edge to edge to accommodate more menu items. Also, I will like to show the topbar (phone number and email) on mobile view. Thanks
Hello,
Please submit the support ticket at https://themerex.ticksy.com/ with your site URL to get help from support team.
Best Regards,
I have submitted a ticket but no reply. Ticket ID 2075434
Hello,
The ticket has been replied. Please check.
Best Regards,
Hi – I’m having trouble with uploading the demo content. Ive just purchased the theme but your support site says that my purchase link is invalid
. Please can you take a look so I can submit a ticket? Thank you
Hello,
Thank you for purchasing the theme!
Please make sure to submit the ticket into this category directly https://themerex.ticksy.com/submit/#100004133
Best Regards,
Hello,
In which file can I find the code for the “Post Grid” > Template “basic grid: default” ? I have been randomly browsing all PHP files on my FTP server, but I don’t know where to look for the standard included grid templates.
In short, I want to edit the look of the default grid of the Post Grid element. It shows a “read more” button that I want to hide and also be able to change it’s default text.
Thank you or your help!
Hello,
Please add this piece of code to Appearance-Customize-Additional CSS to remove the button:
.vc_grid .vc_btn3-container.vc_btn3-left { display: none; }
Please edit the post excerpt to change its content:
http://prntscr.com/o8ws4rBest Regards,
Hello. How we can modify WP_Bakery templates Services and others?
For example: I want to create another one copy from WP_Bakery Services /Style 2 template. Make some changes at the template and save it like Services / Custom Style
Hello,
Please contact support team at https://themerex.ticksy.com/ for professional help.
Best Regards,
hi there I’m trying to import demo content and I cant find the section under appearance
Hello,
Please make sure the ThemeREX Utilities plugin is installed and activated.
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ to get professional help from our support team.
Best Regards,
does this Theme have bookly pro pluginand can we accept payment through Bookly Plugin?
Hello,
Thank you for your interest in our theme!
The Bookly Lite ( free version ) is included into the theme. Online payments, unlimited number of staff members and services, and ability to install add-ons are NOT AVAILABLE in the free version. You should purchase the Bookly Pro plugin separately: http://jacqueline.themerex.net/doc/#bookly
Best Regards,
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