604 comments found.
Hi, I’m wondering how to link services to individual pages. Here is the screenshot. I looked inside the service settings, but don’t see anywhere where I put the link. Screenshot > https://www.cloudhq.net/c/35256878c46582#
Hello,
Thank you for contacting us!
You can enable Custom services in the services settings – http://prntscr.com/q9q69l
For further assistance, please submit a ticket at https://themerex.net/support/ with your purchase code – our Tech support will be glad to help you with your questions. Thank you
Regards.
Hi, is it possible change the header style? For example my customer would like to have a logo on center and down this the menu. Thank you, have a nice day
Hi,
Thank you for your interest in our theme!
There are 4 header styles available in the theme, but unfortunately there’s no option to display logo in the center.
Regards.
bookly not working, not show/cannot select any service.
https://vhgwellness.net/bookly-appointment-booking/solved by myself
Hello,
Thank you for choosing our theme!
Thanks for letting us know that you have found the solution.
In case you get any other questions, feel free to submit a ticket at https://themerex.net/support/ – our Tech support is always ready to help you.
Regards.
How Can I fix this issues Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in /usr/www/users/watermmgqx/wp-content/themes/jacqueline/fw/core/core.files.php:234 Stack trace: #0 /usr/www/users/watermmgqx/wp-content/themes/jacqueline/fw/core/core.files.php(214): jacqueline_remote_get(‘http://jacqueli...') #1 /usr/www/users/watermmgqx/wp-content/themes/jacqueline/includes/theme.options.php(2306): jacqueline_fgc(‘http://jacqueli...') #2 /usr/www/users/watermmgqx/wp-includes/class-wp-hook.php(290): jacqueline_options_reset(‘Twenty Nineteen’) #3 /usr/www/users/watermmgqx/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #4 /usr/www/users/watermmgqx/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /usr/www/users/watermmgqx/wp-includes/theme.php(2964): do_action(‘after_switch_th…’, ‘Twenty Nineteen’, Object(WP_Theme)) #6 /usr/www/users/watermmgqx/wp-includes/class-wp-hook.php(288): check_theme_switched(’’) #7 /usr/www/users/watermmgqx/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, A in /usr/www/users/watermmgqx/wp-content/themes/jacqueline/fw/core/core.files.php on line 234
Hello,
Thank you for choosing our theme!
As a temporary solution, please download the file at https://we.tl/t-Mor3q5Nkxc ,upload it to wp-content/themes/jacqueline/fw/core/ folder and overwrite the existing file.
For further assistance, please submit a ticket at https://themerex.net/support/ and provide your website login details. Thank you!
Regards.
how to fix Fatal error: Cannot use object of type WP_Error as array in public_html/wp-content/themes/jacqueline/fw/core/core.files.php on line 234
Hello,
Thank you for choosing our theme!
As a temporary solution, please download the file at https://we.tl/t-Mor3q5Nkxc ,upload it to wp-content/themes/jacqueline/fw/core/ folder and overwrite the existing file.
For further assistance, please submit a ticket at https://themerex.net/support/ and provide your website login details. Thank you!
Regards.
I have followed your instructions, but the installation still failed. Please reply my TICKET #651, I’ve been waiting
Hi there, I’ve just finished setting up my website on a test location. Now i’ve migrated it to the final domain I found out my prices are all gone in MenuItems. Is there a way to get them back?
Hello,
Thank you for choosing our theme!
If the prices are displayed fine on a test location, it means that something went wrong during website transfer. You may use All-in-one-migration plugin or any other backup/transfer plugins to move your website properly.
If the issue persists, please submit a ticket at https://themerex.net/support/ for further assistance.
Regards.
Hi,
I’d like to know how i create light-box style gallery with your themes. Can i? Current gallery demos are a kind of blog layout not a gallery. Here is an example what i mean: https://www.cssscript.com/demo/image-viewer-spotlight/#showThanks in advance!
Regards,
Hi,
Thank you for your interest in our theme!
Absolutely! Our theme is bundled with Essential grid plugin that offers lots of settings for creating galleries. You can see example of the Ess.grid gallery at http://jacqueline.themerex.net/gallery-grid/
Regards.
Thank you for yr replay.
Yeah i saw that and i like it. I mean is there an option when i zoom in to a photo, i can paginate in zoom in mode? (maybe Do u have an example/demo? 
)
Like a classic gallery, i’m sorry, but this a key feature for my client.
Thank you for specifying! Currently, Single mode for lightbox is enabled on our live demo, you can easily change it to display all items, here is example – http://prntscr.com/q514np
Regards.
I see. Thank you for your support!
Regards.
You are welcome!
Hi
Your demo shows an error trying to connect to the DB. Could you fix it please?
I would like to try out all your site’s features before buying it.
Thank you!
Hello,
Thank you for your interest in our theme!
We have located no demo issues on our side so far http://prntscr.com/pmmxuf
Could you please clear the browser cache and double check in several browsers. Please let us know if all is okay.
Best Regards,Hi,
Sorry I didn’t mention it happens when I try to book an appointment. If I click on any of the available dates the error shows up.
Thank you.
this is the screenshot of the error. Thank you!
It would really help in deciding whether to buy this theme or not
Hello,
It’s okay on our side http://prntscr.com/pmzcj8
However, we have just restarted the database. Could you please check on your side if it works now.
Best Regards,Last update (newest themeversion) is a desaster!!! Hole website has a lot of bugs – shortcodes are not working – users see codes!!!!! Slider is not working, terrible!!!
I have to make a new installation of my secured version.
Hello,
Seems like the WP Bakery and Revolution Slider plugins need to be updated. Please submit the ‘Pre-Sales’ ticket at https://themerex.ticksy.com/ (Purchase Code is not required) to get the new plugin versions from our support theme.
Best Regards,Hi Melissa Thank you for your ander. I found pur to scruslising all Plugins in backend . Now is working again.- only Beat all Settings I hat to do again… of course i usw. Child Theme…
Hello,
You can restore your site from backup and follow these directions on updating the theme in order not to lose your settings:
1. Make the full site backup.
2. Navigate to wp-content/themes directory on FTP and rename the jacqueline folder to jacqueline123, for example.
3. Then upload the unzipped jacqueline theme from the new theme update package to wp-content/themes directory on FTP.
4. With that done correctly, you should go to Appearance – Themes in admin and should see the new theme version for the parent theme instead of the old one. Please do not click ‘Activate’ in order not to lose the changes. If the old jacqueline theme is renamed on FTP and the new version is uploaded via FTP properly ( see points 2-3 above), you should see the new theme version already activated.
Also, please note that if you use the child theme for your site, make sure to have the child theme backup as well, also please note that if you activate the parent theme instead of the child theme, you will lose all settings. In order to avoid that, please read this article (it is on Invetex theme, so please note that in your case it wilwill be ‘jacqueline’ instead of ‘invetex’ in the code: https://themerex.ticksy.com/article/9476
Best Regards,Hi, can I change and customize the color theme for this template?
Hello,
Please go to Appearance – Fonts and Colors to edit the color schemes http://jacqueline.themerex.net/doc/#theme_options
Best Regards,Hello,
You can select the Guest Booking type in Booked Appoitments plugin settings http://prntscr.com/pizf11
Best Regards,I have purchased this theme and tried to send a ticket and it says Sorry, that purchase code is for a different Envato product. I have double checked and it is the correct purchase code I am using.
So I have had to post my problem with this theme….
I have a problem changing the colours on the colour schemes. If I change the colour to an existing scheme the text just goes blue and not the colour I selected. I have installed all the demo content. I’ve also tried to copy a colour scheme and edit that and the same issue arises. I have changed the global options and also the page options and no combination resolves the issue.
Is there any custom CSS that could be causing an issue here. All plugins are from the theme recommendations updated to the latest version and I have not installed any other plugins.
Hello,
Please make sure you select Jacqueline | Spa Massage Salon Wordpress Theme category in ticket system, not Jacqueline | Spa Massage Salon Site Template (which is the HTML version of Jacqueline theme). Please feel free to use this direct link for submitting the ticket https://themerex.ticksy.com/submit/#100004133
Please provide with your site URL, Wordpress admin login credentials and FTP in ticket to get qualified help from our support team.
Best Regards,HI, Does the licence include rights to use the banner photos on home 2?
Hello,
Please be advised that all clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately.
We can provide you with the list of image ids used in the theme, just contact our support team.
Best Regards,Hello,
Did you manage to solve the issue on your own? The site looks good at the moment.
Best Regards,Hello Team Jacqueline
I have issue regarding speed of the site .It is very low on mobile as well as desktop how can i speed up my website ??
On mobile it is: 17 On desktop it is : 55
Give me your best solution for this.
Thanks
Hello,
Please, do not blindly trust Google PageSpeed or take it at face value.
So it’s best to look at PageSpeed as one of the several tools in your arsenal that might provide some pointers, but your goal should always be to improve your actual speed, not your “PageSpeed” grade.
We recommend using GTmetrix or Pingdom services in order to check the speed of your website.
We would recommend to use the cache plugin, optimize the images, use CDN.
Please check this link for more tips on increasing the site speed: https://www.wpbeginner.com/wordpress-performance-speed/
For more detailed info please submit the support ticket at https://themerex.ticksy.com with your site URL. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Best Regards,
Hi guys, the WPBakery plugin doesn’t work and I can’t update it either. Is there a way to activate it to modify the demo pages? Thanks in advance for your help. Regards, Koen
Hello Koen,
You have received WP Bakery plugin bundled with the theme so it is fully functional without the activation. New plugin versions are included in next theme or you can receive them whenever you need the update via tickets. Please submit your request at https://themerex.ticksy.com (select Pre-Sales category where the Purchase Code is not required). Thank you!
Best Regards,
Hi guys, thanks for your reply. I have purchased the theme a while ago and wanted to activate it onto our website just a couple of weeks ago. So I should have had the newest version then right? The plugin is activated, but it doesn’t work when I’m trying to change the demo home page..Is there a fix for this?
Regards, Koen
Dear Koen,
Themes take some time to be released on Envato. So sometimes you might not have the most recent plugin version in the last theme update. That is why you may always contact support for an update. In any case please submit the ticket at https://themerex.ticksy.com (select Pre-Sales category where the Purchase Code is not required). Thank you!
Best Regards,Dear Sir/Madam, I’ve updated to the latest theme version but it’s thrown-out a lot of the design. I’m running on a child theme so did not expect this to happen. I’ve read the public tickets and this comment section.
I’ve tried admin > fonts and colours and re save but that hasn’t worked. I’ve updated all the plugins that i can. i’ve tried to raise a support ticket but my cover has expired. I only need support in connection to this update. Please help, thanks Andrew
Hello,
Please submit the ticket at https://themerex.ticksy.com/ into ‘Pre-Sales’ category (Purchase Code is not required), the support team will do their best to help..
Best Regards,
HI . I can not install Woocommerce. I get a blank screen or an error saying “The side is experience difficulties” when i activate Woocommerce. Its has to be a conflict with the theme plugins.
Hello,
Could you please submit the ticket at https://themerex.ticksy.com to get professional help from our support team.
Best Regards,
When I downloaded the theme it is version 1.5 not 1.6
Hello,
Could you please submit the ticket at https://themerex.ticksy.com/ to get qualified help from our support team,
Best Regards,
I’m trying to tell a serious mistake you made and you are talking about open a ticket. Version 1.6 is not available on your system.
Hello,
Sorry for misunderstanding and thanks for troubleshooting!
Version 1.6 has been uploaded, please re-download it and check again.
Best Regards,
Hi there. The instagram plugin didn’t install and it threw an error. Has the plugin name changed?
Hello,
As you can see, unfortunately, this plugin is no longer supported https://wordpress.org/plugins/wp-instagram-widget/ You can install this one instead https://wordpress.org/plugins/instagram-widget-by-wpzoom
In case of any issues and for further support questions, please submit the ticket at https://themerex.ticksy.com to get professional help from our support team.
Best Regards,
Hello! I have troubles installing the theme, as it doesn’t activate all the suggested plugins (it says I have to buy some more plugins in order to make it work!) and consequently I cannot download the demo theme. I tried a few times following the instructions, so I did all it has to be done. Why can’t I install the purchased theme without additional costs? I can send you the print screen if you want. Thank you and kind regards,
Hello,
Could you please submit the support ticket at https://themerex.ticksy.com/ to get professional help from our support team.
Best Regards,
Hello! Thank you so much. I tried to find my purchase code and I cannot find it, I do not have a Download list, although I do have and acount. Can you help me? Thank you! Kind regards.
Hello,
Please check this article https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Best Regards,
Thank you, but I do not have such possibility as License certificate & purchase code. Is something wrong with my purchase? Can you please check? Thank you! Kind regards,
Hello,
As theme authors, we can locate your order by the Purhase Code only. Please contact Envato directly at https://help.market.envato.com/hc/en-us/requests/new for more info on your license and order.
Best Regards,
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