767 comments found.
Hello. Is it possible to disable WPBakery Page Builder and use Elementor? Or there are things in the theme hardcoded with WPBakery Page Builder ? Thank you
Hi.,
Thanks for contacting us!!
No., You can use only basic modules of “Elementor” . If you use “WPBakery Page Builder” plugin only, You can use all our theme shortcodes
Regards., DesignThemes Support.
Hi, can we get the psd (PHOTOshop) files for the “Text” you used in the slider. For example “Bring Fun 2 Life”. If we can’t get psd … can you tell what “font” is used? thanks in advance
Hi.,
Thank you for reaching us.
The font we used is free from Google Fonts. You can download from the link below.
https://fonts.google.com/specimen/Bubblegum+Sans .Should you need any further information, please do not hesitate to contact us.
Regards., DesignThemes Support.
Can you please provide the link to images used in the theme so we can purchase it?
Hi.,
Thank you for purchasing our theme.
Image purchase link: http://dtdocs.wpengine.com/image-link/kidslife.txt
Should you need any further information, please do not hesitate to contact us.
Regards., DesignThemes Support.
Hi,
I had another problem with your theme again just like before on the blog feature, now the error was caught on the activity dashboard.
Here is the preview of the activity page: https://ibb.co/k5zkbnG
Aside from how it looks or preview it doesn’t display the content as well.
Error Details
An error of type E_ERROR was caused in line 38 of the file /home/vacation/public_html/wp-content/themes/kidslife/functions.php. Error message: Uncaught ArgumentCountError: Too few arguments to function custom_activity_column(), 1 passed in /home/vacation/public_html/wp-includes/class-wp-hook.php on line 290 and exactly 2 expected in /home/vacation/public_html/wp-content/themes/kidslife/functions.php:38 Stack trace: #0 /home/vacation/public_html/wp-includes/class-wp-hook.php(290): custom_activity_column(‘location’) #1 /home/vacation/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(’’, Array) #2 /home/vacation/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home/vacation/public_html/wp-admin/includes/class-wp-posts-list-table.php(1265): do_action(‘manage_activity…’, ‘location’, 5456) #4 /home/vacation/public_html/wp-admin/includes/class-wp-list-table.php(1361): WP_Posts_List_Table->column_default(Object(WP_Post), ‘location’) #5 /home/vacation/public_html/wp-admin/includes/class-wp-posts-list-table.php(1298): WP_List_Table->single_row_columns(Object(WP_Post)) #6 /home/vacation/public_html/wp-admin/includes
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
WooCommerce is unable to display product images:
http://myfirstpicturebook.com/book/my-first-spanish-alphabets/Its simply blank. Nothing loads.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Your theme seems messed up. There is no way to install the demo.
Also you can’t set a static page as the home page.
Hi lwolfe63.,
Thank you for purchasing our theme.
Kindly follow the below link and try to import demo content.
1) Please refer the below link for server requirements details http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ 2) Please refer the below link to import demo using Unyson http://docs.wedesignthemes.com/dt_articles/import-demo/If you have a further issue feel free to contact us.
Note: Your support has expired. So please purchase the support.
Regards., DesignThemes Support. hi,
we’ve setup a boutique using your theme, and it really looks great. however we’ve found the site to be rather slow, even after many optimizations, use of plugins, cache and such.
and so i’ve decided to do some testing on a new site, and i was a bit puzzled with my findings: without your theme, the testing site scores 90/98 on pageSpeed insight. but when using your theme, it goes down to 17/54! that’s a huge difference. and that’s without installing any of the required plugins.
we would really like to keep using your theme, but not with this heavy load on the access and speed time. any idea how to improve this?
thanks in advance.
Hi.,
Please follow the steps,
=> Kindly refer the below link for how to fix Leverage browser caching issue, Refer : https://technumero.com/how-to-leverage-browser-caching-wordpress/
=> kindly refer the below link or how to fix Eliminate render-blocking JavaScript and CSS in above-the-fold content Refer : http://support.wedesignthemes.com/knowledge-base/how-to-eliminate-render-blocking-javascript-and-css/
https://code.tutsplus.com/articles/configuring-w3-total-cache-advanced-minification-settings--wp-31043 => W3 Total Cache: Minify SettingsW3 Total Cache: Minify Settings https://www.youtube.com/watch?v=psoQQYGEqi4 http://support.wedesignthemes.com/knowledge-base/how-to-improve-the-page-load-performances-with-breeze-plugin-wordpress-cache-plugin/Regards., DesignThemes Support.
hi,
and thanks for your reply. i should have mentioned in my first post that we’re using autoptimize – for general optimization – and assets manager – for a per page fine tuning.
however i did install and run those solutions suggested in those articles with no improvements.
according to pageSpeed and Pingdom, the bottleneck to improve loading speed is the amount of requests, and i’m falling short of ideas as to how to reduce them.
thanks again in advance.
hi,
and thanks for your reply. i should have mentioned in my first post that we’re using autoptimize – for general optimization – and assets manager – for a per page fine tuning.
however i did install and run those solutions suggested in those articles with no improvements.
according to pageSpeed and Pingdom, the bottleneck to improve loading speed is the amount of requests, and i’m falling short of ideas as to how to reduce them.
thanks again in advance.
hi,
and thanks for your reply. i should have mentioned in my first post that we’re using autoptimize – for general optimization – and assets manager – for a per page fine tuning.
however i did install and run those solutions suggested in those articles with no improvements.
according to pageSpeed and Pingdom, the bottleneck to improve loading speed is the amount of requests, and i’m falling short of ideas as to how to reduce them.
thanks again in advance.
hi,
and thanks for your reply. i should have mentioned in my first post that we’re using autoptimize – for general optimization – and assets manager – for a per page fine tuning.
however i did install and run those solutions suggested in those articles with no improvements.
according to pageSpeed and Pingdom, the bottleneck to improve loading speed is the amount of requests, and i’m falling short of ideas as to how to reduce them.
thanks again in advance.
Hi.,
You can contact your hosting team regarding this.
https://www.keycdn.com/blog/google-pagespeed-insights-wordpress https://www.keycdn.com/support/optimus/meaning-of-optimization-suggestions-in-google-pagespeed-insights https://wordpress.org/plugins/wp-asset-clean-up/Regards., DesignThemes Support.
I need a sidebar where i can put country flag and name. Is it possible?
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Something like little-linguist.co.uk
Hi.,
Sorry, You can try some third party plugin for this.
Regards., DesignThemes Support.
Hi, Have a general question. When using your short code layouts like Pricing list, Pull quote, Colored boxes etc, can you easliy change their attributes? Can you do it for a single element?
For example in the Activity Box could I change the text color, text font and image dimensions? But only for a single Activity Box without changing the default appearance of all Activity boxes?
Tanks for your help.
Hi.,
Using our shortcodes, You can change attributes values alone. IF you want to change “text color, text font and image dimensions” etc, these options are not available but if you want, we will customize it for you but we will charge for that. Let us know if you are interested.
Regards., DesignThemes Support.
i’ve been using your theme for years and for some reason all of a sudden the home page page builder or something has stopped working for a second it wasn’t even allowing me to access the backend of the website…..please help me with this ,.. my website is https://deweydoes.com/
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Layer Slider and WpBakery plugins not updating in version 3.2. Please help solve the problem
Hi.,
Thank you for contacting us.
Kindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/Mrt2hfiyW_QGo to Dashboard > Plugins > Deactivate the plugin you want to update and delete the plugin. Then Go to Dashboard > Plugins > Click Add New then browse the downloaded zip file, click to install and wait until installing the plugin.
Click the activate link for an installed version of the updated plugin files.
Watch the following video to update the WPBakery Page Builder plugin.
(As the same way you can update other plugin files)
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider – (As the same way you can update other plugin files)
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video:https://www.youtube.com/watch?v=2vyZrLu7gb8
Note: You can always get the latest version of plug-in files from the link (http://support.wedesignthemes.com/updated-plugins/) as we mentioned in our KB.
Regards., DesignThemes Support.
Thank you. Now all OK
Hi.,
Ok thanks, Let us know any other queries.
Regards., DesignThemes Support.
Hello, I have upgraded WordPress to version 5.3.1 and WordPress is sending an error. I cannot access the backend anymore. I am still using the old theme.
Een fout van het type E_ERROR werd veroorzaakt op regelnummer 163 van het bestand /home//public_html//wp-content/plugins/designthemes-core-features/page-builder/pagebuilder.php. Foutmelding: Uncaught Error: Class ‘00000000496647f8000000001b40a516’ not found in /home//public_html//wp-content/plugins/designthemes-core-features/page-builder/pagebuilder.php:163 Stack trace: #0 /home//public_html//wp-includes/class-wp-hook.php(288): DTPageBuilder->dtthemes_modules_init(’’) #1 /home//public_html//wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #2 /home//public_html//wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home//public_html//wp-admin/admin.php(170): do_action(‘admin_init’) #4 /home//public_html//wp-admin/index.php(10): require_once(’/home/...’) #5 {main} thrown
Hi.,
Kindly, send us your FTP and WordPress admin details by marking ””Set as private reply””. So that, we can receive your details in private and we will fix your issues.
Regards., DesignThemes Support.
I have sent the credentials through your Envato account. Thanks for investigating the issue.
Hi.,
Thanks for the details but your FTP login details are not working. So please send correct FTP login details. We will help you ASAP.
Regards., DesignThemes Support.
Hello how can i change border top color on menu, also i have changed social icon on header but the drop color effects not working like i have put youtube icon how to apply youtube drop color effect? please guide. thanks
Hi tariqgill.,
1) For changing the border color of the menu. Please refer the below given link
https://www.dropbox.com/s/kbp4d39b0qkpcrm/dt_menu-color.png?dl=020 skin color available. So you can change color as your wish. (Refer our documentation)
2) Kindly refer the below given screenshot inorder to bring youtube with dropdown color effect.
https://prnt.sc/q00l77Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever 
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Regards., DesignThemes Support.
hi i am not able to see your following option please check screenshots
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Refer:http://prntscr.com/mkev23
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi, i have sent you my wordpress login details please can you have a look?
Hi I just wanna know what happen to the blog of this theme? The rest of the pages are working fine it’s just the post/blog is broken.
https://imgur.com/R5HKsoM https://imgur.com/kk9GzjbHi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I tried to install demo content but there is no option to do so. I followed the instructions here: http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
And installed the unyson demo import plugin. However there is no option in tools to import demo content. Please advise.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
I have provided you with credentials as requested
Hi.,
Thank you for the details,
When we try to import the demo content via unyson plugin we get the message “The site is experiencing technical difficulties.”
https://prnt.sc/pq2hqa https://prnt.sc/pq2hj5So kindly send us the following details to fix the issue and import the demo content asap.
cPanel login details (Admin username and Admin password)
or
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Note: Please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/Regards., DesignThemes Support.
Hello i use recent post in the first page and it dosen’t responsive.Could you help me?
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello, i send you!
Hi.,
Kindly add the below css in Customize > Additional CSS
http://prntscr.com/pp1t6u@media only screen and (max-width: 767px){
.tpl-blog-holder.apply-isotope .dt-sc-one-third, .tpl-blog-holder.apply-isotope .column.no-space.dt-sc-one-third {width: 100%;}
}
I have a few issues with this theme. I have installed version 3.0 but I cant install Yoast SEO. I have had to deactivate the page builder as I was getting a lot of errors on the site and pages wouldn’t load. THe layout and design is noce, but there seem to be a lot of problems. Are there any fixes lined up?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hello! In the new version is not included the “demo”? I need him urgently 
Hi.,
What you mean by the “new version is not included in the “demo”? Please be more specific about your query.
If you mean the theme latest version files, please refer to the screenshot.
http://prntscr.com/p2os4yPlease follow the below instruction for how to update the theme.
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Note: You can download the latest version of the theme files from theme forest theme download section with theme forest login account/theme purchase account.
Before update the theme you need to take a backup of your theme core file and theme settings. After update the theme you can replace your files and settings with your customization.
If you mean the theme latest version of the plugin files,
Kindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/Mrt2hfiyW_QGo to Dashboard > Plugins > Deactivate the plugin you want to update and delete the plugin, then Go to Dashboard > Plugins > Click Add New then browse the downloadable zip file, click to install and wait until installing the plugin, then click to activate to install the updated version of the plugin files.
Watch the following video to update the WPBakery Page Builder plugin.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
Note: You can always get the latest version of plug-in files from the link (http://support.wedesignthemes.com/updated-plugins/) as we mentioned in our KB.
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
pls team and all members. I have little problem in original css and i dont know where. I’ve been looking for this 70px gap for 6 days. a space is indicated by a red arrow in the illustration. I also watched the main page and wpbaker settings. no problem. I just can’t find such a big gap anywhere. thank you for your help because the transition looks bad….I’m tired and I don’t know what to do help
Hi..,
Please send us the WordPress wp-admin and FTP credentials of your website. We will have a look at your issue and fix it ASAP!
Hi..,
Please check now your portfolio – https://spolek-jedlicka.cz/portfolio/ Also remove your login details here, because this is public, Everyone can see. If you want to send your login details to us, Please mail to support@wedesignthemes.com .
Regards., DesignThemes Support.
Good day i need help in settings privace and cookies. where change text in here test in the photo https://i.imgur.com/xKIZ0hR.jpg
Hi.,
Get into Admin Panel > Appearance > Kids Life Options > Privacy & Cookies > There you can create your own tab instead of the default tab.
Ref: http://prntscr.com/o7vmbt
http://prntscr.com/olh6gykindly watch the following video to get a clear view about Cookies Disclaimer on your site.
http://recordit.co/VcP5AqFEvo http://themessupport.com/knowledge-base/kanni-theme-options/#1533067165516-8ae2fc1b-dcdaNote: The video takes from one of our theme “Kanni” as the same methods and options to create and manage your site cookies.
You can directly change the text in the following path or you can create the model window tabs with “Model Window Custom Content” option
Go to wp-content\themes\kidslife\framework\register-privacy.php line no 287 (approx) here you can change the text of the cookie(model window- Learn more button )
http://prntscr.com/otf3u0 http://prntscr.com/otf6mj http://prntscr.com/otf6vy http://prntscr.com/otf9xfNote: The screenshots are taken from one of our theme “Aagan” as the same methods and options to create and manage your site cookies.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
thank you
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
