23227 comments found.
Good morning, how do I change the colour of the social share icons under the add to cart button on product page?
Thank you, Adam
Hi,
You can change the Color of the Social Share Icons using Custom CSS, Please provide me the site, page URL so that I’ll check and provide you the Custom CSS for it.
Thanks.
Dear Team,
How can I preload slider revolution or just remove /wp-content/plugins/revslider/public/assets/fonts/revicons/revicons.woff?5510888. We don’t use the icons and it is showing as an issue on Google PageSpeed Insights.
Please help me to fix this issue as earliest.
Thanks.
Hi,
The Speed of the site is something which can be achieved using Customization, So I only able to provide you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want you can contact our Customization team as well.
Please also read this official Slider Revolution Thread as well: https://www.themepunch.com/revsliderjquery-doc/preloader-lazy-loading/
Thanks.
Dear Team,
Can’t access the following link
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speedPlease provide a solution at the earliest.
Thanks.
Hi,
The above given Link is working fine, you have to Login into the Support System: https://screenshot.net/o0mx6i9
Thanks.
Could you help about my problem. I tried to change menu items nofollow tag to fallow but i could not find the right php file. Where could i change this?
Hi,
You have to customize the menu.php file under wp-content/themes/porto/inc/menu as per your requirements or you can use any plugin like Yoast SEO as well.
Thanks.
Hi, I’m about to buy the theme however, i just wanted to check if there’s a way I can mix and match different demo elements together in one site. Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily, mix and match different demo elements together in one site using Porto Studio tool: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
OR you can simply contact us via our support system and we will set the particular element on your site 
.
Thanks.
Hello again, I did not get response to my question, I am not able to download the latest update of August 2019, I cant find link to it, Do I have to renew support in-order to be able to download it. Please respond to xxlord1000xx, Thanks
Hi,
We already replied you, Purchase Support Extension is necessary for getting the support, but not necessary for downloading the update of the Theme, you can always download the latest update easily by Login into your Envato Account >> Downloads.
And you can check the changelog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And the very last update of the Theme was released on August 27th.2019, and you can easily check it in changelog and if you are not able to download it, please contact us via our support system so we will provide you the latest Theme.
Thanks.
I have one porto license. The problem is that the domain with the license is expired. I want to release the license so I can reuse it. How to I do that
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
why don’t you integrate demo https://www.portotheme.com/wordpress/porto/shop24/ with easy digital downloads
Hi,
We have not tested the Easy Digital Downloads plugin with the Theme yet, so if you want you can try it with the Theme, BTW, WooCommerce already provides the default functionality of the Downloadable products: https://woocommerce.com/videos/woocommerce-downloadable-product-overview/
& https://docs.woocommerce.com/document/digital-downloadable-product-handling/
.
Thanks.
This bug is giving me HEADACHE !!
Whenever I head up to vendor’s Dashboard. The big annoying PRODUCT IMAGE comes and only below that image, i can see vendor’s dashboard.
Pls check screenshot to have an idea what i am telling – (Must check both screenshot, full page not covered in 1 screenshot) https://prnt.sc/p3ct5j https://prnt.sc/p3ct90I tried Deleting the image directly, but again another product image comes. (i don’t know from where such image is coming from) I tried deleting existing page and created another page but also same problem !!
using SHOP DEMO 22 proto theme.
Please provide the solution ASAP !!
Hi,
I have just tested the same Demo with same Options with the latest Theme at my end on my test site and it is working fine at my end as showing in this screenshot: https://screenshot.net/p84kqfd
& https://screenshot.net/dd10nid
, Please make sure that you have not set the Featured Image on the particular Vendor Shop Page, If yes then please remove the Featured Image from that Page by editing that page from Admin account and save changes and check your site after removing the browser cache, Hope you will not finds the issue and if yes, then please contact us via our support system with your site WP-Admin Login so we will check it for you.
Thanks.
How can I create a second (temporary) productcategory ? For example, when I have shoes as a productcategory in my shop, and before christmas I want to select some of them to the productcategory “christmas gifts”, but still want to let them in the productcategory “shoes”. I want to have a slider or a picture link especially for christmas gifts. Is that possible ?
Thank you
Hi,
As I showed you in your previous Comment with the video: https://jmp.sh/N72zgYT
, You have to follow the same steps showing in the video, and create sub-sub Categories as per your requirements and assign to any Parent Category, It will work for you.
Yes, you can easily create a Slider and set links to Images under slider by using Porto Carousel and Single Image element under it multiple times, and apply the Links to Image Click as per your requirements.
Thanks.
Hi, how can I create a carousel slider on my starting page with special topics ? The topics can be the last visited products, similar products, products from a destinctive area. At the moment I work with WPBakery.
Thank you
Hi,
1. For last visited products: You can use “Porto Recently Viewed Widget” element and set it as per your requirements on any page anywhere and this does not provide the functionality of showing as the carousel.
2. For Similar Products: Please add/assign the similar products to the same Category and use “Porto Product Category” element and set it as slider and select the particular Category for showing products on any page and where on your site: https://screenshot.net/omyd6sn
3. Again you can use “Porto Product Category” element for showing the distinctive products on your site.
There are many elements of showing products with many possible options, you can use anyone as per your requirements as showing in this screenshot: https://screenshot.net/5w2vgcz
Thanks.
Hello, when I create a new product to my shop I am able to sort them to a productcategory and a sub-productcategory. How can I create a sub-sub-category ? Do I need an added plugin to create a three step productcategory tree ? How can I create a menu with all three productcategory levels involved ?
Thank you
Hi,
You can easily create the Sub-Sub Category of the Product from Products >> Category, Please see this video I have created for you: https://jmp.sh/N72zgYT
and regarding adding those categories and sub and sub-sub categories into Menu you have to add and set it under Menu as per your requirements.
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Thanks.
Need Help! After the last update header type 2 the sticky header in mobile has issues.
You can see it in your demo https://www.portotheme.com/wordpress/porto/shop7/ Here is a screen shot https://nimb.ws/nj6pdr
The Hamburger Menu, Search Icon and Cart are pushed to the right. You can only see half of the Cart Icon…
This is happening to my website and would like a fix please. Thank you!
Hi,
Just checked the latest Theme and the Demo site and it is working perfectly fine at my end, Can you please share your site URL so that I’ll check it on my mobile phone.
Thanks.
Just took a screen shot again of your demo… using iPhone 7.
When u see shop 7 demo scroll down so you see sticky header and shipping cart almost off screen.
https://www.dropbox.com/s/5n6g5fvxam4trfw/Photo%20Sep%2009%2C%2011%2004%2028%20AM.png?dl=0This is the new CSS it has that I believe is creating those elements to move to right on mobile
header.sticky-header .header-main>.container {
display: -ms-flexbox;
display: flex; <—
-ms-flex-align: center;
align-items: center;
}
I have staging site with previous version of theme and does not have this CSS above
Hi,
Really sorry for the inconvenience, I tested it on Android Phone but not finds the issue and I have just again tested it on IPhone now and finds you are right, there is an issue with sticky header, I am forwarding this to the development department for testing and fixing it with the upcoming update of the Theme, till that please be patience.
Thanks for your understanding.
Ok thanks can you give an update as to when that update will happen?
Hi,
I am sorry to say that but I do not have any time frame to let you know, but once there are enough issues to solve the update will release asap, till that you have to have to be patience.
Thanks for your understanding.
Hello there, my support has been expired, do I have to renew in-order to download updates, or I can download update regardless, and what date was the latest update ? Thanks
Hi,
Purchase Support Extension is necessary for getting the support, but not necessary for downloading the update of the Theme, you can always download the latest update easily by Login in to your Envato Account >> Downloads.
And you can check the changelog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Since updating Porto Theme the other day, I have problems. My Products page is completely messed up.
*Products now are completely mis-aligned. *Theme Ignores settings for products Page, For example i ask for it to display 12 products, 4 products per row. But it displays just 10 products with 3 products per row. *Products now display shortened product Title. For Example. Previously displayed “Vauxhall Corsa VXR Garrett Conversion Intake” over 2 Lines. Now it shows “Vauxhall Corsa VXR Garre…” Over one line…
Website – Vauxhall Corsa VXR Garrett Conversion Intake
Website – https://gizfab.com/shop/
Hi,
It seems to be your site any third party plugin confliction issue so please deactivate your third party plugins and remove on-site customization for a while and check your site after removing the browser cache Hope your issue will solve and if not then we have to debug your site and for that you have to contact us via our support system with your site WP-Admin Login details but after extending your support extension because your 6 months of support period is expired from 20/03/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. Thx for greate template. I want to ask, where i can download slovak translation for Porto. ( link to Dropbox from this comment section are dead .. )
Hi,
Please download the latest theme Slovak (Slovakia) language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Slovak (Slovakia) Language and finally save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/8k1xydjb6vrd49r/porto-sk_SK.po?dl=0https://www.dropbox.com/s/an3hdk8svhjuvq4/porto-sk_SK.mo?dl=0
Thanks.
I have a prolem as submenu is not shown. I think it’s hidding behind body. https://drtools.gr
Hi,
Have you used any third-party plugin for your Menu on your site? OR Have you made Customization for Menu on your site?
Please deactivate your third party plugins and remove on-site customization for a while and check your site after removing the browser cache Hope your issue will solve and if not then we have to debug your site and for that you have to contact us via our support system with your site WP-Admin Login details but after extending your support extension because your 6 months of support period is expired from 21/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Version 5 of the theme has broken my banners and I have logged a support call.
Also my wishlist pages are all showing this text [yith_wcwl_wishlist]
Not sure if this is a porto issue or woocommerce, any ideas?
Nevermind I found the wishlist information. I had to do a few google searches to find the answer. It would be helpful if you added the plugin to your install bundle or put something in the porto docs, I could not find the information anywhere in the docs
Hi,
Sound’s Good!, That you have managed to solve your issue by yourself, and for your information, Yith WooCommerce Wishlist plugin is bundled with the Theme and you can easily Install it by going into Appearance >> Install Plugins after Installing and Activating the Theme.
Thanks.
AH ok thank you
Most Welcome!..
Hi there,
New vertical lines have been added to the “header-top” and “footer-bottom” with new theme update 5.0. I tried to find the option in theme setting page to remove them without adding CSS styles against to the below styles, but I couldn’t.
#footer .footer-main > .container:after {
content: '';
position: absolute;
left: 10px;
bottom: 0;
width: calc(100% - 20px);
border-bottom: 1px solid #3d3d38;
}
.header-top .container:after {
content: '';
position: absolute;
bottom: 0;
left: 10px;
right: 10px;
width: calc(100% - 20px);
border-bottom: 1px solid rgba(248,248,248,0.2);
}
Please let me know whether there is option in theme setting page?
I have attached screenshot for your easy reference. https://prnt.sc/p2yavyThank you
Hi,
These borders has been set using Custom CSS and you will find the Custom CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in the below given screenshots:
1. https://screenshot.net/8g86nax
2. https://screenshot.net/o18n6f1
Thanks.
Just updated the WordPress and porto plugin. My site broke especially Fancy Text blocks. You can find more details here: https://www.grootsolutions.com/ and https://www.grootsolutions.com/about-us Also broke porto functionality plugin flip box look into screenshots below
https://prnt.sc/p2yag8 https://prnt.sc/p2yajr https://prnt.sc/p2yanqPlease fix them ASAP.
ALSO PLEASE CHECK BEFORE RELEASING AN UPDATE
Hi,
Really sorry for the inconvenience, but this is not true at all, There are hundreds of Customers updated the Theme and do not finds the issue, the only issue while Theme update finds you on your site, this just not mean that there is a bug in the Theme update, The issue is only on your site and which may be because of the Cache or any third party plugin or Some kind of JS/CSS minification, And you have not contacted us for any kind of help as well, So I suggest you to please contact us via our support system: http://portotheme.com/support, with your site WP Admin Login details so we will check your issue and solve it for you on your site.
Thanks.
does it have the option to always show SKU on the product thumbnails on shop archive page? Because my customers usually find products and place orders through SKUs/Item IDs.
Hi,
You can use the below given Code Snippets to show the Product SKU on Shop Archive Page.
/**
* Adds product SKUs above the "Add to Cart" buttons
* Tutorial: http://www.skyverge.com/blog/add-information-to-woocommerce-shop-page/
**/
function skyverge_shop_display_skus() {
global $product;
if ( $product->get_sku() ) {
echo '<div class="product-meta">SKU: ' . $product->get_sku() . '</div>';
}
}
add_action( 'woocommerce_after_shop_loop_item', 'skyverge_shop_display_skus', 9 );
You will find it here: https://gist.github.com/bekarice/7cbb169131c346d948f9
Thanks.
